Insotel Punta Prima Resort & Spa
41 Traveller reviews from Holiday Watchdog
definately not your 5 star...... 3 maybe
"All we can say that it'd deft not 5 star material. Ok if you have children. Food catered more for Germans. Service in restaurant slow, again not 5 star.
Pool areas not kept clean enough. Broken glass and lolly wrappers round pool for days. Also plasters that had obviously come off peoples bods and stuck to pool side areas. Yuk!!!
Had to pay 22 euros for the safe key and you only got 7 back at end of week. 36 euros for the towels which was returnable. 30 euros if you want a late check out. Being as we did not arrive until 21.15 hours we thought this was a bit of a liberty. On arrival we got to the restuarant at 21.25 to be told they 'shut in 5 minutes so we should hurry our meals'. That went down well, we only wanted a quick snack anyway.
Rooms were ok, had a TV, if you like 'Rocky' or 'Spiderman' everyday all day.
On a deftinate note, the garden grounds were kept beautiful. Well done to the gardeners. Anything else on a definate note....... we'll think about it and get back to you!"
- Travel date: Wed 10th of October 2007
"The Insotel is a lovely complex, built into a hillside overlooking the sea. Itâs close to the small town of Punta Prima which has a few limited shops and restaurants and an adequate sandy beach, but little else. Accommodation is in blocks of 10 â 12 apartments, generally with 1 or 2 bedrooms. Furnishing is basic but all the necessities are there.
There are two outdoor pool areas, both clean and well tended. The lower area has three pools, all relatively large, all of mostly constant depth (paddling, 1.2m and 1.6m). This lower area tends to be quite busy. The upper pool area has a small toddler pool, a larger paddling pool and a large 1.6m deep pool. This area is quieter than the lower area and offers better views. None of the pools are heated which is fine in summer, but may be an issue in the off-season. Lounger availability was good in both pool areas. There was also an indoor spa which offers Jacuzzis (over-16s only, very irritating to us with children) and an unheated, relatively small pool. This indoor area is poorly lit and we found it very slippery.
There are several places to eat in the complex, ranging from a poolside bar, an adequate Italian restaurant and the full/half board buffets. There were three dining rooms for the buffets, which were opened at different times to minimise queuing, a system which worked well. The buffet offered nice terraces overlooking the pool and the sea.
Unfortunately, the attractive complex and the great pool areas didnât make up for the Insotelâs shortcomings.
The reception staff were hopeless at best. We arrived at around 11:00, but didnât get our room key until 15:00, thereby losing a big chunk of the first day just waiting around, bored. At no point were we told about, or offered use of a changing room. Our luggage was not locked away as requested, but simply left in reception on a trolley. The only upside of this was a free lunch. For information: if you go, there are changing rooms in the reception basement â pack a separate bag with your trunks in and get the free towels from reception.
Second point of contention was the food, which was monotonous in the extreme and only of average quality. The same dishes were rolled out each lunchtime and evening, with the only variation being the type of meat or fish that chef threw on the griddle (which there was generally long queues for). We were bored by the third night. Breakfasts were the same each day, with the only variation being the type of sausage available. Breakfast cereals were of poor quality and Kelloggâs fans are advised to bring their own cornflakes.
Drinks at the main bar were extremely expensive (nearly double the price of the much better Princess Hotel chain). The slow service of the bar staff in this bar was made worse by their inability to fix a decent drink. Stick to the beer: their Margaritas are undrinkable, gin and tonics are either water-weak or blindness-inducingly strong. In addition, the main bar has all the atmosphere of an airport departure lounge but with slightly less comfortable seats.
Final gripe is at the âentertainmentâ. Each evening there is a mini-disco for the kids. At least that is what it claims to be. The first 5 minutes are spent teaching the kids the mini disco chant (âa-b-c minidisco oleâ â practice this at home, kids), this is followed by a lot of shouting by the presenters during which maybe two songs are played and then the presenters spend the final 10 minutes of the 30 minute session trying to sell an overpriced mini-disco CD. Following the mini-disco, there is generally a show. Sadly for six out of the seven nights, these are put on by the animation team and it is fair to say that enthusiasm is no substitute for talent.
