78 Traveller reviews from Holiday Watchdog
"We have just got back from a week in this hotel and had such a brilliant holiday! I was worried the hotel might be horrendous after reading a few bad reviews and it wasn't like those at all! Hotel was the cleanest I've ever stayed in. The maids were lovely and came once a day and the pool area was constantly spotless! WiFi was an extra cost at 20 euros per device for the week, which in some spots was hard to pick up on my iPhone but seemed ok in the room in certain places. It did seem a bit steep with WiFi being a necessity now a days but we paid it anyway. Food was really good too, pretty much a standard all inclusive menu with salad and different meats and stews (?!) chips and different rice every day. There were also snacks around the pool of pizza and burgers etc all day.
Rooms were big and basic but comfy beds and air con! Think the rooms have been modernized recently as the bathrooms were newly tiled and very modern.
Would definitely recommend this hotel, couldn't fault it. Didn't want to leave! "
- Travel date: Sun 28th of June 2015
"We stayed here for a week in june.There was 12 of us,first few days the food was good than we had pork and then we had more pork it got a bit boring.Also the pool floor tiles were broken so all 3 of my kids cut there feet.We told the manager and he said he knew about the floor and was getting it sorted(this was are first day,still not sorted a week later).I found some of the staff rude one of the waiters shouted at my nephew for sitting at the wrong table.They ignored us and served all the spanish people first.Enough of moaning the actual hotel was nice,it was clean and the animation team were really good.Dont forget you get what you pay for."
- Travel date: Tue 3rd of July 2012
2 weeks of pork and a dangerous Pool. NO THANKS
"My family have just returned from a 2 week stay at this hotel. The first few days seemed great the weather was fantastic then little thinks began to get to us and other guests we spoke to.
The location is ok a short 10-15 min walk to shops and bars very nice curry house called Spice near the back of the hotel. The whole area has been flooded with Chinese people restaurants and cheap tacky gift shops.
THIS IS CURRENTLY A REAL PROBLEM. There are loads of missing tiles from the bottom of the pool in the main pool and baby pool my child had a cut foot at the end of week 1 and again on the last day in total as the stay went on we saw more and more accidents of cut feet in week 2 this was around 1-2 a day and this was from the lifeguards own mouth. In 1 day by the pool a group of kids had collected up about 38 broken tiles. The hotels view waiting for glue from Tenerife and a diver to fix it. The sun beds are reserved very early. And the rubbish around the pool builds up to become a lot in one day plastic cups everywhere and sticky patches on the floor for days. The outside pool toilets had names and writing on the Walls and door from 2009 not to mention the skid marks on the Walls in the men's. RANK
ROOMS/MAID/CLEANING These are a good size and provide a comfortable stay with 2 singles in the main room and a pull out bed in the living area. They are serviced regular but not to a high standard. Our toilet area stank of urine the whole holiday. The balcony was not swept once. The towels provided are medium sized. Our shower would randomly change temp from hot to cold to scalding hot. This was in both rooms we occupied and happens to other guests in different blocks we spoke to. The air con unit in 1 of our rooms leaked 3 times soaking the kitchen area it was fixed twice and still broke before leaving. On of the guests in a diffent block had human waste come up through the shower and had to be moved rooms.
3 bars the main showbar the poolbar and the piano bar near reception. You will find a self serve larger soft drink and Coffee machines at 2 of these bars the drinks served are all local unless u want to pay for branded displayed drinks. in the evening the pool bar stops serving drinks but this is the only outside area to have a drink and should provide evening drinks as it get busy as an alternative bar. The piano bar is small and I would suggest mainly for adults no entertainment. The show type bar or sweat box is a fair size serving pre made cocktails. The barman told me he has to make up as much 5ltr fruit cocktails bottled as he can to mix with spirits as it get busy. INHOUSE ENTERTAINMENT is CRAP very basic and very crap shows by a hard working small team. Some other shows are good but I saw the same shows 8 yrs ago in a different hotel. Daytime sport and mini club Is ok nothing special.
