32 Traveller reviews from Holiday Watchdog
If you want to stay at this holtel DO NO...
"If you want to stay at this holtel DO NOT BOOK THROUGH THOMAS COOK!!! They double booked our party at another hotel and put us in the Arenel as a replacement but it was a desaster! The rep was arrogant and couldn't care less, and we heard a number of other guests also complaining about the lovely Darren!!! We were half board and the evening food had to be forced down as it was so disgusting although once or twice it was bareable! The breakfast was even worse and I would just give it a miss! During our second week of the holiday my friend was mugged by a man and a woman right outside the front entrance of the Arenel and as they have no cctv there she was left unoticed and in a bad state! The hotel staff were really friendly and could not fault them and we were right next to the beach but this did not make up any of our problems we had with this hotel and Thomas Cook! Stay at the Hotel Pacific if you are a group of young people as it's sooooo much better!!"
- Travel date: Wed 16th of July 2008
Overall this was a nice clean hotel, how...
"Overall this was a nice clean hotel, however is not suitable for young people after a laugh in ibiza. We went for 2 weeks for the closing down partys but found that the location of the hotel was really quiet. the hotel facilities were ok, bedroom ok size, although at the pool area it was completely shaded and pool too deep to even stand in. front of hotel has grass area which is ok. bar staff really nice and maid service good. the only thing is that the member of staff who was on at reception was asleep most of the time when we came in so remember to get your passports back from reception when they ask for them initially on arrival. the amazing clubs made me and my partners holiday and i would recomend el divino, they had hed kandi night which was best nite ive had. bar M good to get you in the mood, wouldnt recomend west end tho, far too tacky. amnesia brill too and cannot beat bora bora beach, had a great time there. judgement sunday at eden good too where judge jules playing. few great restaurants too, the curry club tasty. avoid the chinese in san antonio, horrible, went there our last night which ruined it. had great holiday, going back august to younger hotel in san antonio for the radio 1 weekend, cant wait. anyone going remember and take plenty cash as me and my partner spent 2 grand in too weeks, well worth it tho. "
- Travel date: Mon 12th of May 2008
me and my partner have bin to ibiza the...
"me and my partner have bin to ibiza the last 5 years,and we carnt get enuf ov the place.we have stayed in the hotel el arenal on several occasions and we have only had cause to complain once,but all in all i think it is a wonderfull hotel so how any body can give it a rating ov 2 out ov 10 i will never know.we have stayed in others round the bay and they were shocking.we are even going back in august this year so staff beware.see ya all soon staff at arenal."
- Travel date: Tue 15th of April 2008
Very nice resort, right in the heart of...
"Very nice resort, right in the heart of the bis but no louts or drunks on streets, stunning views of bay and weather fantastic, hotel was very nice and second floor views of bay fantastic. Nice beach however some areas quite stony and seaweedy but otherwise cant complain. Short taxi ride from airport and would definitely recommend this resort to others"
- Travel date: Fri 1st of February 2008
The rooms were lovely and spacious, howe...
"The rooms were lovely and spacious, however our view was rubbish. We overlooked burger king etc and the supermarket across the road even though we paid for a sea view room. The maids put all of our things in the bed! The staff were not exactly friendly but we did reek havoc upon such a quiet place!
The worst thing about the place was the food. Disgusting. We ate out a lot as we couldnât stand the food.
While we were there we visited the Mar Y Vent apartments as we met people that were staying there and I loved the place. It was always buzzing, loads of young people (hardly any young people in Arenal) and a nicer view than ours! So close to Cafe Del Mar and Cafe Mambo and loved being near to the music! The rooms there were big and cosy.
I wonât go back to Arenal again and would definitely recommend Mar Y Vent!
Have a great time in Ibiza everyone!
- Travel date: Fri 7th of December 2007
The room was as you would expect for a t...
"The room was as you would expect for a three star hotel, the entrance was very grand and looked the part. The food in the hotel was all right, magic puddings!!! But what more do you expect when you are right next door to a burger king, pizza hut and a KFC!!!
Most of the staff are very friendly, but watch out for the maids they are easily upset!! Nightlife is great but can be expensive!!! If you go you have to check out the Okcoral bar 10 euro's for all you can drink for an hour!!!"
- Travel date: Fri 14th of September 2007
This is a great hotel, it's just close e...
