Reviews summary

4
Good
( 6950 reviews)
Brilliant
2297
Good
2652
Average
1233
Poor
459
Awful
309
  • 4 room
  • 4 pool
  • 4.5 beach
  • 3 service
  • 3.5 dining
  • 3 amenities
  • 2 value
  • 2.5 food
  • 3.5 cleanliness
  • 3 location
 

13 Traveller reviews from Holiday Watchdog

Disappointing Hotel Experience

3
Average
by
Reviewed Thu 10th of May 2018

"This hotel looks good initiallly however we were very disappointed. It's rated as 4* but really is more 3*. The main hotel building and reception area is all nice enough and looks good however the rooms that are spread out across this sprawling complex, are very basic and tired looking. The walls are thin so you hear your neighbours every sniff etc they are horribly dimly lit at night, high balcony walls for most I'd say, which makes it a bit miserable to sit out staring at a wall..the sea is there to view if you stand. No room armchairs, no room drinks facility as in kettle etc only hirable at reception for refundable €20, you then provide your own tea/coffee/milk/sugar. Choice of eating experiences with ours being buffet room..worryingly cold food, noisy canteen style service which wasn't pleasant with confusing board options..we were half board and without direction sat in incorrect place/wrong drinks etc we even got told off on occasions accordingly!
Lots of steps..there are also ramps but no concierge service so challenging for elderly, disabled and little ones. Lifts only in main building. Smoking is everywhere outside and in some rooms..you need to request non smoking room if a non smoker re health issue. Courtesy shuttle bus to beach is x3 times per day only.
Steep hill into the strip with taxis 3.50 euros each way. Plenty of shops and cafes along the strip. Lovely beach with hirable sunbeds & parasols. Plenty of beach cafes with lovely food and drinks, hot drinks etc.
Car hire from around 32 euros per day from farthest end of strip plus experience trips...sand dune buggy trips, jeep safari, boat trips etc. Oasis Park Zoo and Gardens, approx 15 mins by car from Occidental Hotel, is an excellent full day out for all with camel ride experience if wanted bookable separately...lots of nice cafes, cold drinks machines and toilets. All the animals well cared for and friendly so treated well. Costa Calma about 10-15 mins by car from the hotel, is a lovely resort, with nice places to eat out in and good shops. It's beach has a few nice bays with lots of parking available.
I would say definitely hire a car if possible and explore. The roads are good and it's easy to navigate around.
Very windy at times with a jumper or fleece needed a.m and evening and when out and about on the more northern side of he island, we were in May so maybe warmer in summer months. Jandia end of the Island much nicer for beaches and generally. Very quiet and restful but could be boring for longer than a week I would think. Lots of development going on generally.
Would we stay in the Occidental Jandia Mar here again? ..no. For us it didn't feel 4* as the facilities, food and dining experience plus lacking hospitality, were not of that ilk.
However we made the best of it by getting out and about and eating out, which was a bit frustrating considering we were half, board it must be said."

Holiday details

  • Travel date: Tue 1st of May 2018

Rating breakdown

  • 3 Location
  • 4 Beach
  • 3 Room
  • 3 Pool
  • 3 Service
  • 2 Dining
  • 3 Amenities
  • 3 Value
  • 2 Food
  • 3 Cleanliness

New Management cuts at Barcelo Jandia Mar - further victims of food poisoning

1
Awful
by
Reviewed Tue 20th of December 2016

"There has been a change of management at Barcelo in 2016 - cuts and austerity measures have been applied which have had a huge negative effective on the customer experience.

All the hot food in the "canteen" was cold due to severe management shortcomings and cuts which have created a situation of overload on food and inexperienced staff. The result of this hotel is now putting customers and staff workers, not management, health & safety at risk.

Despite other reports on Trip Advisor by other guests you have been victims, we can confirm that the Barcelo Management has not resolved this.

We have had the unpleasant experience of meeting and discussing our concerns at the start of our holiday with young inexperienced managers -Customer Experience Manager Z Berta and an aggressive, impolite, intimidating, ungentlemanly Assistant Manager, tall dark hair, the Hotel customer enforcer, Guillermo M? (he refused to disclose his surname) whose anti-customer attitude has been flagged in other reviews on TA..

