Oasis Papagayo Sport & Family
129 Traveller reviews from Holiday Watchdog
Numerous Times Here With No Complaints
"During our three week stay here, we found nothing at all to complain about or anything that was even borderline. Nor anything that didn't meet our approval or that we were dissatisfied with at Oasis Papagayo. Other than the things that can be attributed to the other guests at Oasis Papagayo causing themselves. Broken things, litter, sun beds, chairs, etc... thrown into the pool. Yet, we DID NOT complain about it to the management or even blame Oasis Papagayo for these things. We didn't even complain about the drunk, screaming woman that was shouting and swearing at the top of her lungs at midnight for over twenty minutes.
The housekeeping and all that is included with it was exceptionally good and well above what we believe to be standard for a three star rated aparthotel. Apartment cleaned nearly every day. Swept and mopped throughout. Fresh towels also. Even though we tried to let the housekeeping lady know that some had not even been used. Bedding was changed more than three times during our three week stay. Which was more than sufficient.
We have been here numerous times and it is always this way. The housekeeping staff must have specific areas to which they are assigned. We are usually booked into the same area and have always had the same lady for the housekeeping. Elena; who does a fabulous job! Well above what we are expecting. She is so friendly and attentive and we always manage to somehow communicate our appreciation to her even though she speaks no English and us only a little Spanish.
All of the staff that we encountered were always smiling, cheerful and had a pleasant greeting for us.
The beds were very similar to sleeping on a memory foam mattress. Just a little more firm and very comfortable. Had a great nights' sleep every night.
We found the grounds and all areas of the complex to be very well maintained and as clean as they could possibly be. The pools were cleaned to a high standard every morning of the week but one I think. But I may have missed it.
We always go Self Catering, but do eat in the restaurant on occasion. There is always plenty of choice of entree, side dishes and desserts to choose from. It doesn't get repetitious if you select and combine different choices of what is on offer. The salad and fresh bread choice is great. A trip to the salad bar could be a meal in itself if you wanted it to be. Plenty of choice for kids and fussy eaters too. The drinks choice on offer is really good also. Tea, coffee, local lager, Red, White, Rosé wine, soft drinks and water.
Over all, we have nothing negative to say in regards to The Oasis Papagayo Sport and Family. We have, as always, thoroughly enjoyed our three week stay in May/June this year and will return again soon!"
- Travel date: Tue 1st of May 2018
There are other places,
"Booked through sun master. Won't do that again 5 person party and a 5 person room. And they wanted more money for under occupancy. Silly me expecting to pay the price I thought I'd pay. Fun then with the cabin crews of Ryan air! wow were did they get these people from? and Â£100 to put a bag in the hold! Its a free for all and chaos on boarding. pay the bit extra and go with someone else! we then had to stand for 2 1/2 hours waiting for our coach on arrival! English bloke on reception wasn't interested and coughed that it wasn't worth their while to take the people waiting until other regional flights had arrived?! A package deal with a well known firm for the next holiday! Hotel appears to have had a face lift which we learned was as a result of Olympic teams pre training. This hotel is geared for locals/ Spanish. The entertainment or complete lack of it is proof all in Spanish and nonsense. Our room wasn't cleaned once and the sheets weren't touched, but we did have a towel change. We did e mail weeks before to get a 1st floor room but sadly that didn't happen. My son and i cut our feet several times in and out of the pool as they are in severe need of some TLC! Food is bland and although there's a lot English tastes are not catered for but you won't starve. But depending on staff the food was great on 2 nights? Tables weren't cleaned and were sticky and attracted flies. I have read that others like this place and they made do and got on with it and made the best of it etc.. I'm not in the habit of spending 2 1/2 grand for a week and then I have to make do? I expect to get what's on the tin. Facilities weren't as advertised, bars were closed, entertainment was awful and the there is next to nothing to do outside the hotel, unless you get a taxi into the town. But once there you pay the tourist prices. Steer clear of the Baku market, very expensive knock offs sold by very well dressed Senegalese. Overall we and the weather made our holiday. Our 3 kids stated that they wouldn't go back to this place as previous holidays in Greece and Spain were a lot better? and they never lie."
