45 Traveller reviews from Holiday Watchdog
"Too many Spanish pensioners about 200. No toiletries in room just tiny bar of soap. No shower gel dispenser over bath. Overcrowded Spanish pensioners took over dining room. Only there for 5days no English channels on TV. Complained numerous times at reception and threatened a refund. Hey oh they then sent engineer to our room? Been staying in Magaluf for over 28 years and have stayed in Sol hotels superior by far. Will not be staying at this hotel as they have got to get their act together."
- Travel date: Wed 26th of March 2014
"when i got to hotel put my belongings in room including fone went for a walk for half an hour came back all my money and fone was gone no sign of break in and doors and windows were locked i believe the hotel staff watched me go out and robbed me blind beware steer well clear of this hotel they did not help me one bit when i reported it also food crap "
- Travel date: Tue 7th of May 2013
"We stayed in this dump from 4th to 14thsept. NEVER AGAIN !!!!!!!!!!!!!!
the balcony was running alive with ants, (which we complained about 5 times). was told that maid would do something about it, THAT NEVER HAPPENED. The only thing the maid ever did, was changed towels and make beds, She never once swept room or balcony the whole time we were there.
The noise from bcm was hardly noticeable but the drunken idiots coming in running up and down corridors, banging on doors, shouting and swearing.totally ruined our holiday. The food was vile, custard with digestive biscuits in it was just 1 of the desserts. I have never been so glad to get home,...................."
- Travel date: Mon 17th of September 2012
Had another fantastic 8 days beginning of June 2012.
"Before i give my review!!!!!!! cant understand the people that are low rating this Hotel.We are going back in August for 20 days.Also just about to book for next May 2013.We have always had a great holiday here.As for people saying the staff dont speak English,well oh yes they do.why dont they try speaking in spanish.We are in their country.We and our godaughter who is nearly 7 has been going with us since she was 1 years old.She never wants to go anywhere else.Great staff and great Hotel.( see you soon.)"
- Travel date: Tue 26th of June 2012
"We have stayed at the Samos hotel many times,mostly in the school holidays.We have had some great holidays there.All the staff are very friendly and will do anything for you.The three entertainment girls are fantastic with Adults and children alike.We have taken my godaughter five times now and she loves it there.Also we have booked again this year and we are going twice.We wouldnt stay anywhere else.Cant understand why people are moaning,its a 3* hotel if you want 4 or 5* it will cost you twice as much.The hotel in my view is very good for the money."
- Travel date: Tue 7th of February 2012
FAMILY'S BEWARE!!! NEVER AGAIN!!!
"Just got back today form a weeks stay half board in Hotel Samos in Magaluf me, my partner both age 21 & our 5 & 4 year old daughters & our 11 month old baby 1st imperessions of the hotel were really good it looked really clean the room was an ok size he hotel was close to all amenities 3 min walk to the beach but we were wrong yes the hotel is clean the maids are fantastic they clean your room everyday the hotel itself is spotless but the pool is really really dirty & tastes like the sea we had ask a member of staff if they could clean the pool as we had not seen them clean it once & it was full of leaves, flys, wasps ect... & yet all the man did was pick up a fishing net & scoop out a leaf...??? The hotel was full of Russian's & German's. The food was SHOCKING!!! same thing every day dry chips, plian dry pasta that's pretty much it & im not a picky person when it comes to food but that i could not eat so we payed for half board but had to eat out everyday, the very little entertainement there was, was in spanish, my children went to the kids club once & it was finished within 15mins & Magaluf is not a place for children as there is nothing for them to do we bareley saw any children about but luckly on the 2nd night into our stay we were walking past a hotel (Fiesta Sahara) & saw that there was loads of children & heard some English entertainment so we went inside it was full of family's the entertinment was excellent my children really enjoyed it & so did me & my partner as the entertainment later on in the night is for adults too so we went there every night & if we ever did go back to Magaluf we would deffo be staying in the Fiesta Sahara i have read the reviews on here & they all sound shocking but we loved it & family's we spoke to there really liked it too but i would not reccommend going to Magaluf with children in the high season October was just right for us the weather was lovely & we even came back with a tan ;)"
- Travel date: Fri 14th of October 2011
"we went to magaluf 21-august 31-august.It was an absolute wash out the food was disgusting and they hardley ever translated anything into english for us.They don,t accomidate for family we took our 12 year old daughter. It was full of Itlians and portugiuse and they were loud and out of order .Hotel was not intrested in the complaint never again.My daughter caught bad ear infection from the pool as it was dirty."
