24 Traveller reviews from Holiday Watchdog
Not A Four Star
"Location is good.there are two hotels we where told we where in he other one as the receptionist a man said the one we where dropped off at was the wrong one as it was more for Italians and the British one was across the road felt we where not good enough for that one .but we had to go there for lunch every day as our dining room closed at lunch so it was very busy. food was ok but very repetitive and I thought leftovers where been used through things. staff work very hard its spotless and they are very pleasant .entertainment not very good except for two nights that where ok as it was professional acts. room is small as three of us just a double room with a camp bed so not enough space for clothes. "
- Travel date: Mon 14th of September 2015
Not quite 4 star
"Just come back from a week at Pinero Hotel. Property always very clean and tidy. Good variety of food but quite often very warm, plates were always cold which did not help, told chefs on several occasions but still cold plates. Evening entertainment, we had three nights with a brilliant lady singer after that it went down hill with reps fooling about and loud taped music. BEWARE of pick pockets in the store opposite the hotel as my friend had her purse stolen from her handbag in that shop."
- Travel date: Fri 12th of June 2015
Be warned, they overbook, happened to many in week 5th August
"Be warned if considering staying here. Just returned from seven night holiday. Party of 3 adults, 2 children booked 2 rooms. On arrival told no room for us! Other guests also treated in this disgraceful way. Told all rooms in all 3 of their hotels full! Offered self catering accommodation other side of bay but with no facilities and would have to commute to and fro to main hotel if wanted any facilities! Not practical especially if have children and not what we paid for, (all inclusive). Eventually had to go to another hotel in Magaluf, one of the teenage party areas of the Med, and lived out of suitcases before moving back to hotel 2 days later. This happened to many so be warned. Will update later with more details when have more time. Much more to come."
- Travel date: Wed 3rd of September 2014
would go back
" Just back from 1 week in Pionera Hotel,booked for Santa Ponsa Park but put in Pionera instead, was a great hotel,nice rooms staff and food all excellent, only complaint was in dining room not all food had info to tell you what it was, I do like to know what i'm eating!!"
- Travel date: Fri 16th of July 2010
"Me, my partner and are two children stayed at this hotel for 10 nights at the beginning of june and we could'nt of asked for a nicer holiday. The hotel is very clean and all the staff are really nice. There is food on nearly all day long it was brilliant. There is a good selection of food, and all tasted very good. We would definately recommend this hotel. It was a great holiday. "
- Travel date: Mon 21st of June 2010
what a fantastic week
"we booked via on the beach and choose hotel santa ponsa park only to told 4 days before departure that it was closed.. and the alternative was the hotel pionero we agreed and what a peasure it was. The staff on reception were efficient and helpful, booked in and up to the roon within 10 mins of arriving.
The hotel was spotless, staff friendly and the food was what we expected, they cater for basic tastes but we ejoyed saled every day - fresh,meat hot and fruit,cakes and ice cream for afters.
The pool area is two pools with ample space whilst we were there, two sun terraces one was getting the sun until about 6pm in october fantastic.
yes you did have to wait at peak times to be served but everybody did and there was no complaints.
The entertainment was ok in a hi de hi way but the staff were energetic and got people involved.
The hotels location was its best feature 300 mts to the beach, then left for some good meals and quiet bars or right to the Irish and scotish bars for a good evenings singing and dancing to some excellent irish singers thanks Dubliner for a great night.....
we had 8 fantastic days and came home relaxed,tanned and with bigger bellys would recomend this hotel and resort for those lokking to choose what kind of day they want and nt to have it forced on them. "
- Travel date: Thu 16th of October 2008
stayed at this hotel 22may2008 for 10 da...
"stayed at this hotel 22may2008 for 10 days.rooms allocated were dreadful at the back of the hotel looking on to the bins and air conditioning vents. the noise was terrible and we could not sleep.On complaining I was told the hotel was full and we could not change
until rooms became available. The reception staff WERE VERY RUDE AND UNHELPFUL.
This is a tired hotel in need of refurbishment.The staff are tired and cant be bothered.
I must say that the duty manager when I did get to see him was very helpful and had our rooms changed. I will now find it very hard to recommend this hotel."
- Travel date: Sat 4th of October 2008
On arrival at the pionero hotel we were...
"On arrival at the pionero hotel we were told had to wait an hour for room which was not convenient at all. The food seemed ok but on the second day of our stay was son started vomitting and come day three myself and my husband where the same violently being sick. When I went to report this to hotel staff they just said that no one else had complained and what did they want them to do. Very helpful indeed! Would not return here and definately would not go half board. Hotel is nice, clean and in a good location but food poisoning guaranteed"
- Travel date: Tue 26th of August 2008
On arrival at the Pionero hotel at 4:00a...
"On arrival at the Pionero hotel at 4:00am (without the accompanment of a Thomson Representative) we were greeted by the receptionist and informed that we had no room booked in our name. We were told there were no rooms in the hotel or in any of the sister hotels. We were then given a small room with a double bed on the ground floor at the back of the hotel and the patio door had been broken into and it would not lock. Reception staff in this situation were not helpful, other people staying in the hotel had said that this happens all the time so be aware that you may not have you room on arrival. When we were given a room (6 hours after the arrival) you couldn't fault it. It was spacious and comfortable. Breakfasts were at a good standard, evening meals were satisfactory. Also make sure that you ask for your deposit back on your safety deposit box as the staff did not offer us ours. Good location to the beach and bars would go back to Santa Ponsa but not to this hotel."
- Travel date: Sun 10th of August 2008
Nice Hotel; staff helpful & cheerful; ro...
"Nice Hotel; staff helpful & cheerful; room clean but in need of redecoration. Breakfuast good; prices except for fridge OK. Resort is a bit jaded."
- Travel date: Mon 30th of June 2008
The first thing you see when you enter t...
"The first thing you see when you enter the pionero is the beautifull plants and flowers and nice modern reception.The staff were very helpfull and nothing was a problem.We went half board[food was BRILLANT and plentyfull],having travelled alot it was the BEST hotel i have evered stayed FANTASTIC.10/10 no problem,rooms nice and clean[bed made for you and cleaned every day]Hotel had plenty going on everyday and night,BRILL.If your thinking of going to santa ponsa give it a try you LOVE this Beautifull,Clean,Modern hotel....10/10 "
- Travel date: Sun 22nd of June 2008
The first thing we saw on arriving at ou...
"The first thing we saw on arriving at our hotel was a sign on the door saying it was closed (Santa Ponsa Park) but we had been moved to the Pionero next door, not a problem, lovely hotel.
Always clean everyone very friendly.
However the advertised mini disco never happened, apart from my daughter dancing on her own on stage every night and the advertised snacks were a lot less than usually available in all inclusive. The hot snacks, toasties etc were only available at lunch time, which was when the restaurant was open anyway, and the rest of the time it was help yourself to a few miserly things from a fridge by the bar.
Apart from that, great holiday! Food in restaurant always good, good variety and the resort was big enough to be interesting but not too lively perfect with a young family
We will definitely go back."
- Travel date: Tue 16th of October 2007