Apartamentos Cordial Mogan Valle
13 Traveller reviews from Holiday Watchdog
A fantastic Hotel - Quality!!
"We have just returned from the Cordial Mogan Valle Hotel on 02/08/10 after a 9 day holiday .....What can i say! The appartment was fanstastic...more than we could have hoped for. We had a two bed appartment but we're not expecting two bathrooms so we had plenty of privacy & which gave the kids there own independence & no waiting round for the bathroom in the evenings when we were all getting ready!! Maid service was 5 times a week & they changed the towels every day the cleaned ...the place was always spotless & they never came too early....truly lovely helpful cleaning staff. Pools are small lovely but people do hog the sunbeds with towels then disappear for hours which is annoying but it happens on all holidays doesn't it. Childrens play area is poor ....basically a slide so this is not fantastci of you are expecting a selection of things to play on Highly recommend taking the water taxi to other resort, the ride alone is worth it ....its about 30 mins to Puerto Rico for 6 euros one way or 10 euros return. There are plenty of restuarants & bars around the beach & the Harbour so you'll have plenty to choose from ....but remember to take plenty of money ...everything is expensive .....average meal out is 25pounds per head ....it's much cheaper to eat out in England....& i never thought i'd say that! We were late leaving on the last day & the Manager on reception, Adaj Rodriguez ( sorry if i spelt it wrong) was brilliant & so helpful & he sorted out all our transport to the airport & didn't even charge us for leaving the room late - lovely man :-) I would highly recommend this hotel to anyone wishing to see a lovely part of gran canaria where you can guarantee you will not be pulled into any bars or shops by people touting for your business & you'll see no Time share hustlers either ,unlike in the neighbouring resorts like Puerto Rico where we went for the day only to accosted by at least 6 different touts with the first 10 mins there!! Puerto De Mogan & the Cordial Mogan Valle are absolutely fantastic & i would definetely go back again."
- Travel date: 7th August 2010
Liked it Eventually
"Encouraged by some good reviews on Tripadvisor, we booked an apartment at the Cordial MogÃ¡n Valle with some confidence. First impressions, however, were less than good. On arrival, directions to our apartment were poor and, with its strange layout, numbering system and many lifts, this place REALLY needs good directions. Also, useful information about the complex, e.g. bar and restaurant opening times, emergency procedures etc. was not provided at check-in. We did, however, receive some instructions for operating the electric kettle. It took about half an hour to find our apartment, using many lifts, several of which took us further away and lugging two suitcases. This was in broad daylight. In darkness it would have been a nightmare, but perhaps with less risk of dehydration. The apartment, though, when we found it, was excellent. There was a huge balcony with table, chairs and sun loungers. The living area, kitchen, bathroom and bedroom were also very pleasant. The apartment was cleaned five days a week and the cleaning staff did a very good job. We may have been unlucky with the reception staff we encountered, but as well as the poor service on arrival, later in the week we walked through reception and walked up a flight of wooden stairs, intending to go to the outside bar/restaurant. Half way up, we were shouted at âItâs closed!â. The restaurant was not closed, but apparently this means of getting to it was. However, there were no signs indicating this and our impression of the reception staff, for the way they communicated this, as though we should have known, was not improved. We cannot comment on the meals at MogÃ¡n Valle, as we dined out every evening. We would particularly recommend âLa Cicalaâ, an excellent Italian restaurant on the beachfront at Puerto de MogÃ¡n. There are also a couple of decent restaurants near the marina and the best views, particularly of harbour activity, sunsets and the distant peak of Teide on Tenerife, whilst having a couple of drinks are to be seen from the upstairs terrace of the âEl Faroâ bar/restaurant. Puerto de MogÃ¡n is a beautiful resort and its combination of attractions suited us perfectly. There is no real nightlife, but when the restaurants close, late drinks can be had at âLa Bohemiaâ bar and one to the right of it, whose name I forget. Both bars are pleasant and attract the locals too. All in all, a very pleasant holiday and, now knowing our way around the Cordial MogÃ¡n Valle, and despite perhaps an unlucky experience with certain reception staff, we would definitely stay there again."
