Inturotel Sa Marina
27 Traveller reviews from Holiday Watchdog
Not a great experiencel - this is not a 4 Star hotel
"This is certainly not a 4 Star hotel and I have to say that Thomas Cook are having a laugh by including it in their Finesse brochure.
On arrival as we walked to reception our first impressions were "oh no". Why?, well the pool was heaving and it was clearly far too small for the number of people using it - more on this later.
The reception area is small and to one side is a bar area that is also small, during our stay we never saw this open. At the reception we were given our room key and when I enquired about towels for the pool I was informed that these would cost 15 euros each (60 euros for our party of four). The safety deposit box was 33 euros with 3 euros returned if the key was given back! Hardly 4 star!!
The apartment was spacious and we found it to be acceptable. However, it was not cleaned on a daily basis, which is poor.
The view was dreadful as we overlooked a building site - this is where an additional 23 apartments are being built along with an additional swimming pool, which is certainly needed (opening in 2007). Thankfully, actual building works were not taking place and having seen the views from some of the other apartments eg a public carpark, shop etc, we got off lightly.
With two young children, who like to mix with other kids, we always select a hotel with a kids club. The Sa Marina's kids club is a joke. There is no signing in or out, it is inadequately staffed and the activities are deadly dull. The safety aspect is of particular concern and the following example shows why.
I was sitting in the hotel grounds (I could not be bothered to get down to the pool at 8 am to secure a sunbed hence why we were in the garden) when just one child entertainer went past followed by 20 or so children. A small child (about 5 years old) was at the back and she fell off the path and started to cry but the child entertainer did not see this as she was at the front of the group and having turned the corner was now out of sight. It was left to my wife and I to comfort / calm the child and then to go and find her parents. This example illustrates why signing in is so important and with the numbers of children involved having one person undertaking the important job of caring for children is woefully inadequate.
The restaurant was a joke. It was far too small and tables were so tight that it was extremely hard to get between them.
The system for getting in to the restaurant is to give your room number to the person at the resturant door. The next step is to find a table yourself ie there was no one to find a table for you.
All meals are buffet style with waiter / waitress taking orders for drinks in the evening and coffee in the morning. Sticking with the evening meal the staff were a pretty mixed bag with some being pleasant while others were less so. Drinks service ranged from slow to non existant as on 3 occasions after waiting 5 minutes I had to go and find someone to take the order.
The evening meal was not a relaxing experience it really was like being in a staff restaurant - infact I would say that it was not as good as the restaurant that I have access to at work. It was very noisy (the cramped tables not helping), there were often queues for the food but to top it all at 9pm if you had not finished your meal a woman would come round and tell you that the restaurant was now closed!! So although we were told that the restaurant was open until 9pm what they actually mean is that it closes at 9pm so if you roll up just before 9 you would not be able to sit there until 10, not that you would want to anyway.
The food was not great. Chips every night and sauces with everything. 50% of the evening starters were exactly the same as the cold selection for breakfast.
Breakfast was poor. It was lacking in imagination though if your idea is bacon and eggs every day (I like egg and bacon but not every day) with baked beans you might like it. That said, unfortunately the eggs and bacon were generally not available at the same time so you would get one of the aforementioned items or, if two were wanted, then one item would get cold as you wait for the other one to be cooked. Again, the reason for this is too many guests for the facilities available. With the additional appartments being built I sincerely hope they are going to double the size of the restaurant or it will become completely unbearable.
What we also did not like is having to carry cash with us around the hotel, this is because the hotel does not offer a room account facility. So, when you have your drinks at dinner, buy a drink at the bar, icecream or use the extensive poolside eating area (6 tables) then you need to have your money available.