On the 1st November without notifying customers the enforcer applied a dress code in the canteen which only applied to male adults and not female adults and children, which clearly is sexual discrimination and inevitably caused distress and confusion, particularly for young children. He also enforced a chaotic queue system of entering the canteen even when there were unoccupied tables.

Sadly Edwardo, the Hotel Manager and a Barcelo Director we were informed, would not rearrange a meeting we had requested with him.

ZB informed us that there had been a change in Barcelo Management after our last stay in the Hotel in Feb 2016. She did not take our concerns seriously, laughed and smiled about them and did nothing.

If you want to know the truth we suggest that you only identify and consider bona fide reviews after this date.

We returned from a week all inclusive at BJM on 7 November 2016, both ill, but one of us the worse having sustained eight hours of sickness & diarrhea and a day in bed the day before we were due to fly back. It was a painful and uncomfortable flight home due to the poor condition of our health and we have still not yet recovered fully despite the extortionate cost of 30 euros cost of medication from the pharmacy 2km away at Butihondo,

We have stayed regularly at this top quality well designed and built the hotel's complex in the last ten years and had some excellent holidays.

Sadly new management "cuts" and customer rationing/waiting practices and the implementation of revenue creating practices services which were once part of the all inclusive package aimed at reducing customer consumption have taken their toll. (eg the indoor jacuzzi and sauna was included AI now its 10 euros per person for less than an hour)

ZB referred to us negatively as "habitual clients" and we realized why when we brought to her attention the management cuts made since our last and previous stays. Of course, the new clients will be oblivious to these.

Most of the long serving staff we had become familiar with over the years were no longer there having been replaced by a substantially smaller number of clearly untrained, unsupervised staff no doubt on short-term contracts, who could not cope with meeting the previous managements acceptable higher standards. One chef in the kitchen did not know how to properly cook an egg! We saw the Kitchen Manager once in the canteen which previously was a run and set out as a restaurant.

The room we pre-requested and normally stay in without any supplements was not allocated as we were not prepared to pay the 8 euro per night per person for the sea view when the balcony is perpendicular to the sea overlooking the pool and does not have a direct sea facing view.

We arrived to be greeted by building works - a smaller tacky reception desk had been created at the former indoor bar area and there a bar was in the process of being formed the result being no indoor bar lounge area for the majority of the week. The new bar staff were unfriendly and did not know how to prepare the cocktail drinks on the menu many of which now are no longer included as AI.

The children's paddling pool with sunbeds around for parents has been replaced by an expensive splash park facility with no sunbeds. The result was that hardly any kids used the facility and as a result, the children used the shallow parts of two main pools where parents could relax and watch on sunbeds. Half-way through the week the splash park area was no longer operating.

The evening entertainment standard had also plummeted, caused again by management cuts. We only attended one show the Horror Halloween evening and like most of the audience walked out after 15 minutes as it was so poor.

Barcelo Management was "corporate respect" now in our opinion "corporate disrespect",

This Hotel is not safe if you intend to eat and drink at the hotel and in our opinion needs a public health warning.

Notably, unusually there were hardly any German guests when in the past they have been in a majority - another indicator of truth as Germans do not tolerate inadequate standards.

Our last stay at the Jandia Mar and a Barcelo Hotel. Anyone recommend anywhere else in Fuerte?

Many thanks to the previous Barcelo Management and former staff for the wonderful holidays and memories we have of this hotel.
"

Holiday details

  • Travel date: Sun 13th of November 2016

Rating breakdown

  • 3 Location
  • 5 Beach
  • 4 Room
  • 4 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 4 Cleanliness

Barcelo Resorts

5
Brilliant
by
Reviewed Wed 1st of September 2010

"Mum Dad 14 & 8 year old boys
Well what can I say - fantastic holiday -
excellent pools
excellent alcohol - extremely strong cocktails zzzzzz
excellent animation team - shame they didnt do more with the 8 to 15 year olds
decent entertainment at night outside
now then food : dont eat at the mar go to the sister hotel (thomas cook rep Elaine will tell you about it) 100 times better than the mar sorry forgot name of it
extremely clean
friendly staff
brilliant room maids - came in every day! they were like the fairies
Would definately recommend "

Holiday details

  • Travel date: Thu 26th of August 2010

Rating breakdown

  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 3 Amenities
  • 5 Food

Fantastic Hotel and Holiday

5
Brilliant
by
Reviewed Wed 24th of October 2012

"Just spent 2 weeks at the Jandia Mar and the whole family had a wonderful time. My 2 young children 7 and 5 were both crying at the airport as they didn't want to leave.
We had 2 large inter connecting rooms with loads of storage space, we actually managed to keep both rooms tidy which is unheard of on our family holidays.
The pools were lovely if only they had been warm enough to swim in,something to consider if you go out of season,our kids went in but could only manage 10 minutes at a time before turning blue!!, however, this did not spoil the holiday at all. Theres plenty to keep all the family occupied day and night we hired a car but found we were so busy in the hotel we only ventured out once.
Would definately recommend this hotels for all, if you've already booked don't worry you will have a fantastic time."

