Seaside Grand Hotel Residencia
10 Traveller reviews from Holiday Watchdog
"My boyfriend and I stayed at the Grand Hotel Residencia in September of last year.
I felt compelled to write a review about this hotel, as it is one of the best hotels I have ever stayed in.
Luxury is a word that best describes this hotel. The staff were very attentive, including the two managers, very hands on. When we arrived we were given a personal tour of the hotel by the Manager on shift at the time, who was immaculately presented, suited and booted, even though it was very humid at the time! The pool boys were equally fantastic. They kept the pool area spotlessly clean at all times and on some days you didnât even have time to select a sun chair, before they were racing over to you, with towels etc.
We had the option of âflexi diningâ (Half board) during our stay. This is where you can swap your âfreeâ dinner for a âfreeâ three course lunch instead. We did this on one occasion and by the end of our three course lunch in the pool side bar we were well and truly stuffed!! That evening we ate out in the centre of Maspalomas but to be honest the dinner at the hotel is so amazing that we were almost embarrassed that we hadnât eaten there, even if it was only for one night! Also the view from the veranda where you eat is to die for, truly romantic.
The rooms were very well appointed. My boyfriend especially liked the fact that Sky Sports was part of the satellite TV package in the room. I on the other hand could have done without that facility! We had a standard room, which was very spacious, well appointed and more than comfortable. Our balcony looked out onto the nature reserve. It was lovely to just open up the French doors and hear the birds tweet.
We booked this hotel because we wanted some peace and quiet and a chance to just chill and relax and if thatâs what you are looking for, then this is the hotel for you. This hotel does not seem to attract many families, which helps towards the peaceful atmosphere!!
This hotel is not cheap but itâs worth every penny of its Luxury 5* reputation and is summed up by the fact that it is a âSmall Leading Hotel of the World'.
I could go on and on about this hotel, I really could. My boyfriend and I love to visit different places all over the world and itâs not often that we want to return to the same place. However, this hotel is one place we canât wait to go back too. Here's hoping!!"
- Travel date: Wed 28th of March 2007
jewel in the sun
"After being influenced by the positive reviews, we stayed at the Grand Residencia from 4th to 12th March and had a wonderful holiday. All the staff, without exception, were friendly and efficient and the service, quality and cleanliness throughout could not be faulted. We had a ground floor bedroom with garden view, very peaceful, yet only a 30 second walk to the beautifully kept pool area. We also thought the quality and variety of the food was really good and certainly worth paying 22 euros per day for half board (an excellent barbecue/buffet is available on Sunday and Wednesday evenings). The guests were a mixture of German, English, Irish and Scandanavian, and it was always a source of amusement that many people found it necessary to reserve their sunbeds on their way to breakfast, even though there are enough for everyone! At the end of the holiday we felt totally rested, relaxed and pampered and hope very much to return in the future."
- Travel date: Tue 27th of March 2007
"We stayed from January 10 for 4 nights in this splendid hotel. Arriving early in the morning with a night flight it was most welcome that upon check in we were cordially invited to join a complimentary champagne breakfast. We were very impressed with the overall service, pro-active, friendly and very customer oriented without being pushy or tip driven.
The buffet food selection was excellent, good wine list.
Pool is embedded in a nice setting and kept meticulously tidy and clean. The pool guard was always very helpful to arrange for our sunbeds.
Poolcafe has excellent food and service, we enjoyed Taco's attention.
The rooms were OK, however the beds could be improved. mentioning this to the frontdesk it was taken care of immediately and mattresses were changed. Impressive service.
When checking out at the last minute the manager especially rushed out as he did not want to miss the opportunity to say bye bye and thank us for our stay.
We definitely will come back if only for the hotel. Gran Canaria as such was disappointing, however the best bet to get some nice sunshine in January"
- Travel date: Wed 24th of January 2007
"We stayed here from 10 days in December to escape the grey weather in the UK. From the moment we booked in until the moment we left for the airport, nothing was too much trouble for the staff.
We had a ground floor junior suite which was beautifully furnished and decorated. It was very quiet and peaceful. St Nicholas even visited our suite on the 6 December. We found a delightful sack of sweets, oranges and biscuits hanging from the doorknob as we went to breakfast - a lovely touch!
The restaurant was excellent although we didn't like the BBQ buffets which are held on two nights during the week. The management give you the option to have a four course meal served at your table if you don't want the buffet. This is what we did and it worked out very well.
The area is very nice. Do go for a walk over the dunes it's an amazing experience. Also hire a car and drive up into the mountains. It's very beautfiul up there - amazing!
We thoroughly enjoyed our stay and will certainly return to this hotel again."
- Travel date: Thu 28th of December 2006
Good? Yes. Five star, no
"Much of what has been said in previous reviews is true and need not be repeated here: the rooms are well furnished, the hotel itself is well maintained and the general level of service is high.
What marks it down in my estimation is:
- restaurant service inattentive. On each of the three nights we ate there, an error was made in our order. Wrong dishes arrived, water failed to turn up until the third time of asking, etc.
- the twice weekly buffet is, frankly, unappetising.
- small idiocies. We had a suite on the ground floor. In the living room, it was not possible to view the TV from either of the seating areas!
- there is a choice of pillows: small, unsupportive cushions or rock hard bolsters.
On the whole, a pleasant enough stay but 4-star would be closer to the truth."
- Travel date: Mon 13th of November 2006
everything a hotel should be
"everything a hotel should be , A very relaxing area around the poool wirth plwenty of space . A good service for towels, mattresses an d drinks etc.. the foodl was wonderfully variied and the servbice ewa s excellend , the staff were so friendly THE. eating on the verandah was amazing wit viewd of the hills and the sunsewt. The interior was definately 'country house'. The short walk to the sea where a new promenade takes you along to Melanoras was so quick Would suit couples more than families. Best 5 star hotel we have stayed in. We have travelled in europe, canada and u.s.a., and this hotel compares favourably with any othr 5 star,The whole ambiance is calm, relaxed and discreet."
