Club Maspalomas Suites & SPA
34 Traveller reviews from Holiday Watchdog
Holiday from Hell!!!!
"In all fairness found most of the staff very accomodating.Beautiful place, plenty of activities,, Cheap holiday dont think so... Been in Maspalaomas last 4yrs stayed somewhere different every time, this being the most expensive. Got robbed of all our money on 2nd night there, out of the safe I might add, which we have never had before!!!!! Owner very nice and understanding but did not get money back or any help. Spanish police after numerous fon calls still wouldn't give a ref number, definetly wont be back, much as we love the place, and have made quite a few friends there over last few years. I ended up in hospital after tripping over a small wall at front of building ended up black and blue, someone from bungalows told police my husband had beat me, resulting in his arrest ahhh, holiday from hell doesnt even come close, even tho it is a beautiful place, defo not worth the hassle!!!!! "
- Travel date: 4th January 2012
Yet again a great time!!
"Second year running and have to say the family loved it. You get what you pay for and as a two star location the accommodation is basic but acceptable. The people are busy but are very accommodating and the big thing is it's SPAIN so try the language - They are more helpful to people who try to fit in with their culture!!! Don't expect Brighton / Bournmouth / Bridlington - It isn't those places!! Had a couple of teething issues this year but Fabio the maintenance guy was quickly on the job and sorted them without a fuss. The cleaning team are effective and efficient - AND we've left money jewellery and phones on display both years and never lost a cent!! Met loads of interesting people from a variety of countries and managed to communicate and understand each other in pigeon English, flimsy French, garbled German and I speak very little of any of these - Including the English as we're from Yorkshire!! Food is amazing but it isn't burger and chips - Try the food that's why you go to a foreign country!!! ALL IN ALL - A GRETA PLACE FOR THE FAMILY, GOOD ENTERTAINMENT FOR THE KIDS THROUGHOUT THE DAY, DRINKS THAT ARE READILY AVAILABLE AND COMPANY TO ENJOY. WEATHER'S NOT THAT BAD EITHER!!!!!"
- Travel date: 22nd August 2011
Good value but small apartments
"A good cheap place to stay but the apartment would be rather crowded if there are more that 2 of you. Reception staff quite rude and there is a 10euro deposit for A tv remote control. Buffet breakfast good value for 6 euros. Evening buffet at 12 euros not very good and food looked like it had been there A long time. Swimming pool crowded with children as they didnt seem to use the childrens pool. At times adults were using it as an ashtray. And the mattresses are on top of concerete bases so not that comfortable. No air conditioning in the rooms, but an ok place for a cheap break."
- Travel date: 15th June 2011
Basic accomadation but good holiday
"I never read the reviews in depth before i went here as wanted my review to be fresh from my perspective. Well like everyone has said the accomadation here is very basic but the bungalows are kept to high standard of cleanliness by the cleaning ladies, who are absolutely lovely and couldn't do enough, even washing dishes! i Would reccomend this bungalow if there are 2 or three at most, anymore go somewhere else! its basic and small and its just snug with three people, the total i went away with. I would reccomend hiring air confitioning when here as the bungalow is too hot at night, it costs 85 euros for the week, yeah it is alot but its worth it, fans only circulate the hot air! the staff were pleasent enough but wouldn't say they go out their way for you (except cleaning girls of course) The accomodation is a taxi ride away from the Yumbo centre (3- 4 euros) and I cant stress enough, if it wasn't for the Yumbo this would have been a disaster holiday! its the best place for bars, restaurants (the slow boat chinese buffet is amazing and cheap) for a great bar go to "diamonds" on ground floor, Paul the Bar manager/waiter is amazing and so friendly and cant do enough for you...plus its one of the cheapest bars! The faro is only a short walk from the accomadation but to be honest its always dead and most of the shops are shut down...the only worthwhile shop here is the supermarket, DO NOT use the mini market at bungalows...what a rip off! Their are alot of complaints about the spanish guests at the weekend...yeah theres lots of them but to be honest didnt do me any harm...i went to pool only once though as i prefer the beach ( free bus to beach everyday is great) If you love cats then you will love this place...i stayed in number 81 where a cat and her kittens would come round to the bungalow everyday, they are cute and friendly and love attention and a good feed (we gave some cheap ham and they loved it) Overall great holiday, accomadation too basic though, ill be using a villa next time but good if ur on a budget!"
