Iberostar Playa de Muro
30 Traveller reviews from Holiday Watchdog
A really good hotel
"We travelled to Alcudia with First Choice. Having travelled with them three years ago to stay at the Lagotel nearby (which was awful), we were delighted as soon as we arrived. The lobby is impressive and it sets the standard for what is to come. Everything was very good - the rooms are clean, the hotel facilities are clean, the restaurant is excellent and the staff are friendly and efficient.
We had two adjoining rooms for 5 of us (2 adults and 3 children). We did have 2 problems -the air conditioning broke in one room and the door lock wouldn't open another time, but in both cases reception got maintencance up to us within seconds and they fixed the problems very quickly. Reception were always friendly and very efficient.
The food is excellent in the main buffet restaurant. There is an enormous choice to eat and they vary the food each night so there's always something different to try. There were theme nights too, such as Mallorcan cuisine and seafood. There are plenty of staff to serve drinks and clear plates and they are all really friendly, efficient and helpful. A tip - try ordering in Spanish and you might get the odd free glass of wine or lemonade!
The evening entertainment is what lets the hotel down. The kids' disco is OK, as you'd expect it's in multi languages. The main shows are rather hit and miss, some are OK, some are pretty amateur. The in-house team try hard but they coud do with a few more professional shows from outside. However, the drink service is good!
The hotel is right on the beach. We stayed round the smaller of the two pools but it was only about 10 feet to the beach so it was easy to combine a pool and sea holiday. As you're so close you don't need to pay the E8.50 per day for sunbeds and umbrellas on the public beach, the hotel sunbeds are of course free. The pools are excellent, very clean and well maintained.
A word of warning - it's not the cheapest hotel. Drinks are quite pricy, for example it was E1.85 for a small cola or lemonade by the pool. Also, we went half board - at check-in we were offered the chance to upgrade to all inclusive (i.e. add lunch and all drinks), which would have been E36.00 per person per night, another E2,520.00 for 5 of us on top of the price we'd already paid. We'd have had to go some to eat and drink that much lunch and drinks! They also offered a sea view upgrade for E15 per room per night, so that would have been another E420.00. We were happy with the view across the road, it gave us an excellent view of the fiesta and firework display! To add three grand for lunch, drinks and a sea view is just not worth it. However, you get what you pay for and we have no complaints about the half board price compared to the excellent accommodation, food and service.
Overall this is an excellent hotel. We have been to Palya de Muro three times and many others worldwide and this is among the best we have come across. It is not cheap, but for middle class families who like a bit of style this is just right for you. "
- Travel date: Wed 5th of August 2009
"This is a fantastic hotel! Went in July with my parents and brother (19) and we all had a fantastic time. Hands down best part of Mallorca, too. The service was fantstic and the beach is amazing, although it is well worth hiring a sunbed!
The food was second to none, I've never seen so much choice and sometimes there was even champagne at breakfast. There is a fantastic selection of food (particularly at dinner) with traditional Spanish dishes to sushi, pastas and everything you could possibly want, even for the picky eaters.
Rooms were basic, but lovely. Balcony looked out onto the beach and was particularly beautiful in the evenings.
Loved this hotel and am trying to convince my boyfriend to go back there with me, it's that highly recommended!
If you're booking with an Ocean Village Cruise- this is the best hotel in the list."
- Travel date: Fri 17th of October 2008
one of iberostars finest
"excellent hotel very good selection of food at all meals excellent wine list for an all inclusive hotel, service at the restaurants and bars top quality,staff warm and friendly ,bedroom clean and tidy with plenty of space "
- Travel date: Thu 16th of October 2008
Don't use First Choice to travel here!!...
"Don't use First Choice to travel here!!
We travelled to Alcudia with First Choice and stayed in the "Village" side of the site. Everything was perfect - rooms clean, hotel clean, restaurants excellent, staff excellent! The room was a 'suite' but I think they're all the same? It had one twin room and two sofas which are excellent for kids. Fridge, microwave, large kids wardrobe and a good sized bathroom made it very comfortable although my wife complained about the bed comfort. Only room problem we had was with ants - we left sugary kids medicines out and they came in their hundreds for them! We were ground floor so not surprised. We did tell reception but I'm not sure they helped although once we'd cleaned it we'd only get around fifteen or so a day. There are LCD TVs in main room and bedroom but only two English channels (Sky News and BBC World). I think it's mainly geared towards Germans staying there, but Germans are unlikely to stay anywhere that's not good.