- Travel date: 10th October 2008
1st Class Apartment/Hotel in a quality resort
"We stayed at the Cordial Valle Apartments recently and were extremely pleased with the accommodation. We always opt, where possible, for quality accommodation and that is exactly what we got. The rooms were exceptionally well furnished, designed to be modern and contemporary. The balcony was huge and again well furnished with a patio table and 4 chairs, 2 sun loungers and an outside corner shower. This apartment hotel is an absolute little gem. Anyone staying will not be disappointed. Take a look at the photos, they speak for themselves. The resort centre and harbour is a delightful little place, we found that it was best to avoid the harbour during the day as it becomes busy with day trippers from other resorts in Gran Canaria. Night time is a different story, it retains a charm and quietness that is so often difficult to find in tourist areas these days. Sitting by the harbour at one of the local restaurants was a great experience. One of our great finds was a little back street Italian restaurant, "La Cucina", run by a very welcoming Italian couple, not much to look at but the food is excellent and very reasonably priced. Best pizzas we've tasted for years."
- Travel date: 28th September 2008
Unlike the previous reviewer my husband ...
"Unlike the previous reviewer my husband and I found the apartments to be clean and spacious. Huge balconys! Maid service 5 times a week and clean towels every 3rd day. Staff very friendly. Quiet and a bit upmarket, very relaxing and beautiful views up towards the valley. The apartments though are not a few steps from the beach as described, more like 500 metres but a very enjoyable stroll down to the port. Restaurants in Mogan a bit pricey and all menus similar but beautiful views everywhere. Take a trip on the 'Aphrodite' through you rep, well worth it."
- Travel date: 24th September 2008
"Just returned from a week at the cordial valle mogan apartments, had a great time, the apartments themselves were really nice, kitchen facilities were good, beware, knives are sharp, there is a good supermarket across the road or a spar further down to get all you need (if you need little bottles of olive oil etc go to the spar further down the road) balconies are a good size with 2 sun beds, table, 4 chairs and an outside shower to cool off (much appreciated)! found all the staff very friendly especially the ones dealing with the children. Due to it not being finished, it wasn't very full, and what a relief to go to the pool at 10.30 and being the first ones down and....wait for it....NO sunbeds reserved! that made a welcome change. Tele wise, only news channels in english..suprise, most in german, but didn't bother us, nice stroll to the beach and not far from some lovely restaurants. towels and bedding was changed at least 4 times a week, which again was a pleasant suprise for self catering, the restaurant wasn't open so can't comment, but the snack bar for lunch was and they do lovely food, there isn't air conditioning but we managed fine in beginning of sep without it (as long as you leave curtains closed)! you can hire it though. We did find that there were quite a few ants on balcony and in apartment (in bathroom and kitchen) but they are so small it really isn't that much of a problem, the cleaners aren't in on wednesdays so you have to be careful of cockroaches in corridors on that day! but that shows what a good job the cleaners do the rest of the time, a few don't hurt! all in all a great holiday and would definately go back"
- Travel date: 22nd September 2008
Beautiful Mogan - Canaries Venice!
