30 Traveller reviews from Holiday Watchdog
Tabaiba Princess Maspalomas. Not as described by Thompsons
"All I can say is how disappointed I was at this Hotel. Rooms need updating, although they are clean. Pool tiles need replacing as have broke away at the bottom of the pool, makes it look and feel dirty. Some staff very rude. Pool food bar is awful, don't have nets on to stop the birds flying on to food and with the added bonus of fly's. Restaurant food is very nice. Chairs outside of bar are not cleaned under cushions and ants crawl out of them. If you want a nice drink, you have to pay for it as all alcoholic beverages are theirs. I've stayed in better 3T hotels. This is not a 4.5/5T hotel and I feel I was robbed and lied to by Thompsons. Never would I come here again. "
- Travel date: 1st August 2016
Worste stay ever!
"Not a 4 or 5 star Hotel "Very disappointing stay" This was our first time to Gran Canaria would I go again NO! Hotel: This is two Hotels in one! Two very large Hotels sharing all the amenities Nightmare from day one, No room for us to stay in three of us in a two bed room for the first night moved 3 time in 2 days as all only had two beds, This happened a lot when hearing other at Reception! Everything is chargeable WI-Fi - â¬19 per device per 7 days Fridge â¬13.50 per & days - Safe - â¬13.50 per 7 night. you get nothing until you pay up front! Cash! Pool Area: If you would like to get any chance of a pool bed you need to get up at 6an go down and put a towel on the bed you will see that most are taking even then! So many people not enough pool beds or staff, No shade, No umbrellas broken Glass by the pool not cleared up from the day before! Pool side eateries: Not nice dirty! Ate there once that was enough for me! Pool towel: Only one throughout the whole stay 7 nights in our case Room: No WATER! No spare Pillows or Iron in the room everything very basic striped of everything that is normal for a 4 / 5 star hotel cleaned well though Hallways Glasses left outside rooms for days even broken glass Staff in hotel bar and reception staff so rude and unhelpful Air conditioning: Air con system cannot cope with the size of these two Hotels and very hot and humid everywhere Nowhere to cool down, take fans with you! You will need them! Dining Hall: Only one place to eat! Really nice food if you can stand the heat to eat there, staff would remove food plate from under you even if you were taking food from the plate, you need to stand clear of the food trolley pushers as they will not stop and run you down! Floor very slippery and witness one person slip over smashing everything she was holding with staff not rushing to help or clear up! Water was on tap but not cold! If you want cold water you will have to but it your self Our 5 year old only drinks water so we had to buy small bottles of water keep them in our fridge and take to the dining hall and pool side! Photos on the website are mostly of the Sister Hotel Not Tabaiba nicer side but only Half Board. Hotel Bar Staff: Very rude there will serve you 2 drinks and walk away and blank you till there are ready to come back, as at one time there was 4 Adults and 5 kids it was a nightmare getting a round in, you had to go to there end of the bar as there would not serve you otherwise. I think you would have more chance of Hell freezing over than getting me to go there again! When writing the review for First Choice strangely it crashed and would not publish it very convenient! Shame on you Thomson and First Choice Any giving this hotel more than a 3 have probably never been on holiday before! or a Company Rep for Thomson! "
- Travel date: 21st August 2015
Not a 5* like Tompson/ First Choise led us to belive !
" 1. no waiter service at all not even drinks at dinner food was fairly good 2. NO UMBRELLAS lots of beds a few static shades but when I asked the rep said management said their in enough shade from trees, big JOKE that is ,the are lovely gardens BUT not children friendly water falls garden with drop a kid could walk right on if you have one that wonders you would not be able to relax !beach area!by pool is fine stones horrible no sand castles !YOU have to get out of water at 6 pm when its still very hot far to early! No mattresses on sun beds no extra here. 3.only 2 bottles of water in room 1st night only .no bottle water with inclusive you have to pay for bottle their not nice taste . 4. drinks at bar not brill at all. 5.our room was dated shower with VERY good ,bed hard as bricks, no nets curtain so next door could see in and outside room not brill with kids.no drinks making in bedrooms. 6. things that were not working soon got fix. 7.their was dust on bedroom floor that was till there at the end of wk . 8. if we wasn't thinking it was going to be a 5* ranting then we would have been so disappointed but we have a nice time all the same. 9 ah yes thought the beach was across the road 30 ,minutes walk in heat was not so good."