Turning to the pool. The pool is open between 9am to 7pm. However, if you roll up at around 9 expecting to be able to get a sunbed you will be disappointed. Why?, because they have been 'bagged' by people who have got up early to secure the beds. Now people securing beds before breakfast is nothing new but what makes the Sa Marina different is that if you don't do it you will not get a bed by the pool period. The hotel receptionist told me that they do not have enough sunbeds for all of the guests and that's with the sunbeds being spaced just 4/5inches (8/9cms) apart. I am not a sun bed towel placer myself but on this holiday I had to change the habit of a lifetime and I did so on 5 occasions (we were there for 14 days). I found that I needed to be at the pool no later than 830am and then I had to remain with the beds until the fountain went on at 9am. Some people did not do this and their towels were removed so when they returned later they found other people sitting on the beds that they had reserved, there were a couple of ugly exchanges as a result.
Just one further experience. The telephone in the apartment would not work for an outside call. My wife went to reception and they said she could use the reception phone and then promptly charged her 20c! That about sums the Sa Marina up.
I do appreciate that many other trip advisor contributors have found the SA Marina to be very good but I think this is due to most of those people not going at peak season. I suspect that out of season the SA Marina would be more bearable but from mid July say to end of first week in September I strongly suggest that you steer clear.
My final words are for Thomas Cook. From the hotel description in their brochure, to their lack of help when one of our suitcases did not arrive, to the rudeness of their staff, I can go on but I won't, they are hopeless. The first and last time I will travel with them.
I'm off now to get some brochures as I need a holiday!!"
- Travel date: Fri 1st of September 2006
Four Star? They're Having a Laugh!
"Let's start with the good points...
First impressions of the Sa Marina are very positive. Staff are attentive and rooms are very spacious and amongst the cleanest that we have experienced.
Right, that's that bit now for the bad (how long have you got - suggest you get a cup of tea and sit down for this....)
The hotel has expanded since it was constructed in 2000. Unfortunately, someone forgot to tell the manager that if you double the number of guests, you have to increase the size of the pool area and dining facilities. The pool is VERY crowded in August. We knew it would be busy, but this place can take "sardines" to a new level. This problem is compounded by the lack of any other open space within the complex, because they have built on almost every square inch (and guess what, there's a new extension being built right now!).
Did I mention the dining facilities? Oh yes, what a pleasure that is. For breakfast you can have bacon, you can have eggs, but you've got to be very lucky to get both together because they are cooked as "display cookery", which means a chef who cannot multi-task and fries eggs and bacon ten minutes apart. Tables within the restaurant are very close together, so that actually getting up from your table to reach the buffet can be a problem if you don't co-ordinate your timings with the couple sat behind you. You can, of course, reduce the breakfast/dinner hassle by getting up early, but this is your holiday isn't it?! (and anyway, whilst you're in the restaurant for an early breakfast, the "Towel Police" will be removing your towel from the unattended sunbeds).
Ah, the Towel Police - a good policy really, but it does mean that if you want a sunbed (I mean REALLY WANT a sunbed, because the experience is hardly a pleasure), then you must get to the poolside before 9.00, and babysit your towels against unwanted attacks from the hotel staff - however, whilst you're doing this, the restaurant is gearing up to almost fever pitch for the morning bacon frenzy.
Now (and here's the most concerning part of all), there's the Koko Loko hotel-run kids club. If you are used to putting your beloved offspring into the local kids club/nursery back at home (you know the drill - sign in/sign out procedure, and don't forget the emergency contact details), well, think again! The sign on the kids club door will lull you into the false impression that you face two whole hours without "Wee Jimmy ", safe in the knowledge that he is kept amused and under safe supervision. Well then, imagine our surprise when we returned to collect our daughter to find her returning from the swimming pool with no supervision and no sun cream - she had apparently been abandoned by the kids club rep after 1 hour, because the club does not operate for two hours as stated, but only for one (thanks for telling us Sa Marina!). What's more. the hotel is surrounded by a number of fairly busy roads - a younger child could have wandered off with potentially catastrophic consequences. The response of the hotel management to this? A letter posted on the Kids Club door stating that "This is not a babysitting service" (This issue is currently under investigation by Thomas Cook, as a formal complaint was raised with them during our holiday).