"Just got back from Cordial Mogan Valle Apartments. I must say it is not the kind of holiday we usually go for however, we were pleasantly surprised. The apartments are brand new 1 or 2 bedrooms. We arrived at about 4.00am and were given a map of how to get to our apartment! For those who have read the apartments description in the brochure, where it says there are 22 lifts, it's not a typo there are that many lifts! We were on the 9th floor a long walk with 3 different lifts and a walk up the last flight. We definitely needed the map! BUT it was worth it we were not overlooked and there was nobody either side of us for most of the 2 weeks we were there. It was like a Penthouse! The apartment is slightly bigger than the usual 1 bedroom. It has a sofa bed in the living room which pulls out into 2 single beds (very comfortable) and two large single beds in the bedroom. The ceiling fans are metal and large but if you are there mid summer and can't take the stifling heat you can hire an air conditioner (90 euros 2 weeks). There are the usual things in the kitchen, however bring your own tin opener the one they have is difficult to use and beware of the fridge ours didnât close very well and we ended up with water which had come from the ice box all over the food in the fridge. Also the knives are extremely sharp for those with small kids to think of. Because the restaurant wasnât ready and we had paid for breakfasts we were upgraded to the sister hotel next door the Cordial Mogan Playa and were given free access whenever we wanted to Salinas (spa centre). Both of these offers were well worth it. The hotel next door was very posh and the breaksfasts were good and varied. The spa had a Jacuzzi, sauna, Turkish sauna, helarium (ice sauna), and 2 different kinds of showers (very relaxing & well worth a visit or 2). There were 2 pools with a 3rd to open fairly soon and there is a pool bar and a snack bar with chill out area along with poolside vending machines for ice creams, cold drinks and water. Overall the staff at the Cordial Mogan Apartments were very polite and attentive. The only drawbacks I would say are there is no air conditioning, the safe, which is high tech didnât work properly (we got a refund with no questions asked) and the door keys donât always work (a big problem on our first night â we nearly had to go back down 9 flights to the reception!!!) but donât worry theyâve got plenty of spares. Finally, although the room service staff were very polite âholaâ be aware that you must ask for towels, bedding etc to be changed if you need it. I would recommend these apartments to all types of holidaymakers even ones with disabilities as they have disabled facilities everywhere and the resort is not hilly like Puerto Rico it is mostly pedestrianised and flat with direct access to the seafront with its beach and beachfront shops. Puerto Mogan is also very beautiful âCanaries Veniceâ. A tip for holiday activities. If you're brave enough to drive in Gran Canaria, drive to the Presa de Las Ninas up in the hills. It has a BBQ area and a large blue green lake."
- Travel date: 9th September 2008
"Itâs a long time since Iâve stayed in an apartment complex and this is certainly the best one. Transfer from airport was great â a small minibus which went straight to the complex with no other drop offs taking around 40 mins. We were obviously the first occupants in our particular apartment as some of the kitchen facilities still had the seal/wrapper on them. Lovely big rooms with high ceilings and a huge balcony area which had the sun from 10 am until 8 pm with two sun loungers, shower, table and four chairs. We asked for an upper floor prior to arrival and this is what we got. Ground floor apartments open on to the pool area which is good for pool access but means you canât leave your patio doors open during the day/night, and donât have the privacy of a balcony. The rooms were hot, despite leaving the fan on 24/7, but bearable. TV has two English channels â you are charged a deposit on the remote, but donât bother with it â you wonât want to sit in watching TV while you are there. Kitchen had kettle, toaster, microwave, oven, hotplate, filter coffee maker, but only one plug socket. A small pack of washing up liquid and dishcloths was provided. Bathroom was big, and clean with a great shower and massive sink/mirror area. Pool area (we used the one without the snack bar) was nice and quiet, but some visitors still insisted on putting towels out early in the morning, despite notices around the place asking guests not to do this. Spa was good, though had a few teething troubles due to its newness (ie Jacuzzi was out of action) so they gave us a free session in the floatation cave to compensate. Staff were pleasant and helpful enough. Though when trying to borrow an iron (a service one of the brochures in room said was available) we were told we would have to hire one for the week! So we didnât bother. The adjacent hotel is lovely, with a stunning reception and numerous pool areas and is well worth a visit. Well stocked supermarket opposite, but the shopping centre opposite does not have many shops. Puerto Mogan is lovely with a number of restaurants and bars, and very far removed from a typical tourist area. Some of the restaurants were closed for the summer â we were told they cater more for winter visitors. It was sometimes a little too quiet for us though, so we hopped on the very cheap bus to Puerto Rico a couple of nights, a taxi back was around 15 euros. I would love to go back. My only concerns would be whether the peaceful nature of the complex would be the same when operating at full capacity (I think at least a third of the apartments were not yet in use) and whether the pristine nature of the apartments would be maintained after 12 months of other travellers staying in them."
- Travel date: 11th August 2008
Simply The Best!