"This is a great hotel, it's just close enough to the action but not close enough to be disturbed by it.
I would highly recommend paying that little bit extra for a sea view room, it's only a small fee but the hotel faces the sunset and the bay which is excellent at night.
The food is a little bit hit and miss but its half board and the selection is pretty varied each morning and evening and to their credit, they try very hard to please everyone.
There is hot and cold choices including salad, plus a soup starter and a wide range of deserts. There is bound to be something you would like.
The only real criticism is sometimes it's not as warm as you would have normally expected so get there early.
The staff are very friendly and the accommodate any request you have.
Overall very good."
- Travel date: Tue 13th of March 2007
The hotel was not very good at all. Room...
"The hotel was not very good at all. Rooms were spacious but that is the only good thing I can say about hotel.
The restaurant was extremely cramped, the food was appalling and always cold, served on very small plates, we did have to eat out most of the time. The staff were not very friendly or polite, quite rude actually. Drinks prices went up in the evenings and the entertainment was terrible.
The hotel is in a good position but the beach is very dirty. We will most definitely not be returning to the Hotel Arenal ever again."
- Travel date: Wed 30th of August 2006
not good enough
"Just not good enough for a three star hotel. Old fashioned Spanish hotel with very old funiture etc. in the rooms. Kept clean by poker-faced staff, and carpeting in the corridors keep the noise down, but the problem is in the Dining Room, where it is a shambles. Not enough thought about the lay-out, everything crambed into one corner, where lukewarm food is slowly presented to you to put on stone-cold plates. The resturant manager strolls around in a dream smiling at everybody and serving drinks etc. instead of tackling the problem in front of him. As for a main course, well you may be lucky once a week to get something edible. Soups and salads where fine. Good swimming pool,and reasonably peacefull given its frontline position, but book a seaview room for the views and they are quieter. Just shake that resturant up!"
- Travel date: Sun 28th of May 2006
holiday from hell
"just returned from hotel arenal with my 19 year old daughter, we went for a chill out holiday before i get remarried, how wrong could we be!!! we arrived at 11pm and was given a key to a room that hadn't been cleaned,the reception staff apart from ava are miserable and never talk!2nd day whilst sunbathing by the pool, 1 of the sun umbrellas fell on top of us causing a large bruise to my rib, waiters didn't even ask if i was allright, thank god it didn't land on a child!! food is disgusting, prisoners must get better food. on 4th night we were robbed of our cash and cards from the safe in our room whilst we were asleep in our beds!!!! the manager was very unhelpful and didn't believe us!! the other holidaymakers made our holday they were all understanding and offered to help us with cash, i wouldn't recommend this hotel to anyone!!"
- Travel date: Tue 2nd of May 2006
Lovely location, better than expected
"After reading a few 'dodgy' reviews i wasnt too sure what to expect. But in my eyes is a perfect location, lovely staff, lovely rooms and a good choice of food.
I actually went to Ibiza alone, on the hope of having fun and having a safe room to return to in the early hours. The staff including the JMC rep were all very friendly and helped me make friends to hit the town with.
Its walking distance to San Antonio, but is quite peaceful around the hotel itself. I would say seems to safe for familys, as they had lots of entertainment on in the evening although watch out for the dodgy blokes on the sea front at night.
Overall, a lovely hotel, ideal location - especially for the sunsets and sunrises - close enough to all the action but quiet enough to get a good nights sleep.
Would highly recommend to young people."
- Travel date: Wed 1st of February 2006
2nd time around
"this was our 2nd visit to th e arenal and again cant fault it.
had a minor problem when we arrived but it was soon sorted thanks to juan on reception and fiona the first choice rep.
had a fantastic sea view room again! sunsets are excellent ,thought the food had improved this year,even though we didnt really moan about it last year but some people did.
as it was our 2nd time there the head waiter in the dining room gave us a bottle of champagne on the house which we thought was a nice touch.
waiters were great especially emillio and raphael who bought us out on our last night a yard of shots (and not the rubbish they give away up the west end)
we met up with the same gang from manchester as we did last year denise, mo, john ,joan, and paul who have been staying here for years and wouldnt go any where else.
all in all a fantastic hotel,location,staff ,cleaners,everything....would definately reccomend this hotel to couples (above 30)and families well done arenal keep it up!!!!!!"
- Travel date: Thu 26th of January 2006