Sheraton Fuerteventura Beach, Golf & Spa Resort
12 Traveller reviews from Holiday Watchdog
DISGRACEFUL MANAGER BEHAVIOUR
"I unfortunately witnessed an accident in the ladies toilets adjacent to the pool bar/restaurant of the Sheraton Fuerteventura ,on Friday 6th May. I was taking my granddaughter to the toilet,when a lady in front of us literally skidded on the floor and landed with quite a thud.The tiled floor directly inside the door was very wet and the accident was caused by this.Several people,including myself assisted the lady.However I was quite amazed when a young manager arrived and suggested that the lady had "fainted"....All present assured him that this was not the case....the lady slipped on a very wet floor.To my amazement,the manager then asked the lady (who was clearly quite upset and shocked) if she needed a doctor,but at the same time,advising her that "it would be expensive for HER to have a doctor come to the Hotel!!!! Clearly trying to distance the hotel from any liability regarding the accident. .I certainly will not return to this hotel again because of this,as I feel the guests health and safety aren't a priority... and I hope the lady has recovered. "
- Travel date: 19th May 2016
beautiful hotel but ......
"had mixed feelings about booking this hotel really but overall very nice. very quiet the week we travelled but the staff, although very friendly in the main, were pushed to cope at breakfast mainly. Pool bar service pretty poor and cleanliness around the pool area was a little bit lacking eg small tables around pool were not regularly cleaned. We found the food very good overall. The chinese restaurant was really good - we had 9 children with us -the eldest was 10 youngest 18 months - and we found something for everyone. The childrens club was mediocre - the staff didn't really make much of an effort to interact with the children - we stayed in the Sheraton in Tenerife last November and all the kids loved the kids club - purely down to the staff. Childrens pool should really be heated but apart from that the pools were very nice. In all very nice hotel and would stay again."
- Travel date: 20th March 2007
Best ids club ever!
"We stayed at the Sheraton Fuerteventura from 14-21st Feb 2007. After reading some of the reviews on here, we were a little apprehensive but were very pleasantly surprised at how good this hotel was. Here are the highlights: 1. We were upgraded from a standard room to a junior suite which was massive with a great bathroom, walk in dressing room and a sitting area. 2. The kids club is fantastic - it's free in the winter months and our 4 year old and 1 year old had a ball. I normally don't leave my kids in the clubs on holidays but this year they were begging to go in. 3. The breakfast is really good - freshly squeezed orange juices, smoothies, cava, full cooked or continental breakfast, loads of fruit and cereals (Kelloggs, so the kids felt at home!) It was fantastic. 4. The hotel was not busy but there was still a good atmosphere - I put it down to all the Irish who were there. No problems getting a sunbed. 5. The hotel is located next to a shopping centre which has a big Spar and a few other good shops. Its about a 15 minute walk from the town of Caleta De Fuste but we walked it each evening no problem. 6. The staff are really friendly - especially the porters and the staff on the kids club. 7. Our rate gave us complementary entry to the spa on one day and it was really nice. Loads of different water treatments and a luxurious setting. 8. Unlimited internet access. If I had any negative comments to make it would be that the hotel restaurants are expensive to eat in. We only had lunch there the first day and every other day went to the shopping centre or into Caleta. We are definatly going back next year!"
- Travel date: 22nd February 2007
The 'whingers' were telling the truth.