"We stayed at these newly opened apartments from 14th-28th July and loved them. Considering they have just opened and not all the apartments are ready yet, we were not once disturbed by any work going on. We were the only apartment open along our corridor. We arrived late at night and were helped to our apartment. It took 3 lifts and 2 flights of stairs but later in the week the 4th lift opened. We had a 2-bedroom apartment (until they are fully open, if you are worried about not getting a 2-bed apartment and have young children ring them up before you go. They are giving priorty for these apartments to those with young children). It was fantastic - very spacious. The main bedroom has a HUGE bed (super king size) and en-suite bathroom with corner bath, shower over bath, hairdryer and 2 sinks. The second bedroom has 2 single beds pushed together. There is another bathroom with bath, shower over, hairdyer and sink. The lounge area had TV (only 2 English channels available - CNN and BBC World News), sofa bed, 2 chairs and phone. The kitchen area was well equipped - fridge, 2 ceramic hobs, microwave, toaster, kettle and coffee machine. Only fault was there was only 1 socket so you can't make your tea and toast at the same time. We managed to cook in several times. Our balcony was long and thin but we noticed that the balconies varied a lot in size. There were 2 sun loungers, a table and 4 chairs and a shower. We didn't find the apartments too hot as has been mentioned in other reviews. We kept the doors open and fans on 24-7. From the position of our apartment we felt very safe and figured only spiderman could get in so took the risk of leaving the doors open while were we out to stop it getting so hot. I wouldn't recommend this for all apartments. The apartments by the pool open straight out onto the pool area and are not private at all. You'd have to shut your doors at night. We saw several cockroaches in our apartment - very quickly evicted by hero of a husband! It's part and parcel of going to a hot country. Our apartment was cleaned 5 times a week. Beds are changed twice a week and towels 3 times a week. They do request towels are not left on the floor apart from on towel changing days. We had a problem with the safe but that was sorted out straight away - can't complain considering we were the first in the apartment and we arrived at about 11pm. The next day we couldn't open the lounge patio door and again someone came very quickly to sort it out. Outside areas are kept very clean. We were amazed at how beautiful the plants were considering the place at just opened. There are currently 2 out of 3 pools open. We only used the one by the bar as it has a childrens' pool. It was great for kids. There is a playground but it only has a slide and that gets RED hot in the sun. The supermarket across the road is very well equipped and is open 9am-9pm. There is also a Spar further towards the port which has a bigger meat selection and lovely freshly baked bread throughout the day. It's about a 15 minute walk to the beach/harbour along a paved walkway. The beach was quiet during the week but it gets very busy at weekends when the locals descend. The harbour area is beautiful and has a good selection of restaurants. We had a fantastic holiday and wouldn't hesitate to return to these apartments."
- Travel date: 5th August 2008
First in - hot hot hot!
"We stayed in a One bedroom Apartment â L level , just above the pool (the one with pool bar). The Apartments opened c. 1 week prior to our arrival. A great destination with lovely weather but Cordial Mogan Valle was not up to scratch- summary below; Plus points: Location; Puerto de Mogan. (Quiet place with a nice harbour 10 mins walk, away from the mass tourism destinations) Large Balcony with table, 4 chairs, 2 sun loungers and shower(!) Good SPA treatments (Had general SPA experience (free), Back massage and Massage with hot oils) Tennis Courts Pool with pool bar Reception interior â very nice â (air conditioned) Computers with Internet connection in Reception area (Although only worked c.50% of the time we wanted itâ¦Reception does refund for coins input if no connection.) Good and well planned Interior and equipment in apartments. Negative points: The main let down was that the temperature in the apartment was far too high. At all times was it a higher temperature in the apartment than outdoors on the balcony. The walls do not keep the heat out and the ceiling fans do very little to make it cooler. We contacted the reception about this on two occasions. First they said that the reason was due to us being the first to stay in the apartment and that the doors had been closed for a while and that it would be cooler when we use the fan. We kept the fan on for several hours which did not make any difference, the next day reception then said it is because of the heat outdoors and that you have to expect this as the apartment only have fans. When we asked if there were any apartment which was cooler, the manager said that we could change apartment although assured us that the other apartments were as hot and that they do not have any rooms with air condition. We are experienced travellers and have stayed at more basic and cheaper places than this in warmer countries and never has it been that unbearable hot indoors. In the end, all reception