La Palma Princess & Teneguia Princess
30 Traveller reviews from Holiday Watchdog
"This is a beautiful hotel in a stunning location.
The rooms are large clean and airy, the bathrooms are huge and spotless and the hotel has all the facilities you require of a first class resort.
Breakfast is excellent. Use the outdooor La Choza after 9am. The views are stunning and although the choice is a little less than the main restaurant, there is no shortage of good food.
I cannot see how anyone can complain about the evening buffet. The salad bar is the most extensive I have seen in a package resort. There are a minimum of six meat and fish dishes each evening plus a couple of veggie options. For a buffet it is reasonably warm and the plates are kept red hot. You always needed serviettes to pick them up. Always cloth napkins at the table, a nice touch.
The resort is isolated but the hotel did not charge vastly inflated prices for the drinks.
The Thomson Rep and the hotel staff were excellent.
The hotel is isolated, you can't walk anywhere, but there is a bus service from reception, car hire is easy and there are a couple of good excursions. The upside of the location is that the SW corner of the island has the best winter weather factor.
We had one dinner in the a la carte restaurant. It was ok but compared to the buffet a disappointment"
- Travel date: Sat 26th of January 2008
Unspoilt and Clean
"We booked a family holiday for New Year 08. From the begining of the holiday we were pleasantly surprised. The pre gala and gala dinner was good the pre drinlks of cocktails etc was free and all families/couples/etc mixed together well.The rooms were very big and very clean. Even though we were not given the option of sea view - it was a nice view as all of the hotel grounds were well kept and pretty. The food was varied and the late breakfast is worth a go even if you are an early riser because its outside and not much different from the main breakfast choice The poolside is lovely and quiet -the heated pool has more going on as is good for kids and familes. At the time of year there weren't many kids about but my 10 year old son really enjoyed himself.
It is worth hiring a car- especially here for 3 reasons. 1- you are kind of stuck in the hotel if you dont 2 you cant really get lost as there are not many roads and 3 the island is beautiful and unspoilt - no tourist rubbish - just the locals who are all very nice.
As a family we explored walks which were lovely and my Husband and stepson did some real hillwalking and loved it. Its a great place and warma and sunny especially at that time of year - weathe much warmer than scotland!
Only problem with hotel is if you have any mobility problems then this hotel or island may not be for you as there are hills all over.
My Son had his 10th brithday there and the hotel sent him a present and make a lovely cake and set the table specially for his birthday tea!
We had a good family holiday!
Ayr Scotland - 3 adults and 1 child aged 10"
- Travel date: Tue 22nd of January 2008
La Palma - Treasure Island
"We stayed at the La Palma Princess from 14th to 21st January 2008. This is the first time that we have stayed half board in 30 years and I have to say that it is a necessity for this hotel. We were really surprised how good the buffet was with a huge amount of choice. The only downside was the vegetables tended to be overcooked but the salads certainly made up for this. The breakfast was excellent and we preferred the late breakfast venue as it was smaller and quieter.
The rooms were lovely and the bed huge and comfortable. We were originally given a ground floor room but when they told us at the reception, we asked to be moved to a first or second floor (thanks to a review read on this website) which they did without any problem - the view from our balcony could have been a little bit better but the views from the main building of the hotel made up for this.
We found all the staff very helpful and friendly - and special thanks to Helga (one of the senior bar staff in the main bar) for her efficient and friendly service. We agree with the previous review that we found the drinks and the pizzaria really good value considering they had a captive audience. The hotel gives you a card with your signature on, which you can put all you spend against an account and settle up at the end of the holiday. We kept a running total of what we spent and it compared exactly to the bill we had on our last day. We liked this method as it meant you didn't have to carry a lot of cash around with you.
We travelled with Portland Holidays which is a sister company to Thomson and the reps were excellent. For a change there was no hard sell for the trips. We had hired a car for the week (picking it up and dropping it off at the airport) as we prefer to see our holiday destination at our own pace and what a beautiful island to see. The roads were in very good condition which made driving around easy - although finding more than 50 yards of straight road was a challenge. La Palma has stunning scenery and it is completely unspoilt by tourism and long may it continue to be. We will definitely be returning to La Palma and the La Palma Princess"
- Travel date: Tue 22nd of January 2008
great hotel for a good rest and winter sun
"We stayed at the La palma princes second week of january where we had four great days of hot sun and three still warm but overcast days.
