10 Traveller reviews from Holiday Watchdog
By far, the most amazing hotel I've ever stayed in!
"There is no way that the other reviewers who critisized the service at the Son Net actually stayed there. We were treated like royalty! Upon arriving we were greeted by the manager who offered us a complimentary cocktail. Each member of the staff kept track of our likes and dislikes, along with our whereabouts and how they could make our stay better. They anticipated any request we might have, upgraded everything they could, and treated us like we were the only guests in the hotel. The spa is amazing and truly first class! The food at the hotel's restaurant is to die for! The lobster bisque took my breath away, the staff knew more about wine than my boyfriend did (which is tough to do.) Even room service was amazing, it was truly like fine dining in the privacy of your own room. We are planning to stay at every Stein Group hotel if they are all run like this one. I've never felt more pampered or relaxed in my life and will happily go back to the Son Net."
- Travel date: Fri 19th of January 2007
3 star service for 5 star prices
"We stayed in one of the villas promoted on the hotel's website.
Despite the impression you get from the website, these are NOT run by the hotel, but are private houses. The first villa we saw still had clothes of the owners in the cupboard and food in the fridge. The villas are also a 5 minute drive away from the hotel, so a car is necessary to reach the hotel.
Renting a villa one can use the hotel facilities, price for a pool cabana is included.
Unfortunately, the facilities do not offer anything. The tennis ground was in desastrous condition, the gym is poorly equipped.
The hotel itself is very nice on the first look, but soon you will discover a lack of service and competence by hotel staff.
The language skills are not sufficient if you need more than just your room key.
Service in the bar was by no means 5-star-level.
When asking for some music in the bar we were told to go to a club in Palma!
Dinner at the restaurant was good, whereas service was on a low level, again.
All in all the hotel charges high prices for low service in a nice surrounding."
- Travel date: Thu 29th of June 2006
"My husband and I stayed at the Sonnet for five days during a two week stay in Spain for our honeymoon in Sept. '05. While it was hard to stay in a hotel with no views of the ocean, the service, relaxation and overall luxury we found at the Sonnet made it worth it. In our early 30s, we were by far the youngest people staying there. We had the clay courts all to ourselves each day, and they had decent rackets that they loaned us. The restaurant was superb -- and my husband loved the Frette robe in the room. Just steer clear of the insanely overpriced Ketel One at the bar."
- Travel date: Fri 10th of February 2006
Great setting for a long weekend
"Very good stay at the Son Net. A few things let it down, not as formal or as home counties as the Residencia more informal, which included the service. Reception is a little hap-hazzard, didn't feel they were in control of making bookings for restaurants/taxis etc. Booked a deluxe, would definately go one up to the superior as found the room a little on the small side but still charming. Room service food was bland (think airline food) but the restaurant was amazing, difficult to believe they came from the same kitchen! In short, 4 days was fine, without a car any longer and I'd go stir crazy. The spa (well, a room) was not great, that really needs some work, overpriced and badly delivered. Charming, a little eccentric and needs to raise it's game a touch."
- Travel date: Sun 28th of August 2005
Best on the island
"We just got back from a long weekend at this wonderful hotel. All you would expect from a Relais and Chateaux. Classy, cosy hotel, excellent service. Pool is fantastic. Highly recommended for families, our 2 year old loved it.
At least as nice as the La Residencia. The village is 11 km outside of Palma, so you certainly need a car."
- Travel date: Thu 11th of August 2005
Gran Hotel Son Net - Absolutely Wonderful
"My wife and I have just returned from a wonderful - but unfortunately all too brief - stay at Son Net. The hotel was outstanding in all respects and I can see why it featured on a recent TV programme of the Top 10 hotels in the world. The amazing art collection was a real surprise as was the quality of food in the spectacular restaurant setting."
- Travel date: Sun 29th of May 2005
could again be wonderful
"Our first stay in May 2003 was superb; the service was at that time was excellent. We returned in May 2004 to find a marked deterioration; this was due to the departure of most of the staff and manager to another hotel. The new staff had not yet been adequately trained although the room service remained good. The manageress was delightful and acknowledged that the hotel had to deliver to justify the tariffs. The setting is just idyllic and we are returning in June 2005 with some optimism. Rigorous staff training and good leadership should save the day."
- Travel date: Thu 24th of February 2005
great ambience,terrible service
"Stayed at the end of May 2004. Beautiful hotel-very well designed, big rooms, marble bathrooms, stunning mountain scenery. Down sides - the service was very poor - had to wait 20-30 mins to order a drink in the bar or pool, and often had to hunt down the waiters..not very 5 star. Watch out for the extras - they try to charge you 30 euros+ per day for the pool cabanas.. Plus the pray for good weather - there's not much to do in he hotel, and the local town is not exactly picturesque (lots of building going on)..All in all I think the hotel is attempting to punch above it's weight - until they improve the service they are strictly 3 star..."
- Travel date: Sat 29th of May 2004
A Piece of Paradise
"This is a lovely, charming,romantic place set in a very scenic spot.
The service was wonderful. Rooms are very pretty."
- Travel date: Sat 27th of September 2003
This place is fantastic
"The Gran Hotel Son Net is one of the most beautiful, luxurious hotels in the world! First of all, Majorca is one beautiful island, and the location of the hotel, a few miles from the city of Palma, is perfect. The hotel is a former residence which has been converted into a lovely hotel, with beautiful rooms and the most perfect bathrooms you have ever seen! The setting is ideal to truly get away from it all. In addition to the beauty of the place, the food is outstanding, and the spa treatments are excellent. The pool is great. What more could a person want. If you are looking for the perfect place to enjoy an outstanding hotel experience, I recommend the Gran Hotel Son Net."
- Travel date: Sun 6th of April 2003