If Insotel put some effort into improving the food and drink, brought in some external entertainers and generally sharpened its act, this place could be excellent. As it is, we will not be returning and, judging by all of the people we spoke to, neither will they."
- Travel date: Sun 2nd of September 2007
not value for money
"Having just returned from a two week holiday staying half board at the Insotel Club Punta Prima, my advice to anybody looking for a 5 star holiday at a 5 star hotel which this hotel claims to be, to book somewhere else or prepare to be disappointed. We paid a 5 star price for what is in our opinion only a three and a half star hotel, it does have some positive points but you will find the accommodation basic to say the least and the restaurant and food experience truly dire if you are accustomed to 5 star dining.
The mentality of this hotel is to do everything for the client to the absolute minimum. The room is small, poorly designed and must have been finished in a hurry judging by the fixtures and fittings hanging off the wall. Mealtimes are so bad that even though half board we gave up the second week and started eating out at the local excellent restaurants, we were not alone judging by the faces of many people that were also staying at the hotel that we saw doing the same. At the hotel restaurant, clients are hurried, the plates of buffet food crammed so close together that the kitchen staff are unable to keep up with the supply of anything fresh or half decent. The quality and choice of food over any length of time is limited and unimaginative. Not what you expect from a so called 5 star hotel.
The quality of the food served at the pizzeria during the day Iâm sure would also insult most Italians I know.
The drinks are extortionately overpriced and as everyone is assumed as being âall inclusiveâ you will constantly be told when ordering anything other than the norm that your request is not included in the âall inclusiveâ no matter how many times you explain that you are not. They have 2 glass sizes at the bar, one for 'all inclusive' and a larger one for those who are not, failure to mention at the time of ordering your drinks will result in you automatically being given a smaller glass whilst paying twice the local price for a drink as well.
The positive points were that the swimming pools were excellent and the kids club and sports facilities very good. The events team are also very dedicated and there are many things organised in the day if thatâs your thing, whilst the evening entertainment was ok for my 8 year old, if you havenât got kids then I canât imagine you wanting to sit through to many shows though as nearly every night is put on by the events team, not outside professional artists.
In summary, if you have kids you won't have a terrible holiday if you stay here, the location is quite and the local area very family friendly, it is just simply over priced and certainly not 5 star and if 5 star is what you are expecting and have paid for, you will not receive value for money."
- Travel date: Thu 16th of August 2007
The Good, The Bad And The Ugly!!
"My wife and I have been all inclusive every year since 1998 and although we have been to worse hotels we would only recommend this package to families with children aged between 3-10 years as the animation staff said themself, 'the children are the most important people here' that is very commendable but if you are adults paying a lot of money with no children then it's a bit unfair.
Weather, frendliness of staff, food (however repetetive), attention to children, sunbeds very comfortable, abundance of seating in the evening, regular and cheap local bus to Mahon.
The site is very hilly so if you have walking disabilities forget it!, beds in room very hard and low, evening entertainment caters mainly for kids with no adult participation ie: Mr or Mrs Isotel, girls v boys etc, lack of selection at Italian restaurant.
Lack of bar staff and the all inclusive cut off is 11.30pm (you may be waiting to be served before that time but at 11.31 YOU WILL PAY!!, disco as advertised never opened.
We booked our holiday through First Choice and i'm afraid the treatment we received was quite simply not good enough. On arrival at the airport we were not given a welcome pack or had a rep present on the transfer bus, as we were the only people going to Isotel whe hadn't a clue when our meeting the next day was. The next day we both lurked around looking for our rep and she appeared at just gone midday she was a lovely lady but hadn't a clue about our hotel, we asked her 3 questions firstly when does the local bus depart? she said 30 mins past the hour in fact it's 20 mins past the hour and we missed it!, secondly where can I buy cigarettes? she said from a machine 10 mins walk from the hotel that was fair enough but right at the end of the holiday some german bloke bought a box from behind the bar! and lastly we asked her if the whole complex was all inclusive as we were puzzled why we had a cooker and fridge in room she said it was and in fact it's also half board!!. It may seem petty but we only asked those 3 questions."
