10 Traveller reviews from Holiday Watchdog
"What an outstanding hotel! Prices may be high, but value for money is exceptional. Stunning location, extremely helpful staff, beauitful hotel and ameneties. To stay here just once is an experience I will never forget. If you appreciate the best things in life, then go!"
- Travel date: Thu 28th of September 2006
So perfect, so special
"My husband and I got married on 2nd June in the church in Deia followed by our wedding reception and honeymoon at La Residencia and everthing about the setting, and hotel was absolutley perfect, we couldn't have chosen a better place to celebrate.
The hotel, it's grounds and location are wonderful and so romantic. We fell in love with it's rustic charm and loved the fact that it felt more like a private home than a five star hotel - not at all impersonal.
Rene, Marguerite and Cendrine at the hotel were fantastic, extremely helpful and helped make the wedding day run so smooothly. That said all the staff at the hotel are so helpful and friendly and really willing to go the extra mile. The hotel gardens and mountains behind provided a stunning setting for drinks following the wedding. We had booked the private dining room above El Olivio for the dinner which has it's own terrace looking out over the village and mountains which was particularly beautiful as the sun was setting. The five course dinner(prepared by the chef at El Olivio) was amazing as was the choice of wine that accompanied the meal (guests are still raving about it now).
We booked the honeymoon package and added on some additional nights. All the little touches that the hotel includes made it so special, we felt truly spoilt.
We had a reservation at El Olivio but wanted to change the date so we could go on my husbands birthday - the reception staff made the change and even notified the restaurant we were celebrating a birthday so that at the end of the meal he was presented with a suprise birthday cake - a sign that the staff care about their guests and want to make their stay special. The food at El Olivio was superb - real foodies heaven and the wine recommendations were spot on. Despite the hotel being full during our stay nowhere felt crowded in fact we struggled to think where everbody could be, and the pool areas were blissfully quiet. Despite what one of the previous reviews said, we found this to be exectly what we needed and could think of nothing more relaxing than lying by the pool with a good book and making our way to the pool restaurant for lunch which again served wonderfully fresh food.
We couldn't fault one thing about the hotel, the setting or it's staff and are planning to return on our first anniversary.
I think the best way to describe this hotel is understated luxury!"
- Travel date: Thu 27th of July 2006
One of the Best!
"Our family spent 5 nights at La Residencia recently and within 24 hours my wife had decided that we needed to book a return visit. The setting was spectacular -- mountains rising above and the Sea stretching out below. Service was phenomenally good, courteous and not the slightest bit stiff. Food at the formal restaurant was very good, as are the restaurants in town. The rooms for both the children and ourselves were perfect.
To briefly address some of the less positive comments in prior reviews, I would agree that this is not the hotel to select for a sandy beach vacation. I would disagree with the prior comments regarding the walk to the pebble beach which is both lovely (olive and lemon groves en route) and easy enough for my 8 year old to do without undo whining. We also stayed during the Festival and did not find ourselves put out (it should be noted that the hotel even forewarned us in our email that some guests might object).
While our stay was officially during a young child blackout period & for that reason the pool may have seemed more subdued, we at no time felt uncomfortable with our 2 children. One of the beauties of this hotel is the subdued elegance -- Not flashy, not snobby, just quiet elegance.
The only quibble I had was with the abysmal coffee (tastes like Nescafe)."
- Travel date: Sat 15th of July 2006
Picturesque, but dull, noisy and the hotel provides little access to the beach
"This hotel has a beautiful, breathtaking setting. It is laid out over several small buildings against a gorgeous mountain backdrop. We found the hotel food to be very good, although some items, such as coffee, were more British than we would have preferred for a Spanish destination. We booked this hotel well in advance (four-five months), yet on our arrival tthe hotel staff had difficulty providing us the two rooms we reserved. Under the auspices of an upgrade, the first room assigned to us was likely the worst suite in the house. It had a horrible view ( of a thatched roof) and was situated right over a space in which hotel staff were clanging dishes. The only other available room was in a different building than the buiding with our daughters' room. Bit of a disappointment, but we got over that one.
This is not a hotel I would recommend for families. On our stay, 99% of the patrons were British adults that lounged by the pool quietly reading novels.
We were disappointed by the limited beach access. The pool has a driver and van to take patrons to a very rocky shore on days other than Saturday and Sunday. The rocky shore is a gorgeous setting and we greatly enjoyed our day at this shore, especially our lunch at the hotel's little dining spot there. In fact, the lunch was the highlight of our stay in Deia. For my family, which is quite athletic, this was not a beach you would frequent everyday. Access was far too difficult, you had to climb down a rocky trail which at points was steep and slippery. Also, swimming among all the jagged rocks was not comfortable. We were disappointed that the hotel did not provide van service to the Deia beach and that van service was not provided to any beach on Saturday or Sunday.
