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Reviews summary

4
Good
943 reviews
Brilliant
582
Good
280
Average
62
Poor
14
Awful
5
  • 5 room
  • 5 pool
  • 4 beach
  • 5 service
  • 5 dining
  • 4 amenities
  • 5 food

13 Traveller reviews from Holiday Watchdog

Best Hotel we have been to.

5
Brilliant
by
Reviewed 6th April 2010

"The Hotel was everything it said in the brochure & more. The staff were excellent & nothing was too much trouble, food was plentiful & varied. We knew from recent reviews that we had read there were lots of older guests but they all seemed young at heart. The bedroom was lovely and we had a fantastic pool view. Everywhere was kept very clean, especially the swimming pools. All in all it was a fantastic holiday and we would definatly recommend it to anyone who wanted a quieter holiday with options for varied lively activities."

Holiday details

  • Travel date: 2nd April 2010
  • 4 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 4 Amenities
  • 5 Food

Pensioners Paradise - Ballroom dancing overdose - definitely not 4 star

2
Poor
by
Reviewed 9th November 2012

"Booked this hotel as it had been refurbished..Yes the hotel has but we were a party of 3 and stayed in a bungalow. This bungalow had not been touched for 20 years..Very roomy, very clean, however smelt of smoke which was very annoying as we had booked a non-smoking room. Hotel reception staff only catered for the germans, very few English guests in the hotel and I would not advising changing your UK stirling into Euros. They short changed me by 7 euros (that was only changing £20) when I queried it the lady on reception promptly replied, the computer is correct and that is the new rate) when I asked what the euro rate was she could not answer. It was only when another receptionist told me 84 cents was what I had been given to £1, the computer was wrong!! Food in the hotel was excellent, both at breakfast and in the evening, the waiting staff, praise goes to them too, especially Pepe. Always a smile and nothing too much trouble, same goes for the bar staff. Evening entertainment ------ well, if you are 70 plus and like ballroom and sequence dancing this will be your paradise. Unfortunately were are 40 plus and could not bare it after 2 nights, so nothing was open around us so we headed off to our smokey smelling bungalow for a quiet night in. The hotel definitely does not deserve its 4 star, and I believe I have seen Iberostar even rate it 5. Would we return again, NO. There are much nicer hotels in Maspolomas for around the same as what we paid."

Holiday details

  • Travel date: 21st November 2008

Not for non-pensioners

2
Poor
by
Reviewed 25th December 2012

"Just got back from a long weekend at this hotel. The hotel has a 'No Kids under 14' rule which appealed to me and my wife as we had left ours with their grandparents. Unfortunately what they did'nt say was that adults only = VERY SENIOR CITIZENS. Maybe because its the end of the season or we dropped on a special deal for OAP's or something but the hotel was full of geriatric Germans, and by geriatric I mean 70+. Everything is geared up for this market, the food is of a very poor standard, cold scrambled egg, cold beans, cocktail sausages, cold meat and fruit for beakfast, nothing needs chewing !! The evening meals were not any better. We are in our 40's and stuck out like sore thumbs, even if you are a 'young at heart' 60 something, I would suggest you would find this place strange. All the evening entertainment is the same, ballroom dancing to every song, even to disco!! Having said all that, the hotel is very clean, the rooms are spacious and of a good standard and the staff are very friendly. We booked through Portland who give it a 4/5 star rating but the food is of such poor standard I would question that rating. Even though we had paid for the meals we ended up eating out, thank god we only went for a few days..."