- Travel date: Sun 15th of July 2007
great place for families with young children
"We spent a week at this aparthotel with our 2 year old son. Overall the hotel is as described. The accommodatrion is clean and comfortable, fridge and hob in kitchen area of room. Bathroom with shower cubicle and seperate bath. We stayed half board, breakfast and evening meals are served in a nice child friendly dining room, food usual buffet type and ok but could be a bit monotonous if there for more than a week! House wine not particularly good but does not cost much more to upgrade your wine choice at meal time. The making of the hotel is the pools and playgrounds for little children, plenty for them to do. A choice of three pools for little ones plus 3 for grown ups. The kids club we only used a couple of times. They have good facilites and are happy for you to stay with your little one if they don't want to be left! The staff are very friendly. The play grounds are nice but beware of the hot metal slides! Potential to be dangerous. There is also a lovely play park 5 minutes walk from the hotel. The beach is small but nice, clean, about 5 mins walk. There is a supermarket on site which is well stocked but expensive compared to one just near the beach (5 min walk, along with a few restaurants, cash point etc) Overall a nice place to stay with little children if you dont mind paying a bit more. Not sure I would want to stay there during peak season, expect it is very busy then and you will have to wait for tables in dining room, lack of sun loungers etc. Beware of towel thieves around pool if you hire hotel ones, we did have one removed from our possession but we owned up to the hotel and they did not charge us for it. They also let us have our room for 5 hours extra on our last day free of charge. The hotel site is on a bit of a slope but pushchair/wheelchair friendly.Would go again whilst our little one is still young."
- Travel date: Mon 25th of June 2007
Be careful when you go
"Like others, after reading reviews on here we were a little worried about what to expect. We needn't have worried.
After checking in we were given assistance with our luggage. We were fortunate that or apartment was near the restaurant and main bar. I would not like to have to hike up the hill. It is steeper than the brochures show.
Breakfast is good with plenty of choice. As we were all inclusive we also had lunch and this was much more relaxed as the majority of people seem to be half board. You need to time your evening meal though as the restaurant gets very busy, very quickly. We went in as soon as it opened. After a couple of visits though we did eat out in Punta Prima in the evenings. The food was excellent and very resonably priced.
The mini Disco is great for kids and our son who is 3 loved it. The evening shows are not bad andit is a nice touch that they take your drinks order at your table.
Overall we had a great time and 11 nights was just right. I would avoid school holidays. and July and August as it will be too busy. If you do not have kids then I would avoid the place."
- Travel date: Mon 9th of October 2006
Fantastic if you have babies or young children
"Just got back from Punta Prima Insotel Club Apartments where we stayed for one week All Inclusive with our 11 month old baby daughter. We have travelled many times all over the world and taken many sun holidays in Europe usually staying in 4 star accomodation. You should go to this complex if you have children under 10 years, any older and there is not enough for them to do - (we have two older teenagers at home so we know this!). The little town is very small and quiet with a few restaurants and one bar (I think) and the beach is small but clean and very near to the complex if you want a day on the beach.
This resort is value for money, it's beautifully clean, good location, well kept, the pools are spotless, apartments cleaned every day, staff very helpful and friendly. The children's pools are fantastic and the big adult pool is lovely for dad to have a good swim. If you want a safe, clean, relaxing environment to take your baby or young children I would highly recommend this complex. It is worthy of a "Spanish" 5* in respect of all of the above.
Top tips if travelling with under two's would be - slip mat for the bath (soft water makes bath very slippy!) Rains or harness for high chairs in Restaurant (as they have no straps and most babies try to climb out onto table!) Take baby food, nappies etc if you are still using them- they do sell everything in the supermarket but it is very expensive (double price) for nappies and Hipp baby food, swim nappies were 2100Euros! My summary would be - Great holiday choice if you want a place to go with a young family, sun, swimming, fun clubs and entertainment. We loved it!"
- Travel date: Wed 26th of July 2006
very nice resort overall
"This resort is visually very attractive and well layed out. The appartments are in blocks (reasonably small ones), with an upper and lower floor to them. I recommend trying to get the upper floor ones as these had better access from the back and had a proper balcony, unlike ground floor rooms which only had entrance from the front and hence lacked balcony and were almost dug into the ground as the resort is on a slope (enabling lovelly views from rooms with views and as you walk down the central pathway between all the appartments down the meal halls / entertainment hall or bottom pool.