The hotel is right on the beach which, although crowded and with expensive beds, is easily accessible and has a perfect bay and sandbank a little way out. Boat trips are available just up the beach from a little pier although are expensive and without commentary. Nice to see some of the island tho.
Pools are excellent - very clean and, although not heated, on a warm day are refreshing. Pool bar is reasonably priced for drinks & lollies and non-all inclusive customers can eat there for â¬20 each.
Food is excellent in the restaurants with a HUGE choice of stuff to eat - the egg chef/steak chef (breakfast v dinner) is hilarious and good with kids. Staff are all helpful and will help you with your Spanish if you fancy practicing. Only complaint is that you don't get any liquid refreshment at dinner unless you pay for it (even water).
Entertainment is good - kids disco is in multi languages, mainly German but little ones still enjoy. Drinks are reasonably priced and you're served regularly by the many waiters.
Hotel is on a main road, with a service road in between, with various tat shops and some nice restaurants. The Giant Maze is excellent and worth visiting but steer clear of Oasis park which is a bit untidy and broken.
Alcudia main town is excellent and worth a visit as is Port D'Alcudia.
Overall I would say and excellent hotel. First Choice (LAST Choice) are an awful company to travel with, however, with cramped and delayed planes (with awful food and no entertainment in or out), little or no (in our case) communication from the rep, no news regarding flights home, coach pick ups, welcome meetings or trips around the island. Eventually we tracked him down and he was next to useless. Go with a more reputable company! Enjoy!"
- Travel date: Wed 3rd of September 2008
We stopped in the "Village" hotel, and b...
"We stopped in the "Village" hotel, and booked the slightly larger apartment. (for 4 people)
What a great choice.
This hotel is the best we have found for a long time. The place is spotless, the staff are really good and the food is fantastic!
The room we had was really well equipped with Microwave, fridge, kettle etc.
Flat screen TV in the living area (with 2 bed/settee's) and a flat screen TV in the main bedroom (had some UK channels)
The bathroom was enormous and very well fitted. It was also spotless with the towels changed whenever you wanted.
The pool areas we really nice. Clean and tidy with plenty of sunbeds (although the Germans liked to bag them early in the morning)
The sandy beach was a few paces beyond the hotel gardens and there were plenty of sunbed and parasols there to hire. The beach itself was a very gentle slope and as such, it was safe for the children to play in the sea.
The restaurant was great. Spoilt for choice for breakfast and in the evenings there was always something special to tempt you ~(Fresh Lobster anyone?)
As i have already said, the staff were brilliant. They looked as though they were enjoying their work and they made a real fuss of the children.
The mix of hotel guests was good also. As well as the usual Germans, there were Spanish, Portuguese, Dutch, French and Belgians there.
The entertainment was a bit mixed. Some nights were really great, the Brazillian dancers were our favourite (the women-WOW) but the Hotel team entertainment was a bit naf, even for our 5 year old.
As we were half board we sorted ourselves out for lunch. Word of warning. The snack bar/restaurant near the pool area has good food at lunchtimes, but is expensive. Great if you are all inclusive though. We nipped over the road for a snack at lunchtimes as you didn't really need much after breakfast
On the way back to the airport both children were asking if we could return next year?
What do you think????
- Travel date: Mon 25th of August 2008
We travelled to Majorca with First Choic...
"We travelled to Majorca with First Choice and were not impressed with their service pre-holiday so were a bit anxious about how the holiday itself would be. We need not have worried!
The Iberostar Playa De Muro is a really nice hotel, situated about 2.5km from Alcudia. Playa De Muro itself is not a busy resort but has enough shops and restaurants should you want to go out of the hotel and is close enough to travel to Alcudia by bus if you want something more lively. You need to beware of the road which is in front of the hotel which is quite busy and only has two crossings which are both quite a long way from the hotel.