"Reviewers that label anyone who does not share their perception or opinion of any hotel and this hotel in particular as 'whingers' are doing both the future paying customers ,and in Sheratons case the hotel chains reputation itself a grave disservice. For we decided to try this one because of praise for the groups hotels from business customers that had holidayed or stayed in Sheratons elsewhere.(not this one) Judging by those related experiences and the reality of ours the management need to improve this venue dramatically. We stayed at this hotel in early November and we were gravely disappointed.The hotel charges a premium rate that made it not so far off what we would expect to pay for the fabulous service and surroundings in the upmarket Dubai hotels but the quality of the experience here was anything but 5 star.( We have also stayed in many fine Spanish 4 & 5 star hotels. All were superior to this one and all offered far better value.) The mediocre standard of this hotels breakfast buffet with dreadful undrinkable coffee, pretend orange juice (and if you had the temerity to want an egg with your breakfast you joined a lengthy queue) was the first suprise. At this level you would expect top class ingredients well prepared and cooked, not unedible welded together bacon,hacked up german blood sausages (the same ones remained on offer for several days) and just one lady trying to cook omlettes,eggs,waffles and fritters for the whole dining room. Bang went our anticipation of an enjoyable,leisurely breakfast with fine food and aromatic coffee ect. We do like to indulge in a good breakfast on holiday because our busy work schedules do not allow time for such pleasures in the U.K. - but it was not to be. The few staff that were visible were pleasant,polite and tried to be helpful but mainly seemed to be rushing around trying to cope with far too heavy a workload - although the hotel itself was only about a third full. Our first lunch consisted of two somewhat tired poorly presented salads in the pool bar (with two drinks the bill was almost Â£30) We should, you will think ,have complained (whinged?) but we decided to forget it for we did not wish to spend our precious holiday time complaining.! - - - - - and we had by then abandoned our assumption that booking into a five star hotel with a Sheraton badge that these people know what they are about and the quality of the service and catering standards would be high. We did however have a very good holiday and enjoyed the good humour of the refugees from our hotel we met in the little ajacent town ( We were all eating out of course! ) but to pay the rates charged by this hotel and then have a virtually self catering holiday may not be everyones idea of fun. So do not expect the usual five star ambience,leisurely pace,discreet and quietly efficient service or quality of gastronomic pleasures that prevails in most establishments of this ones (we assumed ) stature. Our room did not have the advertised tea and coffee facilities and when we asked we were told that we could order from room service.The charge was Â£2.50 approx per cup. The television would only receive the relentlessly repetative CNN News and Eurosport (in English) although you could get a selection of films for Â£12 each.There was no Sky Television so football fans are out of luck. If you arrive on one of the many cheap deals offered for this hotel ( says it all really ! ) you may well be happy with the larger rooms and flashy bathrooms but if you are paying the full Sheraton rate you could well be very unhappy with much of the rest. On our last day it took an hour and twenty five minutes to pay our bill when checking out for there was only one very,very busy (and I have to say extremely pleasant) young lady trying heroically to deal with a long queue of guests,numerous telephone calls and requests from maintenance staff. We had to send our airport transfer taxi away and rebook it an hour later. Ironically as we had so little positive to say I was not going to review this hotel for we hate complaining (or whingeing ?) and I had just shrugged my shoulders and put our stay there down as an expensive learning experience ( i.e. mistake ! ) but when I read the over the top praise and the condemning of other reviewers opinions I felt it was very neccessary to respond. Stay there again? No Thanks"
- Travel date: 10th January 2007
5* Accommodation, 3* Service
"We stayed here at a special promotional rate and were given a promised upgrade to a room with excellent views across the pool area and out to the sea. The room was what you would expect from a 5* hotel - special mention for the almost silent air conditioning and the welcome addition of an equally silent ceiling fan, plus the best hotel hairdryer we've come across. On the flip side the omission of a full length mirror is surprising; there are detailed instructions for use of the keyboard/internet access, neither of which are available; there is very limited english language television (sport and news only). The bathroom facilities are first rate but there is a problem with the drainage - shower fills up and then drains away very slowly and sinks won't drain while the shower is draining away! Breakfast was very good but more consistent labelling would be helpful in identifying unfamiliar foods. We had no problems finding a clean table and breakfast service was generally good. There is a general lack of helpful information in room and around the hotel. There is no spa price list or indication of what, if anything, is free to residents; there are no sample menus and prices for the hotel restaurants either in the room or published outside the restaurants; there is little or no 'tourist' information. The information folder in the room seems to mainly direct residents to 'call for more information' - why not put it in the book? The hotel and grounds were kept spotlessly clean and chambermaids were excellent and pleasant. However there is a problem with general maintenance. We spotted a number of small things around the grounds that, in our experience of other similar hotels, would have been picked up and dealt with immediately, e.g. large muddy puddles on a pathway that didn't drain properly throughout our stay. There also seems to be no communication between housekeeping and maintenance - 2 broken bulbs in our room were not replaced throughout the stay, the door stop was snapped off before we arrived and never fixed, the automatic sensor switch on the corridor lighting ceased to function early in our stay so lights were on 24 hours a day - all small things but not usual in a 5*. During our stay we were also left without a functioning toilet in our room for a morning when maintenance failed to respond to a call - reception dealt with the problem very well but this is not good enough. A second incident with the electrics in the room was repaired very quickly. The pools and pool area were very pleasant although in the height of summer we imagine there may be a problem with number of umbrellas. We were a little surprised that there was no waiter service around the pool. There is a general lack of atmosphere in the public areas inside the hotel. The piano bar is pleasant enough but it is difficult to create much feeling when the waiting staff ignore clients. We once waited 5 minutes, went to the bar and were instructed to return to our seats and someone would come - after another 5 minutes. The second time we listened to the piano for 20 minutes but were studiously ignored by the waitress and left. So to sum up, this is a well appointed and pleasantly situated hotel being badly let down by sections of the staff - possibly acceptable while special offer prices hold but 5* prices demand not only 5* accommodation but 5* service."
