1 Traveller reviews from Holiday Watchdog
"I gather from previous reviews that not many British use these apartments. Hopefully the following will be useful for those who may consider staying in them.
My wife and I returned from Los Molinos Apartments, La Palma, yesterday. We have travelled with the Thomson Group every year for several years, five times since last October alone and never had cause to complain. However, Los Molinos Apartments were by far the worst accommodation we have had with the Thomson Group, indeed, the worst accommodation we have ever stayed in from any travel group.
When we arrived at the apartment it was musty smelling, as if it had not been used for many months and there were damp patches with powdery flaking paint on the floor greeting us as soon as we opened the door. There were further damp patches and flaking at the top of the stairs, the lounge, bedroom and bathroom.
There were no curtains on the bedroom window, which meant we had to keep the wooden shutters and window closed all night to prevent being woken early each morning by the daylight. With no air conditioning or fan in the room this made getting a decent night sleep virtually impossible.
The apartment was poorly equipped, with no bread knife, no butter knives, no toaster and no suitable dishes to use in the oven. Not even a cork screw for opening wine bottles.
The balcony was a disgrace, with flaking varnish falling of the handrails and other woodwork. When you look up at the apartments from the pool area, all the apartments have the same problem of flaking varnish, giving the impression of a very neglected and rundown establishment.
The pool area was dirty, with cat dirt in various places and the three or four waste bins were quite full and smelling, but never emptied whilst we were there.
The vast majority of sun-beds were very old, perished by the sun, broken and unusable. As there were other holidaymakers and permanent residents on the site we were unable to use the pool area as much as we would have liked due to there not being any usable beds.
As far as the Thomson/Simply Travel description of the area having a restaurant and bar within approximately ten minutes walking distance â this was not the case. We are keen hikers and could not reach a local bar/restaurant for more than 30 minutes. As for their description of the accommodation being for those who like it quiet and relaxed â there are permanent residents with dogs that annoy and disturb you by yapping day and night. They also state ârelax in your cane chairs by the French windowsâ â there is a cane settee, albeit with no cushions, but certainly no cane chairs.
When we arrived at La Palma Airport no one had details of our booking and the Car Hire company were reluctant to give us the car which came with the holiday as we did not have the appropriate paperwork from Thomson Group. There was no one at the airport to give us directions to the apartments.
We were extremely disappointed with the quality of the accommodation and have written to Thomson/Simply Travel to suggest they need to urgently look into the above issues so as to avoid other customers having a similar disappointing experience.
- Travel date: Thu 15th of July 2010