Portinatx Beach Club Hotel
121 Traveller reviews from Holiday Watchdog
Fantastic 1st stay in Portinax
"Amazing 4day stay here I viewed the hotel on line and it looked like an average kind of hotel with good reviews. I didn't want anything too rowdy as traveling with my 17 year old daughter. We arrived at 03.30ish no hassle check in showed to our room which was fantastic. We were given one of the renovated rooms which were modern with flat screen TV, nice bedding , white leather sofa. Amazing shower, clean with basic toiletries. Balcony over looking tennis courts and nice gardens. A very short walk to the main building where restaurant and facilities are. Great bar and poolside snack area which is constantly refreshed if you fancy a change from the main restaurant, which I have to add has fantastic choice of breakfast , lunch and dinner. Red and white white, beer and soft drinks on a help yourself basis in the restaurant. Staff friendly and very attentive. No long waits at the bar to get drinks. Variety of alcohol is great and not just local drinks.
The only thing I can fault having to get up early to get a spot by the pool. There are 2 pools and 1 baby pool too. The main pool is the best one but 08.45 and all the beds have near enough been taken. They don't open the pool area until 08.30 but people apparently que at that time. Also the evening entertainment could be better for the adults, great for the young children though.
Overall a lovely place to stay for all ages, very impressed "
- Travel date: Fri 23rd of August 2013
BEWARE - DO NOT BE FOOLED BY LOW COST HOLIDAYS WEB SITE STAR RATING
This hotel is advertised on low cost holidays web site twice. One says its three stars (which it just about is) and one says its FOUR stars.
The costs are different as well , despite it being the same hotel.
The rooms are terrible. Very small, some have no front doors, you enter via a patio window that cant be locked securely from the inside, because the door frame has been forced. NOT secure if you have children with you.
The bathroom doors donât close properly, they jam against the floor. The bathroom windows donât shut securely so insects come in of a night time.
The silver has come off the bathroom mirrors as they are that old.
The room was so bad we had no choice but to pay for an upgrade and were charged an additional Â£200 for ten nights and the upgraded room was infested with ants that came and went all day long across the middle of the inside wall like a motorway. From the door frame to the plug sockets and into the bathroom - ant highway!
If you arrive after 9.30pm at night then forget getting any food as there isnât any, unless you want bread rolls!
The staff understand this is a three star hotel at best, so they make no effort to hide this, but its much more like a 2 star.
The hotel does have great views and two pools that look good on the photos. But in reality are badly kept and in need of maintenance.
This was without doubt the worst holiday my family and I have ever had, all because we thought we had paid to stay in a four star hotel as advertised on the low cost holiday web site and it turned out to be a three star hotel that was closer to two stars.
A total rip off and I would warn everyone else NOT to book through low cost holidays as they mislead you and overcharge you for the pleasure of being dissatisfied.
Want to try complaining to their customer service team whilst your abroad? Donât bother. They donât call you back. When you call them for the fourth time they havenât listened to your complaint and try to fob you off.
When a supervisor does speak to you they take the attitude that, well your there and we have had your money so thereâs nothing Iâm going to do about it.
In life you normally get what you pay for. Well trust me, you DONâT when you book this hotel through low cost holidays. You pay well over the expected price for this level of hotel.
As you can tell - we are totally disillusioned with the experience from Low Cost Holidays, the hotel standards, the price we paid and the lack of customer support to address the situation.
BEWARE. THINK HARD BEFORE BOOKING WITH THIS COMPANY FOR THIS HOTEL AS THEY MISLEAD YOU AND OVERCHARGE YOU.
Look at all these reviews to see how bad this company is
- Travel date: Sun 2nd of September 2012
"We went on a last minute deal and had an amazing time and would love to go back again!!! Excellent value for money and we would recommend this place.
The room was a little dated but it was huge and cleaned every day.
The food was lovely and we couldn't fault it.
The entertainers worked really hard and put on a good show. Our daughter had a great time at the kids club.
We cannot understand why anyone would have a bad word to say about this place, we had a great holiday with great people!!!!
- Travel date: Tue 14th of June 2011
well worth a look ,very nice hotel
"very clean ,friendley ,very good entertainment ,for kids and older,drinks a bit weak ,but plenty of it ,food good ,loads and plentys ,nice gardens and nice size pools ,.....i would go again ,no prob"s "
- Travel date: Sat 30th of October 2010
"we had a fab holiday the only reason i haven't rated it 10/10 is because for the first 2 nights we had to stay in the hotel up the road, which was a pain, as they said they had overbooked.
This seems to be a common problem with this hotel, our compensation was a free safe and 30 euros.
The plus side to this was that for the 11 nights we were there we used the facilities if both hotels as we had a wrist band for each!!!
food nice had something for all the family.
staff friendly apart from the manager who was not helpful when we were complaining of being moved elsewhere!!
Private beach lovely, fish eat bread from ankle deep waters, pleantly of chances of crabbing and catching fish.
Other two beaches lovely and clean.
there is only a few bars/resturants but entertainment in hotel that good we only went out at night when we watched England play.
we are 25 and our child is 3 and this was a fantastic holiday for us.