- Travel date: Sat 31st of August 2013
Not a 4 star more like a 2 star
"Just came back from 2 weeks in papagayo room was clean, clean bedding and towels 3 times a week. Food was awful kids food was awful no choice at all fries and pizza every night fish in almond sauce every night nothing u could make a meal up with total rubbish. Weather was great windy in the night had to wear jackets.staff was helpfull especially urgullya the receptionist. Children entertainment was awfull tai did nothing couldn't be bothered . Wouldn't go back to oasis papagayo. And 3 salt water pools that really stung your eyes. 1 fresh water."
- Travel date: Tue 9th of July 2013
Just back from here, May Bank Holiday week 2013
"Well quite a few differences of opinion on here for this place. As a family of 5, 3 girls all I can say is a holiday is what you make it. Remembering this place is very cheap and affordable in todayâs market and we have stayed in quite a few AI and yes a few minor issues but nothing thatâs going to spoil a holiday.
First impression excellent really nice surroundings and rooms extremely large, we were AL but the rooms are equipped for Self Catering which is a huge bonus, fridge, Microwave cooker etc etc. 5 pools in total 2 fresh water and 2 salt water and a Jacuzzi as well. Food typical AI but well-cooked and plenty of choice. Problems arise when you pile everything on to your plate at once, then you will get tired of the food. Kids food was a little on the sparse side no nuggets etc. and not always chips either but Pizza was there every night, my girls never ever had nothing to eat. AI not bad drinks etc. snacks ok as they go. My biggest surprise was the Restaurant was never packed always tables and very well cleaned up when people leave. And loads of sunbeds to more than the amount of people staying, which means no early rise to put towels out. I thought there was more English staying and only other was actual Spanish. Entertainment not always on probably due to the season just starting off. Plenty of games at the side of pool and shows on a night just check schedule for planning if thereâs nothing on then at least your aware and can plan something else to do. The hotel is very good, yes there is an odd tile missing or cracked, but is that really going to spoil your holiday??????????? I would recommend it and in fact I really enjoyed going in May not crowed at all and would certainly go back again and so too would my girls even with entertainment not on all the time. Go out there is quite a few bars and things to do in the town......well worth a look. AI doesnât mean you have to stop in all the time, unless of course you want to. The hotel is 3 mins walk to Baku the water park excellent and great shops both on site and just outside main reception area. Try it yourself you will be surprised....I was :-)
- Travel date: Wed 5th of June 2013
Good value for money
"Apartments were big but could have done with modernising.Having said that, the sheets and towels were changed every two days.All the staff were very helpful and always smiling.Viktor was especially good with the kids.Range of evening entertainment was varied...some good, some not so good.Kenyan acrobats were fabulous.Area around pools could have done with cleaning up....thousands of cigarettes ends everywhere....nmot nice.Everything considered, we had a really good time."
- Travel date: Thu 4th of October 2012
hard to find a fault!
"Beautiful clean complex, with spacious rooms with typical canarian wood furniture . The complex was big but not overcrowded and the pools very cold but you didnt have to fight for a lounger (only people that reserved loungers with towels were a few british! and it wasnt necessary)
Rooms were cleaned daily but only got fresh towels after asking after 5 days.
Food beautifully cooked but a bit repetitive after a few days, pool snack bar was freshly cooked food and in covered dishes, burgers,pasta,hot dogs, meats cheese,salad.The food was really tasty and there was plenty of it and we never went hungry.
Entertainment was all in french and they spoke little english that was a downside as if you went in the bar at night you didnt understand the preformers and the kids disco never really got started until 9pm and it was 3 songs and a game of connect four!! bizzare! but funny still had a laugh.
