Reviews summary

3
Average
( 37 reviews)
Brilliant
9
Good
12
Average
5
Poor
2
Awful
9
  • 4.5 room
  • 5 pool
  • 4.5 beach
  • 3 service
  • 4 dining
  • 4.5 amenities
  • 4 food
 

37 Traveller reviews from Holiday Watchdog

Value for Money

4
Good
by
Reviewed Wed 21st of July 2010

"We have stayed at Santa Clara many times over the last 4 years. The bungalows are clean, staff have always been friendly and helpful and we've never experienced any problems. The bungalows are basic but have a modern kitchen with a microwave, kettle, toaster and 4 ring electric hob. Bedding is changed on a regular basis and staff come to clean every other day - sometimes daily. They're very friendly so please say Hola!
The complex is well within walking distance to the gay bars and a number of shopping centres and restaurants. I would recommend this complex for someone looking for quality accommodation on a budget. It's not a luxury stay but its certainly good value for money. Above average for the "budget" range of holiday accommodation. "

Holiday details

  • Travel date: Sat 10th of July 2010

Rating breakdown

  • 5 Beach
  • 5 Room
  • 5 Pool
  • 4 Service
  • 5 Amenities

Great place !

5
Brilliant
by
Reviewed Wed 24th of February 2010

"First of all, (looking at some of the reviews) it is VERY unfair to judge & review the Santa Clara & give 1/10 for them, when it appears to be the tour operator (T.Cook) who messed things up. You should review the Accommodation not the Tour Operator.

Ok then .... I originally booked Las Tartanas. Some of the bungalows had been flooded the previous week by torrential storms, people had had to be moved & so I didn't get the quiet bungalow I was expecting. Upon arrival, we were asked by the very poilte receptionist if we wanted to stay at Santa Clara, round the corner, instead. After viewing Santa Clara, we immediately loved it.
Over the years, I have stayed at many places in GC and these were GREAT. Will definitely go back again next year. Everywhere was clean & tidy, beautiful well-kept main gardens with cactii & bourgainvillea, and each bungalow had its own small front & back gardens. Ours had 2 lemon trees in fragrant blossom. Beautiful !
Of course, the rooms are basic, but what else do u need? There was a 4-ring hob, a toaster & a microwave. (You can hire a kettle, but we had one with us).
It was very quiet ~ essential to me ~ & one of the pools was particularly under-used & great to sit around. The beach cafe was friendly, but pricey, as you would expect.

The Staff were fantastic. In particular, the handsome receptionist, Orlando, was a friendly & helpful man.
On the final day, we had to vacate the room at noon but wanted to enjoy the afternoon's hot sun. He let us use an unoccupied room to have a hot shower before leaving, as the main "community" ones only had cold water. He didn't have to do this, & maybe shouldn't have, but he did so.
Thank you.

I loved my little bungalow & the situation was perfect ~ quiet ~ but only 5 minutes walk from the Yumbo & easy for the Ave. Tirajana to go to the dunes or beach.

The Greek Village restaurant next door did not play Greek music on the night we ate there & the waitress was lovely but English ! Really wanted a bit of authenticity, but that doesn't seem to happen in GC.... (Italian restaurants don't have Italian waiters etc.). It was really great food, but a bit "nouveau" so, if you're a big eater, you wont feel very satisfied. We also waited 45 minutes for the meal to arrive ~ dunno how they manage when it's busy !
I never saw the little supermarket open, but got stuff from any of the Spars. (BTW ~ Milk always seems to go off by the next day ~ whatever the date on it!)

Best places to eat are:
"Centrum Restaurant" (2nd floor Yumbo) ~ great for breakfasts. The tuna/salad/mayo/ toastie is fantastic at about E2.50
"Barbados" (roundabout at Tirajana/Alf. Prov.) ~ pricey but always excellent food & great service.
"Las Porches" (Ave. Allemania). Great value, excellent food.

Looking forward to next Feb in the sun there !"