- Travel date: 4th June 2014
Very Dissapointed NOT a 5T hotel
"Honest Review Firstly this is NOT a 5T / 5* Hotel as Thompson/First choice market it as ! I would give an HONEST rating of 3.5* based on previous 5*/4* hotels visited. Good points 1. Pool area if lovely and is as good as the brochure portrays. 100's of loungers. 2. Internet, 7E 4hr 19E week. very good access in most rooms/hotel areas. Bad Points. 1. Very dimly lit bar area and entertainment lounge, very offputting. drinks = poor quality / taste. hot+cold the main Bar has Football matches on a large screen almost every night so is very noisy - not nice. 2. Restaurant, poor choice of food, and mostly served warm not hot, gets very busy themed nights chinese/mexican etc. i hate chise food and am allergic to sea food. the chinese night i had NOTHING hot to eat except soup for my main evening meal, from choices on display! fortunatly i speak some spanish and explained to the chief, and asked if he could cook me a plate of chips. he kindly did so, to the envious looks from other tables as i sat down to eat them!! 3. Poolside food is AWFUL. burgers - chips -hotdogs -pizza all look very appealing BUT are STONE COLD and only fit for the Bin ! 4. Corridors and Lift areas are filled with dirty glasses,cups, plates etc almost 24/7 On arrival an empty water bottle and glasses were left outside our room door. NOT a good first impression! We had to complain to get them removed from outside our room. 5. Rooms, comfortable and modern but not well cleaned, balcony is unsafe for youg children as was only a 2.1/2 foot high wall which kids could easily climb, and also easy to room hop = unsecure, and not at all private. room safe is 13.50E a week not free as instructions imply. 6. Staff except for just a minor few, are very grumpy, rude* (*ignore you when you say hello), have attitude when you raise a problem with them and dont make you feel welcome. We spent most nights either in the sister hotel (ajoined) as the bar was MUCH nicer and quieter with waiter service (you have to pay for drinks though) and NO FOOTBALL Bus service is good and very pleasant / helpful drivers. BEWARE the Buses are ONLY caught from the otherside ( turn right) of the road outside the hotel and NOT the roadside the hotel is on ( AS WE WERE TOLD IT WAS) Puerto Mogan is well worth a visit BUT AVOID MARKET DAY as its packed and crammed full of market stores. Beach is about a 3/4 mile walk ( flat + pleasant) but beware to ignore the African women who approach you saying Hello etc and holding out their hands, all they want to do is tie stupid string around your wrists and demand money/ or pickpocket you. just keep walking and ignore them and their racist remarks! Melenores is a lovely area with paved sea walk etc bars/cafes lots shops and more upmarket. Would we return = NO Did we feel ripped off for a 5T/5* = YES definatly Please ignore all the GOOD reviews you read (and we did before booking) as most are total untruths. We didnt speak to anyone during our stay that actually liked this hotel. So who posts these raving reviews??? If your paying/expecting a reasonable 4* then you may be happy here, but not when you paid a lot for a 5T/5* and got much less !! Thompsons should be ashamed for selling this hotel as a 5T premier hotel. ITS NOT "
- Travel date: 11th May 2013
lovely relaxing break
"Just returned from lovely break at this hotel, food was great, hotel very clean and tidy and staff all polite and friendly, as others have written some stresses with sunbeds but that happens in most places, 15 min walk to the beach but not an unpleasant one, hassel free week of sun, great food and very sound sleep, just what the doctored ordered ! I travelled alone for the first time and found this not to be a problem in the slightest at this hotel."
- Travel date: 26th February 2012
"We went to Tabaiba Princess Hotel flying from Luton on Xmas day 2010 From the time we arrived nothing was a problem and the room was immaculate Well being Xmas day it was Gala night in the restaurant with two different times which could be booked if you were thr previous to the day concerned but no problem we were given our table and time which suited us starting at 21.30 which we shared with another British couple that had only just arrived at the Hotel .Well what a night excellent food, excellent service and this was our first night of fourteen WOW and the following days /nights were just as good with the exception of being Buffet style but thats no problem and New years eve was another Gala night *****Brilliant***** The swimming pools were excellent also and two of which were heated also the sauna and steam room were a good way to end a sunny day coming back from the beach The drinks were also very good and good meausures and you could take these back to your room if you wished Well we would def go back we loved it"
- Travel date: 29th January 2011
Not quite as described.