Around the appartments is landscaped gardens, these are very well cared for and the grass colour and quality puts mine to shame, this is maintained by their very good irrigation.
Our typical day consisted of getting up early (about 7.30 - 8), to put towels on the sunbeds we wanted for the day ahead, although there are signs saying not to do this - everybody still does. There are 3 pools. 2 pools are at the top of the resort, these offer excellent views whilst swimming of the sea and surrounding countryside.
According to other reviews these do not get as busy as the bottom pool down the hill, however we found them to be just as busy, with perhaps more younger children than at the bottom pool.
All pools are well kept and about 1.6m max depth i believe although shalllower areas are present too. The pool at the bottom of the slope on which the resort is situated on has a bar next to it where you can get basic food e.g.-sandwiches, chips etc, ice creams and drinks. A lot of these are free if you go all inclusive (which i think is about Â£20 a day in english money#), however we didnt choose to do this and had to therefore pay for them. we found these to be expensive.for example we were paying 2.2 euros for a ice cream, where the same one could be bought for 1 euro using the local spar supermarket, in the local town. This applied to everything - it was much cheaper to buy from the spar 'supermercado' in the town (situated down the bottom of the resort and to the left - near the beach area) than from the bar near the pool or from the supermarket/shop on the insotel club site, where bottles of water were over twice as expensive as they were in the spar stores. Although you have to walk further with them it is only about a 4 min walk from the bottom pool to the spar and about a 6-7 min walk from the spar to our appartment which was just over half way up the hill.
the spar sells everything you could want and was very clean. they sell cold pasteurised milk which can be taken back to rooms and used for tea/cereals if wanted. The fridge/freezers are very good. no hot drink facilities are provided in the rooms, but cups, and other cooking appliances are available, there is an extracot fan and hobs etc to cook on. The appartments themselves are VERY nice . they have sofa bed type things within them and two seperate beds which can be joined togther or apart as required. They are spotlessly clean. the bathrooms are very clean and tidy. about 5 towels given to you at any one point, ones put in bath will be replaced every morning by maids. Beds are also chnaged and made every morning and things are generally cleaned. bathroom has shower and bath. hot water easy to get on shower - doesnt run out or anything.
the water there is very soft so it is hard to rinse soap off etc. the rooms have 2 fans on the ceilings, one in the living area ad one in bedrooms, these can be set between 1 - 3 , 3 coolest setting. also there is air conditioning in the rooms, this can be set between 10 oc or 30oc, This is very effective and we woke up cold everynight. better than being hot though - you can obviously change setting to suit you. we left our energy activation card/key in all day and night so we could leave the air conditioning and fans on whilst we were swimming etc during the day.
there is a tv in the room. this has mostly foreign tv channels on it but has bbc world news and cnn on it and a foreign mucis channle called viva which are all ok to watch if bored/killing some time.there is plenty of wardrobe space provided and approx 20 coat hangers. windows have 2 sets of curtains, one thick white pair to stop light entering mornings and waking you and a conventional nice looking set. these are very effective and can make the room nice and dark, a nice change after a day in the sun. there are lots of lights in the rooms so you c an create nice ambience if required. bedside lights too for readers etc.
there is a classy safe in each room in the wardrobe in bedroom. to activate you have to purchase a safe key from reception on arrival - 15 euros per safe key i think for the week. this key needs to be put in the key hold in the back of the door of the safe, you then need to close thedoor, enter a 4 digit code and press lock button. this will set the code u will use. to open simply type in your 4 digit code again. be careful as the code you type e.g. 9087 and then lock it will be this code that you need to use to open it again, so make sure you enter it correctly when locking it. it is very worthwhile to have (not that anything was nicked - but just for peace of mind etc).
a typical day consisted of getting up to put towels on sun beds at 7.30 ish. eating breakfast between 8 - 10.30, then sunbathing and swimming, followed by walk down to town -past that to beach area, where we had swim. There is no shade here unless you purchase a sun umbrella for a few euros from the spar or rent one - but didnt do that so dont know how much that would cost. sea is perfect blue and sand is fine and golden , but during the time we went the waves sucked whcih was annoying. there is a flag system in place - green flag -ok to swim, yellow flag (we had twice) - danger - it was just a bit more wavy and peeps were still swimming - no currets or anything that i noticed. and red signifies no swimming. we didnt have that one. there are life guards on the beach at all times.