Anyone interested in Health & Safety? Nope, well neither is Sa Marina (in some regards, anyway), so it could be the place for you. Firstly, there is no lifeguard on duty around the pool. Not a legal requirement in Spain you may say, but you'll find that many other 4* (or even 3*) hotels in Spain and the Balearics recognise that the need to protect the safety of their customers is actually fairly important. Ah, you'll see signs around the pool telling you not to dive, not to jump from the ornamental fountain, not to run, etc... but you needn't worry because guess what - because there's no lifeguard, there's no-one to enforce the rules. We witnessed several "near misses" as children jumped from the fountains to grab the side of the pool - not comfortable to watch. Worried about glass around the swimming pool where your nippers are walking around with bare feet? Well carry on worrying, because they do not have any plastic glasses, so all drinks around the pool are in glass.
Oh, whilst I'm on the subject of Health & Safety (it's kind of a hobby of mine), check out the railings on the balconies. Now we all know that horizontal rails are dangerous don't we? (kids can climb them and jump over the top) - Sa Marina wouldn't be so daft as to build a hotel in the 21st century like that would they? Of course not - they sensibly opted for vertical bars... ...and then ruined it all by adding some little ornate swirls, which provide just the foothold Little Tommy needs for a head dive over the top (and a palm tree or two with branches that are a tantalising two inches out of his reach, just to make sure he really wants to climb). How many tour operators from various countries have inspected these facilities and failed to identify any of these risks?
Still, you can always retire from the overcrowded pool area to the peaceful sanctuary that is your hotel room (well you can, can't you?). Well no, actually you can't if (like us) you get a room at the rear of the main block - overlooking the aesthetic delights of the local taxi rank and the Sony Gallery - oh, and a short term pay-and display car park right below your balcony to ensure that doors are banged and engines revved at literally all times of day and night. If I could attach some of my holiday snaps of this view to this website (and believe me I'v got some belters), you'd get the general idea.
Entertainment - well if you consider a bunch of kids (the animation staff) dressing up as the stars of "Grease" and miming for 45 minutes as entertainment, then you'll probably love it - I, on the otherhand, found it an insult to the intelligence of the audience.
So that's it, you should have the general impression of tranquility (not) that is a fortnight at the Sa Marina. I know this was an August holiday, so you expect "busy" in the school holidays - maybe some of the other guests who have posted more positive reports on this website had a cheaper, more relaxed and safer experience off-peak, but my report above is, I believe, a truthful and balanced overview of my stay."
- Travel date: Sat 26th of August 2006
"stayed at the sa marina hotel for 10 nights till 18/8/06, booked direct with hotel for 2 adults and 1 child costing Â£1500 hb. spoke to some guests who had paid doublt the price with thomas cook, thing is with this hotel you only pay for how many are staying, none of that under occupancy rubbish. many of the guests are in there mid 40's with young children, so it is really packed in peak season. sunbeds are a real problem here, got up early one morning and people were sitting on sunbeds at 6.30a.m, ridiculous.
entertainment was a bit dull, but the entertainers were fantastic for the wages there paid. service in the reastaurant was very poor, on 3 occasions given the wrong change, with no apology, watch them. meant to be a 4 star hotel this, its very clean but your rooms aren't cleaned every day. if you want sunbed towels you have to pay a 15 euro deposit on each one and the safe is 3 euro's a day. bar downstairs is very small and of a night when it's busy you are often standing and looking for a waiter. snack area is also not adequate for a hotel this size, 6 TABLES UNDER 2 PARASOLS. when you get a table you then have to play find the waiter.good hotel but your paying top money when you can go to much better hotels for the prices some people had paid."
- Travel date: Fri 18th of August 2006
We booking for 2007
We stayed in the Sa Marina for 10 days from 14th July and had a fabulous time. So if you are planning to stay there soon for the first time I am confident you will not be disappointed with either the hotel or its location. Here are some notes from the holiday:
- Booking: We chose to book direct with the hotel which meant we simply had to pay a (20%) deposit upfront and the balance during our stay. We booked our flights with Thomson Fly, which were competitively priced, and had decent flight times, i.e. not at some ridiculous time in the evening or morning.