- Travel date: 7th January 2007
Excellent Hotel worthy of its 5 star rating
"My Mum and I stayed at the Sheraton, Fuerteventura for a week this December. Being Starwood preferred guest (gold )members, we have come to expect certain standards when visiting Sheraton hotels. We were certainly not disapointed when we visited this hotel. The hotel was beautiful, the rooms large and extremely comfortable, with every amenity (including a coffee maker). The breakfat buffet was excellent with a varied selection to suit all appetites. Every staff member including the general manager, were extremely pleasant and helpful, and no request was too much for them. The grounds of the hotel were beautiful and had excellent facilities for adults and children alike. The spa although not particularly large, is a lovely way to while away a few hours! The hotel bordered a beautiful clean public beach, where loungers and pedalos could be hired (if required). Two new hotels ( due to open for the summer season 2007) are being built immediately next door to the hotel, but there was minimal disturbance from this. The hotel is directly under the flight path, however, once again this was not problematic and during our stay at the hotel the latest flight was approximately 10pm. A few hunderd metres from the hotel is the Atlantic centre which has a couple of good restaurants, plus several fast food restaurants, a selection of about 20 shops and a good supermarket, it also has a bowling alley, trampolines etc to entertain the children. You can also catch the local buses here to almost any where on the island. Caleta de Fuste is about a kilometer from the hotel and is fairly commercialised, it does have some nice shops and a Saturday market if you are so inclined. We thoroughly enjoyed our first visit to both this hotel and Fuerteventura, so much so that we have arranged to return in April 2007. If you enjoy a good hotel with excellent facilities in quiet surroundings you will certainly not be disapointed"
- Travel date: 26th December 2006
Please heat the outdoor pool!
"This hotel is very much 5* in its appearance but the service and facilities need working on quickly! I compiled a list of faults although mainly small, nethertheless they made the stay more 4* than 5. The main problem for us with a toddler in tow was the outdoor pool not being heated! It was faulty they said-other faults were ice machines not working in corridors, no tea making facilities (not arrived yet-been open 8 months!)Kids allowed in the spa on one day, then the next not! No bell boy about. Beautiful rooms and on site creche but the staff just don't seem to want to help you or care-maybe its bad management! If you are chilled type of person and get a bargain room rate like we did then go and stay, if not you had better leave it for another 6 months or else you will be cheesed off!"
- Travel date: 27th November 2006
Great for holiday with little one
"We stayed at the Sheraton for five days with our five month old baby and had a wonderful time, thanks to friendly and helpful staff. On the day of arrival we were allowed to check in early and on the day of departure to check out late. Inbetween we had a great time, the hotel is spotless and very comfortable, close to the airport and to the small town of Castillo, where additional dining options are available. Bringing our sleeping baby to the various restaurants was not a problem. When our push chair had a flat tire the hotel staff directed us to a local garage where it was fixed in no time, for next to no charge. Another selling point: the best breakfast buffet we've ever had! Great selection of local and international foods, fresh juices, yoghurts, cereals, cooked breakfast... and even a glass of Cava to get you off to a good start of the day. All in all, a very good place to spend some time relaxing with your family."