The hotel is great and ideal for a winter break if you want to rest and relax and get some sun. The hotel is clean, rooms are great but it is self contained and miles away from anywhere else so if you want to expolre youll have to rent a car or make use of the excursions if you book with an agency.
The best excursions take in the caldera, a fantastic cross between the rockies and the grand canyon. Go to santa cruse yourself as the trips dont leave you long enough to explore and give the whale watching trip a miss its expensive and after four hours we only saw a couple of turtles who promptly dissappear as soon as you stop to look at them.
On site the food is excellent breakfasts and dinners are an event but the a la carte resturants are a bit of a let down by comparison and as the hotel is set at the bottom of such a steep mountain getting around and up to the reception and resturantes could be difficult for older people.
You can buy lunch drinks and snacks from many of the bars around the pools and the food is good and surprisingly cheap seeing as you have no choice to get to shops ect outside the complex. early evening do coctails... champage coctails are under 5 euros...fantastic!!
In january it was really quiet and this was great, i dont think id like it mid season i imagine it would be packed out. However it appears there quite well set up for children with enough activites for them to do each day
For the grown ups the spa is excellent but the gym seriously lets the hotel down the few machiens they have are ancient and broken so all there is to use really are free weights a big let down if your a fitness addict and certainly worth asking your travel agent to make enquires to see if they have improved the facility before you go as you will be dissapointed. However if your in to sport play tennis on the roof as the views are great.
The reps were brilliant really freindly and helpfull and helped you make the most of your holiday. Were going back same time next year but would want to spend a day in santa cruise and do more of the hiking excursions as the scenery on the island is spectacular. i just hoped they've fixed the gym up!!"
- Travel date: Wed 16th of January 2008
good get away
"I have just come back from a week at the princess. it was thoroughly relaxing, and though i probably wouldn't stay there again, i would recommend it if you fancy a complete break from the world - apart from the hundreds of other tourists you will be staying with.
we arrived on new years eve - and they did us proud! cocktails, free cava and a free gala dinner.
the rooms are big and pretty good - though ask for a sea view as many of them don't have one
we asked for a double mattress and they provided one, though they don't have many apparently - so if you are away on a romantic break make sure you sort this before you get there.
breakfast and dinner are huge and buffet style, which is very varied but gets tiresome after a while
there are no bars and restaurants around it - in fact the nearest village is 6km away up a steep road - impossible to walk
buses leave every half hour from the hotel but stop at 9.30 so if you decide to got to the village for dinner one evening to get out of the complex- be careful not to get stuck there - we found a taxi back eventually but it was looking hairy for a while
there is a beautiful beach cove about 20 mins away with a bar kiosk - who do the very best garlic prawns i have ever tasted
massage at the spa is to be recommended - the austrian masseuse seemed to know exactly what she was doing - more osteopathy than relaxation
we booked a car from the hotel for 27 euro per day - be prepared for the windy roads - don't expect to get anywhere quickly
as i say i probably wouldn't stay at the hotel again - would probably stay in Puerto de tazacorte in preferance - but it was a good base to visit for the first time"
- Travel date: Wed 9th of January 2008
Lovely grounds, shame about the food!
"La Palma is an island my husband and I have wanted to visit for some time so we were delighted to find this holiday on offer. We stayed at this hotel from the 24th to 31st December 2007 and had a great Christmas break. We would agree with previous reviewers that the grounds are superb - very extensive, beautifully planted and well looked after.
The layout of the accommmodation took some getting used to, as there were many different blocks and the British have been allocated the two furthest from reception. This is a bit off-putting after a long day's travel, but once rested, you come to appreciate the beauty of the grounds.
Being a volcanic island, there are few, if any, flat areas on La Palma, and this is naturally reflected in the grounds of the hotel and its location. Being beside the sea, you naturally have to go uphill to get to anywhere else on the island. We hired a car for two days, which as well worth it, as we could take our own time to experience the magnificent and varied scenery.
