153 Traveller reviews from Holiday Watchdog
4/5star luxury at 3 star prices
"Lovely clean apartments close to the beach (5min walk) food was excellent with a variety to choose from the staff were very friendly, entertainment team all enthusiastic and friendly a great place to stay thanks to all. The only thing wrong was pools of which there are 4 were a bit cold. "
- Travel date: 25th November 2016
"Stayed at the El Trebol March 2016 don't know why so many complaints our room was spotless the pools were clean restaurant well maintained only disgusting part was the British parents who had no control over their kids was appalled to see children filling the plates then just leaving food what a waste messing with serving spoons whilst the parents Sat swigging beer or wine. Definitely again when kids are at school. "
- Travel date: 1st May 2016
Not the hotel that spoilt our holiday it was the uncontrolled children.
"I have got really annoyed reading reviews stating... you get what you pay for !! We have just returned from a weeks holiday at the El Trebol apartments. For a 3 star hotel the bedrooms were large and cleaned every day, linen was changed several times during the week Staff were great. Pools were really attractive and although very cold were lovely and clean. Staff were friendly and helpful plus the hotel is in easy reach of the sea and shops. Food usual hotel food some days routine others nicely cooked and plentiful. What spoiled our holiday were the uncontrolled, unruly children who were allowed to run riot in all areas of the hotel, while parents sat around ignoring their little darlings. My Husband nearly had a hot cup knocked out of his hand and several times avoided being pushed in the dining room where the noise was intolerable. Let me say I have had three children and 5 Grand children but never have I seen, anything like a young child helping him self to ice cream, licking the serving spoon then putting it back in the ice cream container !! plus, I watched from the balcony a little lad who said he needed the loo but was allowed to pee on the plastic grass around the pool, hope the parents read this review. We went down to the entertainment area several times but gave up as again children were still running around shouting and screaming after 9.30 regardless of people with drinks walking from the bar, most hotels ban children from 9pm but not at El Trebol, Please do not accuse people who complain as wanting 5 * and paying for 3 * the hotel offered a good deal for our money. UN-responsible parents ruined it !!"
- Travel date: 15th February 2016
absolutey lovely get what you pay for! want more pay more or keep quiet
"Well I checked all reviews before going and the way people were complaining you would think me and the Mrs. had booked up to go to the Gaza strip and not the El Trebol apartments in Costa Teguise Lanzarote . there was even 1 person moaning in there review about there being a security guard at the back entrance at night which i quite frankly couldn't believe . i think its great that they value there customers safety and want to make sure no ill harm comes to them or there children. anyway here it is we arrived to nice friendly reception staff who were very helpful we asked if we could purchase a safe and the man told us not to do it until we checked our apartment and were truly satisfied first which we though was nice of him so we checked the apartment which was spotless beautiful view from our double balcony onto the pool and i must say for Â£300 per person all inclusive we didn't have much expectation but the Mrs. and i were pleasantly blown away with how clean and tidy it was .so my view is that some folk are just never happy . the food was great chicken pork a vast range of everything all cooked brilliantly and the alcohol was great definitely not watered down and that was the view of most of the guests the people who leave reviews saying it is i can only say to them you must have a drink problem and the alcohol doesn't affect u for a while the pool area was so clean they were always out cleaning the only thing i could fault them on is the food could have been warmer and entertainment could be much better but wot do u expect in January so all in all a beautiful hotel for the cash and would highly recommend to family's with kids . it was that good me and the Mrs. came off our flight at half 7 on the 24/01/16 and we were in the house by half 8 laptop out looking to book up again and to top it off its closing April to June to renovate and me and my partner had the pleasure of seeing the apartment that had been already renovated and I will tell u its going be beautiful .the moral of the story go with an open mind and don't listen to Whitney, people on here who think the world owes them a favor from a true Scot from Glasgow 17/01/16 to 24/01/16"
- Travel date: 25th January 2016
Revisited & horrified. . . .