Holiday details

  • Travel date: Fri 24th of February 2006

Wonderful hotel

5
Brilliant
by
Reviewed Mon 24th of December 2012

"Wonderful hotel with great food, rooms and service - and wonderful views from some rooms - but a long way down a steep hill and under a tunnel to the beach - unless you wait for the coutesy bus! walls of rooms a bit thin - can hear what going on next door!"

Holiday details

  • Travel date: Tue 14th of February 2006

If only we could go back today

5
Brilliant
by
Reviewed Sat 15th of December 2012

"Have just returned from a week here, if only we could go back tomorrow....

Rooms big and clean, we had interconnecting for the children. Yes you can hear next door but after being in the UK hotel industry for over 10 year I could name some good 5* Uk hotels that you could hear next door but one!!!

Hotel has very clean public areas and three out door pools. Be aware that they are cold. Yes there is an indoor pool but it is not open to under 16's as it forms part of the spa.

Food was varied - even the veg husband managed to find plently to eat. Stick to one main course meat a night otherwise you may find it boring like another reviewer. Staff were giving a five star service in this four star hotel.

There are a lot of german guests, however, they do expect better service than us british, and this is what you get.

We had no problems with language and none of us speak Spanish. (Yes remember this is a spanish speaking country). If you want a bit of english head to the north of the island.

There is a steep hill to the beach, but a bus service is in operation - we never used it, as we tried to burn off the cals we had put on.

The poolside bar is good for snacks, plenty of chips, burger etc for the kids, but did close down one day without warning. Have since found out it was a national holiday!!

Not all the bars were open, but then this is the "off season", but it was still warm enough, we will be returning to this hotel again, but for longer next time, if only it was tomorrow, to get away fro m the english weather........."

Holiday details

  • Travel date: Sun 12th of February 2006

bulls eye

4
Good
by
Reviewed Fri 14th of December 2012

"Lovely Hotel,very clean,food excellent,absolutely great staff who worked very hard.
Although the weather was really bad we still had agood time.The room and view from block six was good with some beautiful sunsets(photo enclosed)
Now the iffi bits,please use the microwave in the dining room if your food is a bit cool the waitresses, hi there Clare, were most helpful.The hotel was very cold' made worse by the management even after loads of requests, not making sure the outside doors would close and also insisting that the air conditioning be be on cold fullblast.So don't forget your coats and put the blankets on the bed.
Just one more moan. I chose this Hotel because of the indoor heated pool etc in the spa. however dont believe the reception when they tell you it has only been broken for 1 week, we know it was not working at least 5 weeks before we arrived.They are waitng for a man to come from Gran Ganaria,is he still rowing.
Got a bullseye in the archery,lovely lot of young people doing the animation.
luv you lucy and denis"

Holiday details

  • Travel date: Mon 30th of January 2006

January break

4
Good
by
Reviewed Thu 27th of December 2012

"Just returned from this hotel. Overall the break was very good but I have a couple of points to make. Firstly beware the floors. They are slippery around the pool area when they have been cleaned and around the water fountains and cleaning stations in the dining room. If you go in the winter months take a wooly if you are thinking of sitting in the upper bar, it is open to the elements down the corridor, there is no door and gets very cold. Also the bar closes for free booze at 11 pm, early considering the entertainment does not finish until gone 10.30. Be alert to charges after that. They tried to charge us for a bill we had not had, someone had charged it to our room and they had not bothered checking the signatures.
Very clean and good choice of food."

