46 Traveller reviews from Holiday Watchdog
Great place, shame about the
"We booked our holiday at the Viva Tropic in December 2008 to suit two families for seven persons in all. The Thomas Cook staff asked us the usual questions, would we like a sea view, pool view etc. We obviously said yes.
Flight details changed just a couple of months after booking. No problem.
We started off from home at 3am on a Saturday morning. The problem arose when we arrived to book in.
The reception staff at the Viva Tropic said your rooms are ready with a pool view as requested, that will be 10 euros a day, 70 euros for the week each family total 140 euros. We questioned what if we didn't want to pay the 70 euros each. The reply was, but these are your booked rooms there are no other rooms available but we might be able to offer one soon, which was at the furthest distance from all the amenities and nothing else. If you don't take it you may have nothing.
We paid the 70 euros under protest as we thought we had paid sufficient by booking early & paying top money.
After speaking to the staff afterwards it appeared we were being treated second best to the Scandinavians who apparently pay more for their holidays & everything for them was included.
This left a sour taste for the rest of our holiday as 70 euros was basically a night out for three of us, leaving us short of cash.
We explained the problem to the rep but basically pointed out that could do that, showing us the Thomas Cook small print at the back of their brochures that local charges . However it did not identify any charges for 'POOL VIEW', did foe sea view & air-conditioning.
We have booked with Thomas Cook for years and have never been charged for a pool view. If however this has been brought up when booking we would have budgeted for it and there would have not been a problem.
Beware, particularly if you are on a budget as we were! A holday for us was a luxury even though it was only for a week, it was our only holiday."
- Travel date: Tue 11th of August 2009
viva tropic by Richard and Liz
"We booked Viva Tropic for a winter walking holiday in the sun and weren`t disappointed! Staff at reception were helpful, the hotel was nicely updated but the self catering appartments refurb has been shelved apparently for 2009. The apartments were beautifully clean although have a slight damp problem - design fault of the 1980s? The resort had majoritively closed for the winter so we ate out in the day and self catered at night with help from microwave/fridge and twin electric rings. take a hairdryer as none in rooms and only 2 for hire. Very populular with germans/cyclists."
- Travel date: Mon 2nd of March 2009
read the reveiws
"hey we have just arived back from the viva tropic its a lovely place to be
its clean and has all you need
the one downside to this place is that unfortunatly there is a lot of germans and they are very rude they think they own the place the way they go on
they ARE VERRY RUDE and disrespectfull
as another lady has noted the same in her reveiw
and i think it should be noted when you see the parents letting there children piddle in the pool age 5 and 6 little boys thinkin its clever because there parents laff at them i personally think this is discuting and i wouldnt let my chil in there after i seen that we used the beach
the rooms are very clean and have most essentuals if ur self catering
2007 may have been a different case but i think now 2008 its become more of a german place to be .
- Travel date: Sat 18th of October 2008
Viva Tropic-Alcudia Before I start to re...
Before I start to review this particular Hotel I think that everyone should know how BMI Baby can offer low cost flights. We were a party of 4 with an overall 80 kilo allowance and flying home had 79 kilos overall, but we were charged 120 euros for being 12 kilos over, How is this you may ask, well BMI baby state that it is 20 kilos/person which is norm but what isnât clear is that it is per case as well. Over three cases we were 12 kilos over, 25, 24, 23 respectively and 7 kilos for the bag. No case should be over 20 kilos.
Anyway back to the hotel:- It is what everyone else says itâs the best hotel I have ever stopped at for kids. They have 5 pools, 1 is dedicated to adults only, with 1 dedicated to kids that has a pirates ship built into it with waterslides etc. My kids loved it and gave my young daughter the confidence she needed to start swimming. Rooms were spotless with regular maid service. The shows were mostly of a high standard with visiting acts, the best was the Irish dancers that replicated Michael Flatterlyâs show.
We never ate at the hotel as we were SC. Places to miss were Dakotas and Italian restaurant opposite which is on the beach, do not eat the Paella itâs disgusting. Best meals can be found in the old town, they were superb and were typical Spanish dishes. Other good places were La Taverna, excellent tapas, Gli angeli-good steak and Taberna Donasti really good mixed tapas. Lots of places to see and is ideal for families. There are 2 parts to Alcudia one is the Blackpoolish area and the other, by the port, is quieter but with lots to do. Best Chinese meal was Casa el Dragon which is in the livelier area right on the corner opposite the KFC at the start of the strip. It only cost 8 euros/adult and 5 for kids. By far the best buffet style meal I have ever had food is of high quality.