"While returning to the amazing Island of Lazerotte,the place that stole our hearts, we decided to revisit our old stamping ground Costa Teguise,shops,restaurant & our old hotel when we first stayed,"El Trebol" We found it no problem,walked into then through the complex unchallenged. When we first stayed we & other guests were staggered by the green carpets surrounding the pools thinking they were disgusting,unhygienic & worst of all, what the hell could be lurking underneath them!? As you could well understand we were shocked & more so horrified to see they were still there three years later! Surely this most be some contradiction of hygiene rules because I certainly wouldn't want a child of mine anywhere near them,& really can't believe that they haven't been mentioned in any of your reviews. Okay, they have managed to change the basins in the lavatories by the restaurants so they're no longer flooding & smells fresher,but there's still no locks on the doors! It is little wonder that Thomson have dropped Trebol from there listings. From our brief visit down memory lane it is just a dreadful as we remember it! Our advice don't go, Costa Teguise is lovely, & we're sure there's some fantastic hotels there, just Trebol ain't one of them. "
- Travel date: 7th November 2015
"Myself,husband & 3 children aged 10,6 & 1 are just back on 23rd of December from what can only be described as a super 2 week all inclusive holiday at The El Trebol. I have absolutely no idea why people would complain about this but then again you get some very hard to please people in this world. The room was basic but clean & perfect for my family with a balcony that got the sun all day long. The food was excellent with different meals each night (well on 1st week) staff very nice indeed. Entertainment was 1st class especially for kids provided by Thomas Cook. Overall a fantastic hotel & we will be returning next year. Do not listen to the pathetic reviews from very fussy people as at the end of the day they only paid what they should expect to receive. It's a 3 star & not a five. "
- Travel date: 1st January 2015
"The El Trebol was a very posh Hotel 20 years ago and was lovely and could not fault it! We have just come back (28/12/2014) from a weeks stay over Christmas all inclusive and I must say I won't be going back!! As soon as we arrived in our room it absolutely stunk of fags!!! It was not clean, and toilet had the Disenfected tape over it, which was a con because it wasn't clean!! Sink was dirty and the Soap Dishes on the sink filthy inside and out!! Bath wasn't clean nor the floor! Dusty bathroom window which was thick of dust!! Flaky paint and cracks on Bathroom Ceiling! Bath leaked! Fridge was filthy, full of crumbs and butter from the previous guests was smeared on the inside of the Fridge door!!! The Glass shelves in Fridge had all dirty smears on and crumbs!! Utensils were dirty!! Microwave had food debris inside and smeary fingerprints on the outside on the door!! Cupboards stank! Especially the Cupboard which housed the bin, which wasn't clean either!!! Kitchen floor food debris crumbs everywhere!!! Dirty Sofa Bed and zips broke on the back seats so foam was showing and visible!!! When you took cushions off it was absolutely filthy!!! Thick of dust and dirt and guess what? More food debris!! Bedroom as soon as we walked into it., we noticed holes in the bedding and when we inspected underneath the fluffy blankets had terrible stains! One of the stains looked like someone had spilled a bit of Strawberry Yoghurt and it dried back! The other looked like make-up and it was fresh stains! Not stains that were still visible even though had been washed! I was appalled that we were expected to sleep in bedding that wasn't cleaned and had holes in it! The Bed frames was very heavily stained! And mattresses were too! The headrest of the bed was thick of dust and so to was bedroom furniture! Patio doors were filthy and glass didn't look like it had been cleaned in months!! Locks were insufficient and loose and needed to be fixed or replaced!!! Swimming pool was full of plastic cups!!! My son whilst in there counted 12 cups!!!! Walk ways were not maintained, Plastic cups found also in the garden areas and litter!! Food was terrible! Everyone seemed to hate it! It was not hot and the choice wasn't any better either!! Everyday was more or less the same, certainly wasn't good all inclusive!! Selection in pool bar not very good, basic and same everyday! Drinks tasted awful even the soft drinks, everyone seemed to comment on that too, that they tasted weird! Not enough towels as you had to have a couple constantly on the floor because of severe leak with the Bath!!! When I explained this I was told you have to wait 3 more days for clean ones!!! Such a shame as it could be a fab hotel once more!!! Needs serious updating! Reception and cleaning staff were friendly enough but waiters and waitresses in restaurant and in pool bar not very friendly at all!! I was not impressed with my stay at all!!!!"
- Travel date: 30th December 2014
Had a great time
"I've no idea why so many people want to complain about this place. Seems we are never happy unless we are. Anyway just back from a 2 week stay here with my wife and 2 kids (4 & 6). We all had a great time. The kids loved every minute of it. The food was ok. You get what you pay for. After a week we were kind of getting a little fed up with the lack of variety but wasn't to say the food wasn't edible. The swimming pools are a little cold but if you take the plunge and just jump straight in you'll get used to it within a few minutes. Rooms are cleaned everyday except Sunday. Everyone is really friendly and the entertainment was a laugh albeit a little cheesy but kids loved it and that's what matters. Yes you have to pay 25 euro to watch the tv in your room but seriously who wants to go on holiday to sit in their room and watch tv. You don't pay for wifi as another reviewer mentioned although you have to sit in the hotel reception if you wish to use this but I had no issue with this. I read so many negative reviews before going on holiday that I thought I'd made the wrong decision. After being there I know I hadn't. "
- Travel date: 19th July 2013
"Traveled here with my boyfriend June last year for 9 days! Was lovely and hotel was fab. Staff were friendly enough, but to be honest, you don't really see that much of them. Reception staff understood English pretty well which is always a bonus. The beach is about a 10 min walk away where there are plenty of shops and bars - there are a couple of bars outside .. Cactus Jacks is a must!! Room was standard, all you need for a holiday really, handy having a fridge to keep your water etc cold. Pool area was lovely and there was a separate kid's pool which made it a little easier. Only downside is that you have to get to evening dinner almost as soon as it opens, as it fills up very quickly and not enough space for everybody - however there was plenty of variety of food. Didn't really do any of the trips as we traveled with Cosmos and didnt see our rep once during our stay - however was advised that the water park trip was not worth it."
