98 Traveller reviews from Holiday Watchdog
Like being in prison
"I am currently at this appalling hotel. The reception staff are unbelievably rude on arrival and keep you waiting for ages when all you want to do is get to your room. Rooms very dated. The one we are in at the front of the hotel is noisy with what sounds like barrels being unloaded day and night. Some staff are friendly. Thank goodness we aren't all inclusive! Glad to escape during the day. Please Jet2 stop using this abysmal place."
- Travel date: Sat 1st of December 2018
Beverly Park Hotel
"I was pleasantly surprised by the quality and cleanliness of this 3*hotel. The room was spacious, clean with ample furniture and we had a sea view from our balcony. We were all inclusive and the food was very good with fresh food cooked on a grill at every meal. There was always a huge variety of salad, vegetables and fruit.
The pool areas were well equipped and there was always room for everyone even though residents 'reserved' their sunbeds with towels. The hotel had all amenities you would expect although the bar area lacked atmosphere and was quite bland. The entertainment was poor but it wasn't high season so it was much as we expected."
- Travel date: Sun 21st of February 2016
Diningroom atmosphere /food : horrendous !
"I had to pay extra for having a room with view. Much noise from the fans of the ventilation system. The atmosphere in the diningroom and the food there reminded me of communist hotels behind the "iron-curtain" - queues everywhere...! Wine expensive and not good. Very often impossible to find a vacant table.
On arrival one was informed that it was forbidden to bring food/drink from outside into the hotel, and one would be charged if doing so!
OK location near the promenade, nice view when paying extra, internet access in room when paying extra. Rooms very clean - but old."
- Travel date: Fri 15th of February 2013
Nice Hotel, Shame about the bar staff
"It does not take much to ruin a holiday. You can have a lovely hotel, great weather, nice food and then the service can completely let a place down. Sadly this hotel is trying so hard but the bar staff team really need to be sacked. I canÂ´t put it any simpler. Having read several reviews on Trip advisor after booking I arrived with somewhat intrepidation.
Food is excellent, it is a bit far out of the centre of town and I would advise getting a taxi to avoid local hawkers along the promenade.
The hotel seems to be stuck in the 1980s with itÂ´s systems of management. I would not stay here again simply because of the bad service of the bar staff. Tried ordering a rum and coke on an empty bar to the bar staff and he instructed me to walk to the till (evening of 8th November 12). Absolutely disgusting service. Fortunately I know a little Spanish and the lovely Spanish couple beside me helped shut this jobsworthy bully up.
Sort it out Beverly Park you have had enough negative comments about your staff!"
- Travel date: Thu 8th of November 2012
Think Twice, then Think again
"Hotel a little dated but clean. No hairdryer, no tea/coffee making facilities, no beach towels or ability to hire, not much information given on arrival and no help from reception. Very large majority of rooms overlook a duel carriageway so not much fun sitting on the balcony. Waiters in bar area rude and unhelpful, although bar staff OK. Dining room staff fairly 'quiet' not actually rude but not far off. Large variety of food and of good quality. Not actually enough outside space for amount of guests especially in the evening. Would I recommend this hotel:- No."
- Travel date: Mon 1st of October 2012
some good points,some bad points
"When we arrived at the Hotel we were just given a piece of parer with a number on, an a door card. i asked if this was the number of the room and he just grunted yes. we wernt helped with our cases or given any info of which floor we were on. When we finally found our accomidation it was small but spotlesly clean. First thin i noticed was no hairdryer, so i had to go and buy one. The food in the Hotel was exellent, and always a very good choice no matter how fusy you were. the Bar area in the evenig where yhe entertainment was.was more like a school canteen and the all incusive drinks were undrinkable. The waiters could sometimes be very rude, then there were others just as nice. even thow there was a large outside area,when it got busy all the sunbeds were on top of each other,and to close together. Even thow the food was good and the hotel spotless i would'nt go back again.Everyone was conplaining obout the evening entertainment. midweek i was bord and ready to go home. "
- Travel date: Wed 7th of March 2012
Great food, nice hotel, quieter resort than thought
"Hotel reception, bar & restaurant staff were very friendly & spoke very good English.
