About Santa Catalina, a Royal Hideaway Hotel

  • high speed internet in room
  • swimming pool
  • free internet
  • restaurant
  • bar lounge
  • fitness center
  • spa
  • wifi
  • suites
  • public wifi
  • free wireless internet in room
  • room service
  • air conditioning
  • dry cleaning
  • meeting room
  • non smoking rooms
  • laundry service
  • flatscreen tv
  • banquet room
  • multilingual staff
  • breakfast buffet
  • outdoor pool
  • baggage storage
  • conference facilities
  • breakfast in the room
  • car hire
  • housekeeping
  • currency exchange
  • english amenities
  • fax photocopying
  • french amenities
  • 24 hour front desk
  • ironing service
  • massage
  • outdoor furniture
  • snack bar
  • free breakfast
  • minibar
  • private balcony
  • breakfast available
  • german amenities
  • kids meals
  • parking garage
  • newspaper
  • street parking amenities
  • bridal suite
  • fitness spa locker rooms
  • spanish amenities
  • heated pool
  • indoor pool
  • special diet menus
  • poolside bar
  • paid private parking on site
  • atm on site
  • solarium

Reviews summary

4
Good
( 1119 reviews)
Brilliant
355
Good
424
Average
226
Poor
75
Awful
39
 

10 Traveller reviews from Holiday Watchdog

Sublime luxury

4
Good
by
Reviewed Fri 26th of October 2012

"Described by most guide books as the 'Grand Dame' of Las Palamas hotels, the hotel has enjoyed it's time at the top of the tree. It still has to be the choice for most as the no. 1 hotel in the area, the public areas, expecially the bar, ooze style and history. The rooms though are just starting to look a little tired. The types to stay here include well healed locals, business folk and flight crew.

Only had breakfast here - it was okay-ish, but for a 5 star place an entirely self-service breakfast is unacceptable. You will have to carry a cup of coffee or tea from the machines back to your table - there's no pots, and most of what I and others carried ended up on the floor. So grab a quick refresher here, and head out to Triana for a good breakfast, and some of the restaurants in the old part of town, around Casa Columbus, are fab."

Holiday details

  • Travel date: Sun 13th of May 2007

Luxury and style for great value

5
Brilliant
by
Reviewed Fri 16th of November 2012

"I spent five nigths in this beautiful hotel full of character and style. There is no doubt why His Majesty Juan Carlos stays at this hotel in Gran Canaria. The buildig is wonderful, in the middle of a parkin the centre of Las Palmas. The style is colonial, is in contrast to many faceless, "just the same" style hotels. The hotel has a outdoor pool, and a fantastic spa center with indoor pool, jacissi and a full equipped large gym. You can make your reservation via the website of the hotel. The price is absoluteley reasonable for the feeling, the experience and the service you can have here. The houskeeping is perfect and discreet. Hiring a car took only some minutes. Alltogether here You can have luxury experience with style, comfort. Five Star Experience!!

Dr. Kancz Sándor from Hungary"

Holiday details

  • Travel date: Fri 23rd of March 2007

Great colonial hotel

4
Good
by
Reviewed Thu 15th of November 2012

"We stayed at the hotel Santa Catalina in January 2007. It is a wonderful old colonial style hotel, truly a 5* experience. Top service, wonderful buffet breakfast. When we wanted to consider another room when we arrived (the balcony had a large flash light to lighten up the front of the building, and there was no furniture at the balcony), we were given the keys to another room immediately. The new room was larger, but had a smaller balcony. We decided to stay in the first room after all. The light went down at midnight, and when we asked for chairs for the balcony it was provided the next day.

The hotel is situated between the Las Canteras area and the old town. It is some km’s walking in each direction, but if you like to walk it is a nice walk along the seafront. Taxi is very cheap – 3-5 Euros one way. In front of the old town is the Triana Street - pedestrian area. This is the best shopping street in town (do not forget the side-streets!), much better than the areas around the Las Canteras beach. The hotel by the way has a free bus service to the Las Canteras beach.


