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Reviews summary

4
Good
354 reviews
Brilliant
136
Good
128
Average
39
Poor
21
Awful
30
  • 3.5 room
  • 3.5 pool
  • 4.5 beach
  • 4 service
  • 4.5 dining
  • 4.5 amenities
  • 2 value
  • 4 food
  • 5 cleanliness
  • 4 location

28 Traveller reviews from Holiday Watchdog

DON'T GO THERE

1
Awful
Reviewed 23rd July 2012

"DIRTY,SMELLY Accomadation . Bathroom diabolical bath had no enamel on it and stains were painted over. Honestly you would not want to shower in it.Glad i only had to spend a few hours in this hotel,before demanding we be moved to a 2 star hotel that was more superior to this supposed 3 star hotel"

Holiday details

  • Travel date: 22nd July 2012

more 1star than3 star

2
Poor
by
Reviewed 15th July 2012

"rooms basic but do the job westayed for 2weeks the sheets and towells were only changed once and if the towells were wet the staff hung them over the balcony to dry.Had to check plates and cutlery to make sure they were clean.The cold drinks machine broke down as did the hot drinks machine and the toaster and the freezer with the desserts in it. they dont tell you you need to pay a 20 euro deposit to hire remote for air con and tv so you think its going to cost 69euros a week as price list on the check in desk.Wont be going there again"

Holiday details

  • Travel date: 15th July 2012
  • 4 Location
  • 3 Beach
  • 2 Room
  • 2 Pool
  • 3 Service
  • 2 Value
  • 3 Food
  • 5 Cleanliness

whatever you do DONT GO THERE ITS AWFUL

1
Awful
by
Reviewed 29th September 2011

"We had the misfortune of spending 2 nights in this awful hotel which made fawlty towers look live a 5 star hotel compared to this, staff really miserable, the hotel room was awful really dated hasnt been decorated since the 70's as least had a view of a builders yard with no sun to be seen from room. The plates were dirty at meal times and the staff stared at you when you were eating made to feel really uncomfortable, the pool was disgusted, no music, no entertainment and lights were switched out at 11pm had more freedom in Colomendy when I was 10 years old. Do yourselves a favour and dont book this hotel , we are not not overly fussy people just like somewhere clean and tidy but this was absolutely disgusting we couldnt wait to get out of the place and the staff need to go to charm school "

Holiday details

  • Travel date: 28th September 2011
  • 5 Beach

Brilliant Holiday. We shall return !

5
Brilliant
by
Reviewed 9th June 2011

"My husband and I and our two grandchildren aged 11 and 9 stayed here for one week from the 31st May.(half board) We found the staff very friendly and helpful, Our rooms were serviced every day with fresh towels and bed linen. There is multi language television available in the bedroom. The children, during siesta, watched CBBC and there were also all the BBC channels available. There is also air conditioning in the room which we did not use and a safe which we did. The meals we thoroughly enjoyed and we were so glad that it was not a "chips with everything" place. There is always a comprehensive array of salads, always soup and a choice of three to four main interesting dishes and of course good desert choices. The waiter or waitress was always on hand to help, there was no language barrier. We are so embarrassed by some of the rude comments that have been written about this hotel. They don't deserve them. However having said that we do not think this is a suitabe hotel for an All Inclusive holiday from what we saw and the clients we met who were expecting a "Benidorm" type hotel. It is a small family run hotel with 61 bedrooms which makes it almost exclusive."

Holiday details

  • Travel date: 9th June 2011
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 5 Amenities
  • 5 Food

you get what you pay for

4
Good
by
Reviewed 2nd September 2010

"After reading all the reviews about this hotel, we were panicking about our weekend break. Yes the rooms are basic, but clean and cleaned daily. The staff were friendly and helpful. Their isnt much choice of food but there is enough. This is not a five star hotel and is not advertised as one. All the people that we spoke to were all ok with the hotel and we enjoyed are stay. Please dont give bad reviews because of little things you dont like, if you want a upmarket hotel then pay a upmarket price "

Holiday details

  • Travel date: 1st September 2010
  • 5 Beach
  • 3 Room
  • 4 Pool
  • 4 Service
  • 4 Dining
  • 4 Amenities
  • 4 Food

Myself,my friend and her son aged 7 went...

1
Awful
by
Reviewed 13th July 2008

"Myself,my friend and her son aged 7 went in august 07.upon arrival we found only 2 beds in room,when we asked for bigger room we were told all rooms were same size.when they put another bed in you could'nt move,we were constantly saying "sorry just need to get over there".there was no air con but found out 2 days b4 we left that we could'v hired a fan.the food was absoloutly disgusting,fish every evening(which smelled throughout the hotel).on 1 evening there was somthing which looked like a scotch egg but there was a BEAK sticking out of it!!!!!!!!!!!!!!!!!It was bland and tasteless.there was no entertainment in the hotel so went out every night.Also ended going out to the centre every day for b'fast and dinner.The pool....well it was very small,no childrens section and the surround not very clean.I'm not a very fussy person but I WOULD NOT RECOMEND this hotel to anybody.It has put me off santa ponsa and dont plan on returning,especially to SANTA PONSA PITS."

Holiday details

  • Travel date: 13th July 2008

the rooms clean and basic as we expected...

