Grupotel Gran Vista & Spa
18 Traveller reviews from Holiday Watchdog
"We visited this hotel in 2010 and have just booked again for summer 2012 we enjoyed it so much. As mentioned the hotel has predominantly German guests but there were other nationalities also, we did not find this a problem whatsoever. Guests and staff very friendly and the service and food was fantastic. We like to the fact that this hotel isn't all British, my then 6 year old picked up German and Spanish greetings and spent the whole day in the kids club-he loved it! We bathed by the pool and could always see the kids club (which is an outdoor style modern hut). The children would be brought over to their parents by the staff if they needed to ask us anything and they were excellent in speaking English, the girls working in the kids clubs were from Belgium, Holland, Germany etc and were an absolute pleasure. My son learned German songs and was fully involved in all the activities. The announcements are initially made in German (as most guests are German) but are also followed up with English, this was not a problem at all. A delightful hotel, top class service and standards-can't wait to go back!"
- Travel date: Tue 3rd of April 2012
Not bad but could be better
"The hotel is predominantly German as is the resort apart from a few restaurants. The children entertainment was nearly all in German. There was a real tendency to put towels on the best sunbeds then go in for breakfast.. Swimming pool and gardens very nice, but a bit far from the beach, and the surroundings are not nice either. Very busy road, just next to the hotel.
- Travel date: Sun 4th of March 2012
best holiday i have ever had
"when we got to the hotel it didn't look anything special from the outside but once you were inside it was lovley the facilities were brilliant, the staff were really friendly you get a lovley spa included which was lovley. There may of been a lot of germans but they were really friendly and also when i go on holiday i like to go somwhere with people from other countries because otherwise it is like going on holiday in england. it was good aswell because i did not see one mosquito or fly the whole time i was there. the food was great aswell and plus spain had one the world cup when i was out there so everybody was really happy.
It was also very clean and they had diferent activities for every one all day."
- Travel date: Thu 29th of July 2010
We were very disappointed with our visit...
"We were very disappointed with our visit to the cocktail bar in this hotel. We were staying at another Gruphotel in the resort that was very good. We paid 23Euros for 3 very watered down cocktails and a small glass of red wine so beware and complain then perhaps they will realise that you cannot keep ripping customers off as they will not visit again (it was very empty). "
- Travel date: Fri 1st of August 2008
Our best holiday
"We have just returned from a great time at the Gran Vista. We could not find fault with anything. All the staff were pleasant and polite - even though we were English. There were quite a few Britsh there and we made some new friends. We found the Germans pleasant and, if we had spoken their language, we would have made more friends. The food was fantastic - especially on the Gala night. The firework display that evening was superb. Our room was clean with wonderful views of the mountains and Alcudia bay. The Spa and fitness centre was very good and we made frequent use of it. It will be difficult to find another hotel to compare to this!"
- Travel date: Sun 23rd of September 2007
"Lovely Hotel, great food, lovely rooms, friendly staff. Trouble with sunbeds as usual. Plenty around but if you need a good back support the beds near the main pool are best but get reserved very early, sad people must get up and put their towels there. Hotel states does have policy to remove towels but no evidence that this is put into practice. Towels there for hours with no one on them. Also if you want a seat outside to eat get there before opening time and sit at the seat outside no queueing at the front doors all the germans do it."
- Travel date: Sat 22nd of September 2007
Good holiday, Lovely hotel
"Firstly, we booked this holiday with "xcapewithus.com" a company I hadn't used before, but had a very good deal for a 5 x night stay, will deal with them again, Very Good!!
We arrived at 1.30 a.m and checked in very quickly and efficiently to a very nice room at the front of the Hotel a quiet situation. We then went down to the Dining Room as we had been told that there was a cold buffet available, very similar to when we stayed at the Grupotel Maritimo a couple of years ago, and also had a late arrival time. The Gran Vista had a few similar qualities and the same high standards as The Maritimo.
We found the food very good and a good variety, I am more adventurous than my husband, but there was always plenty of choice. Also a choice of where to eat, 3 Dining areas plus outside seating, and plenty of tables for 2.
The pool area was lovely with different areas depending if you wanted shade and fun pools or swimming, a nice pool bar where you could sit in the shade or take your drink back to your sunbed, plenty of sunbeds for everyone.
The entertainment was good and varied although only being there for 5 days we didn't see many shows. It was also nice to be close to the resort centre as we walked down some evenings either early or later. We did see one singer, down in the town, who was due to be on at the hotel after we had left, ( Robbie Williams Tribute, Very Good!)
It was also our first visit to Ca'n Picafort, and we liked the Resort very much, although we do like to keep trying different resorts this one will be on our "return list" together with this Hotel."