there are various palces to eat in the smallish town area, they seem to cater for english primarily. didnt try these however as food quality looked as though it might be problem - however many people were eating outside them so they may have been nice. night times (most nights) there are market stalls in the town selling jewellry etc at about 8 -9 ish we went and they were still around.
dont expect and manners from sales assistance in shops however , they all seem thoroughly ****** off and impolite, but i suppose that can be expected. the spar doesnt sell cigarrettes - only the mahon airport does i believe. however the spar sells alcohol and this is very cheap - like 10 euros for 1 litre bottle of mailbu etc ad smirnoff etc.
after swiimign at the beach we would return to the insotel club and do some more sunbathing and swimming in the pool before going back to the rooms at about 5 ish. night time food was between 8 -10 ish ?i think?. we then moved across to the entertainment hall were there was a show put on the the insotel entertainers every night. these guys basically ran the whole resort and could not be faulted for effort,kindness etc. the entertinment started at 9.30 and finished at about 10.30 each night, after which people e.g. - parents and young children were pulled forwards and encouraged to dance with entertainers for a while. very good if you are a young child or adult who like dancing .
The shows ver ok. but not brilliant, moulin rouge was best. they were all dance orientated and rather dragged for me as im not all that into dancing etc, but again the quality of the performances could nto be faulted. these shows were all mimed - bit annoying but ok. the entertainemnt hall was lovelly, very nice hall-lots of seating air conditioned as was everywhere including food hall. drinks were expensive as we were not all inlcusive. if you drink any more than about 3 cocktails or 4 spirity drinks a night it might be worthwhile going all inclusive as a whisky and coke is like 5 - 6 euros per one and coke is comething like 2.40 euros.
alot of cocktails are inldued on al inclusive but some are not, this applies to spirits. after about 11 at night, there is not much to do really except sit around in entertainment hall talking or outside of the hall on terrace talking. only on wed and fri night is there a disco. this really let the resort down for me as im a teenager. this is run by the entertainers. it is in the smaller hall at the top of the hill near the north pools . they ahve good sound system and friendy atmosphere. this opens at 11.30 and entertiners leave at about 1.15 which is when it fizzles out. so quite short and only 2 times per week , this was annoying. couldnt find any other nightlife (club) etc in the near bye town, so i wouldnt neccesarilly recomend this to teenagers lookign for that sort of thing. during day lots of activities arranged water polo etcetc. entertiners frequetly asked if we wanted to do any of them. there were at top pools though i think. there were aerobic classes in mornign around 10 ish at bottom pool, and salsa classes at about 4,30 at night again near bottom pool. the whole resort seemed to be salsa mad, might be due to the main entertainer being a vary good dancer and into salsa . might not be the same when you go? the music comign from the bar next to the pool and the bottom gets annoying after a while, it is all very repetitive.
the food in the resort was generally good, much better than i expected reading reviews on here before i went. highlights was the bakery. these made fresh breads rolls, crossants, dognuts etcetc. all very nice.there is a toast machine, beans every morning -cereals, with colder milk(but still warm~) if you look on chiller units near salad alternatively just use the hotter milk next to the cereals themselves. this was ok and doesnt sound as bad as im making out. i recommend the suager puff type cereal - it was very nice.
u have to que for fried egg/ bacon in the mornings and some of the main meats at nights, this was very annoying. the bacon in the mornings was also mainly fat - so unless you have patience of a saint and are prepared to remove all of this leaving small strnad of bacon left i wouldnt bother.
there is lots of fruit available, and desserts. sea food at night(prawns like every night and salmon etc most) and various meats on offer. always salad, but not always vegetables(although most nights). there is pizza and fries which arew always good every night aswell as pasta and tomato sauce every night whih is very nice. for dessert there id fruit salad , various sponges.ice cream etc. DRINKS ARE ALSO FREE even if ur not all inclusive, with meals. they dont have shandy so you have to ask for beer and a sprite. the beer on its own is awful in my opinion but then i dont particularly like it anyway. you can get wine bottles etc. worth while getting lots as its free. the white wine was nice in my opinion, although i am again no wine conoseur. food was not changed over that much but there was always enough to eat.
