Servatur Terrazamar & Sun Suite
128 Traveller reviews from Holiday Watchdog
"This hotel is in a great location a 10 min walk from shops and resturants and bars . although on the fourth night of me and my friend being here our room was robbed along with two other rooms on the complex. My friend had an asthma attack and staff were not interested to ring an ambulance and help they also would not ring police regarding our room being broken in. We were only allowed to see 3 of the 5 cctv cameras as they were out of order on the night of the robbery,there was no sign of forced entry also. the police were very helpful to all 3 people whos rooms were robbed , although the manager was not helpful at all in denial and trying to shift the blame on to everybody else. i would reccomend this hotel for its location but not for hospitality or security. if you stay here beware of staff "
- Travel date: Mon 29th of April 2013
"have been goin here few years over st patricks day defo best hotel,staff very helpful so friendly,have it booked for 16th 2 23th march this year (2013)c ya in march!!!!! eileen belfast"
- Travel date: Mon 4th of February 2013
brilliant from start to finish best holiday yet
"just back after fortnight on 26th july 2012, apartments absolutely amazing, spotless, loads of hanging space,terrace huge. Staff so friendly and helpful couldn't fault anything. Travelled with my 15year old daughter and 12 year old son, first time on holiday with kids on my own and it was brilliant. Loads to do at pool during the day for all ages, water volleyball, water polo, aquaaerobics, darts, pool, table tennis, pool and quizzes. Food fantastic, my chiildren are fussy but they ate everything, would go back and recommend to anyone. Although uphill its only 5 minutes away from shops, restaurants and beach. Taxis only Â£2.00 if you are tired or carrying messages"
- Travel date: Thu 2nd of August 2012
"have visited purto rico this was best place we've ever been great appartments great staff so friendly and helpful you can spend loads r be careful and still have great time hotel staff can get u discounts with most attractions and tours rooms were large balconeys hugh which was great with 2 small kids [kept them apart]"
- Travel date: Wed 12th of October 2011
defo be back
"we went to terrazamar suites in peurto rico on 19th july till the 26th july 2011 for our honeymoon. When we first arrived the staff we're lovely & welcoming then when we went o our room,my god ive never seen a room so big in all my life we had a big bedroom,big bathroom,big kitchen,and a big sitting area then the balcony,well what can i say...it was huge!!!! we spent every night on the balcony watching the shooting stars. the pictures on the website is what you get. The hotel is very clean the maids were in every 2nd day cleaning. we asked for a safe and asked about an iron and they have everything you need. we went half board and the breakfast was ok you got a full english and a soft drink,then the meals at dinner were fantastic you get a great choice and they are all made fresh,the staff were brilliant. The hotel is at the top of the hill so you do have alot of stairs to walk down to the supermarket or theres the steep hill you can walk down to the beach.
We are going to go back next year to the same hotel for our 1st anniversary we have reconmended it to all our friends and family. 10/10."
- Travel date: Wed 17th of August 2011
Brilliant 4th Visit
"Amazing aprtments and facilities .... great staff.
Stayed 4 times wouldn't stay anywhere else in Puerto Rico
You won't be disappointed here and i'm very very fussy !!!
Well done Terrazamar for consistent good performance.!!"
- Travel date: Thu 11th of August 2011
"My partner and i have just got back from puerto rico and we stayed in the SUN SUITES ROYAL and they were amazing. We had a fantastic view of the sea and as previuosly stated the balconies are HUUUUGE....We would recommend a few of the bars on the upper level to the left ...SUN SPOT with the very lovely STACEY a very friendly welcome also their sister bar which is good at night for entertainment with the very friendly manager SIMON and DUCKY behind the bar.look out for a couple of entertainers the very funny QUINNY and the talented irish singer NIALL.The highlander bar for sport and THE PUB bar behind SUN SPOT which has the best karaoke on the island very friendly too.A visit to AMADORES BEACH is a MUST....very beautiful beach white sand (crushed coral) The hotel staff especially reception are very friendly and will help you with all your queries and they speak very good english,hope this helps best holiday for a few years .....tezza and mags (have a great holiday )"
- Travel date: Wed 10th of August 2011
"visit every year have stayed in other apartments but none come close to these ones, clean spacious and have everything you need. pool area spotless with pool bars with friendly staff and happy hours. balcony's are massive and ideal for family's with small children. bars are lively beach lovely and prices reasonable. all restaurants are fab though our favourite is san miguels which is great value staff excellent."
- Travel date: Thu 12th of May 2011
"My husband and I have visited the sunsuites,sunsuites gold and sunsuites royal on quite a few occasions and it just gets better. the apartments are the biggest we have ever stayed in and well equiped. our last visit we went all inclusive and it was worth every penny. the Thomas Cook entertainment team are fantastic, even got my husband to participate. just try it for yourself."
- Travel date: Wed 29th of December 2010
"We stayed in the sun suites royal and we was not disapointed,when we arrived the reception staff was very helpful,and very polite. When we arrived at our room we was not disapointed, the room was huge and very clean and the balcony was really huge with two sun beds and table and four chairs. It was easy to reach the centre, with only a few steps to walk down."
- Travel date: Tue 10th of August 2010
Sunsuite Royal, Terrazamar Puerto Rico
"Just back from 1st visit to Puerto Rico, Appartment very big and clean but Sunsuite Royal which i stayed at are assessed by two lifts and across a road then into another lift depending on what floor you are on. Sound ok, but if you just want a bottle of water or milk in the onsite mini market it can take up to 15 mins depending on time of day and usuage of the lifts. We had been told there was a kids club. But had one very disappointed 5 year old. When inquired at reception told kids club only operates in "summer" by that they mean August.There an English man working on the Reception and he was most helpful and friendly, in comparion to a Spanish Girl on day duty!!! Loads of steps to get back from trip to shopping centre, so if your unfit forget it, get a taxi which are cheap. We ate twice in the Waikki restaurant right on the harbour front, bit more expensive than the shopping centre but worth it for the good food, and service. Visit Mogan its lovely, go by ferry from the harbour especially if you have kids or not. Take a bus to Taurito if you have small children as they have a water park on a smaller scale than the maspalomas one and great value. Go to Amadores Beach, get a taxi its cheaper than the bus. The sunbeds are free after 4pm and the sun doesnt go down till late. "
- Travel date: Tue 13th of July 2010
"We have just returned from the terraza mar and would go back again. The apartments were clean and big but the balcony was the selling point, so big, you didn't need to go to the pool for a sunbed as there were two on the balcony.
We went all inclusive which was great for the drinks but the food was sometimes cold, although there was a microwave for you to warm your food up in.
Bar Staff and waiting staff were fantastic, always laughing and joking with you.
Cat, Ashley and Tim who are the entertainers were fantastic also, they were great with the kids and also put there heart and soul into the shows they put on. They also kept every one amused during the day by the pool with games and quizzes. At the end of the night they spent at least half an hour going round every one getting feedback on their performance.
Will be going back!!!!!"
- Travel date: Thu 24th of June 2010