Places to see is the market in the old town and in Inca which has to be the biggest market I have ever been to, good bargains to have. Driving is easy we hired a car through the internet, Europa Gold, good quality car but they stung me for the fuel, Â£70 and I had to bring it back empty!!
I found the area to be cheap for booze especially if you brought if from Mercadona, which is the islands typical supermarket, 24 cans of 330ml San Miguel for 5.8 euros, 59cents for 1 ltr of wine, not bad either. 3.5 Euros for Cava. Avoid most of the spars they can be expensive.
Beaches are by far the best for kids and is literally 4-5 mins walk away, but can be bit âwiffyâ which is typical but not offensive, No stones or sharp rocks it also has a nice breeze to it as well. Reception staff are mostly friendly except the one with blonde hair, she always had a miserable face.
Overall the best place I have visited, hotel is well positioned with lots of entertainment, however when you leave the kids at the âkids clubâ be aware that when they do external stuff they do not have a clue who leaves them or are concerned that when you collect them they have already left on their own.
Would we go back? Absolutley
- Travel date: Tue 19th of August 2008
I can't believe that there would be any...
"I can't believe that there would be any negative comments about the Viva Tropic. We went for a week at the end of August 2007, and we loved it so much that we booked again in November to go this year too. (We are actually going for 11 nights on Saturday August 9th). We could not fault the hotel AT ALL. We have 2 children, a boy and a girl, who were 6 and 7 when we went last year - they LOVED IT. The kids club was fantastic, and the evening entertainment was superb. We had a superior appartment in block 3, and it was very clean and well equipped. The cleaning staff were very polite and smiley, and did a great job. The reception staff were very helpful and friendly, and the bar/restaurant staff the same - especially Marian who was lovely with our kids. (They bought her a gift when we left). The pool area was lovely - although the sunbeds are occupied very early in the day and you have to be quick! However we are looking forward to seeing the renovations and the new pool areas this year when we go back. Having read some of the other comments made by people on here, I cannot believe the negativity and poor attitudes displayed. For example - how on earth is it a review of the HOTEL, when all they do is complain about other factors such as other people's children, german guests and the flight????!!!!???? BIZARRE.
I would go so far as to say that although we have 2 children and want a good family orientated hotel, myself and my husband would probably still go to the Viva Tropic if it was just the 2 of us!! Fab holiday!!"
- Travel date: Wed 6th of August 2008
we not long arived back from our family...
"we not long arived back from our family holiday at viva tropic. the rooms was very clean but the cleaners very rude indeed but the actual place its self is lovley theres a fair bit of entertain ment for the younger children and water arobics everyday in the pool at 1 o clock witch was fun to watch the down side of our holiday was the german gypsys there was very very rude we got up at 7 in the mornin to put towels on our beds then went to get some breakfast and feed my 10 month old baby. when we got back to the pool we found that this large family of germans was sitting on our towels on our sunbeds and left them soakin wet we askd them nicely to move which they did and then sat directly in frount of us. on the edge of the pool eatin chocolate muffins and drinking beer and spilling it all in the pool and if that wasnt enuff they lit up there fags smoking write next to my 10 month old baby sleeping how rude can they get they did move a little further up in the end after having been told many of times they was so rude and there is alot of them there so watch out because they let there children do what they like they broke our water toys and my daughter safety ring very DISRISPECTFULL!! Its a fair walk to the actual town of alcudia but found a lil short cutt going threw the back streets and the port of alcudia was about 5 mins away from iva itself. there is a lovly childrens pool with slides and a pirate ship for them to play in. and a adults pool for over 18 that looked lovley soft double beds all around a large pool. we enjoyd our holiday over all and would go back. but the thomas cook airoplanes are a dissgrace we had a very large lady that smelt terible of B.0 sit in frount of us and when she sat down the tray popped open so we had a journey home with a tray in our face. we had a crash landing back at birmingham airport which there was no apoligy for my daughter banged her head off the tray in frount i think i myself could have landed the plane beter."
