121 Traveller reviews from Holiday Watchdog
hotel closed on arrival
"my family of 3 small children a 5 month pregnant daughter arrived here at 1.30 am on 6th May 2016, to be advised the hotel is closed, we were put in a taxi taken down dark lanes for a further 45 minutes and dumped at a hotel from hell, like a Pontins site in Spain, given 3 rooms with just beds in and left, we booked a superior family room and a studio when booked for euro calas.
then I had a call next morning from hotel to advise a taxi was coming for us to move us again, and again given rooms that we didn't ask for and no kids clubs or facilities euro calas offer, It would not be fair for me to name the other hotels has the one Di did the best there best. however we were again shipped out on the Sunday to a so called 4 start hotel miles away in middle of now where, only cater for Italians and again given 3 rooms, no facilities in rooms and kids not allowed drinks with there meals, if you can call them meals, Italian food only, we lived on chip cobs and water. the whole experience was upsetting stressful and unacceptable. if had of been advised before going we would of either cancelled or changed dates, I was e-mailing the hotel weeks before arrival to arrange rooms close by and not once did they advise they were closed and give us a choice. I'm totally disgusted we could be treated like this with 3 small children and a pregnant women. We are now hoping to be compensated for all the stress it has caused and ruining our family holiday which we saved hard for Â£2000 for a week from hell.
- Travel date: Mon 16th of May 2016
"Came here on august 9th 2012 and was very happy with our room,it was so clean and tidy, the staff was great and they were so friendly always there to help. the swimming pools were great for my 3 children they loved the slides. the games was great there was so much to do. you didn't have leave the hotel. we did go to the shops which was in great walking distance,and also the beach. but we were most happy in the hotel.
the food was perfect you could find something for everyone even my fussy eater Holly my then 9 year old.
would def come back to this hotel again."
- Travel date: Sun 4th of August 2013
Glad to be home!!!!
"Paid for 3 adults and one child for this holiday, given no info when booking in just the armband for all inclusive, went on the hunt for our hotel room!! the rooms are very outdated was obviously was for self catering, no room for all of our clothes and had to live out of suitcases for two weeks. The staff not friendly at all apart from one of the entertainment staff (Olga) the rest very abrupt ! The food - what can I say unless you love fish and pork then you will be living on chips, salad and bread rolls, the aroma from the kitchen as we walked to the food hall told us that we were in for another night of the same! Also if you enjoy warm ham instead of bacon for breakfast - knock yourself out!
The entertainment was not what we expected either every night we had the kids mini disco which was exactly the same every night we could even predict what song they would play next, the activities during the day seemed to be dominated by the Germans!! On a positive note we did have fantastic weather without a spot of rain. We will not be visiting Club Euroclass again."
- Travel date: Sun 18th of September 2011
"went to club eurocalas with my other half and 3 kids aged 12,10 and 5 and we had a fantastic time,didnt want to come home. had read some bad reviews about this place and to get there and see that most of it was exagerated was a relief. the staff really make u feel welcome, they work hard and are very friendly, room was great apart from the ants, and we were on the 6th floor!!! food was great, entertainment great, pools fab, and the sangria even better!! all in all fab hol!!!!!!!!!!!!!!!!!!!!"
