17 Traveller reviews from Holiday Watchdog
We spent 7 wonderful nights in this hote...
"We spent 7 wonderful nights in this hotel & wished we'd booked for more! We loved it so much that when we returned home, we immediately booked to go back in June 2008 for 10 nights.
The food is excellent, the staff very friendly & helpful; however, as it is built on a clifftop it would not be suitable for everyone as it is quite hilly. We loved the remoteness of the hotel & there is something for everyone."
- Travel date: Sat 3rd of May 2008
I took my fiancee for valentines day to...
"I took my fiancee for valentines day to this beautiful retreat in the hills of la gomera. The service was perfect from the minute we arrived to the minute we left. The food was impecable with a wide variety for all Try the "chicken kebabs" at lunch time in the principal restaurant!! The hotel was spotless and would definately recommend to anyone. It certainly earnt me some brownie points with the mrs for valentines day!! Great value for money. "
- Travel date: Fri 15th of February 2008
First class hotel and service by Tour Co...
"First class hotel and service by Tour Company. Very enjoyable holiday for nifty adults who do not mind steps. Ideal for walkers as there are plenty of walks to enjoy the panoramic scenery.
Buffet style meals with plenty of choice. Tennis tournament organised for people to get to know each other. For people who enjoy a quiet, but active holiday. No nightclubs near so no danger of too much disturbing sleep."
- Travel date: Fri 3rd of August 2007
This is my 4th visit to this superb hote...
"This is my 4th visit to this superb hotel with my family including 2 small children. Staff are extremely helpful. Children are made to feel welcome. Food excellent.
Superior rooms excellent. Plenty for everyone to do. Most of all the garden setting and sea views make this a tranquil and relaxing place and just stepping out of your room makes you feel good.
I was very upset to see the bad review and cant match their description with my experience of this hotel."
- Travel date: Thu 19th of October 2006
There is no possible way that this hotel...
"There is no possible way that this hotel can get a less than perfect review. The staff are welcoming and if you have any problems there is always some one willing to help you. The rooms are cool and relaxing, the towel card system is simple and effective (and should be explained by your holiday rep when you arrive).
The food there is amazing and the manner in which the staff address you is friendly. I have holidayed there for the past 3 years and am going again this year. There is no where else in the world I would rather be, its pure heaven and when you return you feel as though you never left. You could never be bored there, those that gave the hotel a bad review obviously didnât give the hotel and the island a chance to work its magic.
If I could, I would up and leave to be there on a permanent basis. This hotel is unable of getting a bad review which is justified."
- Travel date: Mon 24th of April 2006
Fantastic hotel on a beautiful island
"It's really hard to fault this hotel. We stayed here in March and absolutely loved it. The whole place has been very well planned; public areas are very attractive; facilities excellent; gardens beautiful; views fantastic. The food was of a very high standard, even the buffet dinner. The latter got a bit samey but there are 3 other restaurant choices - the a la carte was excellent. Our room was very nice and we enjoyed the sea view. Some rooms have views of Mount Teide on Tenerife. One of the highlights was the excellent service - without exception, we found the staff to be polite, helpful and good-humoured. We are both in our mid to late 30's and were among the younger guests - this was fine by us! It's a great place for relaxing and eating well but not if you want to go clubbing! The hotel is so nice it's hard to drag yourself away to explore the island - but it's well worth doing so. I went on a guided walk organised by a company called Timah to El Garajonay, the highest peak on the island, and the rainforest. The island is beautiful so it's worth packing your walking shoes!"
- Travel date: Mon 10th of April 2006
I feel I should set the record straight...
"I feel I should set the record straight since this hotel has had an undeserved poor review. We stayed for 7 nights and desperately wished we'd booked for 14. The hotel was very full while we were there, but we found the reception staff extremely helpful (although going to reception always involved a long wait). The towel system was clearly explained at check in and we were given our towel tickets then. Our superior room had a magnificent sea view, the sound of other guests was never a problem, and we didn't notice the air-conditioning either.