- Travel date: 25th November 2006
"Stayed here for one week in October and it was lovely. Hotel nicely decorated and very clean. Rooms lovely and spacious and a massive comfy bed! Pools brilliant and also a jaccuzi but it was a bit chilly so didn't get to use them much - think we had a bad week weather wise, but when the sun did come out it was really hot! This gave us a chance to use the spa which was fantastic, really relaxing. Overall a fab holiday and fab hotel...do not understand the bad reviews, can only think that in the height of summer it may be bit too busy."
- Travel date: 16th November 2006
"I have just returned from a weeks holiday today and stayed here. The hotel is beautiful - just like the pictures. Staff are all very friendly although some do not speak very good english however they try to understand. Weather was great and room stunning. I am quite shocked at the other review written about this hotel - the food was beautiful and the chef very quick and cooked the meat to how you wanted it! Yes the planes do fly overhead but this is clearly stated in the resort brochures so if you do not mind seeing planes then it isnt a problem - infact you tend to forget them. I would agree that paying for the loungers on the Beach was not right surely if you are payiing for 5 star then you shouldnt pay for the loungers. The only thing I would say as a down side to the hotel was lack of entertainment. If you are going for a relaxing week or two then brilliant but if you like a wee something at night after dinner then no.. The excitement after dinner was the piano player! Overall the hotel was fab, staff lovelly and I would most definetly go back in a minute. On looking at other hotels in caleta de fuste this one is the winner hands down."
- Travel date: 18th October 2006
Beutiful decor ... shame about the service
"Unfortunately I felt that it was not such a pleasant stay in this hotel. It had many teething problems. It had only been open three months. One could not fault the decor ... this could definately be rated 5*. I wonder how can a hotel be rated 5* when it has just opened. In whose opinion is it 5*? In my opinion the hotel manager should of been there at all times. Staff were not trained to deal with complaints from the majority of the guests. Understaffed ... lack of knowledge out and about excursions. Food terrible! Hot food was cold or luke warm on some of the dishes. Absolutely no vegetables all week ... except for a sloppy over herbed ratatoue. One evening my husband was served what supposed of been a piece of cooked chicken ... but when he cut into it ... it was raw. He had to queue for 20 minutes. Due to the fact that an extra 150 guests turned up unexpectedly. One chef could not handle it ... yet there was no help on hand for him. Directly under the flight path. Constant planes flying over whilst you are in the pool area. Music playing in the pool area during the whole course of the night and on into the morning, so this could be heard in the bedroom. Having to pay 15 Euro to get into the spa when one is a guest. Some staff seemed to have a bad attitude. The beach charged 3 Euro for beach beds ... I was under the impression that one does not pay if one is a guest at the hotel. All in all they need to polish up their service because at the moment it is none existant. The management should not place blame on the staff but on themselves. They need to make changes. I would not return here. I have never been so disgruntled on my holiday as I was on my stay here. The only decent thing they did all week was to waver the charge of 30 Euro's for the curtesy room."
- Travel date: 14th October 2006
I have traveled to countless holiday des...
"I have traveled to countless holiday destinations over the last ten years, staying in many 5 star hotels across the World. The Sheraton at Fuerteventura is by far the best in terms of service, quality, and value for money I have come across. The rooms were spectacular along with the views from our balconies. The service was second to none, and although traveling on business, the surrounding resort and accessibility to the rest of the island was excellent. Definitely be visiting again in the near future."
- Travel date: 10th September 2006
Top traveller tips for Sheraton Fuerteventura Beach, Golf & Spa Resort
"Watch your step....the rooms are fine,as are the amenities. ...but should you have an accident ....beware of unhelpful managers "
Sheraton Fuerteventura Beach, Golf & Spa Resort is also called
- Sheraton Fuerteventura Beach Golf & Spa Resort
- sheraton fuerteventura beach hotel
- sheraton fuerteventura