Hotel Servatur Waikiki

Avenida Gran Canaria, 20, 35100 Playa del Ingles, Maspalomas, Gran Canaria Spain
3 star hotel

Overview

Ratings summary

Brilliant
835
Good
980
Average
500
Poor
121
Awful
60

Rating by feature

  • 4.5 room
  • 4.5 pool
  • 4 beach
  • 5 service
  • 4.5 dining
  • 4.5 amenities
  • 5 value
  • 4.5 food
 

56 Traveller reviews from Holiday Watchdog

great value for money

5
Brilliant
by

"Bear in mind that this is only a three star hotel and geared around self service and you won’t be disappointed. Whilst it is better than many of the four star hotels in PDI it doesn’t offer waiter service.

The rooms are fine although a little tight if a third childs bed were needed, basic but spotless. The pool area was good with plenty of loungers but the sun does move around and you need to keep moving and no pool towels are provided so take your own.

Bars were good with very little queuing which is unusual in an all inclusive, but only local brands not international ones are served but they were of good quality. The only weakness we found was in the restaurants. Rather than have a running buffet they have meal windows, 0800-1000 1300-1500 etc and with 500rooms/1000 guests it gets busy with little space between tables. It is also self-service but with no trays, and with bread, coffee, juices, cheese, fruit, and eggs all at different counters it is full of people milling around assembling their meal which makes it a bit claustrophobic. Having said that we had a great time and thought the value for money was exceptional. We booked direct on riu.com and paid 70euro per person per day, flights were booked direct through britishairways.com who fly daily from Gatwick from £160. Taxi about 30euro each way. It might be slightly cheaper on a package but with very small charter seats we thought it well worth the extra to go scheduled and you can do odd lengths 9 or 10 days or whatever."

Holiday details

  • Travel date: Sat 11th of February 2006

Brilliant

5
Brilliant
by

"I could not fault this hotel. Very clean and staff so pleasant. Food good and very impressed by management, who were always about the place and had an open office door should you wish to speak with them. I celebrated my birthday whilst there, and received a basket of fruit from management, an animal towel arrangement with a couple of chocs., from chambermaid, and at dinner a candle at my table, and a visit from the manager and head waiter to congratulate me. Very impressed"

Holiday details

  • Travel date: Tue 3rd of January 2006

Excellent hotel

5
Brilliant
by

"My boyfriend & I stayed at the riu waikiki for a week in December & we couldnt fault the hotel at all. All of the staff were friendly & nothing was too much for them. The meals were outstanding. Such a wide selection of foods for every taste, even the most picky eaters like myself! An extra bonus was the singing chef!! Breakfasts consisted of a selection of cereals, fruit, cooked & cold meats. Lunch was either a wide choice of salads, meat, pasta, potatoes, fish, pizza & for pudding fruit, ice cream & sweets. Main meal was the same as lunch time. If you didnt want to eat in the restaurant at lunch you could eat at the bar by the pool where they had a choice of burgers, hotdogs, pizza, toasties & salad. They also served a continental breakfast there after 10am if you don't make breakfast. Cakes were served in the aftrenoon. The selection of drinks were sufficient. The pumps were turned the other way round so you could help yourself to beer, red / white / rose wine, coke, fanta, lemonade, OJ, apple jiuce, water etc. Cocktails & spirits were served behind the bar. (Im sure the cocktails weren't alcoholic)!! Evening entertainment was good, especially the grease show & the funny show. The entertainment crew did really well & are fluent in about 10 different languages! The pool was really nice. Temperature a little cold, especially when you get thrown in!! There was enough sun beds & cushions for everyone, we never struggled to get a bed, although beds in the sun were limited - you had to keep moving your bed so you were in the sun as the hotel was so tall! The only disappointment with our holiday was the weather. We only had one sunny day in the week we were there. The rest were cloudy & it rained for two days!! We went with portland, the rep was excellent. He rang us the first day to check we had settled & to see if we needed anything. Management of the hotel also rang to ensure we were comfortable. We booked a couple of trips. The relaxing spa day at gloria palace was soooo nice. We did book a helicopter ride but it was cancelled beacuse of the rain. We didnt sample the night life but I heard the yumbo & kasbah centre were good. We went to the casino nearly every night because we kept winning!!!"