- Travel date: Fri 16th of September 2011
Welcome to Hell
"came here for 1 week open minded after the welcome i didnt6 get i knew what a mistake thatwas before i had even cn my room not enough wardrobe space had to live out of suitcase the food only thing brits got cated 4 chips burger thank lord 4 the snack bar this complex needs a major reramp had better campin hols on a possitive note the sun was out all week never again WE SURVIVED EURO CALLAS and got certificate to prove it thomas cook u let me down on this one BIGtime "
- Travel date: Mon 5th of September 2011
My best holiday ever
"If you think positive about the holidays, you're holidays would only get better. I had an amazing time! Everyone was so nice, the guys in the bar was very charming.. and they work alot! It's crazy. I really enjoyed the holiday and the only thing I can complain about, is that I couldn't be there for more than 10 days. "
- Travel date: Sun 3rd of July 2011
worst holiday i have ever had
"We wouldn't go back here if we were paid. we had 3 rooms before finally getting one that was habitable and not overrun with ants and wasps. As I suffer from arthritis on arrival we were given a room with a walk in shower and seat the seat was hanging off the wall. the next room we were given turned out to be overrun with ants not only in the room but in our bed. Offered another room saw it before deciding and guess what, more ants. When we declined the hotel reception said that he had ants in his house and was promptly told that we don't and certainly not in our bed then he said he had no more rooms. when the rep arrived (there's another story) she got us another room. The ants arrived after 4 days but not as many. The food was tepid and pork was on the menu every day. This hotel isn't catering to the British just all the other european countries. I know ther are other reviews which will make this place sound like an excellent hotel but believe me it is anything but and doesn't warrant a 3 star rating"
- Travel date: Wed 6th of October 2010
great hotel but a few issues
"hotel complex more like an holiday village was fantastic, great pools with slides and easy acsess to drinks when ever you want. My main problems are as follows some of the staff are very rude including the bar staff i was asked or should i say groweled at nearly everytime i went to the bar "what do you want" i often replied in a friendly way just to make them more frustrated, reception staff seemed to have a slight attitude aswell. Food was great aslong as you are not a fussy eater like me frogs legs/ pork pork and more pork, i seemed to live of pasta for a few days desserts and fruit where fantastic. We found a great bar in the center called the 3 lions the father un son made are holidat two great guys. Beach was fantastic clear seas white sands it was idillic. Over all it was a great holiday and im going to book next year and take the kids its a great place for them very geared up for that, i really would recommend anyone wanting a quiter holiday in a smaller resort to go there."
- Travel date: Mon 19th of July 2010
Great 2 weeks
"I recommend this hotel for families. We had great 2 weeks with our kids. Great food,accomodation, 4 swimming pools and very nice people hard working in the hotel. Nice clubs for kids and evening shows. "
- Travel date: Mon 5th of July 2010
Excellent family holiday
"We stayed at this resort all inclusive for 8 days and had a great time, 2 adults and 2 children 6 and 3 yrs old, the resort was a very mixed bunch of nationalitys but this did not bother us as the entertainment team hosts could speak several languages. The food was varied and the snack bar very handily situated at the pool with self service soft drinks and beer. The reception staff and daytime entertainment staff were very friendly and a lot of children attended the sunshine club during the day. The guys were always getting everyone up to do the various activities around and nearby the pool including table tennis matches, water polo, archery and shooting with certificates presented at night time. The only thing i could moan about was the temperature of the pool...it was freezing but then maybe thats just me. On the whole though the holiday was great, the rooms cleaned every other day or on request, maintenance staff cleaning or gardening the grounds each day, public toilets cleaned regularly, restaurant clean and tables tidied as soon as people left. Some of the comments in other reviews seem to be exaggerated because we could not find the any faults with the service we received. Thanks to all Eurocalas staff for making our holiday a good one."
- Travel date: Thu 27th of May 2010
Well worth staying
"This was my first try of an all inclusive holiday and the first european holiday for 30+ years. If you choose the transfers from the airport,check the drivers list for drop offs. You could find you pass your hotel a number of times!! As for the Eurocalas,It could not be faulted other than having a bias to the Germans. (But they are not allowed to reserve poolside sunbeds!) The staff work long hours and do them well. You can find some a bit 'offish' but it is only human nature. The food was well presented and lots of it. The snack bar tends to attract a lot of fruit flies. The beer was served in small plastic glasses so it meant several trips to the bar during the evening,but once the staff got to know you they had them ready at the raise of an eyebrow! The room was clean and very well maintained,but a double bed rather than twin bed option would have been better. All the pools were cleaned every day and the grounds kept clear of litter. Local shops were only 10minutes walk away (longer if you stop to stroke the friendly cats on the way) "
- Travel date: Sun 10th of January 2010
"there is only 1 down about this holiday and that was our room was abit small! apart from that the rest was perfect. the food was great a good variety something for every one the eggs were perfectly made i always looked forward to breakfast. the activities through the day were a great laugh we all picked up certificates. there was plenty going on for the kids, my kids loved it every day all day taking part in all the games. the staff were all freindly the entertainers were brilliant with the kids. and there shows were funny well some of them. the hotel was very clean the whole complex was very clean. all in all the whole holiday was good and i would reccomend this hotel to any one that wants a fun relaxing family hoilday the kids will love it!!!"
- Travel date: Thu 2nd of July 2009