If u like chips and Pork your onto a winner here it's served everyday in one form or another we got so sick of it I can't even bring myself to think of pork. The portions size of the glasses are a joke small tumblers are used for everything In all 3 bars and dining areas. Food was bland and basic brussel sprouts served at breakfast or one type of vegetable. I was very disappointed with the food overal would like to have seen more carved meats or themed night with a total change of all the food not just a few extra rice dishes or sauces.
I've listed the main issues I feel are worth a mention. I wouldn't bother with this hotel a compliant is followed by a cheap bottle of plonk you can win free at bingo put in your room And a worthless offer of a spa entry. I am honestly shocked to hear people raving about the place we felt we must have something wrong with us but loads of people were grumbling around the pool as oftern as us. we will 100% not be returning. Not for the Â£3000 it cost us in total."
- Travel date: Tue 5th of July 2011
"just returned from a really lovely week at the lanzorote bay,rooms are like a self-contained apartment and immacuately presented.we are a mixed group of grand-parents,teenagers and parents and none of us had any complaints.we would return there in a heart-beat,accomadation was better than some 5* we have stopped at and of course fabulous weather.just prepare to be thoroughly depressed when you get back-do go."
- Travel date: Thu 11th of November 2010
"Stayed at the hotel in September 2010 Hotel was very clean and the rooms were modern and attractive. Staff were excellent, very friendly and nothing was too much trouble. The entertainment team were enthusiatic, but left you alone if thats what you wanted. The food was varied and plenty of choice. Not sure what official rating is, but as good if not better than many 4 stars we have stayed in."
- Travel date: Tue 28th of September 2010
"This was our second stay at Hotetur Lanzarote Bay and I have to say we weren't let down. The apartments were spotless, the staff, from the receptionists to the cleaners were all very friendly. The food was very good with plenty to choose from. The resort itself is very clean and tidy with 3 beaches to choose from. There are lots of trips on offer and I would definitely recommend the 'Grand Tour' of the Island, it was a brilliant day out. Would definitely come back to this for a third visit."
- Travel date: Mon 20th of September 2010
A wonderful relaxing holiday
"On arrival we (2 + daughter of 17) were pleasantly surprised to see they kept the restaurant open for us as we arrived bang on closing time which was a nice gesture.
Rooms are large as they have a small kitchen/dining area in the lounge with a separate bedroom and beds are certainly comfortable enough to sleep on.
We had 2 problems with the room both of which were dealt with by an amazingly efficient maintenance team within 30 mins of reporting them - very impressive. One of them resulted in us changing rooms and once again the staff were great in assisting moving all our stuff.
Food is good with plenty of choice, not as much as in other places we have stayed but as this is a much smaller hotel (only 200 rooms) we thought it was acceptable, for example there was always at least 5 main courses to choose from (not including pizza, pasta, burgers etc).
The pool area is very nice with plenty of space so we never felt crowded. Sunbeds were readily available up to about 9am or even 10am on some changeover days, with no urgent need to reserve them too early unless you wanted a specific 'spot'. The pool itself feels cold when you first get in but is in fact lovely and refreshing after 'basking' under the hot sun. It never seemed to get too crowded either and there was a very safe sloped entry and shallow end ideal for little ones.
The main beach is only a 15min walk away and is lovely soft sand with no rocks in the water, so super safe and well patrolled by lifeguards too.
The all inclusive aspect worked well with all drinks including tea/coffee and hot snacks from the pool bar all day and the main bar and entertainment bar in the evening.
The bar staff worked their socks off, so busy but always ready for a quick word with you. Twice a week there was live music in the bar which made a nice change from piped music and there was always the option of sitting outside by the pool sipping your post dinner drinks, lovely.
The entertainment was not really up to much except for a couple of the professional shows which were very good, but the entertainment venue is rather poor in terms of atmosphere but that didn't bother us too much as after a day catching the rays followed by several 'beers' we tended to be in bed before 11pm.
We only did one trip - the vulcano half day and all we can say is that it is a must, including the camel ride (very amusing) !!!!
