151 Traveller reviews from Holiday Watchdog
Fantastic caring staff. A++++++++++++
"Just back from Altamar after a 10 night stay with my son, who decided not to come back one night after one too many. I was frantic with worry. The manager arranged for me to be taken to the police station and to look for my son with a lovely member of the reception team. (so sorry didn't get your name but you know who you are. lol. They didn't need to do this and ill never forget their concern and kindness. Apartment was spotless, food great, location great. Can't wait to go back."
- Travel date: Thu 17th of July 2014
Wot a view!
"We have just returned after 10 days at altamar. We had a nice time, gorgeous views, hotel kept spotless, food for all inc an improvement on where we have stayed previous. Night time entertainment good, would have liked it to start slightly earlier instead of waiting til meal finish 9.30. This hotel has most amenities that anyone needs. Staff all around very pleasant espesially waiting & bar staff, Fernandez, Ramon & Marcus you were all so hospitable & made our hols."
- Travel date: Sun 2nd of June 2013
"My wife and myself have just returned from 2 weeks at the Altamar, the rooms basic but clean, the maid service was excellent, the food was good, but could be a little cold at times.We were all inclusive, drinks were free (local) which you got from pumps at the end of the bar, but if you wanted another drink like a short and mixer ,which was included the in the package,the staff were not so quick to serve you.
The views were great we have been before many years ago so we knew they were good.
The second week was not so good as the Spanish version of D.I.Y sos moved into the dining area from 8-00am till around 8-00pm and we shared all meals with the builders,with there hammers, staple guns, circular saws,sawdust (one family getting this blown into their food) ladders,box scaffolding.
The Altamar is a nice place to stay for families, but from our visit the Altamar has gone down in standards, (vests and shorts in the dining room for dinner), I read a review before going to the Altamar about noise ,yes its very noisy till late, even into the small hours,the children well yes kids will be kids,but when parents sit in the bar drinking letting kids run around wild at the pool and playing with the lifts, as stated on signs children should not be left unattended in these areas(but hey why should the parents worry they are having a quiet drink)We picked the last 2 weeks of September as we thought the kids were back at school, but obviously lots of parents decided to give them an extended summer break.
I don't think we will return to the Altamar,shame really was a nice place for all couples and families alike
- Travel date: Tue 2nd of October 2012
"stayed at the altamar apartments as a family holiday we had a superb holiday, service was great and location was great to,room was fantastic cant fault it, loved everything about this holiday food needs to be a little better but was edible, great pools fantastic views, booked to go back 4th august this yr cant come quick enough"
- Travel date: Thu 22nd of March 2012
what a holiday with them
"on the 1st september 2011 i arrived from las pamas and it was brillant. the best thing about this hotel was the staff that make you happy on your holiday. the vey best thing was the kids club. kids club is amazing you send your kids there and you let the reps make there holiday. also it has lots of activtys but what i want to tell you is how clean it is. the maids must work there socks off because everytime you walk in your apartment it smell and looks fresh. irecommend this hotel because it got activitys, friendly stff and amzing dj called gazza
thank you for reading please vist "
- Travel date: Mon 5th of September 2011
fabulous holiday in peurto rico
"just returned from two weeks at the altamar . we were a party of ten in three famillies ranging from age one to 54 . one family was all inclusive ( ages 21 ,21 and 1) they say food , servicedrinks etc were great . second family (41 , 40 and 14) were half board . they agreed with family one and say that drinks were quite reasonably priced . family 3 (us)( 54, 51, 13 and 11) were self catering but did eat in occasionally . rooms were clean and comfortable , hotel welcoming and staff so friendly and helpful( esspecially the manager who advised us about buses, printed tickets for aqualand , phoned aqualand with our queries and helped us in many more ways ( many thanks to him ) .buses cheap ,taxis too for short journeys . mini golf and bar in europa center brilliant and so welcoming as was miami beach bar in peurto rico shopping center . all in all an amazing holiday ( i actually cried when it was time to go home . ) thank you so much altamar . hope we will see you again soon x thomas cook also had a swap box where people could leave stuff they didnt want anymore so that other guests could make use of it which i thought was a great idea !!!"