- Travel date: Sun 16th of September 2007
Fab Hotel Food & Service
"Fab hotel. Teenage children (16 & 13) - plenty to do for them, yet activities not "in your face" if you didn't want to join in. Food absolutely superb. Service brilliant. Maitre d' to be commended, and Head Chef. I'd definitley return. Enjoyed 12 nights. Superb location. Yes, the place was full of Germans, but they were all v nice!! Recommend."
- Travel date: Tue 28th of August 2007
We stayed at this hotel for 3 nights aft...
"We stayed at this hotel for 3 nights after spending a wonderful time in Son Antem.
As a family with 3 children in tow we were very disappointed with certain aspects of our visit.
When we arrived we were allocated rooms which were 4-5 rooms apart. This was only rectified after we complained. The staff were unapologetic it only by chance the adjacent room was free. As this booking was for a family (with children, specified to Thomson) adjacent rooms should have been allocated automatically.
There were no double beds in the whole resort! They were all single â not what we wanted as adults. The beds were extremely uncomfortable; they slid along the marble floor at the slightest movement; the only way to prevent this was to put a cushion under the bed. I even considered checking into another resort, but as this holiday was pre-paid, we endured the duration. I suffered back problems as result even after my return.
We were in a very small minority in this hotel as around 99% of the other guests were from Germany. Again this was not mentioned prior to our visit and at times we did feel uncomfortable. The hotel was very focussed on putting the Germans first; to the extent they blasted the whole hotel with a tannoy in German, it felt like an episode of âHi de Hiâ. Whilst we donât expect everyone to speak English we barely heard Spanish!
We felt less inclined to use the facilities due to the lack of staff who spoke good English, any important announcements were made in German. When room service was unsatisfactory it was very difficult to explain to staff due to communication issues.
At no time during our visit were there any representatives from Thomsonâs to report out complaints.
The only positives were the cleanliness and the food.
- Travel date: Fri 17th of August 2007
"We have just returned from Gran Vista after a ten night stay. When we arrived the reception staff were not at all friendly. We booked with Thomson's. There was no rep to greet us. We were allocated a room on the first floor. We were so disappointed when we walked into our room. We went to Sa Coma last year and our room was massive. In comparison this was tiny. We went straight to our balcony and were even more disappointed, we were overlooking a dirty green roof and thats all we could see. We returned to reception, the staff ignored us, prefering to deal with the German guests. Eventually we were seen to and said we were not happy with our room. The girl was extremely rude but eventually moved us to room 444. Our balcony view was slightly better. The room had obviuosly been set up for a family and had 3 single beds crammed in. Housekeeping came and removed the extra bed. There was a huge mirror on the wall which was balancing on the dressing table due to a broken screw in the wall. We reported it, after two days they replaced it onto the wall and the next day it was off again. We just left it.
The air conditioning wasn't great. We think it was being controlled by reception. So for example we would have to re-set it 4 or 5 times in the night as it would go off. Maybe that was just our room.
All that aside, the rest of the hotel was fantastic. The pools were great, but absolutely freezing. It was so peaceful, a bit too peaceful. Yes the hotel is FULL of Germans. That suited us fine, we don't go on holiday to make new friends. And obvioulsy the Germans have the same thought in mind!
The restaurant is brilliant. Its huge. Staff not too friendly, except Laura, who was always smiling. The food was brilliant, both breakfast and dinner. However, we did eat out the last two nights because we got so fed up of the rudeness of some of the German people. There was no shortgae of food, but they feel the need to jump in front of you in the queues. I just wish I knew some German so I could have told them that there's plenty of food to go around!!
The health club is amazing. The Jacuzzi and sauna etc do not open until 4pm though. But its worth a visit.
The bar is ok. Again, the staff are not friendly except for Julio, he's great! Entertainment pretty poor. We went to a restaurant/bar called Oasis every night. They had tribute bands every night. Madonna, The Bee Gees, The Drifters, etc. The best by far was The Jackson Five. You must go and watch them if you get the chance, brilliant. The staff at Oasis were lovely. And the meals were gorgeous. There are plenty of other bars and restaurants.
Can Picafort is such a safe, gorgeous place. The beach is brilliant, though gets rammed. Make sure you take high factor sun cream with you, its so hot over there.
Alcudia is a bus ride away. But we quickly returned to Can Picafort, didn't like Alcudia, its so spread out.
We went to Porto Pollensa twice on the bus.(45 mins. Bus number 2. Cost 2 Euro) That was unbelievable, you must go. The fish swim around your feet.
We went on a boat trip to Formentor. Wow! Absolutely stunning. We went from Porto Pollensa and it cost 9 euros return. If you book through your rep it will cost you 28 euros!! If you intend to spend a few hours in Formentor make sure to take lunch with you or if you prefer you can pay 7 euro 50 for a sandwich in the restaurant there !!!!!
On our last day we went to have a nose at some other hotels in Can Picafort. Gran Vista is without a doubt the best. We went into La Tonga, what a dump. Fully inclusive and full of screaming kids.