It was difficult to make reservations in two of the three restaurants where they were required, because the hotel only takes same-day bookings. The food in these restaurants didn't quite live up to expectations. However, we were happy with the food and service in the buffet restaurant - the trick is to avoid the busiest times, especially when families are eating.
Thomsons made it explicit that the hotel is unsuitable for people with walking difficulties, and it most definitely is - it is on so many levels that every journey involves climbing many steps, let alone the steps at both ends of the beach lift! Our main grouse was that the hotel allows guests to reserve sun loungers round the pool by leaving towels on them, and many get up before 8 a.m. to do so! We think this practice should be stopped - no body on a sun lounger, it's free for you to use!"
- Travel date: Sun 9th of April 2006
Booked 10 day stay in superior room at H...
"Booked 10 day stay in superior room at Hotel Jardin Tecina, transferred to 4* hotel in Tenerife after 7 days. Room had sea view as booked.
However walls and ceiling were paper thin and guests on either side and above could plainly be heard. Air conditioning sounded like an old noisy washing machine. Main buffet restaurant was seriously understaffed, with one waiting person per 18+ tables (they remove completed dishes, lay up for next guests, serve your order for wine/water, etc). Almost impossible to have a coffee after dinner as waiter always too busy.
Admittedly hotel was very full during first part of our stay (most guests seemed to stay for 2-3 days only). Only Spanish TV in our room, no satellite. Most staff at reception were basically rude. The booklet you are given on arrival is out of date with wrong information. System for getting towels never explained to us. Arrived down at sea water pool only to be told we had to get tickets at reception for a towel.
Despite the lift there are around 50-60 steep steps to negotiate also (not mentioned in ads). Food ok, nothing special. Nice eating down at sea water pool restaurant but climb back up after meal not so good. All in all a 2-3 star hotel for service with fine views of the sea."
- Travel date: Fri 7th of April 2006
Canaries as it was 30 years ago
"A perfect spot for a winter break in the sun without having to travel long haul. We were most pleasantly surprised by how unspoilt it was. The hotel is a good standard 4* - no more but certainly no less. Well worth paying the supplement for a full sea view on the upper level - direct sea views and private. The restaurants are very good especially breakfast on the terrace - we preferred to be served for dinner so opted for the international restaurant more often than the buffet - the beach side restaurant was rather limited. You need to be careful when selecting flights to tie in with the ferry and avoid long waits at either end - the BA flights worked very well for us. A most enjoyable break most suited for the middle aged."
- Travel date: Tue 4th of April 2006
perfect peace .de-stress
"Booked this hotel because couldnt find anything else in the Canaries that fitted the Bill.i.e-nothing like tenerife.unspoilt,hardly touched by tourism.Other reviews said "best location on the island"-true!May not be suitable for anyone much under 35,unless you are just interested in an extremely private,relaxed,stress-free get-away (from a hectic work life maybe).No nightlife apart from the slightly ropey hotel entertainment.Views from the garden at breakfast akin to paradise. 4 restaurants-loved the buffet-style one,food never failed to please(4 star hotel)Amazing staff,excellent restrained service.Accommodation in beautiful gardens-get a superior room with a sea view.Due to some steps may not be ideal for the infirm or those with buggies although there are also lots of ramps.One of the best holidays ever."
- Travel date: Sun 26th of March 2006
"A winter break with a big slice of LUXURY.
The best holiday village with the widest selection of food and activities.
The staff were very welcoming, helpful and friendly. They found solutions to all our requests. For a first time visit we were soon able to make full use of all the facilities.
Exellent golf courses,tennis courts,squash,swimming pools all set in an amazing tropical garden.
Accommodation is apartments set in small blocks all with wonderful views.
We are looking forward to our next visit to this paradise."
- Travel date: Sat 4th of March 2006
Get away from it all.
"Jan 06 Great NYE Gala Dinner. Great breakfasts. Good weather. No crowds, a great opportunity to get away from it and get away with it !!!!!
Dont be on a diet or even thinking of one. Just enjoy it before it gets to hot and crowded in the summer."
- Travel date: Thu 26th of January 2006