Our room was not large but was big enough for the 3 of us. Our daughter is 9 so if you had an older child it perhaps would feel cramped. They put in an extra (3rd) bed for a child and I am not sure if they would just put in a 4th if you had more than one child. This could make the room very small. Otherwise the room was clean (towels changed every day and beds changed mid week), had a fridge and a balcony. Our room overlooked the pool area and we had a view of the sea and entertainment stage. In fact, we tended to retire to our balcony to watch the entertainment in the evening. The entertainment tended to finish about 10.30pm and the bar was quiet from 11pm onwards therefore we were not disturbed. The rooms on the other side of the hotel faced out onto the road so I would think these would perhaps not be so peaceful. We requested sea view directly by email to the hotel prior to arrival and this request was met. If you wanted a larger room I think you would need to book a junior suite. Also, there were limited English TV channels as is usual.
The reception staff were very friendly and helpful. The staff in the restaurant were also very helpful, always clearing plates very quickly and taking drinks orders as soon as you were seated. The food was varied - there was something for everyone - lots of salads, fruit, cold meats and cheese, vegetables, pasta, fish and meat cooked on the grill, chips, potatoes, and lots of different pudding options. My husband is incredibly fussy and ate well all week. Breakfast was cooked or continental and was served from 7.30am until almost lunchtime so it didn't matter what time you got up.
The animation team were enthusiastic and although there were activities for children of my daughters age, I never actually saw any of them taking place and there wasn't much information about what/when/where was on offer. We did see shows for the younger children and these were the usual singing/dancing sort of things and the kids seemed to enjoy them. The evening shows were typical holiday resort shows but were reasonably entertaining, particularly Mamma Mia.
There were lots of sunbeds and parasols around the pool, however, as per usual, towels appeared very early in the day reserving them and lots of them were not actually used. However, we didn't reserve sunbeds and had no problem finding one at any stage. You can hire beach towels for 15 euros each (deposit) and these can be changed each day.
The piano bar at the front of the hotel was very nice in the evening, although the music that was played was perhaps a little old fashioned for some younger guests.
As it was my birthday whilst we were away, we looked at the possibility of having treatments at the spa. However, most of the treatments were full massages, etc, and these started at about 50 euros. I would have liked just a manicure or pedicure but these were not available. I received a birthday gift from the hotel which was left in my room during the day which was very nice.
There is also a gym, tennis courts and a sauna available, however, we never used any of these.
The Playa De Muro Village is adjacent to this hotel and its facilities mirrored the Playa De Muro.
All in all, this was a very nice hotel with good service and we had no complaints.
If you want a nice day out in Majorca, take the train from Palma to Soller (we drove to Soller round the windy mountain roads and this was quite scary so do it the other way!), visit Pollenca and climb the 365 steps the old church or visit Pollenca or Alcudia Port areas which were both quite nice. We also visited the market in Inca on Thursday."
- Travel date: Sun 3rd of August 2008
I stayed here for one week with my frien...
"I stayed here for one week with my friend for a week over the last week of April and thoroughly enjoyed my stay.
Everything about the hotel was top class, lovely large marble reception, large tropical outdoor pool, and the fantastic beach, which was cleaned daily. The beach was beautiful, looking over a small bay and very few people around (could have been the time of year).
There was a fantastic selection of foods every night, served buffet style, anything you could think of and they had it, although it did make a welcome change going out one night for dinner.
The room was fantastic, large, and a balcony which looked directly over the sea, which was a stone's throw away. There was a large, clean marble bathroom, and a cleaner came and thoroughly tidied the bedroom everyday.
The only downsides to the hotel were the residents, we did not meet one british person there the entire week, the large majority were german, and most of the residents were also cyclists, which resulted in a cycle fit program by the pool everyday. Although the residents were all very friendly and nice to speak to.
Shops and restaurants nearby were very nice and the carnassoeur was very helpful at recommending.
The indoor pool is also nice for the rainy day we had, although there seemed to be a few swimmers taking it a bit too serious when floating about.