Holiday details

  • Travel date: Tue 23rd of February 2010

Rating breakdown

  • 5 Beach
  • 4 Room
  • 5 Pool
  • 1 Service

Worth every penny

4
Good
by
Reviewed Mon 8th of February 2010

"I stayed at Santa Clara January 2010 for 2 weeks. They are basic but are kept very clean with the maid coming in daily except Sunday. All the staff are very friendly and helpful. The gardens and pools are very well maintained. They are central to all the bars, restaurants and clubs.There is a large supermarket in San Fernando a 20 minute walk away which provides a much larger selection of foods at much cheaper prices than the local Spars. Have booked again in April. Have stayed in most of surrounding accomodation over last 15 years and find Santa Clara to be ideal for a relaxing self catering holiday "

Holiday details

  • Travel date: Sat 6th of February 2010

Rating breakdown

  • 4 Beach
  • 4 Room
  • 5 Pool
  • 4 Service
  • 4 Dining
  • 4 Amenities
  • 4 Food

mice

2
Poor
by
Reviewed Fri 3rd of April 2009

"arrived at santa clare and thought the apartments were very basic but ok. Next morning I saw a mouse in the garden which was very tame. Couldn't stay after that was scared they would get in the apartment. The owner showed us two other bungalows but they had gardens all around too so I was too frightened to stay. Thomas Cook rep was brilliant and offered to move us. We went to look at Koala Gardens in Maspalomas and decided to stay there. The accommodation was far superior although it was a 1/2 hour walk to the town/beach. Would go to Santa Clara again. They need to get some cats there.
"

Holiday details

  • Travel date: Fri 3rd of April 2009

Santa clara bungalows

1
Awful
by
Reviewed Mon 3rd of November 2008

"We booked the santa clara months ago and we had booked 2x2bedroom apartments. When we arrived at las palmas airport they had no record of our two parties at all and no places on the transfer coach. Luckily we always carry copies of the invoices nd they then found trnsport for us but, they said the santa clara was overbooked and they took us to the montemar. As this was late in the day we could not do any other than stay there for the one night. The next morning it turn out there were others who had arrived after us who had also booked the santa clara and were all placed at the monte mar. 12 in total. We were offered £40 to stay there for the two weeks which we refused and after a very long day argueing with the rep we were moved to the koala garden suites at maspolomas which was lovely but, it is a day and a half of the holiday lost really. The rep says they cannot help the fact the santa clara is often overbooked (strange) I will not book for there again as you are not guaranteed to get to stay there."

Holiday details

  • Travel date: Sun 2nd of November 2008

Our 1st family holiday!

4
Good
by
Reviewed Wed 15th of October 2008

"Weve just returned from our 1week stay in the Santa Clara Bungalows,myself,fiance & our 2children 8 & 15mths we had a lovely time we didnt want to come home,the apartments were lovely basic but every thing was there you needed we only saw 1 cockroch the whole week we was there.There were a few ants in our bungalow which i suppose thats to be expected when your on ground level,the fan in our bedroom wasnt working but we reported it to our rep Maggie & it got sorted the next day,the pools are both big & lovely also there's a pool bar that serves breakfast & snacks.
If you want great fresh food with fantastic service & value for money go to the britannia restaurant in the Gran Chaparral where you will find all english bars the best fish & chips around even better than home!
The beach is about a 10min walk from the apartments & the yumbo centre is just around the corner everyone is friendly which is so nice & the weather was fantastic any thing from 27 to 33degrees what more can i say."

Holiday details

  • Travel date: Tue 14th of October 2008

its a nice place with lovely friendly pe...

4
Good
by
Reviewed Mon 6th of October 2008

"its a nice place with lovely friendly people, and with lots of entertainment arround. we did enjoy our holiday it was nice and relaxing for us, although when it was time to leave i was very dissappointed in the service. we were flying at night on the way back and we had to leave our appartment by 12 on the monday morning. we wasnt going to be picked up untill 10.45pm that night. but never the less we asked for a curtisey room for our bags and to get showerd before getting on the bus. we had public showers with only cold water, we didnt have a room where we could either put our heads down or be in private. it was a shock as we had such a great time, and to end with a service like this was a great dissapointment. "

Holiday details

  • Travel date: Mon 6th of October 2008

Just returned from 2 weeks at the Santa...