Lovely grounds and pools (3 adult pools, 1 kids, 2 jacuzzi's), activities in the day such as free bingo and archery.
Tennis court available, however 11 Euro an hour to play (non refundable). Mini golf (2 Euro), however not worth the money. Very small area, full of leaves and bits off the trees.
Restaurant - lots of choice, when coming towards the end of service they still continued to bring out fresh cooked food. Pasta, meat, salads, fish, grill chef continuously provided throughout the lunch and evening meal times.
Outside grill area for cheese/ham sandwiches, burgers, hotdogs, sandwiches, salads at request for All Inc.
Quite steep walk into the main resort however all flat afterwards.
Resort was quieter than we expected for mid June, however my partner and I still enjoyed ourselves.
Only downside for hotel is the entertainment. Aimed at the 'older generation', however a parrot show was there one night.
I would recommend the hotel however if you're there for hardcore partying and want to be in the midst of it all you will have to walk or go July/Aug"
- Travel date: Fri 17th of June 2011
You get what you pay for.
"My boyfriend and i have just returned from a week all inclusive at the Beverley Park Hotel,we are ages 28 & 33.The hotel itself is very clean with daily maid service who were friendly enough and did not get in your way.Would reccommend asking about the air con as ours didnt work!
The hotel was very clean throughout including the restaurant,grounds and pools.
The hotel does mainly cater for spanish guests but the staff are pleasant enough and speak/understand your needs.The majority of the guests are spanish and can be rude at times but you learn to live with it and it can even be quite amusing at times!
The restaurant and outside bar serve a fair range of food which is what you would expect in a hotel like this abroad,nothing fancy but you can always find something you like.Plenty of selection for drinks but all inclusive drinks stop at 11pm.
The entertainment was poor at the hotel but the entertainment staff were nice(Carlos especially),wouldnt reccommend the entertainment for children as while we were there the poor kids had to sing along to the birdie song and Black Lace- Superman song EVERY night!There also wasnt much for people our age to do after tea so i would suggest going out after a few all inclusive drinks to start you off!
The pools and grounds were really clean and pretty and the location is great for beaches as only over the road.You can walk along about 3 separate beaches and walk easily to the sand dunes.There are also some local shops and restaurants nearby but for a better night out at bars/clubs etc taxis are cheap enought to get to them and they are not far away,although be warned you do get harrassed by street touters to go to this bar and the other!The Thomas Cook rep Sam was great as were all the others who met and dropped us off and the boat trip to see dolphins/port Mogan is nice.They were all very efficient in organising our coaches to and from airports etc and all information we needed to know was available.
We also got a packed lunch from the hotel for our boat trip which was quite good!
All in all a nice hotel but maily catered for spanish people and over 40,you get what you pay for but if you want a bit more evening entertainment then id go somewhere a bit more lively!
Also as usual whilst abroad shopping is great for souvaneirs ie Yumbo centre but not much else to spend your money on.
Sorry for long review but felt a fairer review was needed as its not as bad as other reviews make out!"
- Travel date: Tue 28th of September 2010
"Have just got back home from a weeks
holiday at this hotel, will never stay in this hotel again..
on arrival we were left standing in the reception area while the staff stood there fully aware of out presence chattin!!! the room was always kept clean and the maids were brilliant thats the only plus side...
the room i stayed in the air con didn't work and with temps reaching nearly 40 it was wanted, it took them 2 days 2 fix this issue.. the food.... omg the food...
the same thing every day!!! and its not hot so ur left wondering if it was really just yesterdays left overs!!
oh and there is no labelling of the food so u have no clue of what it is ur eatin, so if u have allergies this hotel is not 4 u...
the pool area itself looks ok untill u see tiles missin in the pool and u cut urself on the jagged edges of the tiles... this hotel really isn't designed with the English people in mind at all, u are left feel more feelin as an inconvenience then wanted..
the 2 rating given is 4 the maids cleaning the room...
the only thing worth rating..."