- Travel date: 7th June 2010
Great place for families and lazy bums like us
"Me and my boyfriend had a great time. Bungalow was basic but nice and the cleaning girl did a great job (she even put in fresh flowers for us everyday (Sweetest girl). Pool and area was tidy with a friendly atmosphere. Not the place for the party crowd, but for lazy bums like us and for families with small kids (great girl arranging activities for the kids everyday). I would have rated it higher if it wasnt for a few minuses: - No good supermarkets nearby (mindless prices in the local shops - stay away and dont be a mug!) - Bit of a walk to the beach (ca 30 min) - The TV is connected to a meter where you put in coins to watch. (I just found this a bit annoying and honestly a bit cheap.) Oh, and a last eye-watering word of advice. Dont go trekking on the sand dunes on a hot & windy day wearing contact lenses! Enjoy your holiday! "
- Travel date: 11th November 2008
we went at peak weeks in august and we t...
"we went at peak weeks in august and we thought it was nice. it was clean and well maintained. i was particulary impressed with the facilities. volley ball, tennis courts, pingpong etc. we also liked our private terrace. unfortunately the location is poor. its about a 30 min walk and 4euro taxi ride to the beach. we never woke up early enough to catch the free bus. it was just about possible to cook a family meal, but the kitchen was not well equipped. however the cleaner did come everyday and clean up. she even did our washing up...great. we didnt realise the family would have to all sleep in the same room, not very convenient. even though the site was completely booked out, the complex did not seem over crowded. most of my critisism is about gran canaria itself. its a complete concrete jungle. the south of the island is over developed. you have to work very hard to find any beauty. we hired a car and did find some nice places in the mountains and on the northern coast. if you like benidorm then you will love gran canaria. "
- Travel date: 2nd September 2008
Well, where do I start? To begin with w...
"Well, where do I start? To begin with when we collected our cases at the airport we went straight to the Thomas Cook rep who didn't have us on her list for transfers to the bungalows, after checking she directed us to a little man with a minibus, checking in at the bungalows,,,very very hot inside it really needs air con or as other people have said ceiling fans, although the fan hire was quite reasonable at 10 euros for the 14 nights. Basic and clean but on the small side, good job for your own sun terrace. Lots of spanish people use this complex and think that because they are spanish they have a right to everything, they are so rude, sunbeds were a nightmare to get, I would need to get up at 7am each morning just to get some beds and parasols as they would be reserved by the spanish from the night before, although the notice board says the pool closes at 10pm we were comming in from Benny Hills at 3pm some nights and the spanish were still messing around in the pool. We found them very very loud and I don't know weather it's just this place but I have been to Gran Canaria 3 times and this was the first time I noticed how gobby they are. The fella who put activities on daily made a kid cry by shouting at him, I ordered 4 bottle of water at the pool bar paid for them, seen my dad comming so asked for 1 more and she tried to charge me for 5 bottles insisting to another barmaid (who is the double for julia roberts) that I hadn't paid, she spoke no english at all and I was made to feel like a criminal. Good job the other bar maid knew me from serving me every day and being able to speak a little english. My son wanted to play pool the last day we were there and I was amazed to see a spanish family pulling the sunbeds all around the pool table and using it to put their drinks on,,,how rude...I went to complain in reception and that was just a total wast of time,,unless your spanish they don't want to know. The sandwich makers and toasters should all be thrown out, they are a accident waiting to happen, no handles on the sandwich makers and the toasters dont pop up themselves,,,,surely all this equipment should be requlated and checked?? I found maspalomas a little quite to what we are generally used to so good job for cheap taxis to playa de ingles. Good maid service and to be honest its a shame about the spanish taking over and the location as the bungalows are lovely, the gardens are kept in good clean order and the pool area when you can get to it is also clean, I have mixed feeling about this holiday, we had a good time as we know how to enjoy our hard earned holiday, just a shame about the above, on the hole I wouldn't book here again."
- Travel date: 17th August 2008
Have just arrived back from this complex...