This is not a new hip hotel; its age is a part of its charm. Some of the mirrors in the halls are old and will never shine again, and the carpets in the stairs are a bit worn. The place is very clean – we could see the cleaning lady at all hours, and one day a nice dressed man with white gloves came to do the windows in our room! The Terraza Restaurant was wonderful; we had our best meals here. The hotel has indoor and outdoor pool, Jacuzzi, SPA and fitness room. Not a typical tourist site, it is mostly a congress place.
We never regretted for a moment that we chose to stay in Las Palmas instead of at the south of the island. Weather was nice, some clouds, but so they had in the south we were told. This was our first visit to Gran Canaria, and we certainly hope to be back at the hotel Santa Catalina another year!"

Holiday details

  • Travel date: Sun 14th of January 2007

could be a lot better

3
Average
by
Reviewed Mon 12th of November 2012

"We stayed here two nights prior to a cruise in November. When we arrived we were shown to a noisy room over the front entrance and not the garden view room we had ordered. Once this was sorted out the room was OK but nothing special. We had a balcony BUT there was no furniture of any sort so we could not use it. The public areas were poor with all the mirrors in urgent need of a clean. Breakfast was poor with awful hot food and an average self help fruit and cereal bar. The bar by the front door was pleasant and did reasonable snack food. The pool was pleasant with good provision of beds towels etc
Out stay was just about OK but the hotel could be so much better"

Holiday details

  • Travel date: Sun 3rd of December 2006

Great hotel, plenty of character

5
Brilliant
by
Reviewed Thu 15th of November 2012

"I think the last two reviews have said it all, a great hotel with plenty of character. We had a second floor room overlooking the front of the hotel and were more than happy with it - everything we expected and some. Breakfasts are good, swimming pool with towels/loungers provided. It may not be near the beaches but we spotted a notice on the reception desk saying that the hotel ran a free bus service to Canteras beach, you can't say fairer than that. If you're more into sightseeing than sunbathing then this is the hotel - close enough to the old town and shops to walk. We walked the whole city from here, but then we do like walking. The hotel restaurant was the best we ate in the whole holiday, service immaculate with plenty of attention to the small details that you would expect in a 5 star hotel - couldn't fault it, approximately 75-80 euros with wine and water for 2, of course you could pay more or less, your choice. Great hotel, would definately stay there again if we ever go back to Gran Canaria"

Holiday details

  • Travel date: Fri 17th of March 2006

Superb Service - What a bargain!

5
Brilliant
by
Reviewed Sun 11th of November 2012

"My husband and I stayed for 1 week. Rather like the previous reviewer we were rather nervous because of other reviews. However, our fears quickly disappeard. We agree that the bedrooms are perhaps not up to the latest Northern European minimalist design - however, they were of a very good size and the little lobby and spacious bathroom all worked. The best rooms are at the front overlooking the gardens and most have balconies. Breakfast was excellent. The pool area and pool restaurant were extremely pleasant. Clean towels and bathrobes. The spa also was very good with a large gym, heated indoor pool, jakuzzi, steam room and sauna. We found the bar and terrace very welcoming and on returning one afternoon were were able to order a pot of tea, ham sandwich and cake. We did not try it but the Casino restaurant, we were told by other guest, was excellent. We ate mostly in the hotel restaurant. We tried other restaurants, but always returned to the hotel.

The downside, if you can call it this, is that altho- English is spoken, it is sometimes difficult to make oneself understood but between us we always got there. No English newspapers either. Looking on the positive side, perhaps this is a good sign - they are not just catering for tourists but to Spanish people. We always found the service excellent and everyone went out of their way to please. It had a buzzy atmostphere.

We took the bus down to the south part of the island where most of the packaged Brits and Germans congregate - we couldn't wait to get back to Hotel Santa Catalina.

Las Palmas has an excellent beach and an attractive old town. Whilst we were there we attended the Canarian Music Festival of classical music where many European Orchestras and artist perform, which was in the Alfred Kraus Auditorium - a very modern concert hall overlooking the beach.

Don't look up too far. Las Palmas climbs steeply and some of the social housing is a blot on the landscape. They do not seem to have heard of town planning and lanscaping. Nevertheless, we would return."

Holiday details

  • Travel date: Tue 21st of February 2006

Super hotel

4
Good
by
Reviewed Sun 11th of November 2012

"Was hesitant about this hotel having read one or two less positive reviews. This hotel is an old colonial style hotel, steeped in history. Our large well-furnished room on the fourth floor had a marble floor and plenty of space. Certainly the bathroom could be modernised, but it was clean, had good facilities- bath with a powerful shower, bidet, nice sink area. The service in the hotel was friendly. The breakfasts were out of this world. There was cava, smoked salmon, lots of fruit, a selection of hams and cheese, eggs, rashers and many different sorts of bread. The outdoor pool and deck area were lovely. The spa and indoor pool again could be more modern but were clean and adequate. This hotel was extremely good value. Its a 30 minute walk or a short inexpensive taxi ride to Las Canteras beach, and a 20 minute walk south to the town shopping centre."