- Taxi: We booked the taxi through the hotel and it was 57 EUR â the hotel has a fixed set of prices for various journeys so you know the price being quoted is consistent and fair for everyone
- Room: The room was exactly as stated on the website. It was very comfortable with lots of storage (for my wifeâs excessive luggage) and extremely clean. The rooms also include free internet access should you be inclined to use it.
- Staff: All the hotel staff, from the hard working pool attendant to the manager, were extremely helpful, friendly, and professionally presented. In fact, during my stay I became aware I had not been given the correct room rate and also a child discount had not been applied to my bill. The manager promptly refunded this and provided a couple of complimentary bottles of wine.
- Pool: Both the pool and surrounding terrace were very clean indeed. However, there is one important rule you must be aware ofâ¦.in the morning if you place your towels on the sun loungers and then leave before the pool opens at 9am then the pool attendant removes them. So my advice is stay with your towels before 9am if you want save you spot.
- Food: The breakfast and evening meal were served buffet style, with the variety you expect from a 4 star Spanish hotel. Again, the restaurant was extremely clean and professionally managed. The food was beautifully presented and tasty too.
- Location: The hotel is located about 100m from a main pedestrianised area containing bars and restaurants. This area is very much geared to families and couples who prefer al fresco dining. There are also a couple supermarkets near by - prices generally seemed cheaper than th UK so avoid the temptation to pack the kitchen sink.
Hope this helps and you have a great time, Gary ! !"
- Travel date: Sat 29th of July 2006
"A superb freindly VERY clean hotel with excellent food and great service. Excellent air conditioning which is a must as it gets very hot by the poolside as there is not much shade. Recommended for famillies with young children as the small freindlyness of the hotel makes it very safe. Will visit again for the wonderful pool and 5* food."
- Travel date: Fri 28th of July 2006
Lovely hotel !
"I stayed at the Sa Marina for one week with my husband and 8 year old son.
The reception staff were very pleasant and helpfull.
The restaurant was spotless with lots of lovely food. Catering for all tastes.
The pool area was nice. Could be a bit bigger because quite packed when the hotel is full. The swimming pool was very clean and very cold !
The rooms were brilliant. They are apartments so you have a fridge and cooking rings. Fridge very handy for drinks.
I only stayed in the hotel to watch the entertainment once and what i saw was very good.
The resort is only a few minutes walk away. Plenty of shops , bars and restaurants.
There are a few beaches around the resort of Cala D'or but are more like coves. Beautifull sandy beaches with clear water. Very safe for children.
Would recommend the Starfish glass bottom boat which goes from Cala Gran beach every day at 2.10pm. 18 euros for an adult and 10 euros for children. 3 hour trip up along the coast and the chance to swim in the sea for half an hour with all the fishes.
All in all a lovely holiday and would definatley return in the future."
- Travel date: Tue 4th of July 2006
A really good hotel
"This hotel was very good and we had an enjoyable holiday. It is an aparthotel, so you get the benefits of apartment accomadation combined with a hotel. The rooms are really big and have a lounge/kitchen area with tv, sofas, table and chairs, etc. The kitchen is basic but it has two cooking rings, a sink and a fridge. There is a seprate bedroom and a large balcony. The food at the hotel is wonderful. It is buffet style with lots of choice and the wine is reasonably priced. The staff are very friendly and helpful as well. The pool area is good size although not huge. The downside is there are not to many sunbeds and pool area can get quite busy. Also the half the area is in the shade in the afternoon. This is probably the only downside of what otherwise is a great hotel. There are some really nice beaches in the area so there are alternatives. The resort is quite commercialised and there are plently of bars and restaurants. Overall Cala D'or is nice resort particularly for families."
