Lopesan Villa del Conde Resort & Thalasso
21 Traveller reviews from Holiday Watchdog
A most professionally run, outstanding hotel
"This beautifully architectured hotel is surrounded by well maintained pools, gardens and pathways. You can't help but feel special in this glorious place. All the staff are spot on - quietly effecient but not over bearing. The reception staff are very professional and we felt secure and well cared for. Excellent food and atmosphere. It's the best hotel we've stayed in - we're planning our fourth consecutive holiday there as we're now afraid that anywhere else will not compare."
- Travel date: Sat 28th of May 2011
"Just returned from a week at this super hotel,We were a family of two adults and two teenagers. The Hotel is very well laid out ,very clean ,the grounds and pool areas are super,very well looked after ,staff always cleaning.The food is buffet style for breakfast and dinner,the service was first class . The choice was excellant.We stayed in a basic room which was more than big enough and well maintained.The location is super right on the promanade at Molenares.The Hotel had a mix of nationalities with British being in the minority,this was not a problem we found everyone very friendly.We would not hesitate to recommend this Hotel and can't wait to go back at some time."
- Travel date: Mon 6th of September 2010
Having just returned from a weeks stay a...
"Having just returned from a weeks stay at this superb hotel, I thought I'd add to the reviews after reading various others on this hotel. Upon arriving and checking in, we were offered a complimentary glass of champagne, thatâs before we took in the "wow" factor of the reception!!
The room was everything you'd expect from a top London hotel let alone a holiday complex. With cosmetics down to a sewing kit in the bathroom, bathrobes, a power shower and a full bath tub, a walk in wardrobe that meant we didn't have to live out of the suitcase for our holiday and plenty of hangers too!
The bed was firm but comfortable, in fact, its the only time I've slept so much whilst on holiday. There's a mini-bar, colour TV, hair-dryer with a diffuser for the ladies.
The maid cleaned the room daily, you have the option to have the bed sheets changed daily or not by placing a card on the bed if you donât want the sheets changed. Chocolates are left every day.
We first tipped the maid on the second day, as well as through the stay, and came back to double choc's that day and for the rest of the stay.
The food was good, plenty to choose from including "show-cooking", the breakfasts were an eye-opener with different options to suit every taste, including omelettes whilst you wait.
The whole staff were so helpful and friendly, always ready to have a laugh with you or just leave you be if you wished. On our second day, I asked for a couple extra pillows for our room. By the time we went to breakfast and returned to our room, the pillows were there!!! How many times have you had to wait days for that?
Overall, the hotel was spotless; people were cleaning all day, either around the pool or in the hotel's main building. The main thing that we could not believe, was that on our second day, upon going to the pool after breakfast at 9am, there was loads of sun beds available and was like that through out our stay. The service you received from all the hotel staff was second to none, made our holiday.
I would highly recommend this hotel to anyone who wants a relaxing holiday with the up-market feel. If I could have given it an "11" I would have!! My family are all ready begging me to go back again, of which we will.
- Travel date: Sat 4th of August 2007
We have just returned from staying at Gr...
"We have just returned from staying at Gran Hotel Villa del Conde.
Just to let you know, the hotel is fantastic. Staff were good ,food was fine we found no faults at all will go back again.
Entertainment also very good at night. Well worth staying there.
The promenade is just outside the back of the hotel, which have shops and bars.
Have a great holiday."
- Travel date: Fri 18th of May 2007
Brilliant hotel for the peace and quiet...
"Brilliant hotel for the peace and quiet sort of holiday, not suitable if you want all night bars and karaoke etc. Some lovely bars along the sea front with entertainment til 12.
Although the entertainment in the hotel is the best i have seen. Facilities in the hotel superb, nice touches with chocolate left by your bed every day by the maid, excellent breakfast served til 11am, dinner til 10, wonderful if you have had a late flight.
The food catered for all types of diet, something for everyone and plenty of it. Nice robes in the bathroom, you could really travel light to this hotel, everything provided and as soon as you walk into reception you just know you have chosen the right place."
- Travel date: Sun 15th of October 2006
I thought it was an excellent hotel, the...
"I thought it was an excellent hotel, they had a great choice of breakfast and dinner buffets. The staff were very friendly. Great activities for all ages.
The only downside of this hotel was the entertainment because it is the same at any other hotel which we have been to in the past. The maid service was very good and they did it really well to the top standard."
- Travel date: Thu 5th of October 2006
5* hotel with definite 'wow' factor when...
"5* hotel with definite 'wow' factor when you first arrive in the lobby reception which has been based on a jaw dropping double domed cathedral with marble floors and massive chandelier. The stylists throughout this hotel have done a wonderful job in recreating a Spanish village atmosphere, where the reception/church as the centre point for the village.
The accommodation is individualistic looking like houses/villas around the gardened complex, so no tower block 'you are just a number' feel here! Many people got lost navigating their way round the hotel complex, the signs are a bit lacking and not easy to follow. The rooms are lovely, the bathroom has two sinks and a bidet, and fluffy white robes. Plus a wonderful separate dressing room! Again the decor very stylish and chic.
The TV mainly showed news and sports, a sky movies channel would have been better. Lots of swimming pools to choose from, a salt water infinity pool which overlooks the sea, one fashioned into a lake, with a sand beach with sun beds for those that want the sand in their nooks and crannies with the added comfort of hotel facilities on hand! A kiddies pool, and a tranquil pool which at weekends was not so tranquil as lots of Spanish families descended on the hotel booking it to full capacity, so the relaxed calm of the week changed to battle for a sun bed at weekends.