4
Good
by
Reviewed Sat 6th of September 2008

"Just returned from 2 weeks at the Santa Clara bungalows, We (myself, husband, 8year old and 9 month old) had a brilliant time.
The rooms were basic but had everything that you needed and were cleaned regularly by the maids, and yes they even wash the pots! The little garden and patio area was lovely to sit out in mornings and evenings and handy for small children to play in as it was all fenced in. We did have a little problem with ants but they were tiny and you were provided with insect spray that got rid of them quickly, we also saw a couple of cockroaches but expected it really being in a ground floor bungalow!
The pools were fantastic, my son hardly ever got out, and the little children's one was ideal for my 9 month old. We did have to save our sun loungers though about 7.30am. I would recommend getting a parasol though for around the pool as they are not provided and it does get very hot. (use the large water bottles filled up to keep the parasol in place!). We did find the pool bar quite expensive and so didn't tend to use it, ice-creams and snacks are much cheaper from the supermarkets a short walk away.
We found everyone really friendly and helpful, most of the receptionists speak English and are keen to help. Our rep Ryan was one of the best we have met, genuinely interested in making sure your having a good time. The locals that live there are also friendly and most speak broken English, one lady even gave my son swimming lessons in the pool! Overall this was a great value for money holiday and i would recommend it."

Holiday details

  • Travel date: Sat 6th of September 2008

Santa Clara is one of the most unclean ,...

1
Awful
by
Reviewed Sun 31st of August 2008

"Santa Clara is one of the most unclean , ant infested place i have ever been. Being one of the sons to Mrs R Blendell i had to share a room with my mum and upon arival into that room we found a cockroach being eaten by ants. When the recoptionist tried to turn on the lights they blew. Once we had been moved to our 2 bedroom bungalow this had ants crawling in and out of it all the time. Within 3 days i had an ear-infection due to unclean pool water and you could visably see the dirt by just looking on the suface of the water where there were dead insects and dirt at the bottom of the pool. We couldnt boil the kettle and have the TV on at the same time because the electricity couldnt cope. We found that the full time residents were very rude when we gathered outside freinds bungalows to have a quite drink and chat hurling abuse at us. The receptionitsts cannot speak a word of english. The food they served at the pool bar was reasonable but nothing special. I just had the feeling that everything was unclean ( even though the 'maids' came in and done the 'cleaning' if thats what you like to call it ). Overall the Santa Clara is a very unprofessional and dirty place. If you are going there i would recommend taking ant killer and cover work sufaces at all times due to the ants.
The things to do around the area are very limited due to the expensive prices i.e AquaLand and the Go-Karts . The menus are all very much alike where ever you go. If you go to the beach guard your personal belongs at all times because we had things stolen. And if you do eat out double check your bills to make sure they are the correct amount because they do like to charge for things that you never got. One place i would reccomend is the greek restaurant that is onsite. 10/10

I would rate this holiday 2/10 it was only for the company i had i would have flown straight back home"

Holiday details

  • Travel date: Sun 31st of August 2008

We have just arrived back from a 2 week...

1
Awful
by
Reviewed Mon 25th of August 2008

"We have just arrived back from a 2 week holiday in Gran Canaria and were to say the least angry and dissatisfied. Firstly was when we booked to go there we booked to go to Santa Clara Bungalows a year ago.

Our flights where changed 6 times in the time before we went and to top it off when we landed in Las Palmas we were told that we had been upgraded to the Dorotea because Santa Clara Bungalows had been over booked.

The Dorotea apartment's were not what we wanted or expected. If we had known what we were to expect then we would never have booked to go there in the first place, we were met by the reception who on arriving were very rude to us and were of no help in telling us which apartment we were in. We had very little amenities a broken kettle, broken toaster and shower curtain was filthy the pull out bed in the sitting area was broken too, When go in the pool we could smell the drains on one side of the pool so we did not use it much. On one of the days we had to get out because there was (POO) excrement in it. I beg to differ but with the smell of the drains everyone thought it came into the pool through the drains

Our bedding was only changed once and towels twice in the two weeks we were there.
There is so much to say about the Dorotea I could go on for ever.

We went up to the Santa Clara bungalows to see what we were missing out on and that's where it hit us. Thomas Cook said it was an upgrade, not at all it was a down grade to a hostel. With a little look around Santa Clara bungalows had 3 pools entertainment for the kids and a kids club 3 restaurants and the receptionist was more than happy to talk to us.

We spoke to one of the bar staff only to find out she was an ex rep of Thomas cook, she told us that there where 6 bungalows empty and that Thomas Cook had lost the contract 6 months ago with Santa Clara.