Holiday details

  • Travel date: Mon 23rd of January 2006

Fantastic Christmas Experience

5
Brilliant
by
Reviewed Sat 15th of December 2012

"My partner and I have just returned from a 1 week Christmas break at this superb all-inclusive hotel in what we feel is the best resort on the island for people of our age group ("young" 40-somethings).The hotel sits in a commanding position on a hillside just as you come in to the resort of Morro Jable. Easy to find if you are making your own way there as the hotel's name is displayed so prominently (look up to your right as you pass the Iberostar).The hotel is plush inside and out. There are some signs of wear and tear such as broken tiles but we put this down to "new build settlement" rather than lack of maintenance.
Our room was really clean and pleasant, on the 2nd floor of block 6 with a balcony overlooking the stunning beaches below (the way the hotel is laid out means that most rooms point towards the sea but you wont be able to see it unless you get a room at the top like ours was. The bathroom was especially good with all facilities including a great power shower. The walls are paper-thin though so be prepared to get to know your neighbours very well indeed. Hilarious - but also a little disruptive!
We found the staff at the hotel friendly and helpful and all could speak English.
Our experience of the food and drink was very positive and we hardly ever had to queue even though the hotel was full. However, we did feel that the food may have become a bit repetitive if we'd been staying another week. However, the Christmas banquet was absolutely fantastic. We have never had as much choice of delicious food before - a 5 star effort which led to all the guests spontaneously giving the staff a standing ovation at the end of the meal.
The entertainment programme was pretty much as we'd expected and although generally amateurish, it was energetically delivered and great fun after a couple of drinks!
We'd recommend this hotel to couples and families as there is something for everyone here. Also, the town of Morro Jable is just the right size to provide a good range of shopping/browsing/entertainment opportunities but without feeling like a real tourist trap.
We're glad that we took the postings on this site at face value as we were not disappointed at all. It was everything we'd hoped it would be."

Holiday details

  • Travel date: Fri 30th of December 2005

Excellent week at Jandia Mar off peak.

4
Good
by
Reviewed Fri 14th of December 2012

"I have just returned from a week at the Jandia mar. I went there alone with the sole intention of chilling and indulging in the sun. The hotel was perfect ofr my needs. The weather was excellent and in the low 80's, so sunbathing was possible every day.
I can understand how some guests have been annoyed at queueing for the bars and restaurant at busier periods of the year, but off-peak there was no problem at all.
One thing I soon learned was that the Cava was available for self service in ice buckets at the end of the lounge bar, hence I never needed to queue at all for this drink.
I thoroughly enjoyed the food and was able to construct the kind of meal I preferred; visiting the buffet 5 or 6 times during each meal and never having to queue more than nominally at any time.
The sunbeds were not a problem either and I never failed to find one available.
The gym/sauna is very good.
I must have been very lucky with my room as I never heard a sound through the walls, and there were occupants on both sides of me. I can understand people being unhappy about the lack of privacy on the balcony however.
The rooms were spotless and cleaned daily. The staff were very friendly and the service at the poolside bars was very good.
I would happily stay there again, but would not visit during school holidays."

Holiday details

  • Travel date: Fri 11th of November 2005

Fantastic can't wait to go back!

4
Good
by
Reviewed Tue 30th of October 2012

"My family of 2 adults and 3 children aged 13, 7 and 5 visited Fuerteventura for the first time in October after having only taken a family holiday once abroad to Majorca. Having visited Tenerife on our honeymoon we decided to go back to the Canary Islands. We arrived at the hotel at around 10.15pm and were lucky enough to be allocated two adjacent rooms on a ground floor level and had our luggage taken down to our rooms for us by a member of the hotel staff. We were also provided with a cold plated-up meal at 11.00 pm which was adequate considering we were all pretty tired and not very hungry after travelling. The hotel we found to be very clean and the rooms very spacious airy and tastefully decorated. The pools were fantastic, if a bit chilly, especially the lower pool with the trickling waterfall next to it and they all looked lovely at night when all lit up. Beware the security guard who circles the pools at around 10 am removing towels from sunbeds, we found no problem getting sunbeds even if we'd been to the beach and come back. We only visited the beach once and were a bit surprised to see old men strolling down the waters edge with nothing on - not really suitable for the kids although it made me and my husband laugh especially the 70-80 year old man wearing a thong and a panama hat! The food was very good with a wide choice to suit all nationalities, even our two fussy younger children found things that they liked so no-one was ever hungry! The snack bar was convenient for lunch time if you didn't want to get dry clothes on to go to the restaurant and the kids loved the burgers, fizzy drinks and non-stop icecream (the capuccinos are fantastic with squirty cream). When we arrived the hotel seemed to have predominantly Spanish and Italian guests although towards the end of the week there were a lot more British families arriving. Our two younger children enjoyed the kids club very much and the fact that it had an open-door policy meant that if they got fed up they could just re-join us at the poolside. I enjoyed the fact that I had at least an hour of peace and quiet to myself when the two little ones were at kids club and my husband and eldest son were playing/watching waterpolo - total relaxation! The evening entertainment was good, our 5 year old daughter loved the mini disco every night even though a lot of the songs were in spanish and the boys loved the pool tables. Beware any of the activities staff trying to rope your husband/partner into a Mr Barcelo contest though! Only negatives we would say would be the fact that it rained nearly all day on the second day (although at the time we didn't care we were the only family still in the pool!) - we had two really hot sunny days and 4 cloudy days with sunny spells. The cups that they serve drinks in at the pool bars are small plastic cups which becomes a bit frustrating in the evening with only one bar person serving and obvious queues. Also towards the end of our holiday we started to notice cracked tiles around the pools and hexagon bar area. One spanish man who played water polo in the goal area badly cut his foot due to missing tiles in the upper pool and ended up on crutches. Having said that, we enjoyed our holiday so much we hope to go back to the same hotel at Easter!"