Our main complaint about the hotel is the food. The two set meals, with waitress service, on Christmas Eve and Christmas Day were good, but we found the rest of the food disappointing. Yes, there was lots of it and there was considerable choice, but the standard was not four star. Much of it was overcooked and not well presented. This included the food/service in the a-la-carte restaurant.
The dining hall is huge and, although split into sections, very noisy, so it does not make for a pleasant dining experience. Similarly all the bar areas had some kind of music, most of it quite loud and lively, so it was difficult to sit somewhere for a quiet drink and a chat after dinner.
As remarked elsewhere, the rooms are very spacious, although with some omissions. We would have preferred a sea or garden view rather than the rear of the adjacent block.
The room temperature was rather on the cool side at night as there was air conditioning, but no heating. The room didn't benefit from heating by the sun either.
In summary, we suggest that this is a pleasant hotel on a large, and in places steep, but restricted site. The grounds are very pleasant. There are lots of swimming and other facilities that are really for younger families. Car hire is essential, but beware - the roads are 'interesting', some of the driving is rather frightning and navigation is a bit of a nightmare. The food is good in quantity but lacking in quality. The island itself is well worth a visit, and is great for serious walkers."
- Travel date: Thu 3rd of January 2008
"17th - 24th December 2007. Just back from a week hoping to make the most of some last minute sunshine before a cold Christmas back home. We arrived in La Palma in glorious sunshine and was met by the Thompson rep who directed us to our coach. It was not a ride that I personally enjoyed as I suffer with virtigo but my husband and our two friends loved every 80 minutes of the journey not knowing what would be around the next mountain hair pin bend and what stunning views would be encountered, they were not disappointed. I was just glad to get into the hotel who had laid on fresh orange juice to all the new arrivals. The checking in process although it looked manic was very pain free and swiftly processed. The hotel staff offer to take your bags to your rooms but we said it was ok for us to do it. We wish we had taken them up on the offer as the walk to our appartments was down a steep hill and quite a trek. The rooms 6033 and 6034 were large and very well equipped including tv, safe and fridge. The bathroom was huge and the shower alone was big enough for two!...The only item which we missed was a kettle/tea making facilities as we do like a cuppa when we get up. We booked on a half board basis so breakfast and evening meal was included except drinks. You would have to be a very fussy eater if you could not find a single item that took your fancy. Morning consisted of every fruit imaginable along with continental meats, cereals, yogurts all different types of breads then you had the hot buffet section which served all kinds of bacon, sausages, fried eggs or omelettes, tomatoes, mushrooms and cooked potatoes with different sauces and fillings. You could also have pastries and freshly cooked pan cakes. mmmmm yummie. In the evening they had a huge selection of salads, fishes, meats, rice and chefs specials. Puddings were an art form in itself with pretty little cakes, creme caramels, merangues, poached pears, apples rice puddings and spanish custard along with fresh fruits. You could not fault the food at all and it was always being replenished. Despite eating well at breakfast by lunchtime you was ready for more as sitting by one of the many beautiful pools was hard work. We always took to the pizza grill bar which served lovely food at a reasonable price and was washed down with a bottle of wine and cold beer. Us girls fell in love with the different cocktails and especially the cafe de sorrano which was capacious quantities of ammaretto, cointreau and of course coffee and lashings of cream topped with cinnamon and coffee beans. The evening entertaiment was at 22.00 every night but was very sparse and not really our thing. I think as the British have only been going there for 7 weeks they are still trying to see what people like. We used to enjoy a nice quiet drink around the piano bar watching the three singers. The complex is huge and they have 11 pools only one of which is heated oudoors. They are very well maintained along with all the gardens and walkways which were always being cleaned. The hotel has a spa which we used at a cost of â¬10 each for the day. It takes about 45 minutes to do the heated pool circuit then plunge into the icy cold bath at the end then
run into the showers then take a sauna then go back into the spa and do it all over again. This was a good way to relax as the weather had taken a turn for the worst and rained liked crazy but hey ho there is always lots of bars to sit in and we took good books to read. My husband and his friend hired a car to see the island. They drove to the highest point on the island where the observatories are. The day before we had freak weather and as a result it snowed on the top of the volcano so they played snow balls for a while. It was a trip which they enjoyed and would recommend but sadly due to the weather they could not see the other islands or down into the volcano but had lovely views of the clouds below. The trip took several hours by car to get to the volcano and to circumnavigate the entire island. They would do it all again had the sun been co operative but it was not a very good week weather wise. The location is very remote and there is not a lot for you to do outside of the complex except take the path around the hotel to get a closer look at the atlantic ocean in all its glory spraying up onto the cliff edges. A perfect place to get a good action photo shot of the sea. There is no beach or access to the sea as the island is basically a huge volcano. It is a place where we would go back to only for a pre christmas sun top up. We miss the beach and snorkling to go there for the summer. It is ideal for families who want just pools and clubs for the kids. We would also
say that as it is so remote it would be better to have the option of all inclusive as you can not go anywhere else to eat and that would also be a bonus for families.