All in all a very relaxing holiday and we'd definitely go back."
- Travel date: Fri 17th of September 2010
"I realise the apartments are rated 2 stars, however, I feel compelled to share my experience.
On arrival we were met by an unfriendly receptionist who appeared to hate his job. We then made our way to the room which smelt like smoke. I think they should have at least sprayed some air-freshener for the apartmentâs new guests.
The apartment was fine for two people with two single beds, a small kitchen, living room and a large closet. I was disappointed that the bath room door wouldnât close, but it wasnât a great problem.
However, after several days the bath room became infested with worms, which I can only describe as parasite looking. They appeared to come from the piping and tiles. Doing a Google search I have discovered that other apartments at Lanzarote have had similar incidents with bathroom worms. I believe they may have been âmermithid nematodeâ also know as Horsehair worms, which is a parasite of insects. These could have come from the cockroaches bringing me to my next drama.
I then found a cockroach running across the kitchen floor, so I got bug spray from the reception and sprayed the room. This literally caused cockroaches to pour from the lights in the ceiling and we had to switch apartments. Several days later, in the new apartment I opened the kitchen cupboard to get a pan only to find a cockroach. While I understand cockroaches come with the territory, they do not need to be in the apartments.
- Travel date: Sun 22nd of August 2010
Great relaxing holiday
"Returned on 12/8/10 from this hotel after 1 weeks stay. Was there with 17 yrs old daughter and it 3 weeks before leaving. Unsure at first as this was our first time on this island and all-inclusive holiday. Why was I concerned I have to say it was one of the best relaxing holidays we have ever had. The hotel was exceptionally clean and all staff from Receptionist to the gardeners were very polite and friendly. The food was brilliant there was a good choice. One evening chef was carving a huge joint of pork which was so tender it melted in your mouth. There was choice from the usual chips and pizza for children to more exotic Canarian foods. The times of the meals suited as well. My daughter has problems with mornings(quite normal for a teenager) but she was up for breakfast as this ended at 10:30 so I did not have any hassel getting her up. The Animation team worked hard to get people doing things through the day. "
- Travel date: Tue 17th of August 2010
"My fiance and I have just returned from 1 week at the Lanzarote Bay (All Inclusive). It is a lovely hotel with very friendly and polite staff. Stayed in a spacious room overlooking the pool.
A lot of people have complained about the food, but I found there to be a good selection at all times. The hotel was really clean and in a good location, just a five minute walk to the nearest beach. It was about a 15 walk to the centre which had a variety of shops, restaurants and bars.
It is a great resort for couples and families, not so much for "party animals".
Weather was quite cloudy in the mornings but got hotter throughout the day.
My fiance and I had a great time and would definitely return to Costa Teguise and to the Lanzarote Bay.
- Travel date: Tue 29th of June 2010
great for familys
"9 out of 10 because pool was freezin allthough kids didnt seem to notice food was great appartment had all we needed cleaned daily staff always had a smile no matter how busy would go again"
- Travel date: Sun 13th of June 2010
"stayed at this hotel from 4th june 2010 for 1 week.hotel is recently updated.nice big bedroom and livingroom area with a plasma tv and the settee is a double bed when pulled out.nice size bathroom and small balcony food was good all week with lots of choice,diningroom always clean, and friendly staff.showed to a table everynight.soft drinks and lager and wine is on tap.which is great no queueing.pool is freezing and you have to be like the germans and put your towel out in the morning.we didn't do it on our first day so had to use the beach.have entertainment every night. the bingo is good.staff at the piano bar are lovely and keep your glasses topped up.all in all we had a great holiday the beach is 15 minutes slow walk and really nice. 8 euros for 2 sunbeds abd a umbrella.the shops are a bit rubbish all the same tack.its a windy place but you still get tanned so dont make my mistake and forget the sun tan oil.we had a great holiday and met some lovely friends there is more english and scottish people that use this hotel. definatley would go back again "
- Travel date: Sat 12th of June 2010