"Who are you people who think this hotel â sorry, two hotels masquerading as one â is quiet?! Itâs horrifically noisy from 6am until the early hours. Youâre woken from your broken nightâs sleep by trolleys being pushed rattle bump crash across the pool area while the staff that push them shout loudly to one another, complaining about their managers, their short term contracts, the poor wages and the insolent guests, then thereâs the mad rush of bleary eyed punters dragging sunbeds and putting towels on them (though this is forbidden in the hotel rules) into the relatively few tightly packed spaces around the pool that catch a glimpse of sun due to the plethora of palm trees. Next, itâs the reverberant noise in the corridors as the chambermaids and technical staff bang on doors and trundle their trolleys about, the clackety click of heels from the rooms above, the shouting screaming crying kids waking early, the coughing and throat clearing and weeing in the toilet noises through the thin walls, then the loud talking in the corridors as they file past the rooms on the way to breakfast. Next itâs the overly noisy animacion team who, because there are so many guests have to advertise their activities by playing excessively loud music and make PA announcements in various languages so that the 4 or 5 people that actually take part in the puerile activities know that itâs time to put down their beers at ten o clock in the morning and pretend to themselves that theyâre getting fit by doing some sort of granny type exercise on a rattly wooden bridge that only adds to the thumping noise causing everyone else to talk or shout louder to be heard over the inane pop music. The shouting screaming and crying continues until itâs time for the 2 âpianoâ bars to begin their bought in entertainment which consists of a middle aged guy in a wig pressing a button on a pre programmed keyboard trying to sing along karaoke style to pop songs from the fifties sixties and seventies far too loudly while the punters who are supping their watered down non branded drinks have to sit politely watching this debacle or talking very loud to be heard above the second rate turn, who himself is competing to be heard above the cacophony coming from the basement of some Elvis or Abba impersonators who are trying to compete with the shouting and screaming from teenagers drinking the sub standard alcoholic drinks and getting drunk for the first time and showing off or trying to get off with the other teenagers. The noises from the open plan lifts add to this wall of thumping pulsating sound that permeates through the fabric of the building until finally stopping at midnight, giving way to the revellers running and shouting and slamming doors in the corridors until by one in the morning all thatâs left is the collective snoring of five hundred people for a few hours until it all begins again at 6am. You also say the food is good with lots of choice! Sure thereâs choice if you want to eat the same stuff every single day; I say âsameâ but actually although it looked the same, the quality of the food varied on a daily basis, however, it must be said that it is consistently cold and unhygienic. I have eaten in far better works canteens than this so called restaurant. Once youâve been literally herded to a table not of your own choice by a gruff head waiter, you can at least be entertained by watching him shout and be nasty to his waiting staff, who, now panicking, under pressure and in a bad mood, hurry you along as fast as possible so they can get the table cleared and set for the next sitting so as not to incur the wrath of the boss. So, you people who write these rave reviews donât notice this going on? Youâre so used to awful, cold food at home and so involved with yourselves that you donât care what you eat or how your fellow man is treated? Fair enough, pay another grand next year to be blissfully ignorant of the fact that youâve been ripped off, patronised, insulted and treated as a second class person while the fat cats from Thomson and First Choice are driven around in their Bentleys counting their money and laughing their socks off at you. "
- Travel date: 24th January 2011
Photo's tell another story...
"Stayed here for one week on 9th June 2010. The hotel is not in the best location, you either have to walk quite far to get to places - unless your happy to just go to Holiday World (a bit like a fun fair) or the beach every day. The photo's make the hotel look really lovely which to some it is but for instance the fake beach is just that, small stones which arent the most comfortable to walk on. Mini golf is an extra cost which for an all inclusive hotel you would expect it to be included. Room was comfortable and clean - shower a bit tempremental either scorching hot or freezing cold! Maspolomas isn't the best for a young couple, taxi's to the nightlife could be pretty expensive! Hotel entertainment started at 10pm every night - wasnt all that great! Recommend the beach restaurants - Grande Italia is brilliant!"