Unfortuntately, we stayed at la Residencia during the weekend of the the Feast of âSan Juanâ. The local celebrations included an open air concert with a band playing amlified music directly opposite the hotel. It would have been thoroughly enjoyable except that the concert continued until 5 a.m.on the first night of the Feast and a similar concert was scheduled for the next night. Not only was it probable that guests would hear some noise from the festivities, it was as loud as if the band was in our room. It was impossible to sleep until the concert ended. I cannot imagine how the elderly people staying at the hotel managed. We had been advised by the hotel a month before our arrival that the celebrations would cause some noise. However, we never expected the level of noise or its duration, and unfortunately the notice was so late we were not able to change our vacation plans easily. In my view, the hotel should not have charged patrons for the evenings of those concerts as the rooms are uninhabitable. The music was so loud the windows in our room vibrated. For American's with teenage daughters reading this review, the noise was as loud as in a Hollister store!
We did leave the hotel earlier than planned, right after the first concert. We could not face another night of unbearably loud music. At first the hotel staff took the position that we would have to pay a cancellation fee to depart early, but after a few discussions, the staff dropped that ridiculous idea. Very dissapointingly, the hotel staff did not offer to remove the charge for the evening we could not sleep in our room. Once the hotel staff agreed to drop the cancellation fee, they were genuinely helpful. They booked our flights to Barcelona, as they could not find us suitable alternative accomodation on Mallorca, and they obtained a refund for ferry reservations we had to cancel.
I would not returm to this hotel, mostly because of the limited beach access. The setting is gorgeoous, but the atmosphere was a bit too staid for my taste."
- Travel date: Thu 29th of June 2006
A Beautiful Place to Stay
"We chose La Residencia to celebrate my husbands Birthday and our 7th Anniversary. I had seen the hotel featured in a well known magazine last year and thought then that it looked the perfect place for a romantic break. We booked a classic break which includes 3 nights accomodation and two dinners one at El Olivio and the other at Son Fony and enjoyed great food and service at both.
The hotel itself is absolutely stunning and very well maintained. The views from our room were magnificent, overlooking lush green mountains and the village of Deia. The hotel staff were always at hand and service was always quick, efficient and friendly, nothing was too much trouble and they will accomodate with any requests you may have, we had been given a very expensive bottle of champagne to celebrate which we took with us and the hotel laid up a table in the grounds complete with ice bucket and strawberries and we enjoyed this out in the sunshine with the mountains around us, absolutely perfect!!!
Our room and been decorated with red roses in the shape of a heart on our four poster bed and hand made chocolates, I was delighted and it made our day really special. That evening we dined in El Olivio, very charming decor, candlelit and romantic. The menu is of the highest class and the wine list extensive, we chose a very nice rioja reserva at a very good price, there are wines for all tastes and pockets. The food magnificent, I chose a variation of Lobster to start and presentation is stylish and contemporary, the best starter I ever had and didn't want it to end, the Maitre'D and waiters were always on hand without being over enthusiastic, I would highly recommend a meal to anybody at this place and am sorry that our stay was short.
All the little extras and gestures are what sets this hotel above the rest. We will definately go back as soon as our finances permit, and I can't wait!"
- Travel date: Sat 6th of May 2006
Great hotel, weather disappointing
"Arrived with high expectations after speaking to friends who had been, and we weren't disappointed. The facade is attractive and is in keeping with the rest of the village, and the warmth of the greeting and introduction to the hotel by Arantxia was comforting. They upgraded us at no extra cost, but there was building work which should now have ceased for the rest of the summer, and as a result, they took off 25%. We thought this was reasonable.
We had spa treatments; I had a massage by Laura and my wife reflexology by Sarah. Both were excellent. Laura may look weak, but by God can she release the tightest knots in ones shoulders and upper back!!
The service was fantastic. Eg. One day we were thinking about going down from our sun lounger to the bar for a drink, and one of the staff saw us standing up as he was passing en route to the restaurant, stopped, asked us if we wanted a drink, and stopped what he was doing and made a deliberate detour to order us drinks, and then return with them. Now that's what we call telepathic service!