- Travel date: Wed 18th of October 2006
The best hotel on the island?
"We realised we had found something special when several people told us this was their fifth and sixth visit - and the hotel has only been open six years! Located a 10 minute walk away from the dunes of Maspalomas on the almost perennially sunny isle of Gran Canaria, the hotel is a moderate size (80+ rooms), small enough to guarantee personal service, but large enough to have facilities to keep you amused. In fact we only left the hotel a couple of times in our week to walk on the dunes and explore the new upscale clothes shops along the seafront. The food here is excellent and even a little experimental at times; but donât worry, the experiments are fun too. As a result most people choose half board which means the dining room can get busy at peak times (November - March), but it sensibly serves from 7 until 10.30pm allowing for at least a couple of sittings. Most of the rooms are a good size (we had a first floor superior double with pool view) and were reliably informed by regulars that the suites probably aren't worth the extra. As the hotel is only two storeys high, if you have mobility problems there are plenty of ground floor rooms. During our stay we met about 60% German, 30% English guests, with the rest being a variety of other Europeans. Most were aged 50+ with a few younger couples. Children and babies were sparse and probably secretly frowned on. The spa was lovely, especially the delightful warm seawater pool. We used the sauna every day (our new German friends insisted we were naked!) and the gym, which though a little small, was still taxing enough to build up our appetite for the four course supper. I (sadly!) took my laptop and worked some early mornings, making use of the free WiFi in the bijou library. They say they have dial-up in the rooms but I never tried it. On the downside this luxury doesnât come cheaply; the twice weekly BBQ can be a bit of a scramble without the full waiter service (it's sort of self-service); and the 7.30AM fight for the sunbeds is unforgiveable in what claims to be a 5 star+ hotel. Those aside we hope to return soon for another truly relaxing week."
- Travel date: Tue 3rd of October 2006
Wonderful hotel and resort!
"My partner and I spent a week at this wonderful hotel at the end of July 2006 and I can't say enough about this fantastic property. The public rooms were well appointed, the guest rooms were comfortable & clean, and the meals were of gourmet quality. The staff went out of their way to make sure all our needs were met, they knew us by name after the first day and always seemed interested in our well being.
The location is very convenient to Maspalomas Beach, dunes and promenade walkway and a short 30 min drive from the airport.
We had booked our reservation through a UK based travel agent, which recommended half board (breakfast/dinner). This was an excellent choice. The breakfast consisted of pastries, cold cuts, cheeses, fruits, fruit juices, champagne, eggs cooked to order, pancakes, waffles, bacon, sausage...whatever you could ever want was available. Dinners were exceptional with wonderful appetizer, salads, soups, meat, fish or vegetarian each night. The extensive wine list was moderately priced with wonderful Spanish and international wines.
We were celebrating an anniversary and birthday during our stay and the hotel even sent flowers to the room. I'd recommend splurging on a room off the pool on the ground floor. Being able to step across the lawn to your pool chair was very convenient.
One surprise of our visit was the lack of American's. We were told by the staff that they vary rarely have American guests. Plenty of Germans, English and Spanish, but we were the only Americans. This was a surprise, as the flight from US (Atlanta) had an easy connection to Las Palmas.
I cannot say enough about this hotel, if you want to be pampered in a beautiful surrounding with wonderful meals stay at the Grand Hotel Residencia."
- Travel date: Wed 30th of August 2006
"My husband and I have visited the Residencia on 2 successive years, which, in itself is a feat, given that there are so many places to visit and so little ( relatively speaking, in terms of available holidays, not life expectancy !! ) time to do this in . We absolutely love this place, no getting up at the crack of dawn to get a towel on a sunbed, ( not that we have ever subscribed to this practice) but get up when you like,breakfast available 'til 11am, with a veritable feast there to suit even the most jaded palate. Even champagne/ bucks fizz if thats what you fancy. Days spent lazing by the small ish, by some standards, pool, lunch if required at the pool bar, which serves super food, retreat to luxurious room ( and I am talking standard pool view here, not suite) drinks on terrace/ siesta/ pamper in beautiful bathroom, then off to dinner for a meal that Gordon Ramsay would be hard pressed to match......superb.
If you feel "active" go for a post dinner walk along the sea front/ designer shops of Maspalomas, enjoy a nightcap in one of the many bars there, then retreat to hotel to sleep soundly without disturbance.
Clientele are on both visits mixed, but tend to be moneyed Europeans and older English, certainly no evidence of chavs/lager louts.For those of you who, like myself, are self conscious when it comes to the season for swimsuits , theres no need to worry here, my observation is that the clientele are so busy checking themselves out at every available opportunity, they can't be bothered to look at anyone else! Happy holidays"
- Travel date: Sat 24th of June 2006
"This Hotel truly deserves its 5 star rating, which sadly is all too rare these days.
The position of the Hotel is ideal for local amenities, the staff are genuinely friendly and the cleanliness unparalleled.
This is not a Hotel however for those seeking activity beyond swimming and a few exercise machines, it is a haven for rest and relaxation and the absence of children is especially welcome to the peace and quiet seeker.
The rooms are arranged on a ground and first floor level and surround the Hotel in a type of two storey bungalow style. I found the first floor rooms to be lighter and more airy, but you really need to decide whether you want sun on your balcony in the morning or the afternoon, you canât unfortunately have both!
I had a twin room for my use and a suite for my parents, both were excellent rooms.
If you are looking for a restful holiday where stress has been vanquished from the vocabulary â this is the place to go."
- Travel date: Fri 26th of May 2006