could suggest was to keep the fans on, open the patio doors, switch the lights off and close the curtains. So, we kept the fans on 24-7, slept with patio doors open at night (not very safeâ¦and luckily there were no mosquitoes around) and at all times except for when we were not in the apartment. Despite this, it was very hot and it disturbed our sleep. Also, due to the heat indoors we could not enjoy the otherwise nice apartment as much as we had hoped. We expected to have a relaxing holiday in a modern and new resort why it was very disappointing not being able to sleep through the nights. Apartment only cleaned 3 times in 7 days and towels only changed twice. (They even hung up dirty towels which we had put on the floor to indicate that we wanted them changed. As the floor was covered by red stone dust it miscoloured the towels directly when you dry your feet so not very nice to have to use them again..) We had one cockroach visiting our kitchen one night! (There seem to be a few around as there were some dead ones on the path outside the entrance door. Otherwise we only a few ants, no flies or mossies) The sun first reaches the balconies from 11 am. (Although a bit earlier at the pool area..) No control of Balcony lights from the apartment â automatically switched off around midnight Poor English communication amongst staff (Maybe they are more focused towards German speaking tourists..) Reception staff could not advise us if there was any place to eat close by when we arrived 9pm, hungry and tired from travelling. (Luckily we found Taj Tandori opposite the road) No restaurant open in resort for dinner. We had lunch in the resort snack bar twice, first time ok, second time the food was awful and orders were consistently mixed upâ¦the waiter was sorry but complained about it being so busyâ¦note, only guests on 3 tables . General We spent most of our time in the resort, sunbathing on our balcony. Perfect weather! (27-31 C) Everything needed for breakfast and lunch we found at Hiper Dino, the supermarket opposite the resort. (very convienient 2 min walk) We had dinners at various restaurants (outside the resort), all very good, c.55-70 EUR for two incl. drinks. Can especially recommend the Italian called Ristorante Clipper (it is the one up on the right hand side of square in the harbour), Fish restaurant; Cofradia Pescadores (opposite the harbour, nice views, the locals seem to hang out here too) and the two Irish (both good) at the harbour and Taj Tandoori (Indian, in the shopping centre opposite the resort). We also had a lovely dinner at Los Guayres â located in the neighbouring Cordial Playa Hotel; slightly pricey but worth it as delicious food and excellent service. Boat trip to from Puerto de Mogan to Puerto Ricoâ¦used both boat companies; Blue Bird and Salmon, both ok. (6 EUR one way) Concluding - Puerto de Mogan is a lovely place for a quiet and relaxing holiday with a good choice of restaurants. We would return for the destination, but unfortunately, Cordial Mogan Valle Apartments did not reach our expectations and based on our experiences, unless they invest in proper Air Condition in the apartments and improve the general poor service, we would not choose to stay there again. For all who has booked this resort and look forward to a good holiday, we just like to say we hope they will improve the service level and that the poor cleaning and food quality we experienced was due to new staff in this new resort. It is of course early days for this resort and for future customers and to get returning customers we hope they will be able to improve the temperature in the apartments and consider installing air condition in some apartments. Our rating for Cordial Mogan Valle: 2,5."
- Travel date: 2nd August 2008
"My family of 2 adults and 2 kids (05 & 13yrs) stayed in a 1 bedroom apartment for 2 weeks from the 05th july 2008. These are only open about 2 weeks prior to arrival. Probably one of the best standards of apartments we have ever stayed in. 9 floors high, so a series of steps or lifts to be negotiated at all times. Accom is very spacious with couch converting 2 single beds in the living room, quite a large bedroom, huge bathroom and fully fitted kitchen. Balcony very spacious with 2 sunbeds and table & 4 chairs.Towels and bedlinen changed Monday/Wed/Fri. 2 very nice pools with ample sunbeds. Washing machines and dryers avaialble at 4 euro per load. Nice restaurant on site with a bar but entertainment has begun yet.No proper kids club.Just 1 animator who plays volleyball twice a day.Spa is absolutely beautiful with treatments not too expensive.Hyperdino supermarket right across the road.Beach about 10mins walk as is also the port area for the restaurants.Eating out is limited in Porto Mogan unless you like Tapas.2 of our fav restaurants were Marina Bar (Irish) and Clipper (Italian). Bus to Puerto Rico was 5 euro oneway for the 4 of us.However Mogan is so beautiful and peaceful, you would not want to leave. The only problem I had with this holiday was the staff of Cordial Mogan Valle. They were so rude and unhelpful at all times . Final tip, you have to vacate apartments by midday on day of departure. You can request a late checkout for a fee of 25.00 euro ut this can only be confirmed on that morning.Overall an excellant accomodation that I would gladly stayin again."
