About HSM Don Juan
- high speed internet in room
- swimming pool
- free internet
- bar lounge
- wheelchair access
- free wireless internet in room
- air conditioning
- breakfast buffet
- outdoor pool
- baggage storage
- car hire
- currency exchange
- english amenities
- fax photocopying
- 24 hour front desk
- game room
- snack bar
- free breakfast
- private balcony
- sun terrace
- reduced mobility rooms
- spanish amenities
- poolside bar
- evening entertainment
- entertainment staff
56 Traveller reviews from Holiday Watchdog
noise control service not inc!
"We made the huge mistake of booking this hotel last week only so take note new comers!presentation of the hotel was fine inc 3 pools plenty of space and huge dining facilities,evening and day entertainment bar etc.One out of control issue surrounds this place though especially concerning holiday makers with young children,it is extremely noisy and full of wild youngsters seeking the "Miami dream" and making a general disruption with their drinking behaviors all hours into the night!!.Walls are paper thin and their isn't enough room to swing a cat in the bedroom which is made up of one or two single beds depending on size of party.The security try hard to round up the youngsters making disturbance at night, threatening them with eviction but I am afraid it rarely works as the overwhelming amount that they allow to book has them in a total spin and the youngsters only stay quite temporarily and are soon back to the what seems to be a nightclub liveliness about the place including blasting their stereos slamming doors shouting and laughing at hours up to as late as 5am yes 5am- 3 hours before they serve breakfast in the main hall!however the staff are pleasant well dressed and helpful.There is plenty of tourist info and guidance and the self service menu refined although guests seem to behave in an extra ordinarily manor to other guests who get in their way whilst they are trying to serve themselves with what I must say a satisfying menu offer which argues very good value for money.The cleaners also do a rather good job with your room everyday and are trustworthy,I do not hold the Spanish owners at fault as it seems that they rely on the the popularity of the hotel they are just unlucky with the noise issue which more than likely sells a bad picture to families in the end seeking a peaceful holiday."
- Travel date: Wed 27th of August 2014
THE DON JUAN HOTEL
"The hotel is situated next door to a block of apartments which are inhabited by groups of noisy,abusive drunken idiots, There is no respite from the disturbances and no sleep. Hotel basic, meals terrible, same pot of yellow/green water which is described as creme soup. Meat like leather. Puddings are the same, little choice or variety. We ate out a lot. If your flight is early, there is no coffee available or cereal, most hotels in Benidorm offer this service. If you can live on salad and fish, well this is the hotel for you. The cleaners are excellent. The resort was uncharacteristically quiet for three days, the lifts were no problem, no long waits. We came across people who went home three days early, We enjoyed the night life and loved the scenery, would not return to this hotel again and did a local recce to find out the best places to stay with high standards of meals. Suppose you will always get what you pay for, in this case we did not.
- Travel date: Fri 15th of June 2012
please read and trust this review
"me and my mum went to magaluf in april 2011 we are just back after a week. lovely place and hotel plesant reception staff who talk brilliant english. the food is shockin as for the entertainment its all in spanish, we went to see where my papa passed away he died in the sol magaluf park hotel that was lovely, the duan juan is a full board hotel only the drinks are a wine glass of orange juice for two euros. the water is tiny bottles for 2 euros aswell. we are a normal family and aint snooty or stuck up or expect the world but we expect a deccent hot meal you will not get this here so try gettin a sol hotel you will not go wrong, also try tom browns in the center next to mcdonalds for an evening meal after 5pm if you buy a steak you get free drinks all night and its a british bar! have fun the hotels nice but take your own drinks and go out for food :) if you have already booked dont panic youl have a ball but foods crap! xxx"
- Travel date: Mon 11th of April 2011
amazing! must go
"me and 3 friends just got back and went to this hotel. was great! staff were helpful, the cleaners were good (cleaned everyday), good in day, nice and quiet at night. not far from all the clubs but not close so you can hear them. nice and warm and lots to do. really good. its a must do!!"
- Travel date: Fri 17th of September 2010
Not a bad hotel
"Not a bad hotel, the receptionists are ok one is extremely helpful and the other is not, the hotel is in a great location close to bus route and not too close to strip so less noise.
The pool is not too good unfortunately but its only a 5 min walk to the beach which is great! the food is very good apart from the deserts! as basically u have a choice of mushy stuff, mushy stuff, mushy stuff or more mushy stuff!! not nice! all the other food was great especially the chicken nuggets! and the chefs are really good, but some of the catering staff can be abit depressing.
The rooms are ok and the beds are comfortable with kind of memory foam matresses, the walls are thin however so if u have problems sleeping take ear plugs! The air conditioning is spot on and tends to keep the room at the perfect temp. The maids are very friendly and will open your door in the morning but if u are in the room they will call back later.
Overall not a bad hotel, the staff are not too strict and friendly enough, good location and I would stay there again!
- Travel date: Wed 15th of September 2010
"the hotel was ok.just the walls are thin and the room was too small.but I can say I wouldn't go back.If you want a cheap hotel with this conditions is ok,not too bad.The food was good and was clean."