The town was a short walk (15mins) well worth going and the seafront and harbour lovely. The old town is by the harbour and dont miss visiting it at night when it comes to life and has a lovely spanish feel.
Would definately go back, the weather was a bit windy but that would be my only real moan.The complex is very geared up to french and spanish, cyclists and runners but all added to the enjoyment
baku waterpark is a rip off,few slides, park only part open and children not allowed on big slides. big disappointment/ however oasis park well worth the money and a free bus from the hotel takes jsut over 1hr 30 mins to get there"
- Travel date: Sun 8th of April 2012
Worst Holiday Ever !!!
"Don't even know why this place is still in existance..it's got to be one of the worst places to stay.
First room allocated on arrival had cockroaches inside. Second room allocated had no running hot water (fixed after 2 days). Then we got robbed...of everything (some clothes took as well).Who ever did it even double locked the door with hotel keys on their way out!! They had the decency however to put my passports and bracelet back in the robbed room after i moved out,again remebering to double lock the room door,but kept our holiday money,phone and clothes! Loose and cracked tiles all around pool area. A large area of complex without lighting and in some places,the light poles were hanging out of the ground. Beware of the rusty old furniture inside your rooms,as the rust stains just do not come out of your clothes. Don't bother complaing to either Hotel or First Choice,coz they are really not interested.You might get told the same thing as us...crime happens,thats what you have travel insurance for !!!!! Food disgusting,childrens' entertainment non existant.Please just don't bother with this place.I just wish i had personally read reviews dating back to as long as a year ago as it seems this place has been experiencing the same problems for a long time and obviously nothing is getting rectified."
- Travel date: Wed 6th of July 2011
great bar staff
"We stayed at the oaisis papagayo in feb 2011 the apartments are a good size yes a bit dated but clean we had a problem with a socket being loose and the shwer head they were all fixed witin a couple of hours so no problem the bar staff are excelent very friendly the entertainment is what you expect out of season low key we did have one problem with the food it was a bit cold at times we told the rep and he looked into it and it did improve a bit the food was varied and enough choice for a buffet there is a microwave if you want to warm the food a bit more we were all inclusive and the only draw back is you have to get a beer in halfs cant have a pint for whatever reason but can get two halfs ? we would go back again its a bit of a walk into town but taxi back isnt a bad price try to get a apartment with a rooftop terrace much better"
- Travel date: Fri 8th of April 2011
exellent complex, terrible food
"My wife and i have just returned from the hotel papagayo and we went all inclusive. on arrival (1pm) we had to wait 2 hours for our accomodation because it hadn't been cleaned. the apartment was avaerage but i wouldn't rate it as more than 3*. The complex had exellent facilites, an enormous pool with fountain set in the middle, pool bar was open most of the day with food such as burgers, hot dogs and fries, free to all inclusive guests. The food in the restaurant was so bad that we ate out for most of holiday.
To sum it up we would go back to the island and the Papagayo, self catering, but we have had better accomodation on other holidays
- Travel date: Sun 27th of February 2011
Worst Thomson holiday ever!
"went here in june, first impressions of hotel was very nice. actual rooms were very spacious, but had mould all over the bathroom ceiling and everytime the upstairs apt had a bath, water leaked through our ceiling. you had to pay 30 euros a week just to watch their tv, which was suppose to have 6 english channels, but you could only ever get 2 or 3, and that was when it actually worked, which wasnt to often!
poolside and garden areas were very clean and always being looked after, and one good thing was you could always get a sunbed.