- Travel date: 30th July 2008
Fantastic place, Fantastastic staff, Loved it
"I just got back from these apartments this morning and i had the most amazing holiday. The wait for the apartments to open was well worth it and all the stress and worry that went with it. The apartments are very clean, very well equipped and thought out and if you get one by the pool that is an extra bonus. The staff are tops... they couldn't help out any more than they did... they went out of their way for us and they were very friendly. You also have to check out the health suite too. I am already planning my next trip back there."
- Travel date: 23rd July 2008
A little beauty!
"We booked this apartment about a month or so before departure and managed to get an excellent half-board rate. We did our research online first and discovered that the apartments were only just opened, but from reading a few forums realised that this was not an issue, and that all was well. We had a very early morning flight, and one thing worth remembering is that Mogan is often the last of the airport drop-offs, so please remember this when considering your flight times, as you will be facing an airport transfer of over an hour. We arrived into the complex about 3am fairly tired and weary, to be greeted by a very friendly member of reception staff who dealt with us swiftly and efficiently. He did say that this was only his second night in the job, but this didnt show, and he even chased after us to announce that because we were on half-board rate that he had some food for us to take up to the room. It was a lovely salad and meat selection, and exactly what we needed after a long transfer. Top marks for this care alone! One thing worth knowing is that after midnight the llighting around the complex goes to a minimum amount, so finding your way around the complex can be an issue in the early hours on arrival, being so unfamiliar with the surroundings. The complex is vast, and the numbering system a little intricate, but after 10mins or so we found our room. This development is brand new, so the room was spotless and very well equipped. You have a kitchen area with microwave and grill, hob, fridge with freezer compartment and ample dishes and cutlery. The seating area has a fold out bed, and the bathroom has a bath and excellent water pressure in the shower. The balcony has modern loungers and seats with a table. You can also hire a parasol for the duration of your stay for a few Euros, but you can manage to stay in the shade with a careful placement of your lounger. One thing missing from the room was air conditioning, but this can be hired for around 40 Euros per week. For a modern development this is annoying, as most people find this a standard requirement. There are three pools in the development, all of ample size, and with the current under-occupancy of the apartments there are plenty of sun loungers to go around. This naturally doesnt stop the idiots that still think they can reserve their own sunlounger by the towel method... One bonus of our early visit was that the restaurant in the development was not ready yet, so we were sent for meals to the adjoining sister hotel the Mogan Playa, which has a far higher room rate. The food there was fabulous, with a wide and varied selection across the week. The half-board rate also allows you to swap dinner for lunch, which we chose to do one day in the Mogan Valle snack bar. The waitress informed us we could choose a starter, a main and a sweet for lunch which was a vast amount of food for us, so we ended up sharing a dish each. Again the quality of food was superb. The development is brand new, and because of this there are a few minor teething issues- 1. staff really dont know the place too well- we were almost sent to the wrong town (good job I know the area and ignored the advice) 2. minor ongoing works- some of the rooms arent finished yet (I heard one horror story of a couple encountering a cat in their room on arrival that had clearly marked out its territory), so there is the odd workman during the day, but not making a lot of noise. 3. the entertainment was poor- its clearly still being tested, but the entertainment in the Mogan Valle was dreadful. Go to the Mogan Playa for entertainment there, as its a bit better. The Four Tops tribute was the best act (although amusingly there are only three of them in the band...) The location of the development really is excellent, with a nice stroll to the harbour and a supermarket and shops located yards away. Take the ferry around to Peurto Rico (I recommend Mama Pinos for food in the Commercial Centre, but eat inside to avoid the Sunglasses salesmen) if you want a noisier scene. On the whole, a great bargain at the moment, even better if you're on half-board rate."
- Travel date: 20th July 2008
Top traveller tips for Apartamentos Cordial Mogan Valle
"Puerto de Mogan & the Cordial Mogan Valle Apts are beautiful, peaceful place - well worth a visit"
Apartamentos Cordial Mogan Valle is also called
- Cordial Mogan Valle Hotel
- cordial mogan valle puerto de