Holiday details

  • Travel date: Thu 29th of December 2005

We didn't want to leave

5
Brilliant
by

"14 of us have just got back yesterday from the Riu Waikiki. The ages were mixed a 4 year old, teenagers twentys, thirtys, fourtys, and fiftys and we all loved it. The food was fantastic. It was varied usually fish, pork and chicken or beef, always pasta, salads and a good choice of vegetables. There was always three different icecreams and lots of different little cakes, fresh fruit mangos, bananas, apples melons etc. Breakfast again was very varied, I have never seen so many types of bread. Cereals, cold meats, yogurt and fruit and english breakfasts. The all inclusive drinks were great. You could help yourself to beer, water, wine, hot and soft drinks. There was even cream on the bar to top your cappachino. The bar served coctails and other alcoholic drinks and there was rarely a queue.
The bar also served snacks - continental breakfst then hotdogs, burgers and pizzas then cakes in the afternoon. The rooms were spotless as was everywhere. The manager rang twice during our weeks stay to check if everything was ok. The mini club was great as was the childrens activity person she obviously loved the children. The evening entertainment was the only let down really it was very euroesque and poor standard. There was internet access two euro for half an hour. There was a little shop and a hairdressers. The sunloungers with cushions were plentiful even for 14 together. Staff were extremely friendly and helpful. We have been to all inclusive lots of times and this was one of the best."

Holiday details

  • Travel date: Sat 3rd of December 2005

Excellent place to stay

4
Good
by

"Stayed at this hotel 10 - 17 October 2005. Although disappointed there were not many English people staying there at that time of year, there was nothing we could really fault. Food was excellent and plenty of choice at all meals, staff most friendly and helpful, nothing was too much trouble and would do anything that was asked. Maid service every day in the room, which was absolutely spotless. Noisy but not too busy road at the back of the hotel but with double glazing and a ceiling fan this was not a problem. Will definitely visit again."

Holiday details

  • Travel date: Mon 17th of October 2005

Friendly & helpful staff/ great hotel/ but very lousy food

3
Average
by

"We booked a 2 wk stay at this resort, all incl. very disappointing, food although had a varied and extensive range was of extremely poor and questionable standard,quite often appeared stale and and left unattended for some time, though the staff were friendly and extremely helpful at all times, poolside was unfortunately of poor hygiene, cigarette ends, discarded food and broken glass became an almost familar sight on a daily basis but was always attended to when mentioned to staff members a.s.a.p..

Hotel rooms were spotlessly clean and well provided, though there were some faults i would stay at this resort again, it is very well located to shops and bars !"

Holiday details

  • Travel date: Tue 20th of September 2005

Looked at these reviews - wasn't disappointed!

4
Good
by

"Stayed as a couple for 10 nights in Oct 04. Read reviews on this site and took the plunge - good move! I've had four all inc. holidays now and this is as good as any. Food was excellent, and there was always a choice buffet style from cooked meals to salads. Cleanliness at this hotel was second to none and the rooms were at the top end of three star, although a puny fan was no match for the sad omission of an air conditioning unit. The restuarant was ran military style, with two sittings in the evening of which you had to book at the start of the week with the restaurant manager which caught us out and we were told off! Entertainment was very Euro-esque, meaning catering for all tastes (except ours!) but a 10 minute walk and you could catch all the Brit night life without it being too Blackpoolish, and at this time of year it was yob free. The hotel was infested with Germans, who were as pleasant with us as they were with each other (I know a little German but I'm not sure this helped). However, a sun lounger could nearly always be claimed without fuss which was an unexpected bonus, and well worth it as the pool area was lovely and quite large. The beach is a pleasant and realistic 10-15 mins walk, but the special beach buses run every 30 mins in the day and are free - well worth it. The beach front was very clean, had a nice atmosphere with friendly bars and restaurants with some decent shops like a mini mall (for shops though visit the Jumbo or Yumbo centre 10 mins away for a treat). The beach front was especially pleasant at night with the view across the bay. Hardly saw an insect, except for Bert the cockroach which had climbed into our suitcase much to my girlfriend's displeasure. Would recommend definitely, but more for couples than kids, although it's not totally boring for them. Last but not least, as expected in the Canaries the weather even in October was fab, and when it went cloudy it was reaching 30 degrees (celsius!), even at night. One english barman said it had not rained properly in a year. Go on, you know it makes sense!"

Holiday details

  • Travel date: Sat 3rd of September 2005

fantastic hotel and location

5
Brilliant
by

"We have just returned from 2 weeks atthis hotel and could not fault it. My husband and I took our 6 year old son and had a great time. The food is excellent with a huge choice for everyone - even kids. The snack bar( included) also serves a late breakfast - useful! and toasties, burgers, hotdogs pizza salad etc as well as lunch being in the main restaurant. Staff are SUPERB and rooms spotless. we stayed in block A on 5th floor which was near the bar but could hear little noise at all. maid service daily and a free bus to beach which is great for the waves. pool great and good for little ones. loads of sunbeds and mattresses. We are considering going back again in May it was that good."