Holiday details

  • Travel date: 5th November 2008

Beautiful hotel right on the beach

5
Brilliant
by
Reviewed 20th December 2012

"We had a week at the newly furnished Costa Canaria hotel. The reception is nice and the staff very helpful. We were allocated room 328, on the side of the hotel, overlooking the Casino with a view of the sea to the left and the main road on the right. Don't let this put you off. We were NOT affected by traffic noise at all during our stay. The balcony was shaded in the morning and got full sun by afternoon. Lovely to come back to the room and do more sunbathing! The room was also newly decorated with two comfy beds and a HUGE bathroom with a walk in shower and a loo almost as big as the bedroom. Due to a small step up into the bathroom we were able to keep the loo area light on during the night and not be disturbed by too much light coming in the bedroom it was that big. The food in the hotel was great. breakfast was cereals, toast, cooked (chips always available as were last nights veg!!!). Champagne always available at breakkie! We had the opportunity to upgrade to AI, but at Euro 20 a day felt it wasn't worth it for lunch and drinks. Dinner was nice with soup, salad starters, nice choice of meals, always freshly cooked meat/fish. Again, always chips or Canarian potatoes available. Cream cakes, ice-cream, fruit etc., for afterwards. The food was lovely, I defy anyone to go hungry. The hotel has a predominantly German clientele. All the spanish waiters were speaking to us in German, all the activities were done in German, I found myself speaking German and I don't!!! The hotel has a brilliant idea of you reserving the same sunbeds all week. This worked brilliantly. We found two in the garden. We were close to two middle aged German couples who thought absolutely nothing about stripping off naked three or four times a day to change clothes! Talk about an eye opener! There is one disadvantage to the hotel and that is, although it is on the beach, the walk into Playa del Ingles is at least 45 mins to an hour which includes walking up approx 75 steps. NOT good for disabled or elderly or those with buggies. But taxis were readily available. We walked in every night and it was ok. One night we walked to the Chapparel and Yumbo centres. We left the hotel at 8.30pm and arrived back at 11.30pm and we hadn't stopped for a drink! It's a long walk! The Yumbo centre is ok, didn't feel like we needed to go there again though! There were a couple of drag artist bars, a men only bar, a bar with boys in thongs. Not for kids!!!! For those with teenagers or young adults, the Irish centre and the Kasbah are much closer, the Kasbah being full of clubs and bars (even a burger King). There was a nice bar called Opera. Playa del Ingles by the beach is nice, quieter and very sedate after the centres. We did an Island tour which was ok, a very long day and worth seeing. However, over 200 people squeezed into one restaurant for lunch was horrendous, but we saw the funny side of it with fighting waiters!!! Think Carry On Abroad and you know what I mean! All in all, we had a brilliant week. If you want a week away from children, close to the beach, lovely food etc., you can't go wrong staying here. Hope you have a good a time as we did."

Holiday details

  • Travel date: 20th September 2008

Glorious garden greenery

5
Brilliant
by
Reviewed 9th November 2012

"We have just returned from 2 weeks at this hotel. The best feature of the hotel for us was the beautiful gardens leading down to the well lit beach promenade which allows you to walk for several miles each evening along the coast towards Playa del Ingles & Maspalomas and back Also excellent was the food; the cleanliness & the helpful staff. The first week we had a side sea view room at the side of the hotel. The view was Ok but the room was very noisy due to the aircon from the next door hotel and the traffic on the dual carriageway road at the rear, plus dustcarts at 5.30am each morning. Do not go for side sea view to save £5. This side of the hotel overlooks all the kitchen deliveries etc and is noisy. The staff were very good as the hotel was full they moved us to a garden room which was actually most pleasant with bourgonvilla all around. The only other draw back was that the hotel was 95% occupied by German tourists. This meant that the waiters couldn't speak any English and there was little chance for pleasantry or small talk with our fellow guests. Also, my partner 's chosen holiday reading was "Colditz the true story." The system of allocating you a sunbed for the duration of the stay worked well and solved any problems that can exist. The food was excellent , especially lots of huge prawns & mussels and local cheeses. The house wines were good. Recommended trip is bus to Puerto de Mogan and return part way by ferry boat."

