Hotel Riu Palace Meloneras Resort
15 Traveller reviews from Holiday Watchdog
Pray it doesn't rain!!
"Whilst accepting that even in the sunniest places the weather is not guaranteed, recent bad weather on Gran Canaria resulted in leeks everywhere in the hotel - towels and carpets were laid out to absorb excess water and buckets to catch drips from cielings became common place. Not really acceptable from a hotel of this quality!"
- Travel date: Tue 30th of January 2007
nice hotel but noisy rooms
"I stayed here for a week in January 2007. This is a lovely hotel, very clean, nice staff. Stayed B&B and breakfast buffet had great choice.
However it was very quite and most guests over 60, so busy in the morning but dead at night. From talking to others this is standard in the winter.
My main issue was the noise between rooms, the walls were paper thin, you could hear our neighbour coughing, flushing the toilet, voices etc. This disturbed our sleep, and I was very paranoid about making any noise as I knew people could hear us.
Overall, it is a well run hotel, a bit rigid, pool towels have to be collected at certain times, myself and another lady were 15 mins late, and it was made clear they were not impressed.
But the noise issue made it hard to relax."
- Travel date: Tue 23rd of January 2007
Not as good as the Riu Palace Maspalomas
"Having stayed at the Riu Palace Maspalomas and had such a wonderful time my partner and i decided we would try the Meloneras property.The Hotel is beautiful and Meloneras as a resort has come on leaps and bounds over the last couple of years and has a lovely feel to it un-like Playa Del Ingles !
We stayed in one of the suites in the Gardens bit of a waste of money in my view as they are nothing special and the walk up to the main Hotel at night can be a pain as the lighting is not great.The Restaurant in the evening was packed ! and where in the Riu Palce Maspalomas you had the same waiter etc every night, during our 1 week in the Meloneras we had 4 ! and the service was far from perfect ! i appreciate it was very busy but we had to constantly ask for drinks/menu's and when you finally ordered it took for ever to be served a real let down ! We were never approached by the Restaurant Manager to make sure everything was ok where again in the Riu Palace Maspalomas this was a regular occurance ! I could go on about the lack of sun beds due to people reserving them at God knows what time of morning,Reception not answering calls,waiting ages to be served in the bars etc etc ! Honestly ? the Riu Palace Maspalomas is much better the service there is amazing you felt special not just a number in like in the Meloneras .I am a Riu Palace fan but this holiday just didn't do it for me !!"
- Travel date: Wed 8th of November 2006
"We have just returned from a fantastic two week holiday at the Riu Palace Meloneras. We travelled with my two year old daughter and my parents staying half board in the garden villa suites.
Service - The main plus of this hotel is the service. All the staff (pretty much without exception from reception to bar/restaurant staff to the cleaners) went out of their way to smile, talk to my daughter and generally did all they could to make our stay really special. They work extremely hard but never seem to have a bad day!
Entertainment - The hotel has two large pools and two kiddy pools. There are plenty of sunbeds, umberellas etc for all and the hotel provides pool towels. There was some sunbed reserving but plenty of room for all so not a problem. There is a pool bar and a pool side restaurant for lunch. The pool side restaurant doubles as the al a carte restaurant for the evening. There is also a tennis court, a spa and small shops within the complex. There is entertainment every evening with a resident band (slightly cheesy but very good nonetheless) and special shows (eg Chinese acrobats, Lord of the Dance, Flamenco etc) which were generally very good.
Children - There is a mini club for the children run by a lovely lady called Anna who was great with all the children. The mini club runs for a couple of hours in the morning and in the afternoon and is fairly low key. There was a programme/timetable for the mini club but it was not followed rigidly as the set up was fairly informal. Although my daughter was underage for the miniclub, Anna was fine with her attending as long as we stayed with her. We loved the mini disco, my daughter looked forward to it every day and I think we must have videoed it pretty much every night!