bakery was available at night too - so u could have soup starter with bread roll which was always good. two types of soup to choose from every night. nice everynight except one.
waiters were all very helpful and friendly.
im read soem reviews were table were left unclean for ages. although this is true to some extent -they do a good job the majority of the time and it never looks too messy. so overall food not as bad as expected. table spread very nice too.
iv also read reports dissing the recpetion staff. in my opinion these were ok, they seemed over worked. only ever 2 perhaps 3 if lucky there at one time. always had to ait everytime we went there but only for about 5 mins max.
towles are available to hire during week. you put down deposit and get most back at end of week.
so overall the hotel and surroundings are lovelly, but entertainmet night times lets it down. also LOTS of young kids running around so if they annoy you i wouldnt go. if you are happy with sitting around outside talking night times after the dancy show then this would be a good holiday for you. its all lit up nicely nightimes providing easy navigation and good views .
Overall i would recommed this holiday a lot,especially for families with young kids, its just a shame about entertainment e,g - lack of it for teenagers and slightly longer walk to the nice beach than i had expected (and lack of waves) although prob just me being alzy :). oh - the beach gets very busy sat and sundays as its near mahon with residents. but its still ok. there is also a chemist and doctors in town centre and actually doctors on site i believe too.hope this review helps."
- Travel date: Mon 24th of July 2006
Don't Expect Too Much!
"We have just come back from a week at the Insotel club Punta Prima, and were very disappointed with the complex considering the amount of money we spent. We stayed all inclusive with a teenager, 3 year old and baby. There are definitely kids everywhere so don't even consider if you have none!
First of all the food was not up to the standard of even a 3 star hotel. It was really bland with no taste and even though we went all inclusive we had to eat out twice! The restaurant was under-staffed although they were very friendly and did their best to please everyone.
The pools were lovely at the top of the complex - which is a walk up the hill may I add so this is probably why they were a bit quieter. There were no sunloungers free at the bottom pools because they were all claimed with towels very early in the morning!
There was nothing much to do for our teenager and all the clubs were foreign speaking so our kids didn't want to use them. Also the mini-disco was only on for half an hour each evening with the same routine.
There was lots to do in the way of sports but because we had small children to look after we didn't get to take advantage of any.
The setting is good with lovely views but a potential nightmare if you are someone that finds it hard to get about and there is a bit of a walk to the beach because at the bottom of the complex is just rocks.
One day we arrived back to our apartment to find the door wide open which we definitely locked earlier on in the day which was abit upsetting although nothin was taken as the one thing I can say about the resort is that it is very safe and you don't hear much noise at all especially at night-time. Also we saw some wonderful sunsets from the seats outside the main entertainment bar.
All in all we would not go to this resort again as it certainly isn't worth the money, and definitely not with First Choice as we only saw one rep once after a few days of being there and we had to chase her. They didn't give us any sort of a service and we had to find out everything off our own backs so may as well of booked the hotel and plane separately!
To summerise dont bother if you cant stand screaming kids! Dont bother if you like variety and more importantly- tasteless food unless you like stilton - yummy! and be prepared to wait for nearly everything. This resort is not value for money it is like a factory that turns over guests on a regular basis. If you expect any sort of thanks for spendng your money at this resort dont expect any even when you check out.
My honest opinion - Dont bother!! absolutley CRAP!!"
- Travel date: Thu 13th of July 2006
"Took a weeks break at the appartments in the final week of May 06. Having read some of the other reviews we were a little apprehensive; however, it was an excellent holiday. The complex was busy but not crowded; we could always find room by the pools with sun loungers, anytime of day.
Plus side: cleanliness & appearance, they make alot of effort to ensure the grounds and rooms are clean. Staff friendliness, they never see to get stressed, even at the busiest meal times. Facilities, generally very good. The main restaurant got busy around 7pm but we never had to wait more than a couple of minutes to be seated. Evening entertainment was a little hit & miss to be honest but all the kids seemed to enjoy the shows! Never had a problem getting served at the bar but watch out for the white house wine, its fine in the restaraunt but not good anywhere else!