Holiday details

  • Travel date: 21st March 2008

Lovely Holiday

3
Average
by
Reviewed 20th December 2012

"I was initially very disappointed when we arrived at the Iberostar Costa Canaria. The decor in the hotel is very 1980's and the hotel does not have the 'wow' factor that other 4* hotels we have stayed in have had. However, we quickly came to see that appearance is not everything and although the paisley design curtains and bedding made the place seem very old fashioned, the hotel was immaculately clean and the service was excellent. We booked our stay through an online travel agent who made a mess of our booking however the hotel were extremely accommodating and made every effort to get us sorted out without too much stress. The room was a good size and was kept very clean. The air conditioning worked well although when we were there is was quite cool at night so it is hard to tell how good it would be in warmer weather. The bathroom was large and clean with a separate toilet and bidet in a small room off the main bathroom. There was plenty of wardrobe space although not enough hangers (typical of almost every hotel we have ever stayed in) The food in the hotel was amazing. We have stayed in a lot of lovely hotels but I would say that the food in the Costa Canaria was the best yet. We stayed half board although you can stay all inclusive and the variety of food is excellent. There is all the usual choice at breakfast time with a chef making pancakes, omelettes, fruit smoothies and fried eggs to order. Dinner was also excellent and nothing was repeated during the week which meant that you never got fed up with the food. Every night the chef cooked a different meat and a different fish to order and there was a different roast joint of meat every evening as well along with a wide range of accompaniaments and local dishes. I have never enjoyed deserts in Spanish hotels before because I find them too artifically creamy but the deserts at the Costa Canaria were to die for. There was also all the usual fresh fruit, cheeses etc on offer. The pool is very nice although we hardly used it because the hotel is right on the beach and we much prefer swimming in the sea. The beach was lovely. When we were there the waves were quite big so it was a lot of fun to jump around in them. There is a long seafront promenade which runs along the beach which takes you from the hotel right into Playa Del Ingles (which we thought was the most horrendous resort we had ever seen) but it was nice to walk off your dinner by having a stroll along the promenade. San Agustin itself is a small resort with just a few hotels and a small group of shops but it suited us very well as we like a quiet resort with not too much noise but if you like the nightlife of the likes of Playa Del Ingles it is only a 5 minute taxi ride away. To try to avoid people booking sunbeds at the crack of dawn the hotel gives you a ticket on arrival which you take to the pool and the attendant helps you to find a free sunbed and puts your ticket in a small plastic pouch on the bed. This reserves this bed for you for the entirety of your stay. Before we went we thought that this sounded a great idea however when we arrived the only free beds were in an area near the pool which hardly got any sun because of the tall palm trees in the area. All the sunbeds in the good areas were already taken. We ended up just going to any sunbed in the mornings that was in the sun and using it until the person who had their ticket on it appeared to claim in. We then moved on to another one in the sun until it was claimed and so on. People got really annoyed if they saw you on their sunbed but at the end of the day, we were not going to spend our whole holiday sitting in the shade just because that was the sunbed allocated to us. All in all we had a lovely holiday and the hotel can only get better as it is closing for refurbishment in February 2008 and opening again for the summer season in 2008. Hopefully this refurbishment will remove the dated decor and make the hotel look as good as it is."

Holiday details

  • Travel date: 6th November 2007

It does what it says on the tin

5
Brilliant
by
Reviewed 23rd December 2012

"Just as the hotel web site describes it. Mainly older people, very few under the age of 30, very few kids ,but lots and lots and lots of Germans.There isn't too much to keep kiddies amused , and no wild night life for the younger age group. Nightly entertainment is OK , keyboards singers etc etc, . The hotel is spotless and the staff are so very attentive but not in your face.All meals are buffet style and the choice of food was very good,we went all inclusive which is a good deal ,given that the hotel is in a quiet location and we didnt want to drive or gets cab the choice of restaurantrs within walking distance was very restricive , so all inclusive was good, cava for breakfast !!! The blue flag beach is just at the end of the garden , a nice long beach , we enjoyed the walk along the beach front to Maspalomas. The rooms are good ,but thought the A/C could have been stronger. It was very hot ,but most days we had an hour or so of cloud which was very weclome respite from the scorching sun. You have your own sun lounger for the duration of you holiday ,we chose one in the garden which is always that bit quieter away from the pool. - but when you do choose your sun lounger dont assume that it has been taken because there is a tag on it , check the dates, we found that some dates had expired, the guest had not removed the tags at the end of the holiday. No need to rush to the restaurant for any meal, there are plenty of tables, the only queue is at the cooker where certain foods are cooked fresh , but worth waiting for, even your bacon and eggs are cooked fresh in front of you.Hope you enjoy it as much as we did."