Food - We stayed half board at the hotel. Breakfast and dinner are buffet style. There is an al a carte restaurant serving tapas and Spanish dishes although we did not try it as we were never bored of the buffet. There is plenty of choice for breakfast from cereal to cooked breakfasts with pancakes, omlettes and eggs cooked before you in the show cooking stations. They serve smoothies (kiwi, melon, papaya etc) although my one minor gripe is that they mixed carton orange juice with fresh oranges to make smoothies/orange juice which tasted very strange. I asked if I could have a fresh orange juice only but this was not possible as they only had a blender for the smoothies and needed to add liquid for everything to blend properly. The pool bar did have freshly squeezed orange juice but I am guessing that cost prevented them from offering it at breakfast - and in any case the hotel also offered sparkling wine at breakfast which made the carton/smoothie orange juice taste great!!!
Dinner is served in two sittings at 6.30pm and 8.30pm. We started off with the 6.30pm and switched to 8.30pm in the second week which the hotel was happy to accommodate. Dinner can get fairly busy as we found towards the end of our stay as we approached peak holiday season but they very rarely ran out of anything and it was still very civilised. There is a huge range of food available at dinner. Each night there was a choice of soups (hot and cold), salads, pizzas, pastas, typical Canarian dishes, shellfish (the prawns were fantastic and available in abundance!), fish, grilled meat, a roast of the day and two show cooking items which the chefs make before you. There was a wide range of cakes, ice creams and fruit for desert and one hot desert every evening (eg crepes, poached pears etc). There was also cheese and biscuits. On top of all of that, the hotel offers an al a carte menu from which you can chose a main dish as well as have the buffet. The al a carte menu usually had a meat dish, a fish dish and a hot vegetarian dish which was great for us as one of us was a vegetarian. Wine ranged from upwards of 11 Euros.
Rooms - We stayed in the villa rooms which are situated in the gardens of the hotel rather than in the main building. The villa rooms were not that much more expensive that the main hotel rooms but were very worthwhile in my opinion. The villa rooms have a sitting room area and a patio. The main hotel rooms have a balcony but we were given a main hotel room to change in on the last day and it seemed much smaller (although they may have given us one of the worst rooms as we were only using it as a changing room). My second minor gripe was in relation to our room. There was a drain smell that used to appear every now and again which we told reception about. They offered to move us and we went to check the new room which unfortunately smelt the same. They were prepared to move us again but we decided to stay where we were to be close to my parents. We bought an air freshner which we left on permanently and every now and again the smell would come back but it galvanised us to get out and about and was definitely bearable. Goes without saying that the rooms were kept very clean.
Surroundings - The hotel set between the Hotel Gran Costa Meloneras and the Hotel Villa del Conde which are both Lopesahn hotels. We had initially booked the Gran Costa but I cancelled and booked the Riu instead after reading the bad reviews on the Gran Costa on TripAdvisor. We visited the Gran Costa and it is a huge hotel. We walked around for about 10 minutes and did not see a single member of staff within the grounds except one grumpy looking waiter. The grounds of the Gran Costa are impressive but the sunbeds seemed very cramped together and the trees and foliage made it seem a little claustrophobic. We also heard from a Canarian family who had stayed at the Gran Costa that it was very good to look at but the service was bad. All in all I was glad we switched hotels. The Riu is close to a small shopping centre and there are a number of designer shops within walking distance as well. There are also a number of bars and restaurants (the 19th hole and the Chinese restaurant on the seafront were particularly good). The closest beach is Maspalomas beach which is a 10 minute walk away but if you have a car I would recommend Amadores beach which is just past Puerto Rico. Amadores is clearly still being developed into a resort but the beach and seafront shops/restaurants are up and running. The advantage of Amadores is that it is a bay like beach which has beautiful clear, calm waters. The sand is imported from the Sahara and is a little coarse until you get closer to the sea. We visited Aqualand which was expensive (20 euros for an adult) but a fun day out. They have a mini Aqualand for younger children which is very well supervised. There is also a parrot park which we did not visit but I was told by a family who did go that it was very good. We visited Fataga, a typical Canarian village about 16 kms from Playa del Ingles but, apart from one spectacular view on the way, was not really worth a visit. A couple of evenings we drove to Holidayworld which is about 5 minutes' drive from the hotel. I would recommend Holidayworld, which is fun fair, especially if you have young children. There were a number of rides for young children which my daughter loved. She also enjoyed the bungee trampoline and made great friends with Fernando the guy who operates the trampolines and who is brilliant with children. If you go to Holidayworld make sure you try to Bull Ride, itâs hilarious!