- Travel date: Sat 3rd of September 2011
"We went on 12th May 2011 we had a brill time the weather was really really nice the hotel was very clean the food we had a different meal every nite was yummy yummy SOME people can be so fussy and need remember there manner's we had a fantastic time - every thing on hand the staff very friendly the pool lovely and the beach and the bar's you could not ask for more i would give this hotel 10 out of 10 - WONDERFUL time i would go back 2mo
Well done SAMOS Hotel :-)))))"
- Travel date: Fri 3rd of June 2011
"I went with a group of friends (4 girls 4 boys) and we were all 18, in the first week of august
Before we went we had read the reviews and were quite worried about what to expect as we had read alot of bad ones!
However, the hotel is definately not as bad as made out to be!
When we got there, there was 2 receptionists, one was very rude but we ignored him and the other one was very friendly and helped us out.
The rooms were great. We had 2 rooms of 4, so they were spacious and the beds were very comfy.
The room was cleaned every day with a change of sheets and a fresh supply of towels.
The pool area was good too, the bar wasn't too expensive, and the barmen were super nice. We knew about 20-30 people staying in the hotel so we all hung together by the pool, but you do need to get there quite early for a sunbed as there isn't that many.
There was also kids activities happening by the pool and good music being played. You aren't allowed your own water by the pool, ours got confiscated one day.
However, the food is absolutely terrible!! We went half board and ate breakfast there twice and dinner once! It was just revolting and there was 4 vegetarians in our group and all we could eat was chips! We ended up eating in Tom Browns every day which was about 7euros a meal so was really cheap.
Our biggest worry of them all was the reviews we had read about the security guard.
One night, we were all hanging in the corridor with lots of friends, and one of the boys in our group had his shoes taken off him by the security guard, we then went out and when we came back (around 3am) he went to ask about his shoes whilst we all sat in the lobby to wait for him.
It turned out the security guard had thrown his shoes in the bin but we got them back and he was very apologetic. BUT, the rude receptionist from the beginning of the holiday started screaming at us for being sat in the lobby so we all ran upstairs and he followed us yelling "COME BACK HERE I'LL BEAT YOU UP"
so we didnt hang around the lobby too much after that.
Although we had one bad incident I can assure you the hotel is really not that bad!
I just recommend not coming in too loud when you return (the hotel have no issue at what time you return).
The location of the hotel is AMAZING. Right next door to BCM but you can't hear it from within the hotel, about a 2 minute from the strip and the beach, perfect location, didn't have to walk far for anything at all!! "
- Travel date: Wed 12th of January 2011
Good Hotel But Very Poor Food
"We found this hotel very pleasant indeed to stay in, with all staff very welcoming and friendly.
Rooms very clean, cleaning staff very helpful and everything you would expect.
On the down side be prepared to eat outside as the food was of a particular poor standard. We read some poor reviews before we left regarding the food but we put it down to maybe over fussy eaters, but those reviewers got it spot on.
Most choices of food were poorly prepared, under cooked with hamburgers one night being the main choice. Soup one night was like dishwater, absolutely appalling and Pizza, Spegetti were like you have never seen before, salty and horrible tasting. And the fish, well the less said the better.
The Head Waiter listened to our complaints and the food did improve on one night after he had discussions with the chefs.
Overall a very pleasant stay apart from the obvious problems in the kitchen department.
- Travel date: Mon 24th of May 2010
"just got back from samos hotel magaluf nineteen of us were there for my daughters henparty we had a great time hotel was clean and comfortable reception, bar, restaurnt staff were all really frindly and helpful.we also felt very safe there.i would recommend it to young at heart people, and lively couples ,hen, stag parties.would certainly go again. E PINDER 8-11 MAY 2010"
- Travel date: Sun 16th of May 2010
FATASTIC HOTEL, EVEN BETTER STAFF
"Just got back from a stay at the Samos and have to say what fantastic time we all had their was me and my wife our three sons 17, 14 and 5 and my mother.
Staff were the most helpful and friendly people you could ever meet and they really made you feel welcome.
My mothers wheelchair got a puncture a couple of days into our holiday and one of the waiters took the wheel home during his dinner hour and fixed it and would not take any money for doing it. Unfortunately it went again a couple days later and the hotel lent us one for the whole duration of our stay.
We were roomed on the side of the hotel that faced BCM and the noise is minimal.
Would definately stay at this hotel again."
- Travel date: Tue 11th of May 2010