- Travel date: Sat 20th of August 2011
ok 4 a cheap holiday
"second time at altamar, and its gone down hill, serouisly in need of a update proper air con, new beds and sofa bed s, as the beds are back breaking. all rooms very dated . some food ok but most of it very poor quality, tried the fruit each day and every peace rotton.u expect food to be repetitive if there 4 2 wks , but not in the first wk. same entertainment as 4 yr ago , update and go with the times, the drinks sytem 2 drinks per person, at one time . the allinclusive arm band s shud have for instance if yr a family of 4 , shud have 4 on it so you can get yr whole family a drink instead o0f having to go backwards and forwards to the bar. maid service rubbish wasz there 4 days and had t phone reception 4 more toliet rolls , bedding and towls to be changed ect . weather fab ."
- Travel date: Thu 4th of August 2011
Worth every penny and more!
"Just came back from an all inclusive week at the Altamar with my girlfriend. We are a young couple (20 & 23) and we had a fantastic time! It was everything we were hoping for and even more. The rooms were great (the ceiling fan in the bedroom was a life saver!) and the view was amazing. Our rooms were cleaned every couple of days. The maids and other cleaners did a fantastic job- I even watched them cleaning the pool/pool area one morning and they do a VERY thorough job. The entire place was extremely clean. Both pool areas are really nice (though we preferred the bigger pool!) The food & drink was more than brilliant- plenty of choice every day, which was all good quality food. You are allowed TWO drinks per person at one time with the all inclusive which is completely understandable- and the bar staff have no problem with you coming straight back for more. All the waiter/bar staff are extremely friendly and interactive and usually always have a smile on their faces (look our for Martin's grumpy face when it gets busy at the bar- so funny! all in good nature of course). The evening entertainment was of a good variety and always worth staying at the resort for the evening. There was always something/someone to laugh at! all the entertainers were brilliant. The kids club girls did a great job early on and later the other guys were fantastic. Leanne, Gaz, Becki- all very easy to talk to and have a laugh with. Always entertaining. This is a perfect place for a family holiday or for young couples like ourselves. DO NOT listen to those negative comments because they are only people who were still in work mode and don't know how to relax & enjoy themselves & like nothing better than to complain about petty things! You're holiday is what you make of it! Local beach was clean & beautiful. Taxi down to it very cheap (2.50) and main town close on the opposite side. Would definitely return in going to Gran Canaria. >>All inclusive is a MUST"
- Travel date: Tue 12th of July 2011
"we were pleasantly surprised by the altamar after reading previous reviews of peoples complaints.I would recommend all my friends to go there.We stayed all inclusive and all meals were nice people complained about the food but I couldnt find any fault with it at all.The rooms were nice with a large balcony overlooking the sea,there was two lovely pools and reception staff were really helpful when I asked for any information,the only thing I would advise the owners to do is,have a word with your bar staff as they were sometimes abrupt and would leave allinclusive guests waiting as they were getting tips from guests who were paying for their drinks. the entertainment team were brilliant with both adults and children congratulations to gazza and leanne"
- Travel date: Tue 21st of June 2011
"Got back a week ago from the Altamar.suprisingly good for the price we paid.We went b&b and the choice was fab.
Beautiful views,nice and clean,make sure you are good on your legs as there are lots of steps !!. Fattest cat ever lives in the reception.Cant wait to return"
- Travel date: Sat 11th of June 2011
best time ever !!!!
"had the best time ever in puerto rico staying at the altamar. the entertainment was great especially big gazza. we will be definately coming back one of the best places to go and stay would recommend to anybody. clean and tidy rooms the lift is a bit of a pain but it doesnt really bother you. we cant wait to go back !!!!"
- Travel date: Sun 29th of May 2011
"Me, my mother and little sister went to Gran Caneria 2 years ago, this was our first time here and we stayed at the altamar :) it was fantastic!!! The lift was scary as it is on a down hill slope but fun at the same time. I was not verry impressed with the room as i felt it was a little shabby, but there were two pools and a fantastic bar/resturant! one of the days there was even a instructor offering a free SCUBER DIVEING session in the pool. Our holiday rep was fantastic and the staff really friendly. i was realy impressed with my stay and will DEFFINATELY be going back there again :D :D :D :D "
- Travel date: Mon 15th of November 2010