- Travel date: Tue 8th of July 2008
Me and my boyfriend have just got back f...
"Me and my boyfriend have just got back from a weeks holiday at the viva tropic aparthotel. I am 21 and my boyfriend 24 so we were slightly apprehensive having read the reviews which mentioned how family orientated the hotel was.. first impression was that the hotel was very nice, it was very spacious inside, marble floors marble desk, very friendly staff..we didn't know what to expect from the room itself as we booked a studio and i read on someones review that the studios were tiney- not the case- unless you are very very fussy (or very very fat) the room will definately be big enough for a couple of you. The room was nicely set out, air con was super (And free) and the room was visited by the maids every day who swapped towels and sorted the beds out etc, they were also very nice and friendly. On our first day we wondered down to the pool and were horrified by the amount of children!!! i mean this place was HEAVEN for kids!!! two massive pools swarming with them (the pool looked terrific but there was no chance of a good swim or quiet sunbathing session!) so i was obviously dissapointed not because it wasn't nice but because it wouldn't suit us as a young couple...HOWEVER, i knew that there was an adults pool somewhere but couldn't see it so after a bit of exploring we found the over 18s pool which was tucked behind the hotel (there is only one sign for it-you could very nearly miss out on the most luxiourious pool ever!) This pool was AMAZING! I don't understand why there are no photos of this pool on any of the sites advertising the viva tropic as it is clearly the selling point for couples wanting to stay here.. The pool was large with double beds around the side each with a curtain that you could pull shut if you wanted more shade or more privacy, there are 3 small jacuzzis inside the pool- one where you can lay in it, the other you sit in it and the other one you stand in a booth- all VERY relaxing! There are also 3 different sprays/waterfalls you can play with! The pool is the best ive been too and really nice and quiet,. There were not many reviews from people who were in their 20s/couples so i'm hoping this will give a better insight for those of you wishing to stay. We went self catering so didn't try the food at the hotel- but the two or three restaurants there looked really nice.
Location- The viva tropic is in PORT ALCUDIA- 5 mins in taxi away from Main ALCUDIA and 5 mins in taxi from OLD ALCUDIA. A taxi to main or old alcudia could be ordered from the hotel and cost only 4 euros- its also very easy to walk to old alcudia but very warm! Main alcudia was very english- nice and clean, great beach, had burger king, pizza hut etc if thats the kind of thing you want, also alot of nice looking restaurants but just abit too english looking for us...PORT ALCUDIA inwhich Viva tropic is located is very very nice, classy, very spanish (Although LOADS of germans about- no bother to us though) gorgeous restaurants on the port itself (a pier which extends quite far out) the food wasn't too pricey either- great sea food, pizzas, tapas etc..lots of places to eat- don't be afraid to walk a bit further away from the port though as there are even better places to eat further on if you follow the port around where it becomes more spanish. The beach is wonderful- really calm, no waves, lots of little fish! white sand, sunbeds which we got away without paying mostly! can rent out pedelos for 15 euros for 1 hour too. Old alcudia was interesting, roman ruins, castles, market, few cafes and bars and spanish shops..
Nightlife in port alcudia was apparently tame compared to main alcudia but we were happy to just sit in the bars on the port next to the boats and sea, were really nice, and cool, cocktail bars etc.
Other bits and bobs-
Lifts in the hotel- slightly temprimental- sometimes would be waiting a long time for one but no bother for us we used the stairs
safety box- can get a safe key from the reception (24hr reception desk) 5 pound deposit.
Balcony view- if you don't want to hear kids screaming then don't request for a pool view- better still request a land view and youl get a quieter apartment
Walls- are somewhat thin and we had the misfortune of having a devil child staying on the same corridoor as us- could hear it screaming all night but luckily only on the last 2 days.
All in all fantastic holiday- hotel was very clean no bugs excellent size, a bit too family orientated but the over 18s pool more than made up for that believe me! very nice restaurants and bars by the port, main alcudia is 4 euros in a taxi to get too, very friendly hotel staff, lots fo german and dutch guests with alot less english..we payed 400 pounds each for the holiday and thought it was just the right price if not more than what we payed for- the indoor pool isn't open during the summer but the gym is and looked ok too. Internet room and small supermarket in the hotel too whcih is handy and well priced. The hotel room included a toaster, kettle, cutlery, bowls plates pans-everythign infact.