Summary - All in all a fantastic beach holiday at an amazing hotel, highly recommended."
- Travel date: Thu 7th of September 2006
Lived up to reviews...
"We have just come home from two weeks the Riu Palace and we think it defiantly lived up to its reviews!
The rooms were very clean and spacious. The balcony had great views which you had to pay a little more for but it was worth it! They supplied a TV in the room but there were only two English channels and the rest were either Spanish or German. Both English channels were news channels with go a bit boring in the end. In the room they have air conditioning with you defiantly need because of the heat.
Dinner and breakfast:
On our first night we didnât know what to expect, but you have the choice of buffet or at table service (extra). Buffet was best we found - so much choice and great quality. The service in the dining hall was brilliant. If, for example, you forgot your spoon the waiter/waitress would immediately notice and get one for you. They wouldnât even let you pour your own wine!
Pool and fitness:
There were two large pools. The first pool was more for children. Both the pools were big and clean. Make sure you go down early to put your towels (which you can get clean ones every day from the towel stand) on the loungers because if you donât you wont get a sun lounger at all!!! There is a gym which we didnât try but plenty of people use it.
Would highly recommend."
- Travel date: Wed 23rd of August 2006
"I cannot understand why this hotel is only rated as a 4*. It was fantastic. The service was outstanding - the best we have ever had after 6 visits to the Canaries. It was scrupulously clean and the staff were wonderful - nothing was too much trouble.
The pool area was spacious and clean and the drinks service around the pool was fabulous. There was the usual 'German' mentality of getting your towel on a sun lounger by 6 am, but theat is common place now and there were still lots of places for us late risers!
The entertainment in the evening was disappointing, as it mainly consisted of fashion shows and chinese acrobats etc, which packed the place and the Spanish and Germans seem to love. However, we found an amazing Irish bar (The 19th Hole) about 200 yds from the hotel in town which had the most amazing guy playing guitar and singing. You should check this out - he has a website and done 5/6 CDs. He's called Gerry Lane and he was amazing - one of the best guitarists and singers I have ever heard!
Overall, this hotel should have 5*. We will definitely return. A truly fantastic place."
- Travel date: Sat 19th of August 2006
Enjoyed the food
"We enjoyed our stay at the Riu Palace Meloneras mainly because of the fantastic food! The evening buffet was just amazing.
The rooms are lovely and carpeted (which makes a change) and are cleaned daily plus fresh towels.
The pool area was clean but my daughter still managed to get an ear infection! I found it strange that lilos and balls are banned from the pool. I felt really sorry for people who tried to play ball/relax on a lilo and were told by the towel man to take them out again. We asked a member of staff about it and he said it's the law. Ho hum.
We didn't find a great deal to do on Gran Canaria but the weather was nice and sunny so we had a couple of days driving around looking at the view!"
- Travel date: Wed 16th of August 2006
"On arrival at this large, white hotel, you are given a warm welcome and a cool glass of champagne (well local sparkling wine, but a nice touch for the traveller)! The hotel is situated by the most amazing sand dunes and is beautiful and clean. The hotel staff were great, child and adult friendly. Evening entertainment was brilliant, every night something different. The resident band was pretty wooden but hey you can't have everything. The restaurant was amazing, so much choice and excellently prepared and served food. The waiters were so kind and efficient regardless of what time of day it was and where we were being served food or refreshments.