Overall a very enjoyable stay, would recommend the hotel to anyone."
- Travel date: Wed 7th of May 2008
We have been back to this hotel now 5 ti...
"We have been back to this hotel now 5 times! Everytime we go we have been made to feel extremely welcome.
The rooms are delightful, the food is delicious (all fresh buffet for all meals, something for everyone)
The staff are brilliant, kind, polite and help you to relax as soon as you arrive.
The beach is less than a stone throw away, it is clean and safe with brilliant warm sea to bathe in x
The Starfriends entertainment team are fantastic - in the years we have been going the teams have changed a number of times - they are all equally brilliant. It doesnt seem to matter whether its your first or last day they make sure you feel welcome and that you are having a great time. They do evening shows and mini discos for the kids which are well rehearsed and very professional -
Well done to the Iberostar Hotel Playa De Muro x I honestly cant imagine going anywhere else for my holiday x
- Travel date: Thu 31st of January 2008
Our room was far too small for 2 adults...
"Our room was far too small for 2 adults and 1 child; there wasnât enough room to move and not enough storage space for all 3 of us.
The staff were attentive and looked after us well, in particular the reception and entertainment staff.
The pool area and beach were very nice but felt somewhat annoyed that you had to pay for the sun loungers every day.
The food was very average and I would recommend staying away from the breakfast, the bacon and sausages were literally swimming in grease.
Overall an 'ok' hotel however I doubt I would return.
- Travel date: Mon 3rd of September 2007
The hotel and all the surrounding areas...
"The hotel and all the surrounding areas (pool and beach) were immaculate.
Food was stunning and the all inclusive deal was the best we have ever experienced - everything was included.
There was plenty of entertainment for adults and children all day every day so you would never be bored.
Staff were very attentive and made you feel special, which in such a large hotel isn't easy.
Was a very relaxed and enjoyable family holiday - can't wait to go back!"
- Travel date: Fri 10th of August 2007
This was the 3rd time we had stayed in t...
"This was the 3rd time we had stayed in the hotel and the 2nd since the refurbishment, the hotel was originally the Dunas Park.
The service and standards are outstanding the staff are charming, helpful, nothing is too much trouble.
The manager and his deputy are unbelievably obliging also and booking online is absolute piece of cake.
We were upgraded in May 06 when the refurb was almost completed and irrespective of a few finishing touches, the hotel was fabulous even with a few teething problems.
Our only complaint if you can call it that, was that the entertainment programme had been moved to the next door hotel the Playa de Muro.
Our son and daughter had to migrate daily on account of the fact that the hotel had arranged an allocation of accommodation for Italian guests. Who to all intents and purposes, sunbathe in their D & G and Armani suits and didnât want water from water polo causing any potential law suits (sic pardon the pun...!)
None the less the hotel is superb and I wouldnât hesitate in recommending it to anyone."
- Travel date: Mon 12th of March 2007
This is a wonderful hotel. I am writing...
"This is a wonderful hotel.
I am writing this report 4 years later because:
1. I cant forget such a pleasurable experience and
2. I am going back this August, yippee!
The hotel is a very nice one and very clean indeed. The grounds and pool are well kept. You never see any rubbish blowing around the place in the way that you can with other hotel of lower standards.
My daughter was seven when we went and I am very security/safety conscious, at the hotel I was more than happy for my daughter to run around the complex, it just seemed so safe.
Staff are excellent too, very friendly and always with a smile upon their face. There is a reasonable about of local shops, bars restaurants too. The area set up is as follows: Many hotels are next to each along the beach with plenty of room between the hotels.
Hotels are serviced by a big but not busy main road. The other side of the road are shops and bars. To walk from the first shop to the last shop will take 20-30 minutes, so there is a decent evening walk to be had.
The beach is long long long with plenty of room, there is no crowding here. The two outdoor pools are fab, you have a very long lagoon styled pool and a smaller kidney bean shaped pool, which I preferred.
In summary you simply cannot go wrong with The Iberostar Playa de Muro, its worth the extra few pounds. Cant wait to get back there this year."
- Travel date: Mon 8th of January 2007