Holiday details

  • Travel date: Tue 23rd of August 2005

Excellent holiday

5
Brilliant
by

"My mom and I went to stay at the Rui Wakiki we went there some years ago while it was still half board but when we booked for this year we found it was all-inclusive. We had an superb time and enjoyed every minute. The entertainment was excellent as were the entertainment staff. They were very good and friendly, there was a swedish man and a belgian man who were both very good at speaking English. The entertainment program was very good at night time and the daytime progamme including bingo, exercises, water aerobics and fashion shows."

Holiday details

  • Travel date: Thu 18th of August 2005

superb hotel

4
Good
by

"Just returned from a fantastic week at the riu waikiki in Gran Canaria,with my wife 2 children aged 5&6 years and the inlaws.
First impressions are that the staff were very friendly and the place was clean, this didnt change throughout the hotel.
Food was excellent a wide variety of choice, if you miss a meal there is a food service at the pool bar.
The hotel staff really make you feel welcome as long as you can say "hola" to the chambermaid they give you a big smile and the rooms are spotless!!
Only problem with children is not to have a room near the bar as it is noisy, but it does stop at midnight and a security guard patrols.
Multi cultral guests but the Germans outnumber everyone, but they are no problem.
I will definatley come back again, so if your looking for a fantastic hotel, look no further."

Holiday details

  • Travel date: Tue 9th of August 2005

Lovely atmosphere.

5
Brilliant
by

"I have travelled extensively and stayed in loads of hotels all over the world. I have been back the Riu Waikiki four times mostly Christmas, and some of the negative comments I just cannot believe. How anyone can criticise the food is beyond me when surely with all the choice there is something to please everyone.
The comment about the Germans is appalling, yes of course there are lots of other nationalities but guess what, this is Europe!! The hotel caters for all nationalities and does not make preferences for anyone. The animation team speak in several languages including English, German, Spanish, Dutch, and French. I would not hesitate to recommend this to anyone, if you don’t like Europeans then I would suggest Blackpool
"

Holiday details

  • Travel date: Thu 17th of May 2012

Rating breakdown

  • 1 Beach
  • 5 Room
  • 4 Pool
  • 5 Service
  • 5 Value

recomend this hotel fantastic

5
Brilliant
by

"we arrived 3 hours late after a delay from newcastle a very warm and friendly welcome awaited us when we arrived a speedy check in and then we were told we could leave our cases and go for lunch we had our 7 year old grandson with us so this was a bonus.[lunch was great a choice of salads pizza toasted sandwiches burgers chips ice creams coffee tea soft drinks water soda water ice and alcaholic drinksall self service[ cocktails] are served by the bar staff who are very polite cheerful and great with the kids the rooms are immacuatley clean and very spacious they are cleaned every day by very pleasant cheerful staff the balconies are spacious too. we stayed for a week and our beds were changed three times this was great.the pool is great too.the food is of good quality not much change from day to day [its not drenched in oil if you want all that stuff its their for you to use]their is plenty to choose from even the kids seemed to enjoy especially the deserts. our grandson loved playing football tennis snooker pool basket ball ect with the annimation team who also put the shows ontheir great with the kids they dont do a bad show either they all work very hard at this hotel nothing is a bother to them and i commend them all for their hard work. i wish i was still there i would strongly recomend this hotel .the areas around and about are very nice and well looked after the local supermarkets are a bit pricey the beach is nice too its up to every individual on how they wish too explore outside the hotel but their is plenty to choose from.thankyou wakiki for a very pleasant holiday well done.IF YOU ARE DISABLED OR NEED HELP GETTING AROUNDtry sol mobility hire my husband hired a mobility scooter from them and it was a godsend we gotthe number from our airline tickets.they also deliver this to your hotel and collect it on your day of departure. "

Holiday details

  • Travel date: Fri 26th of August 2011

Rating breakdown

  • 4 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 4 Dining
  • 5 Amenities
  • 4 Food
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Top traveller tips for Hotel Servatur Waikiki

  • tigerlyd by tigerlyd

    "You must eat at Steak El Rancho, gorgeous fillet. Visit Peurto de mogan and go on a submarine. "

  • cheekychap by cheekychap

    "Lively for youngsters "

  • tony by tony

    "just relax enjoy yourself "

  • Unhappy Bunny by Unhappy Bunny

    "Not a 3 star + but satisfactory 3 + "

  • billyboy by billyboy

    "Get rid of the timesharetouts and the naked men on the nudist beach or at least but up a screen "

  • the johnson clan by the johnson clan

    "just enjoy this hotel its lovelyand the surrounding areas dont listen to bad reviews "

Hotel Servatur Waikiki is also called

  • Riu Waikiki Hotel
  • Riu Waikiki Playa Del Ingles
  • Riu Waikiki

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