Holiday details

  • Travel date: Thu 5th of January 2006

Old style comfort

4
Good
by
Reviewed Fri 16th of November 2012

"Very comfortable, slightly faded old style luxury hotel. Very good service, decent food, but bedrooms/bathrooms show their age and could do with an update. Original very pleasant bar seems to have disappeared when they created the casino - pity, I always felt it was one of the great old colonial hotel bars!"

Holiday details

  • Travel date: Thu 28th of April 2005

Good but not THAT good

2
Poor
by
Reviewed Mon 26th of November 2012

"First of all sorry for my English (I'm Spanish)!

I totally agree with the other reviewer. This is not a bad hotel, in fact it's quite nice, but then when I went there it was on a special offer -very very cheap, so the quality/price rate was good, but had I paid the normal rate I would have been VERY disappointed. The hotel should have 3 stars not five. As it is an historic hotel (lots of celebrities have stayed there) it has charm and the entrance has been redecorated recently but the rooms are a little weary and look old. Its "vintage" quality should been more "exploited". To make the review simpler, here goes the list of good and bad things:

GOOD THINGS:
-Best breakfast I've had in a hotel buffet -yet. And I mean it. Wonderful room, nice decoration, good quality and variety of food and very nice staff. I'm Spanish and I had coffee and Continental Breakfast, everything was excellent, but I can't tell about tea. Also - plenty of hours to have breakfast: from dawn to 11 AM. You can oversleep if you want, or wake up very early, you still can have breakfast (I wish all the hotels had this flexible timetable!)
-Good location if you want to know the City. It's close to every attraction in Las Palmas and you have parks and bus stops in front of the hotel (but far from the top beaches though)
-Spa: helpful staff, nice changing rooms etc
-Check out for special offers, the one I got was 80 € per night, double room with breakfast, spa and bus to the beach which was very good for standard rates in this city (I've been there many times)

BAD THINGS:
-Old, tiny bathroom with hideous plastic curtains
-The staff at the reception desk seem to be sleepy all the time. When I arrived with my husband they sent us to a double-bed room without even asking.
-Spa: very small and sadly half the devices didn't work when I went there
-not the hotel you want if you're only looking for sun and fun. This is a hotel for those who want to know the city.
-Really "measly" details e.g. only one pair of slippers and one dressing gown in a double room! We had to phone the reception a zillon times to ask for missing things that a top hotel should ALWAYS have! Extra pillows, writing paper and so on. Come on! It's supposed to be a 5stars hotel!"

Holiday details

  • Travel date: Thu 13th of January 2005

Not Sure About Five Stars

2
Poor
by
Reviewed Mon 12th of November 2012

"Hardly 5* service. We were greeted by an officious, unfriendly man on reception who could not find our booking because of a spelling mistake - and it was our fault - apparently! No apology when the error was pointed out and no offer of any assistance to take our bags to the first floor room with an appalling view (in fact no view apart from an unattractive internal roof).We asked to make a reservation for dinner and were told this was unnecessary! Hardly surprising as the restaurant was predominantly empty on a night when the hotel was fully booked (It probably didn't help that they didn't open until 8.30pm). The food and ambiance was very mediocre apart from a chocolate pudding which was divine!Breakfast was pretty good apart from tepid water for the tea and, on both mornings we were there, the very good scrambled eggs were depleted and it took several minutes to replenish them.The pool and spa are very good. Service at the pool bar was terrible on the day we chose to try it! It took at least 30 minutes to be served with a drink! The food was not impressive and several mistakes were made by the waiters to our table and to those of our neighbours. My massage in the spa, booked the day before, had to be cancelled because 'the masseuse had to go home early'. Another disappointment.We booked the hotel three days before and therefore did not expect a superb room - but, considering the rate charged, we did expect a much higher level of service and quality of food.Not wholly unacceptable but extremely disappointing."

Holiday details

  • Travel date: Mon 24th of November 2003

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