Over all the holiday was a fantastic relaxing week away with friends. The majority of the other guests we would say were also over the age of forty with a hand full of families and younger children. The hotel is very new to english speaking people but are very good at german and italian but having said that we did not have any language problems. A handy hint for the return journey home if you have purchased duty free on your way over is to make sure you pack it well inside your luggage which will go into the plane hold as like many EU countries they will not let you take it through passport control and many people had to pour their entire bottles of drinks away. Heartbreaking really and could prove very costly as well!......"
- Travel date: Sun 30th of December 2007
Lovely Hotel :D
"On arrival to La Palma, we were greeted by our Thompson holiday rep, who on the coach was not very helpful.
- She didn't make it clear what time it was.
- She didn't tell us about anything to do or go on the island.
- She hardly spoke!
We then embarked on our 45 minute journey to La Palma Princess Hotel.
- Our bus driver was going quite fast on cliff roads, with no rails.
Once we got to the hotel we were given a complimentary drink of pure orange.
And a more than helpful porter took our suitcases to our room.
The rooms were fairly spacious with a two single beds pushed together and a sofa bed.
The bathroom was very clean and tidy.
Although there were was no kettle, microwave, fridge, oven etc.
Although you can rent a mini fridge for a small fee.
Also a beach towel can be rented for â¬30 and the money will be given back to you after you return the towel.
The pools were very clean and VERY spacious.
12 pools one of which was heated.
Breakfast was good with fruit, pancakes, eggs, toast, croissants, bacon, cereal, salad and more, all done to a very high standard.
Dinner was very varied with great food from salad to bread, and pasta to pork etc.
Evening entertainment was also quite good some were a bit too cheesy but the Chinese acrobats the air-flote and flamenco dancing were definitely ones not to be missed.
The piano bar music is very good but the same music is played every day.
The location is very poor unless you have a hire car, a hire car is definitely recommended, they have a hire car service at the hotel and just round the corner.
The hotel it self is lovely and all the staff are friendly, kind, and more than helpful! But know very little English as they have only been learning it since November.
Make sure you try the water aerobics
Also this hotel has internet service but is very slow!
On the weekend people from La Palma come down to the hotel and use the pool, they are VERY noisy so be warned!
Also Spanish, German and some Italian people stay at the hotel.
Overall great holiday, great hotel, great time :D"
- Travel date: Wed 19th of December 2007
A Fantastic Hotel
"We have just returned from a week at the La Palma Princess. What a wonderful hotel! When we arrived we checked in and went to our room. Our cases were then brought up to us by a very friendly porter. As we walked in we were shocked at how big the room was especially the huge bed. The room was exceptionally clean and decorated to a very high standard. There were a sofa and an arm chair and loads of draws and storage space. The bathroom was immaculate and the separate shower was massive. Our balcony overlooked the swimming pools and the sea and the view was wonderful.
The whole complex was very clean and well maintained and so attractive
with all the beautiful gardens and well planned out pool areas. The staff were all very friendly and exceptionally attentive. The food was
very good and the retaurants were all beautiful, especially if you ate
on one of the balconies in the main restaurant or in the late risers breakfast restaurant which is directly by the sea.
The only 2 very small things that spoilt the hotel slighly was the size of the spa and the evening entertainment. The Island is so beautiful and lush, but a hire car is essential! We loved the hotel so
much we will definatly be returning!"