FOOD! where do i start? i can honestly say that this is defiently the WORST hotel food ive ever had. my kids didnt eat hardly anything, and i didnt blame them. they only ever had 1 waiter for the whole restaurant, who actualy worked very hard, there was never no knifes or forks out, and you had to wait every day for a glass just to get a drink. it seemed to take about 15 mins every night just to find someone to ask for some cutlury and a glass to get a drink. there was only 1 chef serving you youre food, who doubled up as a washer up round the back as well, yes i am serious. so you can imagine how stressful it was when youre constantly hanging around just to get something to eat.
when i read other peoples reports saying that theres nothing wrong with the restaurant, i can only say, they really need to get out a bit more, because i and most of the other guests i was with thought the whole set up was just a joke. we spent all our spending money on eating out in the resort, which was annoying really because weve still had to pay for that crap in the hotel!
entertainment wasnt much better, everything centered around this dingy indoor overgrown sort of beachut place.
there was this fellow called BAZ, yes baz, i know, whos real name was probably martin or something,who ran the show,and every night he just sang his own favourite songs BADLY! most people from our hotel went into the resort every night, which was very nice and family freindly.
i would never go back to this hotel in a million years, and as for 4 stars, yeh right!
i could go on, but i think ive said enough about this place, if you do still decide to go, go self catering, because the actual hotel and pool is fairly nice.
- Travel date: Sun 7th of November 2010
"Just back from this hotel yesterday. My husband and I and our 4 young children (all under 10) had a great and much welcomed holiday. The hotel is definately not 4*, perhaps more like 3*. I read loads of reviews before going and did not know what to expect. The apartments were quite clean and very, very spacious (even for a family of 6). We had a ground floor apartment with no a/c. The rooms were very warm at night but we did manage to sleep well. We did see 3 cockroaches throughout our week there, but it was fine - certainly not infested !! All in all the hotel is a little bit tired looking - there are broken tiles round the pool and the bathroom in our apartment could do with updating. The pools were clean and a lovely temperature. There were two very shallow pools for the children which they enjoyed all day long. Food was a little repetative and the vegetables awful !!! Salads were great and breakfast was also good. Snack bar at pool got a bit boring too, but fine for one week. Packed lunches were terrible - if we were going out for the day we made extra at breakfast time. Thomsons reps worked very, very hard and kept the kids entertained nearly the whole day - they loved it, and so did we, as we could relax. Thanks to Bubbly Bex, Boogie Baz and the team. Corralejo is nice. The walk from the hotel is ok - you need to work off all that food somehow !! All inclusive should have included ice creams for the kids - not really all inclusive. Also - they cut our bands off at midday on the last day, despite paying for 7 full days. Very cheaky !! Would not rush back, but definately enjoyed our holiday. "
- Travel date: Mon 25th of October 2010
"We came here on a 7 night holiday, 2 adults and 2 children, first time I had booked with Thomson. When we arrived we went to our room and the heat hit us, they were having a heatwave so the rooms which didnt have air con were terribly hot. I remembered reading before I booked that there was no air-con but the rooms had a fan, unfortunately our didnt so we went straight back to reception to get one. The reception staff were so helpfull, bent over backwards to help all they could. Within 10 mins a maid had brought a fan over, we also paid to hire another one for the children.
We got up early the next morning, went for breakfast then grabbed our towels and got to the poolside at 9am. Mistake! You;re not allowed in until 10am!!! never heard of anything so stupid before! it was like a ghost twon until anout 10am when the pools opened then you started seeing the odd person about. very weird! peacefull though.
My 2 kids went to the kids clubs and loved it. The evening entertainment was also great for the kids, and they loved Thomson the Dog.
As this hotel wasnt inclsive to Thomson customers there were quite a few French people about, RUDE is one word to describe them.
One thing that let this holiday down was the food. When you are All Inc. in my opinion you;re tummy should never rumble, mine did! Food was repetative and poorly cooked. If you like pizza, chips, chicken nuggets and onion rings you'll be fine! Myself and my 2 children relaly struggled to find anything decent to eat at all 3 mealtimes, husband was fine as he eats anything anyway.
I would reccomend this place to stay but only on Self Catering as there are plenty of restaurants 10 mins walk away."
- Travel date: Tue 21st of September 2010