- Travel date: 21st June 2010
"We stayed in this hotel for one week before christmas. Over all this is a lovely hotel, the room was a good size and very clean. The majority of staff were friendly, however i could not say the same for reception staff whom I found to be less than helpfull. The Thomsons reps were excellent. The restaraunt was disapointing, very large with crowds around the buffet, children were often allowed to help themselves ( which they acheived by climbing up) there was always a good choice of main courses, unfortuanatly they were mostly inedible, luke warm at best. the large pool area has plently of sun loungers, but you have to be up at dawn to be able to get one in a sunny spot. The numerous very tall palm trees cast shade over large areas from early in the day. perhaps this is less of a problem in the summer. the "sandy" area is not sand but very samll pebbles and they really hurt if they get in your shoes. Entertainment was fair, certainly not professional, although the piano bar was nice. The hotel is some way from maspalomas, however there are always taxis just outside and don't cost much. The beach here is great. Overall I don't think I would stay in this hotel again although I would go back to Maspalomas. "
- Travel date: 19th November 2008
LOVED IT!!!!!!!!!! Very highly recommend...
"LOVED IT!!!!!!!!!! Very highly recommended. The best holiday we have been on in years. Would 100% go back! The service was great. The accommodatio was lovely. The food was very tasty. Couldnt have asked for anything better. The rooms were nice and clean as was the rest of the hotel. I would recommend this hotel to anyone going to Gran Canaria."
- Travel date: 1st July 2008
This hotel was a major let down and is i...
"This hotel was a major let down and is in no way a 4 star hotel. The outside decor needs major updating the walls were dirty and paint peeling off. The pool water was green instead of blue and the pool tiles were dirty and cracked. The 'fake' beach was horrendous, the tiny peebles cut your feet and then add to that the heat from the sun and the pain was unbearable. The staff were moody and unfriendly, I have never stayed in a hotel where the staff were so bad, the reps were not up too much either! The room its self was very disappointing too, the air conditioning did not work and it was impossible to sleep at night as it was too noisey well into the early hours of the morning! And then in the morning do not expect to lie in! These people that state they go back every year are either mad or have stayed in very low class hotels before. "
- Travel date: 26th June 2008
Not greatly impressed to be honest. Hote...
"Not greatly impressed to be honest. Hotel is spilt into two mirror imaged halves, one side for the half boards and one side for the all inclusives. All inclusive is only available to Germans which i think is wrong and should be available to all who want it. Want fried eggs at breakfast? Well get ready to queue as a majority of the Germans migrate from the resteraunt on their portion of the hotel and invade to the English side.... for the eggs. Thomson's brochure states that the food is "Outstanding"... errrm no. What i will say is the food does stand out as being no different to any other Canarian hotel at this level. Don't get me wrong, the food is nice but it certainly is not outstanding. Gents have to wear sleeves and trousers / jeans etc to the resteraunt for dinner but women can saunter into dinner wearing whatever it is they have been sweating in for hours around the pool. Call me picky but A: it seems like one rule for one and B: i don't particularly want some womans pale bikini clad nethers wobbling past me while i'm eating. Waiter service in the piano bar is pretty good but a couple of the waiting staff can be a bit moody. Hit the piano bar between 5 & 6 o'clock... happpy hour / 2 for 1. Want a lie in in the morning? Then make sure you're not on the ground floor as what sounds like a cackling of witches arrives into the corridor to apparently work but what seems mainly to chat. Maid service was good and everyday, except for not cleaning under the beds... wifey retrieved a misplaced top at the end of our stay so the maids had obviously not moved the beds at all. Towels are apparently changed if left on the floor. Funny that as ours were folded up and put back on the shelf. Pool side food is again mediocre with the snack bars basically serving toasted sandwhiches. Main pool resteraunt stretched to salads and pizza's but again they're nothing to write home about and were bland. Fancy a burger and fries for lunch? Ya do!? Well tough, as the pool side bar that serves said fare is for the all inclusive Germans. Thomson sell this hotel on a Platinum basis and i cannot see why. Personally, i'd say it was more Tin, or Aluminium. Doubtful i'll be staying here again."
- Travel date: 23rd June 2008
Top traveller tips for Tabaiba Princess
"better entainment plus umbrellas"
Tabaiba Princess is also called
- Tabaiba Princess Hotel
- tabaiba princess hotel maspalomas
- maspalomas tabaiba princess