Definately would recommend for young and older couples because the hotel isn't just for kids, it really is for everyone and you can't miss out on the adults pool! "
- Travel date: Sat 5th of July 2008
Excellent holiday for families. The holi...
"Excellent holiday for families. The holiday brochure does not do this place justice. It should be 4 star and not 3 star. It was extremely clean and safe for the kids. My 7 and 4 year old girls had a brilliant time in the kids club and with the reps who work very hard from 10am to 10pm. There are 4 pools. One kids one which is shallow enough for toddlers with a pirate ship and slides in. One luxury pool with wicker double beds to lounge on, which is for adults only. The main one, which was very nice and an indoor small one. There is a new gym and also a sauna and steam room. Lots for adults to do here also - archery, pistol shooting, aqua aerobics, spinning classes etc. Staff at the bar were friendly and prompt. The beach is 5 mins walk and really nice and clean with pale nice sand. The sea is clear and shallow for quite a way out. We ate at a different restaurant every night - all of which were very good. We recommend the steak house on the corner as you cross to the beach. Make sure you walk down to the marina (10 mins walk from apartment). Here you will find a cosmopolitan area with jewellery stools and very nice restaurants. There are also a few fair ground rides etc here. The only downside were the mosquitos (I have about 45 bites). Please buy a spray from this country to cover yourself in - We mainly got bitten in the evenings outside but I hear there were lots because the weather was not so good. We booked via Thomas Cook and they were very good."
- Travel date: Wed 4th of June 2008
looking up on the internet the viva topi...
"looking up on the internet the viva topic caught our eye........yet when we got there it was nothing like it was advertised .we was disapointed in the whole holiday, the local shops around the place was way to expensive and the food made us ill :( we went to a local indian resturant and the food was so bad we couldnt eat it yet we was made to still pay for it! 38 euros! the entertainment in the hotel wasnt much cop either so we walked around town witch wasnt much better........i wont be going there again its way too boring and expensive for us, the rooms are basic with a 2 ring cooker thing no oven so how we was meant to cook real food i do not know? the kettle was broke resulting in us having to boil water in a pan , the rooms are very much like a caravan.........and no english telly , the ad says sky tv and microwave ? was they hiden somewhere as we didnt see them lol ??? deffo not a good hoilday for us :( "
- Travel date: Thu 1st of May 2008
We visited as a family of 4. The lobby h...
"We visited as a family of 4. The lobby has been refurbished, and there is a new adult only pool. The general appearance is reasonable. Staff are friendly. It is very family friendly, especially for kids from 4 to 11. But not for teenagers or couples. The surrounding area is okay. The rooms are very clean but very basic, make sure you get a toaster and a kettle !. The hotel is about 200 m from the beach which is pleasant enough. There is an evening show from 9pm to 10pm which was good fun. I recommend renting a car which is only 75 euros for 3 days and going out to the caves and the mountains which are spectacular. "
- Travel date: Sat 19th of April 2008
we have just returned from a week at the...
"we have just returned from a week at the viva tropic hotel and i honestly cant praise it enough, the food was fantastic, as were the facilities for both adults and children. the staff were friendly and helpful and the entertainment was great, despite the fact it was out of season. the rooms were cleaned each day and the whole hotel was lovely and clean. we would definately return though i would probably not go in peak season as i can imagine it gets extremely busy and noisy!!"
- Travel date: Fri 18th of April 2008
Close by everything : bars, restaurants,...
"Close by everything : bars, restaurants, beach, harbor,...
the food was ok (maybe a bit more vegetarian options for me...), staff was friendly, reception did a really great job. Nighttime entertainment was a bit amateurisch, some really made a fool out of themselves (which is a lauch to). Bar closes pretty soon, but i realise this is a familyhotel, so for an other beer, go somewere else. The entertainment team during the day was very good! if you want to join in, you do, otherwise you dont. its a bit annoying they go around the pool every hour. They were never tired, eventhough you saw them all the time in the hotel! I wasn t such a fan of bufo (mascote). All by all, I really recommend this hotel!"
- Travel date: Fri 21st of March 2008