- Travel date: Fri 5th of May 2006
"my family and i stayed at the sa marina last may and we are returning this year, it is a fabulous hotel with the beauty of self catering accommadation too, although you done need to cook the food is fantastic. The childrens entertainer was fab my little girl had a wonderful time.
The staff are very polite and professional. Definitley a place to go."
- Travel date: Sun 30th of April 2006
"This hotel was amazing. Having an apartment and being half board is just brilliant- the best of both worlds. I loved having the space and facilities of the apartment but also just going downstairs for dinner. Cala D'or is also an excellent resort it is the second time I have visited this resort and it is beautiful."
- Travel date: Sun 16th of April 2006
Sa Marina Expeience
"We stayed at the Sa Marina from the 15th to the 22nd of October 05. It's definitely above average and it's in a very good location. There are loads of restaurants within a few minutes walk. The resort closes at the end of October, but while we were there then only a couple of places had closed.
There are several attractive Coves within a twenty minute walk. Our favourite was Esmeralda, and next time we go to Cala Dor we will probably opt for the Esmeralda Playa Hotel overlooking that Cove. Cala Egos was the furthest Cove that we walked to, and that looks to be an older part of the resort.
There is limited development building work in Cala Dor but while we were there development in the Marina area was very noisy and echoed around the whole of the resort. I would not have wanted to be any closer to that as we still found it intrusive.
The Sa Marina is a great hotel. The staff were all very pleasant, and the rooms are very clean, well furnished, and our beds were comfortable. The kitchen had limited facilities as it doesn't have an oven. We did not travel with children but the hotel kids entertainers worked really hard, and the children obviously enjoyed being with them.
Accomodation consists of three blocks. We were in a one bedroomed apartment which overlooked a Sony shop on a busy main road so the view was not particularly attractive. In October noise from the road wasn't a big issue, but in high season I think it would be.
The food in the hotel restaurant is good, but there is so much choice in restaurants locally that there is plenty of choice if you decide to eat out. We stayed half board but if we stayed again I would stay B & B. If you are looking for loads of Nightclubs than Cala Dor is the wrong place, but if you are looking for a resort with variety and interest then it could be ideal. It's the first time we have been on holiday and not bothered to hire a car, as we were able to walk to enough places within the resort to keep us happy.
The marina is pleasant if you want to envy the boats of the well heeled. The restaurants around the Marina don't have to try too hard, and our experiences suggest that they don't. We found better meals easily in the centre of the resort.
We would recommend Cala Dor and the Sa Marina. We booked our fights and accomodation through a company called Travel Value Ltd. An extremely helpful lady named Denise did our booking very efficiently, using resort hoppers for transfer to and from the airport."
- Travel date: Mon 21st of November 2005
"This was our third stay and as before we were not disappointed. The accommodation and rest of the hotel is spotless,with plenty of room for four people (2 adults 2 children). We stayed on a self catering basis which suits us as a family, as we have the best of both worlds with the selection of gorgeous restaurants on the doorstep and the choice of eating at the hotel during the day. The hotel is in a great location, with a short walk to the heart of Cala d'or and the beach only a 5-10 walk away. We have stayed at a few 4* hotels in the spain and portugal, but seem to compare it back to the Sa Marina as the quality and overall feel of the hotel is excellent.
We cannot fault this hotel and will definitely be back ! "
- Travel date: Thu 25th of August 2011
"we have just returned from hotel sa marina with 2 babies 18months and 7 months. its a very clean hotel which was good but we found the maids came a bit 2 early (8.30) the swimming pools was very clean and my little one loved the baby pool the water was a bit cold but i think all pools are. we went self catering which we thought would be a good idea with babies but the cooking facilitys wasnt very good we only had 2 hobs which u cant cook many things on and the food was very exspencive to buy. because the floors are tiled you could hear people moving things around which for some strnage reason was all nite so didnt get much sleep and because we was the end apartment you could hear everyone goin up the stairs which again was in the nite. i think if we went to majorca again we would go to another part has there wasnt a great deal to do "
- Travel date: Mon 23rd of May 2011