2
Poor
by
Reviewed 6th July 2008

"the rooms clean and basic as we expected food not great very little choice staff very unfriendly dont go in june as we had an invasion of 45 spanish teenagers who took over the whole pool which included dive bombing into pool and leaving everyone lying by the pool soaked and having to move from the pool also coming in at six in the morning making lots of noise complained to staff told to see manager in morning who was just as unhelpfull then felt so bad that we had to book into portophino apartments along the road until they had left we were not the only people to complain quite a few others did to and got nowhere would not recomend this hotel to anyone"

Holiday details

  • Travel date: 6th July 2008

For a 2 star Hotel I was very happy with...

4
Good
by
Reviewed 1st July 2008

"For a 2 star Hotel I was very happy with my stay. The rooms were cleaned 6 days a week and although I had booked a single room it had a double bed and was quite spacious - certaintly plenty storage space. The bathroom was large - a bath with shower over it, WC, sink and bidet. The balcony was a decent size with comfortable chairs although it didn't have much of a view. I may have just been lucky as some others staying there at the same time as myself claimed they had small rooms and tiny bath, one even just had a shower with a shower tray. The food was good - although at dinner I had to ask what things were a few times - there was no need for me to eat out. The staff at the Hotel were very friendly and helpful. My only complaint would be about the many noisy students who were staying there at the time. There was no need to bother about them through the night though as a bus picked them up at midnight and took them off to Magalluf. Any complaints, the staff were happy to help with. The pool area and bar were fairly quiet when I was there but I imagine during July and August it would more busy. I would not put people off going there - If you expect luxury =- choose a higher rated Hotel but if you are just going to be eating and sleeping there it is fine. "

Holiday details

  • Travel date: 1st July 2008

since i arrived at this hotel there has ...

1
Awful
by
Reviewed 24th June 2008

"since i arrived at this hotel there has been non stop music being played by younger holidymakers and even when we complained the staff just said "what do you want me to do about it " they dont care and apart from that santa ponsa pins is pathetic the food is descusting the pool is disguisting and overall rubbish! but its not finished the food is horrible and just the same plain and boring similar to the hotel this is rated two star it shouldnt have any nevermind two "

Holiday details

  • Travel date: 24th June 2008

Apalling. The beds were extremely uncom...

1
Awful
by
Reviewed 27th January 2008

"Apalling. The beds were extremely uncomfortable, a wafer thin mattress on wooden slats. The food was dreadful - far worse than either of us had ever been served at school. Many of the other guests, despite being on half board, ate out because it was so diabolical. The staff were indifferent at best and hostile at worst. Management tried to swindle us when we changed money in the hotel and when we pointed out their error they were extremely rude. We stayed early in May 2006 so it was just bearable but what it is like in hot weather with no air conditioning is anybody's guess. Our strongly worded advice is DON'T GO THERE!"

Holiday details

  • Travel date: 27th January 2008

The worst hotel I have ever stayed in, t...

1
Awful
by
Reviewed 4th October 2007

"The worst hotel I have ever stayed in, told no room for use till following day put into dirty apartments and told we should be happy they where paying for a taxi. Got back next morning after sleepless night and still had to wait till 11.20 before we got a room. There for two weeks half board it cost us a fortune to eat out all of the time as the food was so BAD, no choice and everything was out of a tin then deep fried. Bed linen changed once the whole time we were there, left with no towels when we asked for some we were told no laundry, very unhappy unpleasant hotel couldn't find anyone with a good word to say about the place. How it got a three star rating I will never know I would have rather stay at faulty towers!!!! "

Holiday details

  • Travel date: 4th October 2007

Looks nice on arrival...

2
Poor
by
Reviewed 9th October 2012

"I stayed at the Santa Ponsa Pins at the end of August with my partner and my two sons. When arriving at the hotel it looks very nice for a 2 star. Very well kept on the outside and the reception area is tastefully decorated and clean. However, when we got to our room (well we actually stayed in one of the six apartments - A04), it was just disappointment after disappointment!! Firstly, the tiles had fallen off the walls on to the cooker in the kitchenette area and were left smashed in to pieces. There was rust and mould at the sink and draining board area, fridge and worktop. The ceiling dripped water everytime someone took a shower in the room upstairs, there were thick clumps of dust and grime all over the floors, the bed frames were covered in rust. The bath was covered in grime and was stained yellowy orange (looked like someone had bathed in fake tan)! The food was very basic, my children lived on chips and bread rolls for a week!! Watch out for the sausage at breakfast... Bright pink inside!!! The towels were changed everyday which was a bonus but the bath and showers are so dirty, you wont feel clean anyway!!! Santa Ponsa is nice, not ideal for children but lovely beach and some nice bars!! Recommend Mactavishes and Coconut Joes."

Holiday details

  • Travel date: 9th September 2007
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Hotels near Santa Ponsa Pins

Top traveller tips for Santa Ponsa Pins

  • "expect the worse then you wont be disappointed"

  • by Gill

    "Dont go to Santa Ponsa Pins"

  • by Happy Family

    "The only grouse we had was with the Shuttle bus company, A2B. Inward journey 1hour, outward 2.5 hrs"

  • by honest john

    "santa ponsa is a great place "

Santa Ponsa Pins is also called

  • Santa Ponsa Pins
  • hotel santa ponsa
  • santa ponsa pins hotel

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