- Travel date: 11th June 2013
El Trebol Apartments
"These apartments are in need of serious upgrading. No air conditioning, flaking paint, loose locks etc. While we were there ground floor apartments were broken into and items stolen. Rooms were clean and the food was ok and plentiful. Staff were pleasant at all times, entertainment was by resident staff and the usual professional entertainers (magician, birds of prey etc)although the entertainment was poor the children seemed to enjoy it so that was a plus.The pool area was good. The beach is only a short walk away. Overall this hotel/apartments are at best a two star but our 8 year old had a great time so that made our holiday. I would not go back to these apartments."
- Travel date: 28th September 2012
accomadation was very disappointing was not value for money
"outside area ok location was good shame about accomadation apartment was shabby not enough towels or bedding beds only maid once in a week only three chairs for 4 people only 2 beds 3 on the sofa the other a piece of foam on the floor patio doors in bedroom were nailed shut patio doors in lounge tiny bolt to lock not secure enough bathroom ceiling flaking paint also when showering floor flooded not enough sunloungers round pool for the amount of people also not enough seats in enterainment room as a result went out every night and to the beach each day should not have to when all inclusive had to pay for sunbeds at beach also for drinks when you are all inclusive should not have to would never stay ther again awful experience"
- Travel date: 30th August 2012
Not for teenager's or couples
"We went with our 18 year old and her friend and our 16 year old and his friend. Although there were a few day time acivities,(water polo, football,and table tenis) the games lasted all of 10 minutes, needed to be longer. The evening entertainment was focussed on the small children, with nothing but a pool table for our teenager's (if they could get on). The girls went out of the complex most nights to try and find some bars/clubs with people of their own age, but they struggled. They went on an arranged pub crawl by the hotel, and joined other hotels, but every one was in couples. The food was okay for a 3 star, better than i expected actually. The only complaints for us was; 1, Although dinner time was from 6 till 9, you really had to be eating for 6, other wise you wouldn't get a chair for the evening any where in the place. No where near enough seating. 2, The entertainment room was way to small and hot (no air con any where)and always small child focussed. 3, The back enterance to the place is very shabby and run down, Its really more like the main enterance where every one use's all the time to go to the shops and beach ect.. the only reason they take you through the front way when you arrive is because its a better first impression. 4, We had to sit in the area outside the entertainment room 5 nights out of the 7, which was fine as its cooler, but families left their children to run wild in there while they sat in the other room. Our drinks were knocked over 3 times one night because they were playing football in there. 5, No out side space to sit. When i'm on holiday i like to make the most of the weather and sit out with a drink. There were 4 tables for smoker's out side and that was it. Not an option for us non smoker's."
- Travel date: 10th July 2012
Top traveller tips for Apartamentos El Trebol
"Have a nice walk round"
"Do not stay here at half term if you are a mature couple not tolerant of uncontrolled childrem"
"dont listen to whiney people on here and have an open mind"
"None,coz I wouldn't go there!"
"Take Cleaning products to clean with and extra towels etc.."
"Make sure you get a lilo for the sun loungers as theyre not the comfiest if youre going to be lying on them for a while."
"id buy lilo for the sunbeds they are a bit hard"
"go self catering , dont be on the ground floor "
"Kids disco is great, make the most of the happy hours just outside the hotel. Staff were brilliant and very helpful"
"go self catering plenty of reasonable bars and restaurants nearby"
"Don't go all inclusive, use pool and as a base and use your money exploring the rest of a wonderful island somthing we had no money left for..."
"the internet just outside hotel is cheaper than that inside"
"Try all the different beaches"
"shop around but could do worse, clean and very friendly"
"Location fantastic but hotel food very poor"
"Great cheap AI holiday"
"great place....ten out of ten!!!"
"Lovely idyllic place,not concrete city thank god "
"Beautiful and very friendly"
"Great for children bit quiet for young couples."
Apartamentos El Trebol is also called
- El Trebol Apartments
- el trebol
- el trebol lanzarote