- Travel date: Sat 1st of December 2007
La Palma Princess - Great Hotel, Terrible Location!!
"I stayed at the La Palma Princess Hotel in La Palma for one week during November 2007 (from 5th to 12th).
The Island of La Palma is indeed very beautiful and there are many wonderful things to see such as the Caldera de Taburiente and the Volcano San Antonio. Unfortunately, the location of this hotel pretty much expects you to hire a car!!!!
It is near the village/town of Fuencaliente and it's perched at the edge of the cliffs. No beach I'm afraid!! In fact, you couldn't get very near the sea at all and getting off the complex (all 8 acres of it) was a hike in itself! Don't get me wrong - the hotel really was fantastic! Great decor, spacious, loads of pools, great food! Rooms were a bit of problem though...
All rooms were in blocks (a bit like Butlins, as a previous reviewer has mentioned) and were difficult to get to and from, especially for those of us who are less mobile than we used to be (steps and slopes all the way - and lots of them)! ALSO, the hotel seems to cater for Spanish and German guests. They were great to us Brits though (as we were the first lot from a chartered flight to arrive on the island, apparently!!) and we all had fun ordering our cups of tea with milk!! Staff were friendly although rushed off their feet. Spa facilities were good but beware if you stumble into the 'relax area' as you may get more than you'd bargained! A few people seemed to like walking around with absolutely nothing on!
All in all, a great hotel for relaxing but not much else. Will definitely return to La Palma, though but will probably stay in Los Cancajos instead :)"
- Travel date: Wed 14th of November 2007
Not what it was!!!
"Having just returned from the Princess Hotel in La Palma, and having stayed there 10 years ago i just had to give my review.
I read the reviews before booking in January this year, i was a bit sceptical because 10 years ago, the hotel, service, food and everything were 5* plus plus. It was delightful.
This time the hotel, rooms, gardens and pools were still very good, the bar areas were delightful. The sunset still lovely.
Being forewarned we took kettle, beakers, tea, coffee and sugar, didn't need my hairdryer.
We went knowing the area and lack of outside facilities. We wanted a total chill out, which we had. So no complaints in all this. Walking the perimeter and daily swimming was all we wanted.
NOW the differences.
The hotel is so very much busier, even though it was only 2/3 full this time. I would NOT want to be there when it was full.
The food was ok, i wouldn't put it as anything special, and it was a bit like a cattle market. If you are looking for a relaxing meal forget it. You would have to pay extra for the select dining room.
The queues at the bar were sometimes a little annoying, but no busier than many bars over here.
We went all inclusive and found the drinks quite acceptable, and the quantity is more than sufficient.
We did not use the gym or facilities or the evening entertainment we also found the loud music, shouting and microphone of the daytime entertainment a little annoying.
There were plenty of sun beds and plenty of room to find either sun or shade.
The grounds themselves, or the buildings, i would not complain about at all, in fact i found them quite lovely.
The staff are brilliant, working like little beavers and absolute Trojans. They are under great duress, a lot of it brought about by some of these reviews. They kept a smile on their faces, were polite and never stopped running!!!! There was just not enough of them to do the 5* job you expect, nor to provide the quality of food you might have expected. The choice of food was huge, maybe too much choice taking away from the quality. Particularly as my husband had a slight tummy upset on one day and i had megga d and V the day before leaving.
As lovely as the place is i doubt we will go back. "
- Travel date: Thu 23rd of March 2017
Poor Hygiene Standards
"Toilets by pools never cleaned in 10 days. Light bulb not replaced after 5 days even after being reported to reception. Areas around all pools not swept or mopped only around heated pool. Terrible stench of sewage all the time making you feel physically sick. Showers in ladies toilet flooded the floor never mopped so you had to paddle in a lot of water. Towels dumped anywhere from the gym users sometimes still on sunbeds after 3 days. Fuse blew all the lights in our room and had to wait for an electrician at 11.30pm. Full of Spanish everywhere and the hotel catered for them but not for the other nationalities of English, German and French. Evening disco was all Spanish music for them to Salsa to great if you like that but otherwise nothing again for the other nationalities. Would not recommend this hotel but would recommend La Palma if you stay elsewhere."
- Travel date: Mon 4th of April 2016