Holiday details

  • Travel date: 17th September 2007

We booked a holiday with Apollo travel a...

4
Good
by
Reviewed 9th August 2007

"We booked a holiday with Apollo travel and they couldn’t have been any more helpful than they were. The Hotel Iberostar Costa Canaria which they suggested was better than we expected. The hotel service was second to none and the food was excellent, we were spoilt for choice and I have stayed in some hotels but this was the best out of the 4* I have ever stayed in for location, service, cleanliness. There was always someone cleaning something all day long. If you want a quite location but only a few kilometre to nightlife, then this is the place to stay. I would be going back there hopefully next year and recommend this hotel 100%. The only downside is the entertainment is based a lot on the children’s club and not enough for adults. The other downside is the flight with Thomas Cook airline was the most uncomfortable I have ever flown, too cramped and was disappointed with paying excess baggage for 2kilo's when no one else on the plane was charged. They all came up to tell us they got away with it but we seem to have been picked on."

Holiday details

  • Travel date: 9th August 2007

frendly staff

4
Good
by
Reviewed 23rd December 2012

"this hotel is ideal if you are looking for a quiet relaxing holliday there are acctivites on during the day if you want be involve but no pressure if you dont, we had a room on the third floor with a sea view. the rooms are big enough with a separate toilet from the bathroom, san agustin is very quiet resort, if you want english bars and entertainment play del ingles is just down the road, 4euros by taxi takes about 5 min. the food in the hotel is all buffet style meals,whith a wide choice of salids and fish, meat, soups. and fresh fruit and desserts. spanish champagne at breakfast if you want it just help your self, new years eve all the drinks were on the house including wine with your evening meal. the entertainment at night is a bit limited but the iternational acts every other night were better. when we booked with first choice we booked half board, but after two days we went allinclusive for 20 euros a day each, which includes lunch all your drinks, coffees, water, wine, cake in the afternoon, and sandwiches if you feel like it, we found the staff to be very helpfull and friendly. the first week of are stay we were the only english couple staying there, if you want to get away from the brits abroard types then this hotel is ideal"

Holiday details

  • Travel date: 29th January 2007

Above average hotel.