So if you intend to book the Santa Cl ara bungalows go direct to them as you can book a bungalow for 4 weeks at a cost of £500 or 2 weeks at £250. was when we booked to go there we booked to go to santa clara bungalows a year ago.

"

Holiday details

  • Travel date: Mon 25th of August 2008

We have just come back from a 2 week hol...

1
Awful
by
Reviewed Mon 25th of August 2008

"We have just come back from a 2 week holiday from gran canaria and was not happy one bit, the first thing was when we booked to go there we booked to go to santa clara bungalows a year ago.

Are flights where changed 6 times in that time before we went and to top it off when we landed in las palmas we where told that we had been upgraded to the dorotea because santa clara bungalows had been over booked.

The dorotea apartment's were not what we wanted and what we no now would never have booked to go there in the first place, we where met by the reception who was very rood to us and was no help in telling us which apartment we was in, we had very little amenities a broken kettle, broken toaster shower curtain was filthy and the pull out bed in the sitting area was broken too, When go in the pool you can smell the drains on one side of the pool so we did not use it much and on one of the days we had to get out because there was (POO)as the kids said in the pool i beg to differ but with the smell off the drains everyone thought it came into the pool through the drains

Are bedding was only changed once and towels twice in the two weeks we where there.
there is so much to say about the dorotea i could go on for ever.

We went up to the santa clara bungalows to see what we was missing out on and that's where it hit us. Thomas cook said it was an upgrade not at all it was a down grade to a hostel. With a little look around Santa clara bungalows had 3 pools entertainment for the kids and a kids club 3 resarunts and the receptionist was more than happy to talk to us.

we spoke to one of the bar staff only to find out she was an x rep of Thomas cook, she told us that there where 6 bungalows empty and that Thomas cook had lost the contract 6 months ago with santa clara.

So if you intend to book the santa clara bungalows go direct to them as you can book a bungalow for 4 weeks at a cost of £500 or 2 weeks at £250.We have just come back from a 2 week holiday from gran canaria and was not happy one bit, the first thing was when we booked to go there we booked to go to santa clara bungalows a year ago.

Are flights where changed 6 times in that time before we went and to top it off when we landed in las palmas we where told that we had been upgraded to the dorotea because santa clara bungalows had been over booked.

The dorotea apartment's were not what we wanted and what we no now would never have booked to go there in the first place, we where met by the reception who was very rood to us and was no help in telling us which apartment we was in, we had very little amenities a broken kettle, broken toaster shower curtain was filthy and the pull out bed in the sitting area was broken too, When go in the pool you can smell the drains on one side of the pool so we did not use it much and on one of the days we had to get out because there was (POO)as the kids said in the pool i beg to differ but with the smell off the drains everyone thought it came into the pool through the drains

Are bedding was only changed once and towels twice in the two weeks we where there.
there is so much to say about the dorotea i could go on for ever.

We went up to the santa clara bungalows to see what we was missing out on and that's where it hit us. Thomas cook said it was an upgrade not at all it was a down grade to a hostel. With a little look around Santa clara bungalows had 3 pools entertainment for the kids and a kids club 3 resarunts and the receptionist was more than happy to talk to us.

we spoke to one of the bar staff only to find out she was an x rep of Thomas cook, she told us that there where 6 bungalows empty and that Thomas cook had lost the contract 6 months ago with santa clara.

So if you intend to book the santa clara bungalows go direct to them as you can book a bungalow for 4 weeks at a cost of £500 or 2 weeks at £250.

"

Holiday details

  • Travel date: Mon 25th of August 2008

Holiday spoilt before we even got there...

1
Awful
by
Reviewed Fri 15th of August 2008

"Holiday spoilt before we even got there by being told the bungalow we had booked had been DOUBLE BOOKED.
Husband in one bungalow with son no 1 and me in the other bungalow with son no 2!!
We were informed of this 48 hours before we were due to fly out, I cant believe this has happened again (happened to us last year too!!)
So the lesson here is....
To be stressed before you go on holiday...
Dont just book it.... Thomas Cook it!! "

Holiday details

  • Travel date: Fri 15th of August 2008

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Santa Clara Bungalows is also called

  • Santa Clara Apartments
  • Santa Clara Hotel
  • Hotel Santa Clara

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