- Travel date: Thu 23rd of September 2010
Beverly Park Gran Canaria - Fab Holiday ;-)
"Just returned from a fantastic week at the Hotel Beverly Park. There were 5 of us, including my two children aged 12 and 5 and we all had a great time. Read mixed reviews before left and was worried, so felt need to write own review. great price for all inclusive, reception staff were lovely and helpful, not too much english but they new exactly what they were doing and got job done, plus my spanish is no better! Food good, lots of choice for everyone in dinner hall, found waiters/waitreses were busy but helpful.Pool bar great, all inclusive get unlimited drinks, kids help thereselves to tubs of ice cream and you can order chips, burgers, toasties, sandwiches and salads from pool bar all day long. Rooms and all hotel areas all spotlessly clean, had cleaner in every day. 3 big Pools (with lifeguard), 1 little kids pool too and a jacuzzi. Lots of space around pools and lots of sunbeds. Entertainment staff during day were brill, husband did archery, shooting, water polo, football, darts. kids mini club does loads too. Evening entertainment bit sad, Parrot show, fashion show, cheesy singer but ok.Games room for kids, pool, table football, air hockey etc. Beach literally across road. Walk 5 mins along promenade to lovely sandy beaches and shops and restaurants. If you get it at a good price then I would defo reccomend this hotel."
- Travel date: Fri 13th of August 2010
"Booked a week with thomas cook
lied to by them
no one at the hotel spoke english
the food was rubbish
i had a man enter my room when challenged he left i rang the reception they put the phone down
i went to speak to the hotel manager who did not want to know
thomas cook rep a waste of time
they didndt even have a thomas cook book in the hotel
all the rep was interested in was selling trips
this is possibly the worst hotel i ever stayed in not 3 star mor 2 star for Â£100 more could have had a fours star
thomas cook you should be ashamed to have your name associated with this dump "
- Travel date: Sat 10th of July 2010
Bad Hotel !!!!!!!!!!!
"Just arrived back today after 2 weeks with my husband and 1 yr old baby, oh am i glad to be home.
Where to start?
Well when first booking the holiday i had not read any reviews on the hotel, so after i booked was quite dissapointed to see the awful reviews. I called thomas cook to discuss my concerns and they told me that i couldnt change hotel and that it was to late.
Anyway i thought right i will go with a clear mind and see for myself. On arrival hotel looks quite impressive, when booking holiday i asked for a first floor room as i was travelling with a baby, we ended up on the 4th floor but that wasnt the end of the world, just a nightmare waiting for lifts when you have rude spainish people pushing you out of the way. Room was clean, although i was dissapointed with size as when we had the travel cot up not much room to move. Lovely view onto the sea front.
Restaurant --------- NIGHTMARE!!!!!!
When arriving to the restaurant you are not allocated a table, you have to find your own. No tables have cutlery so you have to go yourself, there is no waiter service for drinks, you have to que at bar so sometimes could be waiting upto 20minutes just for drinks. Food was very basic, being a vegertarian they did not cater much so i lived on chips and pasta for 2 weeks. There was nothing there for the baby so i had to go to supermarket and buy him weetabix. Getting your food is so chaotic, the spanish are so rude, they will not que and just barge straight infront, total nightmare.
After the first week i was so fed up i asked the rep if we could change hotels, she said yes thats fine, she had been getting so many complaint off the english people everyday. she told me there would just be an administration charge, well when she finally got back to me thomas cook wanted 300 euros which i was not prepared to pay after already paying over Â£1000 for thr holiday.
On the good side we did meet some nice english people there, but we would definately not go back to hotel.
oh yes no lilos or balls are allowed to be taken in the pool even though they sell them in hotel supermarket so be aware of that.
My personal advice would be if you have the option of changing hotel beforehand i would.
Yumbo centre is definately worth a visit, Rickys cabaret bar is great!!!!"
- Travel date: Tue 6th of July 2010