4
Good
by
Reviewed 24th December 2012

"The Hotel Costa Canaria consists of 230 bedrooms on 7 floors and with 13 bungalows in the grounds - and most appeared occupied by Germans. All but 42 rooms face onto the garden at the rear and beyond it to the sea. The others are side sea views (with no bedrooms at the front or on the second side of the hotel). My wife and I stayed there for 2 weeks in October. We asked for a high floor bedroom and got the top floor but with a side sea view and the nearest one to the front of the building - thus overlooking the fairly quiet road system and neighbouring hotels only. We asked for a move and, because the hotel was full, eventually got one after 5 nights - but only to floor 3. We would recommend asking for a full garden view room above floor 3 to maximise your view over the garden and sea. We trapped a cockroach in our first bedroom and presented it to the reception staff (which gave them a surprise). The bedrooms were quite large and comfortable with twin beds. The en-suite bathroom was almost as large again with a seperate toilet room. A nice touch in the first bedroom was twin sinks - but we only had one in our second bedroom. The rooms had obviously been updated quite tastefully but the built in wardrobes were left looking a little tired, old and fairly small. They also contained the safe (for rent at at 2 Euros a night). There are no tea/coffee making facilities in the bedrooms.The A/C was efficient and was greatly enhanced by the seven small holes in my bed sheet which, to be fair, was changed without asking after 4 nights. We thought the choice of food, the quality and the way it was set out around the restaurant to avoid queues was excellent and catered for all tastes. The restaurant was set on 2 floors and was all non-smoking although smokers were able to indulge if they ate out on the restaurant patio. Wheelchair access around the hotel was generally good although could have been perfect if ramps had been provided over the small stairs between reception, the shop and the 2 lifts. Another nice hotel touch was the facility for reserving your sunbeds. It was not necessary to rush out into the garden at 7 o'clock each morning with a towel as each guest on arrival is issued with a ticket which they take to a selected sunbed which is then identified as theirs throughout the duration of their stay. The only problem is finding a free sunbed initially - but there is a pool attendant to assist you in this task. The sunbeds around the pool tend to be very crowded but are more spaced out in the fairly extensive gardens. We found a spot under some shady trees at the rear of the bungalows and between the volleyball pitch and the garden chess set. It was almost like being in our own private garden. There is a good walk outside the garden and along the edge of the beach/coast which is also wheelchair friendly. The hotel is situated near the edge of San Agustin which made it a little quieter, but not remote, with one or two other hotels nearby. The hotel corridors and neighbouring rooms were pleasantly quiet at night. All the staff were generally very helpful, understood English and pleasant to speak to. One word of caution if you are thinking of hiring a car. The hotel has no car park and you may be required to park your car overnight some distance away. Overall this was a 4 star hotel which, whilst it probably wasn't the best 4 star we have ever stayed in, eased into this category quite easily. It is a hotel that we would be quite happy to return to again."

Holiday details

  • Travel date: 7th November 2006

great relaxing location

3
Average
by
Reviewed 24th December 2012

"a beautiful well maintained four star hotel the buffet food was abvove average. The pool bar food was good but we found a quaint restuarant just across from the hotel which was really good. The hotel is on the beach. The beach has a promenade which is well kept and has lovely crome railings. The promenade is lit at night. You can walk along the beach up to a small somewhat tachy shopping centre which takes about ten minutes. There you will find restuarants , bars, childrens arcades, a supermarket and a few market style clothes shops. You can also walk along the beach front to the livelier resort of playa del ingles even further and you are at the desert like sand dunes of maspalomas., The hotel staff are very helpful, the maids visit every day. Your pool towels are renewed. If you're children are ten or over they may get bored. Most children are happy with just a pool but others want lot's of children to play with. As this is an expensive hotel for families there were few children. Teenagers would be especially bored if kept in the hotel as there is not much chance of holiday romances. My friends seventeen year old complained that "every other person here is a grandma". The average age was over 45 , and a large amount of german and dutch holiday makers. I thought that the hotel provided a great relaxing feel. The grounds were lovely. The children has great independence as security gaurds patrolled. By the end of the holiuday my children had learnt how to count to three in german, language was no hindrence when playing hide and seek. I loved the fact that we could leave our bugalow walk on th the beach and then walk for ages right along side the sea, you never felt as if you were trapped within your hotel. Would definately recommend it"

Holiday details

  • Travel date: 31st October 2006

Hated to leave

5
Brilliant
by
Reviewed 25th December 2012

"The hotel is a solid four star with a great buffet. Massage and beauty treatments are available on site. The food was definitely above average, and we even had a glass of champagne to start out our mornings. The most negative thing I can say is the whirlpool isn't heated. This hotel is away from the tourist area, but you can walk along the ocean or take a bus several kilometers down the street and find the noise. The hotel provides some sports games in the afternoons and a small nightly entertainment show."

Holiday details

  • Travel date: 22nd February 2006
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Hotels near Bull Costa Canaria & Spa

Top traveller tips for Bull Costa Canaria & Spa

  • by gizmo

    "Go and see for yourself."

Bull Costa Canaria & Spa is also called

  • Iberostar Costa Canaria Hotel
  • Costa Canaria Hotel
  • iberostar san agustin

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