Rarely am I disappointed to be going home, but I was on this occasion. Will hopefully return on many occasions."
- Travel date: Mon 12th of June 2006
"Stayed here early May 06 with my daughter and her husband and two children under five years. Everything was superb, the food, the accommodation and the helpful friendliness of the staff. We would definitely come back again."
- Travel date: Wed 31st of May 2006
Superb hotel in a lovely resort
"We are a couple in our 50's and have just spent a wonderful 10 days in this hotel. The resort of Meloneras is basically four huge, top class hotels adjacent to a beautifully landscaped promenade stretching from the Maspalomas lighthouse to the Playa Meloneras. Staff here are all so friendly and everyone, from pool attendants to management will greet you with a warm smile. The entertainment in the cabaret suite was various tribute acts to the likes of The Platters, The Drifters, Harry Belafonte etc interspersed with juggling and acrobatic shows. (You can work out from this the age profile!) Far more entertaining are the wine waiters at dinner and to be honest, it is most enjoyable to stroll the promenade under the stars when all the sea-front bars and restaurants come to life. Hotel grounds are a delight with two large pools and no shortage of sun-beds. (No German jokes here as they do outnumber us at this hotel!) Rooms are huge and tastefully furnished with loads`of cupboard/draw space, lots of light wood and marble and everything spotless. Restaurant is faultless with lots of choice.There`is`a gate from the grounds leading to the promenade where to the left there is a useful supermarket, with the quiet beach of Meloneras Playa about 20 mins. the other way. Car hire in the lobby is about 40 euros per day inclusive of all tax and insurance. Petrol is dirt cheap at 76 cents per litre and roads, even in the mountains are good. The drive to Fataga, Tejira and Antenera is quite breathtaking. The drive round the island, passing the lovely Porto Mogan takes about five hours. Palmitos Park is about 18 euros and well worth it.
In short, Meloneras is a smart well-heeled and attractive resort. Maspalomas, next door is a lot more down-market but the dunes are wonderful.
This is the best hotel we have ever stayed in and would highly recommend it either as a stay-put or a base for discovering the most beatiful Gran Canaria."
- Travel date: Sun 23rd of April 2006
Hotel was magnificent. Very, very impres...
"Hotel was magnificent. Very, very impressed. We stayed in the junior suite as it was a special occasion.
Lots of extras like chocolates on your pillow, weather reports etc.
The main pool wasn't massive, but there was another one. Indoor pool was fabulous, ice showers, Jacuzzis etc.
The resort was lovely, 2 minute walk to the beach. Would definitely recommend and would love to go back."
- Travel date: Thu 17th of January 2008
Have just spent two lovely weeks in this...
"Have just spent two lovely weeks in this quiet relaxing hotel.
The rooms may be a little tired, but we were lucky enough to get a suite in the garden villa's and this was very comfortable, plenty of space and with a separate living room and large bathroom, with a window that you could actually open (very unusual).
There are two very nice pools with plenty of sunbeds, but the usual reservation of these started (to our amazement) at 6.30am!! The water (in the swimming pool) was a little cold, but that seems usual in the Canary Island hotels.
The grounds are immaculate and very pretty. The staff are extremely helpful and friendly.
There is a book library in the conference room with quite a good selection of English (in good condition) books.
The restaurant is very relaxed and there are no long queues for the food. The food is very good, plenty of variety for both breakfast and dinner. The seafood was excellent with some of the largest prawns we have ever seen. (And the best chips we have had in a hotel.)
The location is in a very quiet area with a superb promenade enabling walks into Maspalomas in one direction and Playa Meloneras in the other.
Would recommend this hotel to couples and families with young children, but not teenagers."
- Travel date: Thu 24th of May 2007