The room was fine for the amount of time we spent in there. We have a 3 year old and we moved one of the sofa beds into our room so when he went to bed we still had the run of the room & balcony. Cannot comment on any ant problems as we had an upper level room and never saw any. Plenty of clothes storage & hangers. Little cooker was fine, but no kettle (we took a travel one). Bathroom good, separate bath & shower, always clean towels. TV in lounge area, we never really used. I always take a small portable DVD player incase the weather turns bad and you find yourself spending more time in the room than normal (good for the plane aswell to keep the little ones quiet) - for those who do the same, TV in room only has Scart input so you need to bring an adaptor.
You can hire towels for the outside pools at the fitness centre, 18 Euro refundable deposit each. Kids club staff are great but there didnt seem a huge amount of toys for the kids to play with. The club is big both indoor & out with good play areas which the kids loved.
Airport transfer times are a real bonus.
Downside, minor points: couple of times I went to reception, I had to wait quite long as there always only seemed to be 1 or max 2 people to deal with enquiries.
Safety deposit in the room, you have to pay 15 Euros for a week, normally hotels take a refundable deposit. When we asked about a clothes iron, again you have to pay and it needs to be booked a day in advance as it comes from a company outside - I think a 5* resort would have a couple of irons lying around in housekeeping.
Grill restaurant, good for light lunch if your down at the bottom pool but wouldnt bother in evening, food quite poor. Top pizzaria is alright for lunch, food ok but nothing special. Staff great though. Finally, in the main restaurant, be aware when they are cooking the chicken fillets on the hotplate, they dont seem to understand the concept of cooking them through, most of the time the meat inside is still very very pink!
Final tip, go all-inclusive, not sure whether we saved money but its just so much easier to just show a card throughout the day than having to worry about cash."
- Travel date: Sun 4th of June 2006
Punta Prima aka Pusha Prama
"Having just arrived back about a 20 hour delay I thought I'd record my thoughts whilst still fresh in my mind.
We both needed a ralaxing hotiday and decided to treat ourselves to a 5 star rated holiday.
Unfortunately on arrival we realised we'd made a big mistake.
The accommodation allocated to us was no more than two star rather than five, looked very tired and in need of a complete revamp.
On arrival at the restaurant we noticed an army of buggies lined up outside and once inside it was like entering a Butlin's holiday camp.
The food was basic and if you didn't get there within the first hour of the restaurant opening the food was not topped up and the choice very little. After day 1 my husband developed diarrhoea and vomitting and spent most of the week eating and drinking very little.
The service at the bar was poor and the average time waiting to be served was 15 minutes.
Overall this most be the worst holiday ever but the price we paid was robbery with violence.
Buggies were lined up like soliders outside the restaurant
- Travel date: Mon 27th of September 2010
Not what I expected-irratating awful place! Not enough sunbeds and awful food!
"If you like the idea of Butlins than this is definitely a hotel that you will love (but at the price you are probably paying you are not the type to like this sort of holiday) Imagine Butlins in the sun with no available sunbeds! I found from the minute I arrived this hotel irratated me. The noise all day long with repetative songs and dances by the clubs entertainers really got me down. Tried to find sunbeds in the quieter north pool but I guess everybody else found the south pool maddening NO SUNBEDS. The food was disgusting and cold I ate out for most of the time. The holiday was not cheap but I was made to feel as if I was a porper because one had to walk past the 'Prestige' section of the resort to get to the beach and they had plenty of empty sunbeds! My two 15 year olds were very disappointed with the resort as they were eager to meet other teenagers. No evening entertainment for them. The hotel should have a small disco room meeting place for the teens of this age. If you have little ones I guess they would love the dancing and shows that the semi pro entertainment team put on every night..... two weeks I guess you have to see each show twice! The lifeguard in the south pool had many tasks to do including taking pressure from people moaning that they couldn't find a sunbed and get rid of stray dogs in the area.... what would happen if a child needed saving in the pool! Finally if you are going and get the early flight from Gatwick do not expect your room until 2pm this was very frustrating and a waste of my first day. I got out of my bed in England at 2.15 am to get the 6am flight and arrived at hotel at 10.30am. Pack swimming things in the top of your luggage!"
- Travel date: Tue 24th of August 2010