- Travel date: Mon 6th of September 2010
Dont Judge by Thee Reviews
"ryt well if you likee youre food them maby it isnt for you personally i liked it i lost a bit of beef whilee there thee rooms wer cleaned everyday the maids dont mind brushing round youre k.o body spread out in the middle of thee floor which was a nice tuch the maids aree friendly cant speek a word of english mind you bt they tried they DID NOT!!!!! steal enything wee left euros camera sunglasses out begging too bee stolee but each day wee returned too find our stuff untuched the pools a good laff when everyone crawls out there bed made breakfast oncee in thee week didnt wanna makee it again thee hotel staff didnt mind you comming in at 6 am n haveing a ryt good laff with them poolside entertainemt was good led by thee self proclaimed "blacky blacky" a goood chancee too win sum free beers always a plus you havee too catch a polee sounds easy try it with a 3 day hangover even thee coridors are kept clean spent s nitee in one of them cumfly floors our balcony was amazing everyones out at likee 4 am on their balconys soo if you havee wee kids then you should avoid thiss hotell iff youre looking for a proper p**s up gooo nuts they dont mind you bringing girls home its a couple mins walk from thee strip n mcdonalds youl noo what a meen after comeing out thee bcm at 6 its bliss the beach is just rounf thee corner n thee wee bar man "raul" dono his namee soo wee called him tht is a good laff with even better messures on thee voddy well a givee thiss hotel a 8 out of 10 the only thing lacking is thee food sort tht out youvee got a reely good place to stay"
- Travel date: Fri 27th of August 2010
Didnt have any problems
"After reading previous reviews we didnt know what to expect from the hotel however on arrival the staff were friendly and happy to help. We recieved the wrong key for our safety deposit box however reception quickly suplied us with the right one. The hotel room was clean, the maids cleaned everyday however be ready for the early wake up call! they do leave you to get back to sleep. Fresh towels and linen could have been supplied on a more regular basis. The food was very similar each night but there was always something that we liked. Blackie Blackie supplied good day entertainment trying to get all the guests involved in various aerobic activities, the pool area did get quite full by mid afternoon so if you want a sunbed try to get there a little earlier we did manage to find one each day. It was in a good location as it was a 10 minute walk away from the centre which meant that you could sleep after a night out. The Local Pub is definitely a great place to try with good english food and cheep drinks! Adam will be happy to help you out there. So we were happy with the hotel and would be happy to retern there in the future. "
- Travel date: Tue 10th of August 2010
great location and hotel but very poor food
"We stayed at the Don Juan in July 2010. We were very pleased with the room as it was clean and spacious. As well as this the location of the hotel is brilliant if you are looking for an exciteing holiday as it is only a ten minute walk from the best clubs, shops and the beach. The pool area at the hotel is good and on AI you get a free bar until midnight. The only negative aspect of this hotel is the food is awful. For example the soup was very thin and watery and the main dishes i could have cooked better myself and i cant cook. I would recommend this hotel if you arnt really bothered about the standard of the food because everything else about the hotel is very good. I would definately go again but on a room only basis."
- Travel date: Mon 2nd of August 2010
don juan hotel
"just got back 8th to 15h july... what a **** tip,rooms fit for amputees,leakey toilet,aircon only on late at night,cleaning staff waking u all morning shouting and talking and trying to barge into the room.pool closes early not worth going to really if theres more than 5 people in it, reception staff got faces like slapped ****,walls are paper thin,the food dont get me wrong theres plenty of it,but tastes like soggy beer mats and they dont give you free drink with meal they try and hook money out of u at every turn,,, so all in all AVOID LIKE THE PLAUGE...."
- Travel date: Tue 20th of July 2010
Never going back
"we got back from Magaluf today and I am so glad to be home we Stayed at the don juan for two weeks when we arrived and checked in they had given our room to someone else the kept hold of our passports when we went to collect them the couldn't find them. we hired a safety deposit box for the two weeks we paid 30 euros when we went back to collect our key their was a note in with our key to say that we had not paid enough we asked how much it was and was told it was 24 euros for the two weeks when we produced a reciept for what we paid they had to give us some money back.
The room was ok if you didn't look under the bed to see the stour it was cleaned every day but with fresh towels but the towels often came back marked which was disgusting the shower head in our room was hanging off so unless you took it off to shower the floor got covered in water. If your a vegetarian forget it we ended up eating out even though we were half board even the veg had meat in it.
we have had hardly any sleep because of the noise of music and youngsters coming in at 4am shouting slamming doors and playing dance music when we reported it to reception some one would tell them to turn it down but as soon as they went it started again and also the hotel across the road had idiots throwing bottle at people from their balcony. so unless your aged between 16 & 25 and single forget it worst holiday we have been on so you make up your own mind but we will never be going back. "
- Travel date: Sun 4th of July 2010
"We stayed at the Don Juan in June 2010 it was a horrid nightmare. The whole trouble was the noise at night dreadful, and the sad part of it was that all the trouble we had was because of the English louts. The food was not as bad as we had expected, although by the end of our stay we had had enough of it. Rooms were kept clean and clean towels were always there. Staff were very friendly and always helpful. To make this a good place to stay the hotel needs to become less tolerant with the teenagers, at half past four in the morning people need to sleep. There were quite a few small children there, and we thought how thoughtless these youngsters were. No-one is stopping them from having a good time but they also should show some respect for others. We will not be returning there."
- Travel date: Sun 4th of July 2010