We will be returning to Can picafort. Probably go back to Gran Vista Hotel, but next time pretend to be German! If you are looking for a place for a hen or stag do Can picafort is not the place, I'm pleased to say! People told us before we went that its really quiet and we would be bored. No way! There's so much to do but so relaxing and laid back if thats what you want."
- Travel date: Sun 5th of August 2007
The Gran Vista is an excellent hotel. Th...
"The Gran Vista is an excellent hotel. The pool area is in gardens with tree's giving shade so no need to hunt down an umbrella.
There is 2 pools one has pools on different levels with waterfalls and another pool close to the garden entrance, they are both excellent. There is a free spa and fitness centre which I didn't try but heard it was very good.
The garden pool is suitable for very young children with 2 gently sloping walk in areasâ. There is 3 baby pools in the hotel.
The rooms are lovely and spotless, there is a 20" TV that has BBC1, BBC2 and ITV. There is no bath but a lovely walk in shower. There is plenty of storage space. If you email the hotel and ask for pool view room on a high floor you get a wonderful view of the pool area right down to the sea.
These rooms are quieter than the rooms on the other side because of the coaches coming and going doing drop offs and pickups.
The food was good and they done different themed nights with at least 4 meat dishes and 3 fish dishes on top of the pasta and sauces available, desserts where plentiful with really nice cakes, cream cakes, cakes with fruit on, fruit and ice cream.
Breakfast had a good selection, egg, bacon, beans and the hot dog style sausage. Cold meats and cheese, cereals, buns, cakes and more. You can eat your breakfast and dinner on the outside terrace.
For late arrivals the dining room has dishes available and for early leavers the dining room is open from 3am to 7am for breakfast with a small buffet.
The bars. There is a main bar in the hotel and there is a roof top vista bar that gives lovely views over the resort and the sea. You can see wonderful sunsets from the roof top bar. Bar prices were cheaper than the British bars in the resort.
On arrival you are given a card to use to credit purchases to your room, drinks at dinner, bar and snack bar. I found it very useful if was short of cash which meant I didn't have to run off to the atm to top up funds. Entertainment was ok with tribute bands on different nights.
The location of the hotel is excellent on a small side road off the main road, very quiet.
The beach is 300 meters across a main which is no problem because when you come out of the hotel to the main road there is a traffic light crossing.
You walk in a straight line and the centre of the resort is on the way to the beach. The beach is sandy and slopes gently into the sea which suitable children.
I highly rate this hotel and would recommend the hotel to anybody looking for quality accommodation. The hotel is a Thomson platinum hotel and deserves to be classed as a platinum hotel.
I am very fussy and often find fault with accommodation I have stayed in but this hotel I couldnât find anything wrong. The hotel is new this year in Thomson summer sun brochure. There are apartments in the complex as well and talking to people staying in them said they are lovely and better than other apartments they have stayed in.
I believe I have given an honest description of the hotel.
Anybody wanting a good quality at a reasonable price give this one a try."
- Travel date: Thu 26th of July 2007
Excellent-can't wait to return
"Just returned from the Gran Vista hotel. The hotel is well situated close to the main pedestrian strip in C'an Picafort, within easy walking distance to the beach.
I stayed there with my boyfriend (both mid 20's) and we loved it. The hotel is extremely clean, and is first class.
We stayed half board and the food was good/excellent and there was sufficient variety. If I had to be picky I would say that one of my only criticisms is that you had to find a table at dinner time, and this could be difficult when the restaurant was busy. Other than that the food quality was excellent.
The bedrooms are air-conditioned and are modern, with nice double showers (no bath), and there is an empty minibar which you can request to be filled, or alternatively you can use it free of charge.
During our holiday the majority of the hotel guests were German, which we liked as they were extremely friendly and courteous.
The best aspect of the hotel is the facilities. There are 2 main outdoor pools, one a lagoon format with waterfalls, and the other which is more suitable for swimming, The hotel is set in gardens and therefore there is ample shade, although you can also get plently of sun. The loungers are free and there are mattresses too. There are swimming coaches who teach children to swim, although there is a fee for this.
There are 2 astroturf tennis courts, mini-golf, volleyball, games room (tennis and mini golf is free). The spa is fantastic and is also free to use, and has sauna, steam room, elaxation room, iglu room, cold bath, jacuzzi, and hydrotherapy pool. I would highly recommend the treatments, especially the back massages. There is also a gym, and various aerobics, spinning, yoga, gym classes which are free.
You can rent a towel for 10 euros a day and this can be changed every day.
My second and final criticism is that the majority of staff are not very friendly and tend to provide preferential treatment to the German /spanish guests, although this is not a major criticism and due to the other great aspects of the hotel, I would certainly return.
This hotel would appeal to a variety of travellers, young / older couples, families and single travellers."
- Travel date: Sun 22nd of July 2007