Some people say its hilly yes it is but if your fit and healthy this should not bother you, its not too bad, there are steps up from private beach and bank from centre to hotel but like i say if your pritty healthy this should not be a problem.
The other dissapointment was that ice cream was not available untill 12pm and no snacks available late at night for children, apart from chocalate out of a machine."
- Travel date: Tue 19th of October 2010
Second to None
"Just back from our 3rd visit to Club Portinatx and had yet another fantastic holiday. The hotel is very family friendly and ideal for us with kids aged 16 and 7. There are activities for all ages of kids and for adults alike. Rifle Shooting, Darts, Kayacking, Mountain Biking, T-shirt painting, Volleyball, Football, Archery to name a few. The rooms are basic but clean and spacious with clean towels daily if required and beds changed weekly. Two pools and one small pool for toddlers with a climbing frame play area alongside. The restuarant serves a variety of fresh dishes with some dishes being cooked in front of you each night. Breakfasts include continental and cooked options as well as fruit, cereals and yoghurt. The drinks are varied and plentiful and include spirits, beer, wine, sangria and cocktails as well as many non-alcoholic options. The animation team are absolutely fantastic and work extremely hard from morning till night and are the best I have seen anywhere! The staff are friendly and helpful and even the 1 or 2 bar staff who are a bit
less so mellow if you put in a bit of effort and use a few Spanish words....! Portinatx is a beautiful part of Ibiza and we will continue to return to Club Portinatx."
- Travel date: Sat 16th of October 2010
Third time lucky
"Just over 7 days to go till we are back again 3rd time, animation team superb and very friendly, rooms cleaned daily , food superb. Notice few comments saying cocktails pre-made ? not any I had, made as you wait, someone mentioned broken sunbeds I broke one myself (too much food I expect) hilly yes it is I'm disabled/mobility walking and managed the 40 odd steps to beach. Champ in few shooting comps very funny have practised that and darts again for this year. Shows at night brill the team put in loads of hard work having fun and making it professional . Oliver and EDU can pull some faces and nothing is too much bother. Oliver even gave me lift up hill last year to save me the walk, cant wait to see them again and kids? once there we only saw ours at night when they were tired out.... Coming soon cant wait"
- Travel date: Tue 21st of September 2010
Club Portinatx, well worth it.
"Well once again we stayed at the Club Portinatx and found it just as good as last year. Entertainment by Oliver and crew was just as good, kept the kids happy. Food was a good standard and varied. Eat drink and be merry. Only found the private bay with a few jelly fish in it once. Kyacs and wind surfing boards are new. Maids in every day to clean and tidy, change towels if needed etc. All in all an enjoyable holiday. Just a note for the elderly or infirm. Because of the terraine and location, this would not be a very accessible resort. The private beach is accessed down 3 sets of steep steps and can be quite exausting. It's unfortunate that the cattle rush for sun beds still is in existance,the crowd getting up at 07.30 to grab them.Again I saw beds that had been towelled, NOT being used atall all day!!!"
- Travel date: Wed 8th of September 2010
"OMG! i went to this hotel last yr in may and it was awesome it was for everyone and they did kareoke and bingo and stuff and i dont no how many times i laughed at kids club we had a great time and rifle shooting was awesome cause you make loads of friends and i was in the oliver twist play and got a medel so personally i LOVED IT!!!!!!!!1 BEST HOLS EVER!!!!!!!!!!!!!!!!!!!!! "
- Travel date: Wed 1st of September 2010
"me and my famliy have just come back from portinatx, we had a fabulous time, lots to do for kids never really seen them always of with a rep doing something, food was really nice something for everyone. rooms clean i would return again. just never seen my rep which was disapointing."
- Travel date: Sun 15th of August 2010
"This was the first all inclusive holiday I've been on and I had high expectations based on the reviews and was thoroughly disappointed. On arrival, we were told that they had 'overbooked' the hotel and that we would have to stop in the hotel across the road for a night. Our compensation? 30 euros and a free safe, which seemed to be their standard compensation (we weren't the only ones who were moved!)
There is a good choice of food, and if you like your food bland with non-descript meat then it's right up your street. The snack bar is outside and always had flies around it - if I never saw another ham and cheese toastie in my life I'd be happy.
The rooms are clean, spacious and I couldn't fault the maid service at all. The drinks choice is great and available for 14 hours per day.
I had mixed views on the entertainment, some of the nights were good, others (usually the ones that involved miming over musicals) didn't appeal to me or my partner (we are in our early/mid 20's).
Portinatx however is beautiful, with some great bars and restaurants. "
- Travel date: Fri 2nd of July 2010
Fine for families, not for me
"Great location but was on floor 10. No lift and treacherous conditions. Pools too small and food pretty grim. The most unpleasant receptionist i've come across., although other staff were fine.
Please avoid if you don't live walking up steep steps and slopes to your room. Saw several people with bandages.
This place needs a decent management team. Very disappointing."
- Travel date: Sun 27th of June 2010