"Have just arrived back from this complex. Having read the reviews before I went I was expecting a fantastic holiday - unfortunately I didn't get this. On arrival at Gatwick we found that our flight had been subbed out to a Portuguese firm. We were delayed two hours and when we eventually did take off we had a four hour flight with no entertainment whatsoever. We had to ask for our food as we were forgotten and when we did get it, it was cold. There was no tea or coffee available as this airline did not offer this service - we have obviously paid for this. Having been delayed two hours and it then taking 2 hours to get from the airport we were told when we arrived at the resort at 7am that there was a problem with our apartment, and were given a temporary apartment, which we had to vacate before 12 noon. We were then given another apartment (because the keys had not been returned on the apartment we were supposed to have) right in the middle of the Spanish section and had them sat right outside our window screaming and shouting as they don't appear to be able to speak without shouting. My husband walked round the complex and got talking to a couple that were going home the next day and asked for their apartment, this we were given and on the Monday - two days after we set out our holiday began. Yes the apartments were very clean and the maids were excellent - our towels were changed if not every day, every other day. Apartments were cosy - but had enough room to sleep a family of 4. However, Thomas Cook guidlines say only 3 people can sleep in these apartments, in the German rooms we saw 5. These apartments desperately need air con or at the very least ceiling fans - far too hot to sleep at night. What you are not told is that on a Friday, all the Spanish arrive with all their carrier bags and pets and take over - we saw 8 full grown adults sleeping in one apartment. They were extremely rude and very loud - I don't care what nationality you are, you respect other people and you have manners. My son accidentally bumped into a Spanish woman in the pool and she kicked him even though he apologised. You couldn't even get near the pool let alone get in it and in two weeks I never once managed to get a sunbed. There are a list of rules around the pool ie no reserving sunbeds, no inflatables in the pool, be quiet after 10pm, no diving, it should have had a footnote to say `unless you are Spanish'. The British, Dutch and Germans observed these rules - the Spanish had a blatant disregard. When we were coming in from a night out in Playa Del Ingles at 2am - they were still swimming and putting towels on the beds. Now I know that rules are there for a reason - but should be adhered to by all, not some. What happens if someone was to drown when they were messing about in the dark? Also I am not a prude, but travelling with a 13 year old boy - the television channels were amazing. The Playboy channel was available all day (and sometimes this was a bit raunchy for daytime tv) and after a certain time at night you could actually see hard core porn - which to be honest I was amazed and shocked by, it's not something I expect my son to be able to access so easily. Finally people had had enough and tried speaking to reception - who pretended they didn't understand what was being said to them. They tried speaking to the rep - who then discussed it with the guys on reception. The rep said she was going to do something about it but it remains to be seen. Didn't see the rep other than the first day and the one time we did need to see her, she'd been and gone, so we called the office number and explained the problem, expecting them to give this information to the rep. The rep did come down to see us, but had a habit of putting things under your door rather than speak to you, I only managed to catch her because I looked out of the door when she was pushing something under the door. when I did speak to her, she had not been given all the issues that we raised. There are a lovely family of cats / kittens that live on the complex and can climb in your windows if left open. They are very sweet and loving and my son was most upset when some Spanish children decided that they wanted to throw the kittens (about 6 weeks old) against the shed, put them in the bin and throw them up the tree, so they ended up spending the best part of two weeks being looked after by us - I don't like to encourage animals but I can't bear to see them mistreated in any way. When the boys were confronted by some to the British lads, they were spat at - nice ! The staff in the complex on the main are excellent - the entertainment guy worked tirelessly, the maids were excellent and with the exception of one guy on reception who always said no to everything - the reception staff were excellent. When eating out - it's much cheaper to grab a taxi (reception will order you one) and go into the Yumbo Centre - food and drink much cheaper (eat in the Slow boat II chinese restaurant - all you can eat for 6 euros and the food's excellent). Drinks in the local bars are a fraction of the price in Faro 2 - 2.40Euros for a Vodka and coke as opposed to 5.75 in the Faro II. Also the show bars are brilliant for a laugh - but if you are easily offended I would give them a wide birth. There is also an openly gay culture in the centre so again if you are easily offended, stay clear - I must admit I found it quite amusing, but my son was very confused by the transvestites and found it difficult sometimes to work out who were men or women. On the journey back, we were delayed again and even though we were only a family of three, we still could not sit next to each other unless we paid for the privilege. I would not go back to this complex. It was far too loud and was far too much like hard work. There was very little to do, that didn't cost a fortune, and the apartments were too hot - also being bungalows you can't really have the windows open at night. "
- Travel date: 12th August 2008
These bungalows are the usual very basic...