Our first meal was in the famous El Olivo. This should be and probably is a Michelin 1 star restaurant. The chef's taster menu of 7 courses was perfectly balanced with the recommended wine. It was certainly the best meal of the whole week we were in Mallorca. Our only criticism is that the menu did not change during the week, otherwise we would not have hesitated to eat there again. Instead we ate at Sebastian's. Here the food was of high quality and we liked it so much we had our last meal there too. The atmosphere is less formal than El Olivo, but it's a different style of restaurant.
Had a meal at Sy Vano's. Simple honest fare at a good price.
The weather was poor for most of the week, as we were on the wrong side of the Taramantula mountains, so we were rained upon by moist carrying northerly winds. We did have a couple of days of sun, and it was roasting then!
Be warned this is not a place for teenagers or kids. They will get bored. It is a romantic place for couples and honeymooners, and for those who want to just chill out with several books and enjoy a spa treatment or sauna.
We would go back again in the future, but not for a while cos there is more out there to explore."
- Travel date: Wed 26th of April 2006
Relaxing as ever
"We returned to La Residencia in April this year for one of their classic breaks, and took my parents with us as a treat. Both of us have stayed at La Residencia before and agree that for a simply stylish hotel La Res can not be beaten, it is immaculately maintained and well looked after. Stunning views across the valley. There is some buidling work going on at the hotel at the moment, but they work around that well. Food in Son Fony and El Olivio was great - Service was great in El Olivio but in the bar area and Son Fony it could have been sharper, had to ask for a waiter on more than one occasion. Rooms can get quite warm at night and Air con not particularly effective/ active at this time of year. We will return as we relax from the moment they hand you a glass of Cava on the patio whilst you check in - just what we need."
- Travel date: Wed 26th of April 2006
Perfect Mountain Retreat
"La Residencia has a big reputation to uphold, so we were a little sceptical about how the reality would match the hype. We needn't have worried in this case.
The staff were really great, very friendly and extremely efficient. The rooms we stayed in, the Tower suite and Suite 1, were excellent, nicely understated, with just the right amount of pamper.
The Tower suite has a really quirkey layout, with small spiral stone steps leading from the bedroom to the veranda and living area, giving a lovely view of the village and mountains.
Suite 1, which is a recent addition to the hotel, is set up on the hillside overlooking the entire valley. As you would imagine from a room that has accomodated the Cruises and and Bransons of this world, space, luxury and privacy are the order of the day here. The three new suites, excluding the Tower, have their own pools.
On the subject of food, I had heard varied reports regarding the quality, before our visit. All I can say is that we found it very good indeed, with different fish dishes appearing on the menu each day. Within the hotel there are several areas where you can eat, from the pool bar to the terrace outside the main bar and of course in the main restaurant.
My advise would be to take advantage of some of the great local retaurants in Deia. The hotel staff can recommend the best ones.
The only disappointment during our stay was the weather. The rest of the island seemed to enjoy the sunshine but because we were high in the mountains, in a valley, mist would continually creep in around mid afternoon.
Two small points, there is no beach nearby, so you would have to take a ten minute bus ride to get your sandals sandy. And also the road next to the hotel is the main one through the mountains so it can really get quite noisy from time to time, especially with tourist coaches.
Overall we had a really great stay and would certainly recommend visiting this beautiful area."
- Travel date: Thu 24th of November 2005
"Stayed here the first week of July. From the moment we walked through the front door at reception, we were made to feel like first class travelers. We were given an upgrade to a junior suite, but we didnât like the room because it was a little removed from the pool area. No problem! Because of availability, the next day they gave us a room in the ânew buildingâ that was over the restaurant Son Fony but we never heard a peep. The room was spectacular, the service was fantastic and the setting is idyllic. The hotel and the village itself is one of the most romantic places on earthâ¦so much so that my boyfriend proposed! Truly a place I will never forget."
- Travel date: Sat 16th of July 2005
"Stayed in the hotel for one week through a package deal. Due to availability we were upgraded to a deluxe double, which has bedroom and a sitting room off it. Don't be afraid to negotiate with them on the phone for some deals.
From arrival you are treated very well from the staff, and all are extrememly helpful. My only complaint with the staff is that they are always telling you it is no problem to do something, however they rarely pass on the info to the other shift so you spend your time chasing around to get something done.
Fantastic setting and spa, a lot of Brits though. We never ate in at the hotel, prices are very high and rumours of the food not being fantastic. Lunch there was good, and breakfast great.
Rooms are fantastic, true 5*. We had a peek at others, but unless money is no object, the standard rooms should be fine. It was our honeymoon and they really made the room nice. Will go back for sure."
- Travel date: Tue 28th of June 2005