The pools are not 'policed' so although the tranquil pool said, no unsupervised kids, no diving, no inflatables, as no-one was there to enforce these rules , people did what they wanted which was a shame! Also during the day a poolside waiter only came twice which is a bit lacking when sunbathing and gagging for a cool drink. (You can go to the bar and get a drink yourself though). A swim up bar and a waterfall would finish the pools off lovely! They also had an exceptional SPA facility on site which was mega posh for the ultimate pamper!
The evening entertainment is based in the village square overlooked by the majestic twin towered church (lobby) with the restaurant on one side and bars and outside waiters pandering to all your alcoholic needs. You are issued with a Lopesan style credit card upon arrival (with your name embedded on it) so all food and drinks can be paid for using this card & charged to your room, which is also your room key! Very clever! And a nice souvenir afterwards to keep!
A few people complained about the restaurant, they have two sittings 6.30 and 8.30pm, a massive queue congregates just before opening and its a bit like the January sales getting food from the buffet, a bit manic! Arrive later than those times and expect to wait for a table! The OVO restaurant is an alternative to the half board but extremely overpriced and not good value for money, less haute cuisine more like miniscule portions for max price! But the staff were very good, I am veggie and they listened to my requests and auctioned it immediately.
Also the health and hygiene of kitchen staff is impeccable, they all wear gloves and masks. The staff everywhere in the hotel were fantastic, excellent service throughout! I would definitely go again!"
- Travel date: Wed 26th of July 2006
Best holiday ever
"we had a wonderful 2 weeks at the hotel. We thought the food and setting was excellent. It was exactly what we wanted,luxurious bedroom, lots of space and a really chilled out feeling. The choice in the restaurant was amazing, yes you can be picky about service but that is only a slight niggle. the health centre is the best i have been to with amazing floatation room and tropical rain showers. Just beware as i slipped on coming out of one of the pools and was informed that they had just ordered mats, thankfully no harm was done. we will certainly return as it was so relaxing, I especially loved the sea water pool."
- Travel date: Tue 18th of April 2006
Mixed view on the Gran hotel Lopesan
"Just got back from a week in the Gran Hotel Lopesan and a lot of the comments (good and bad) rang true. The positives:
- very nice rooms, new, well designed and spacious
- nice gardens and pools
- a good Spa
- child friendly, we took our 4 month old daughter and it was very easy, staff were helpful and friendly
For their 4 star rating, they do need to sort out:
- the food! Below par (although it might be the average quality of the Canaries? The restaurants on the Maspalomas boulevard weren't any better)
- some unnecesary restrictions in the service (a limited time to change pool towels, no sauna with the gym)
- the entertainment; probably best to have none at all if it is that bad?
On the whole, we enjoyed the experience and perhaps as good as it gets on Gran Canaria. Having said that, we wouldn't go back, the overall quality of hotels in Asia is much preferred!"
- Travel date: Wed 1st of March 2006
not a five star hotel
"Just arrived back from this hotel it was a great location but definatly not a hotel for people with young children i had a eight month old child and eight year old girl who were bored and if when we were in the reception area and the kids were making a noise we got funny looks not child friendly. the hotel was lovely inside reception area was very dull and dark not alot going on day or night i think this was due to the drink prices,the entertainment was not up to much and only a few people attended.The food was not of five star quality very poor infact,the bedrooms were very very nice apart from the bed that was very firm and i mean firm! staff were nice and helpful. we have been to the sister hotel four times before Gran hotel costa melonares and thought we would have a change but wish now we had not we were a little disappointed and won't go back maybe best to stick to what you know. OH and one last thing the hotel won't change SCOTTISH MONEY!!!"
- Travel date: Wed 1st of February 2006
Relaxing and heavenly hotel
"My boyfriend and I have just returned home from this one-week amazing vacation in this wonderful hotel. The hotel is situated in a very clean and friendly area in Costa Maspalomas where you can find its sister hotel Gran hotel Lopesan Costa Meloneras and a couple of malls.
The hotel consists of many different colorful buildings in the traditional gran canarian style with swimming pools, gardena and artificial beaches. The lobby is amazingly impressive and tall with an overview of the hotel and straight to the sea.
We found it hard to reach to our room the first night since the hotel seems so big- relatively it's pretty small compared to all the other complex resort hotels, but it took us just one day to figure out simple ways to get around.
The room is spacious and clean with one big bathroom- a huge bathtop and shower, one walking closet, tv-sofabed area and a terrace overlooking the center of the hotel and the sea.
We had half board option so we had breakfast and dinner in the hotel. They were both buffet style and both with many wonderful selection and choices. I would say the food could be a little better since it's a 5-star hotel but we were ok with it since all of the staff were very friendly.
The most wonderful thing of this hotel is that the hotel is fully booked but you will never hear any noise at any time. We stayed for one week and almost felt that we were the only guests. Since it's so big, we never had to fight for the sun beds and had many choices of pools.
If I had another occasion to go back to Gran Canaria, I would definately choose this hotel again. It's really an amazing experience."
- Travel date: Tue 3rd of January 2006
Four and a half stars
"My wife and I and out 4 month old baby just arrived back from this hotel and we had a great time. The staff bent over backwards on our first night to make sure we had everything we needed for the baby and even managed to organise a bottle warmer.
The room was lovely - not quire 5-star american chain hotel 5-star, but great all the same. Food was fine (we had Cava from breakfast everyday) - and the buffet evening meal was varied enough. I agree with others that the food could be a little better and the staff were overworked, but overall we didn't have too many complaints.
Other than a few railings at the end of the hotel the spa was finished and my wife told me it was top quality inside. The reception area and bar was very impressive and the hotel design is really nice.
There a couple of beaches within walking distance and designer clothes shops - so if you are looking for a relaxing holiday I'd recommend this place."
- Travel date: Mon 12th of December 2005