Holiday details

  • Travel date: Wed 2nd of November 2005

Fab, relaxing holiday!!!!!!!!

5
Brilliant
by
Reviewed Thu 27th of December 2012

"My family of 2 adults & five kids of 15, 15, 12, 10 & 22 months stayed here from 27th September to 12th October.
First impression's were wow!
Our flight had been delayed by 7 hours so we arrived at the hotel just before 1am. Reception were great and informed us that the restaurant had food layed out for us. We didn't have anyone to help with the luggage, but we'd always gone self catering and were used to dragging it all around anyway so it was no hardship, our rooms were very close to the lifts near reception anyway.
On entering our rooms we were impressed, they were huge with fantastic bathrooms, big balcony & large wardrobes. They were also tastfully decorated. We had fantastic veiw's of the pool's and the sea from our room's. They had also managed to give us interconnecting room's and the other room with the 2 eldest in was only 2 door's down from us. I took a travel kettle with me as I had read there were no kettle's in the rooms and can't function without my coffee first thing.
The food they had left out for us was nice, a salad, meat, cheese and a roll. And also some sweet pastries and fruit.
What struck us most about the hotel was how airy it was, nothing was cramped and there was plenty of space.
The kids loved the entertainment and most nights we'd find them on the stage at the end of the shows dancing with the entertainers. We never had a problem with the bars being crowded and all the staff were very helpful.
The pools and the surroundings are lovely, very clean and tidy, and we liked the fact that the pools were graduated in depth, it made it a lot safer for the little ones.
As for the food, none of us had any problem finding food that we liked, we didn't find the queing that bad, we ate most days at the pool bar rather than in the restaurant. The kids had as much ice cream as they wanted throughout the day. We did avoid the curried goat that was on offer one night though. And I developed a real taste for Pina Colada's and other cocktails.(well they are free!)
Whilst staying here my 10 year old son was taken ill and the staff couldn't have been more helpful. They called the doctor out at midnight and asked after my son the next day. They have a doctor who comes to the hotel twice a day, so no need to worry if you are taken ill. It wasn't food poisioning just in case you might have thought that after earlier reports! He had an allergic reaction to the sun.
We have stayed in Fuerteventura 5 times before, and my in laws have come here twice a year for the past 11 years, and this is the best and most relaxing holiday we have had. My in laws visited us for the day during our stay and were welcomed into the hotel as guests. We payed £15 per person for them to have an all inclusive day there, that's for 3 meals with unlimited drinks for the day!
We having nothing but praise for this hotel and it's staff and we're already looking to book for next year."

Holiday details

  • Travel date: Tue 18th of October 2005

Hotels near Occidental Jandia Mar

Top traveller tips for Occidental Jandia Mar

  • alfie04 by alfie04

    "Check out what is actually included in the All inclusive package and what is not before you book. Drinks at the bar are served in small disposable thin plastic cups "

Occidental Jandia Mar is also called

  • Barcelo Jandia Mar
  • Barcelo Hotel Jandia Mar
  • Barcelo Hotel Pajara

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