"These bungalows are the usual very basic units. Ie; two electric cooker rings and very little utensils to cook a main meal on if you wished as we wanted to now and again. These units according to the Thomas cook catlogue, would only hold 3 adults but we noticed that other nationals had more that that in them. Looked like as usual the Brits were the only ones to comply. Life guard and the times that were stated by the hotel that he would be there were a joke. Hotel staff were very good. Watch out for the rip off bars and night clubs. Happy hour means that you ask for one drink and get two or three and than charged for one at a stupid price which obviously covers the three. Come into our club and get your first drink free. This also comes with two more as you have to get the two drinks to get the first free. Â£14 for two half litres of beer. Watch out if you go onto the Maspolonal sand dunes. There you will see what I called the meer-cat men. You will notice that they will be standing on high clumps of grass with no clothes on and sometimes holding themselves. Also noted that if you spot a coulpe going into the dunes then they would prey on them and coming from all directions to watch them from a very close distance, just exactley what the coulpe were doing. This was also noted that the men doing this were naked, holding themselves and could not care less that I had seen them from ten meters. Also whilst my daughter and her friend were walking back to the hotel along by the dry canal, that a man was seen across the other side, holding himself and did not stop untill they had disapeared. Place was ful of weird-oos Shame about all of that as its a lovely island, Food was great when eating out but as most of Europe caters for Holiday makers then the food becomes very boring after one week as the restaurants all cook the same. Los Palomas restaurants were wonderful."
- Travel date: 8th August 2008
Overall the accommodation was satisfacto...
"Overall the accommodation was satisfactory, the bungalows were clean and tidy and the staff were pleasant and helpful. The bungalows were very small and compact, ours was shared by 3 which was struggle, the kitchen area is very small and basic however we never used it. Our kitchen came with a toasty maker and kettle however toasty maker was broken. Bungalow was very tidy when we arrived however one of our windows was slightly broken. . But defiantly wouldnât recommend the bungalows to people probably under the age of 30. When we first arrived the place seemed dead apart from a lot of old people. However to the end of the week it did become more lively but all the visitors were mainly Spanish. The night entertainment seemed non existent and what entertainment there was, was in Spanish. However there was a guy who organised the entertainment in the day such as water volley ball, pool, tennis and football, but not many people seemed to join in these events. The rooms were cleaned well and the pool and outside areas were also kept very clean. Glad that we went self catering because although the food was reasonably cheap there wasnât much too choose from and basically you got what you paid for so wouldnât recommend going for all inclusive or even half board. We tended to go out for the nights, would definitely recommend the promenade playa de ingles, cheap good food and lots of bars (especially the dragon music pub where all the staff were really friendly and had great music). There was also a good restaurant nearby, along the side of the empty river bank towards the lighthouse direction. It was reasonably priced and the staff and food was lovely (chicken lickin). The little pool bar didnât stay open for long but when it was open, had a happy hour form 4 till 5 wish is a must to take advantage of. The club did have a mini 24/7 shop which was handy and there is also access to the internet which you have to pay for. The bungalows did seem to be in the middle of no where, apart from the faro 2 shopping centre which did have restaurants and shops, we went there one evening but that was enough for us, there is also the nearby holiday world which we decided to stay away from due to how tacky it looked. However the beach was about a 20-30 minute walk, but its best to ask at the reception how to get there because we ended up going the long way around first time which took us forever. Taxis to most of the places are quite cheap, for example it cost us around 4-5 euros for most of the taxi trips. wouldnât go back to the bungalows however would recommend them to people who donât mind not having all the amenities right next to them and donât mind having to get get taxi rides and for anyone wanting a quite relaxing place to stay. However wouldnt reccomend going with Thomas Cook we had a problem with our flight being delayed and having to fly back, then our flight was changed to the next day although they did put us up in a hotel, they had several problems which the check in the next day which took forever and with the flight on the way back. "
- Travel date: 25th June 2008
I stayed here with 3 people sharing and ...
"I stayed here with 3 people sharing and was abit cramped but the bingalow offerd everything we could posable need including a toast maker with a melted handel. i wouldent recomend staying her unless you have children and are having a quiet family holiday, if you just on your own with friends and are 18 - 30 ide stay somewhere that is abit more lively because this place is practalcy dead and have to get a taxi everywhere its that out of the way to the clubs and bars. the entertainment there is never on and the bar is never open nether but the food is cheep but not at its best. the staff are friendly and loverly here tho and they do there best to healp you with anything you need. The only bad thing is location and we were the only english people here it does feel like an old Peoples retirment home to be honest with not alot goin on i woudlent stay here again but taxi's are cheep say 3-4 euros max to where ever but the hotel (Club Retirment) 2 buses a day to the beach and if you wanna walk and site see its about 30 mins but there is nowt rearly to see goin the short away apart from a dried up river bed. there is a mini market at the hotel which is very basic but you could just go Faro 2 shopping centre which is cheeper and better. the stay here wasent overall bad and is good for sting by the pool and getting tan and thats it if ide come to that part again ide stay closer to playas del ingles where the excitment is at, when we told pople we were staying here they laft in our faces and felt sorry for us, so ill leave you with this if you are young and want a life stay somewhere else but if you are old and frale stay here. "
- Travel date: 25th June 2008
the accommodation was very clean and the...
"the accommodation was very clean and the pools and outdoor areas were kept well tended and clean. No cockroaches, ants or mosquitos, plenty to do for families on site as well as a kids club. food and restaurant was available at a cost Breakfast at E4.95 and dinner at E9.50 I thought both were expensive and I was told the food wasnt the best they have had on the island, fair dues though we never ate there. Happy hours were daily, only certain drinks were included. the reception desk was 24/7 as was their little shop. Entertainment was weak, though allowances for the out of season we went. Every act suppliments their income and some rely on it as their income are photographs. They ask you to have photos with all the acts from snakes to eagles to dancers. Activities are held daily and inclusive, ie pistol shooting, volleyball, snooker, etc. Maid service and basic house cleaning is done daily, towels changed twice a week and sheets once every 8 days. Safes are in the rooms but beware the keys are expensive at E3.00 per day, but warnings say the site holds no responsibility over stolen items that were not in the safe. All were very friendly on site. Outside the accommodation, nearest shops, supermarket and restaurants and bars are at Faro 2, a 5/10 minute walk, Amusements and entertainment rides 10/15 minutes away. The dunes are 30 minutes walk as is the beach and the exclusive Faro 1 shops and restaurants, the light house and promanade are really enjoyable. walk the beach past the families and holiday makers to the nudist beach, then on to the gay nude area and back past this to families again, no one looks twice and the walk along the beach waters edge to plya de inglis is an hours stroll and really enjoyable. The dunes are something else to see, a must for budding photographers, but be warned walking over them is quite a feat. WARNING.. the dunes are frequented by lovers and gay men crusing although they never bother anyone and it is safe. Every second shop sells perfume, do your research before you go, it is not cheap out there and you must barter, an example of the perfume is: Joop, 125ml E58.00 bartered to E46.00 left and bought back in the UK at the airport once we landed at Â£26 about E34 so Â£10+ cheaper here in UK... Cider is E5.00 a pint, Lager E4.00, food and restaurants are not as cheap as you may think and then to have a coke at your table expect anouther E3.50 Visit the Yumo centre in P d I free entertainment and a must to visit was Ricky's Cabaret Bar, say hi to Glory(ia) for me a fun gal...ish. lol again a round of drinks was E20 for 4 of us. Generally a great week holiday watch the sun its hot! expect to spend a lot of money, visit Mogan market and port on a Friday, really great. Taxis are the cheapest thing on the island, staying at Maspalomas and going in to Play de Iglis was just E3.50 hiring a car is simple use Avis in P de I about E40 all in for a 5 seater with air con, they dont deliver but pay your taxi fare one way, get a receipt from the taxi driver to get your refund. Go with your eyes open and be prepared to spend your hard earned cash, Aqua Park is E24.00 plus sunbeds at E6.00 eating there was expensive. Hope this is helpful, have a good stay, I recommend the bungalows and Thomas Cook were great to holiday with, great rep on site."
- Travel date: 19th June 2008
Top traveller tips for Club Maspalomas Suites & SPA
"Go with an open mind and get involved."
"Go to the local supermarket in the Faro 2 shopping complex, its A five minute walk and much cheaper than the onsite shop"
Club Maspalomas Suites & SPA is also called
- Club Maspalomas Bungalows
- Maspalomas Apartments