About Monte Mar Palace Hotel
- high speed internet in room
- swimming pool
- shuttle bus service
- free internet
- bar lounge
- fitness center
- free parking
- wheelchair access
- room service
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- family rooms
- banquet room
- multilingual staff
- breakfast buffet
- airport transportation
- outdoor pool
- conference facilities
- free breakfast
- private balcony
- hot tub
- heated pool
- indoor pool
- poolside bar
12 Traveller reviews from Holiday Watchdog
A tired and dated hotel with poor food.
"On arrival, we were amazed by the stunning, cliff-side location. We were greeted by friendly staff, who were prompt at allocating our room. The rooms, although a little dated, seemed clean and had reasonable facilities.
Our first disappointment came when we went down for dinner. There was a choice of fish, rabbit, beef tongue, boiled potatoes and brussel sprouts. None of these were to my taste and so I ventured over to the salad bar. There was a tray of limp lettuce with under-ripe tomatoes, onions and peppers. The breakfast the following morning did not improve, with bacon that tasted like cardboard and a machine that failed to toast bread no matter how many times I put it through!!
We decided to try the snack-bar as alternative at lunch-time, only to find that this was not part of the all-inclusive package. The food was again prepared within the hotel kitchen, proved no better than dinner or breakfast that morning and to add insult to injury, we had to pay for the pleasure!
Having to pay for dated towels for around the pool was also a disappointment, as were the dated sun beds, most of which were damaged or broken. The pool-side snack bar didn't open till 12 o'clock, and was late on most days, which meant that you had to get dressed and go inside for drinks.
We ended up eating out for the remainder of the week and were so glad. The selection and quality of the food we found at the next village was excellent and cheap.
A lovely island with amazing walks and plenty to see and do. Just avoid the Monte Mar Palace!!
- Travel date: Thu 25th of August 2011
"My 80 year old mother her partner who has both legs amputated and my husband and I have just returned from a weeks holiday in this hotel. We were given the best disabled room with excellent facilities and a double room with the most amazing views from the balcony I have ever seen. The hotel from the cleanliness, the amazing food and the brilliant staff made the memories of this holiday unforgetable. The only downside was unfortunately the sun was behind the clouds but with the inside pool jacuzzi golf etc it did not spoil our time. The island itself is breathtaking with the most amazing mountain views, pretty flowers and brightly coloured houses. The extremely poor facilities we have experienced in the past for disablity in the uk hotels could certainly learn a lot from this hotel. For the more adventurous there are some lovely walks nearby and the whole island to explore."
- Travel date: Wed 8th of June 2011
"This is my 3rd visit to this hotel and I always enjoyed the wonderful views, the quiet location, the friendly staff, and excellent choice of food, all this for a very fair price.
The bedrooms are very clean and well furnished; the mini bar is use like fridge because this is a âall inclusiveâ hotel; the relaxing atmosphere of this hotel reflects up on the guest who visit this hotel, who are looking for a quiet hotel far away from the noisy city of Funchal."
- Travel date: Tue 3rd of June 2008
Monte Mar Palace a 4* Hotel?
"I have been in Monte Mar Palace Hotel with my family (my wife and my daughters of 4 and 8 years old) for a short break (4 nights). I booked the room â a suite â by phone, directly to the hotel desk and we paid 137.5 Euros/night (BB).
The hotel is very well located with a magnificent sea and mountain view and a beautiful sunshine. The rooms have a lot of space and our suite was really impressive. The common areas and the pools are also good enough for the number of guests but need some improvements (are far from being magnificent). The hotel has also a âmini-golfâ, sauna and Turkish bath in good conditions. Butâ¦this is not a 4 stars hotel.
Amenities in the suite were absent (the freezer was completely empty), no fresh water, snacks, ice, and in the bath room we could find only towels and a bathing cap. No internet access in the suite and only a computer is available for the entire guests at 2,5 euros/half an hour. Room service is inefficient. The breakfast arrives, normally, at the room, 15-25 min after the requested time or we need to contact the reception desk to remember our request. The Restaurant service is expensive, of low quality and not efficient â nearby we can heat by less than half price and much better â Like in the suite bath room (see pictures), the towels in the restaurant are old and not well presented. In the common areas â reception area, level 0 and at our suite - an intense smell from the kitchen is normal. With the exception of the reception, the rest of the hotel attendants need more technical formation and, particularly, a good hotel manager is needed.
Finally, if the quality is not your target and you want to came with your family using a package âall includedâ to travel around the island or take only sun, this can be a good option for you and your family, but if you prefer quality at near the same prices, Madeira island offer other much best 4* Hotels.
A hotel that deserve a best service and management!"
- Travel date: Wed 7th of May 2008
"Disappointed with the food - please can someone teach the Portuguese to cook vegetables properly? Gordon or Jamie perhaps.
It's the same on mainland Portugal, they always boil the stuffing out of the greens!
I wouldn't rate this as a 4 star hotel. Staff were very helpful and rooms were clean. We did enjoy ourselves but wouldn't go back to this hotel. They could do with a little shop selling sun cream, gifts, newspapers etc. etc.
Loads of Saga guests, Germans, French equivalent of Saga, Dutch - you name it they were there!"
- Travel date: Sun 13th of April 2008
a bit isolated
"Ourselves and two of our friends have just returned from a week at the Monte Mar Hotel and although we booked with SAGA - (Sex and Games for the Aged) - we are all at the 'younger' end of the scale!
The hotel was fine, very clean, nice rooms, good beauty spa, average indoor pool and adequate food.
The staff were lovely and very helpful but the owner walks around looking permanently miserable and if he wishes to continue receiving guests at his hotel he needs to lighten up a bit.
This hotel is very isolated and you have to travel through several of the many mountain tunnels to get to it so day trips are long and drawn out due to the travelling distance. Also because of its location we found that the 'older' members of SAGA use this hotel because of the peace and quiet. It did seem a bit like a care home at times but having said that all the guests were very lovely and we had a very relaxing and fun filled week away from our business in the UK.
If you want a quiet few days this is the place to go.
We did have a lot of rain during February!"
- Travel date: Wed 5th of March 2008
"We thought the food was OK! The service was excellent. We did feel rather overwhelmed by all the Saga holidaymakers though. Staff were very friendly. Mattress was too firm for me though."
- Travel date: Tue 27th of February 2007
Lost its Good Food award from saga
"We were all set up to go following favourable reports here and
that the hotel had a Good Food award from saga.
within a week of booking, received latest brochure from Saga and award was missing.
In the end, unable to get a satisfactory reply from Saga, we changed to the Regency Palace near Funchal, but lost full board and it costs Â£300 more!
Please keep this list posted on the food at the Monte Mar.
NB we have had two hols this year where food was disappointing
at Cavaleri Malta and Marriott York, so food quality has become important in choice of hotel."
- Travel date: Fri 13th of October 2006
Love the Hotel and the Island
"We were concerned about the reviews on the site and somewhat apprehensive about staying at the Montemar. Our reservations were totally unfounded. Apart from the fact that we were the only British people staying in the hotel, we could not fault our holiday. The staff were extremely helpful and very welcoming. The facilities were excellent - apart from the gym! In fact we were there for five days before any children were in the hotel, which as a forty something, suited me down to the ground. The food was excellent and I think I have now eaten more varieites of fish than I knew existed. We were fully inclusive and it was certainly worth the extra money. Not a lot to do around the hotel apart from a walk into the village but plenty of hill and moutain walking. The highlight of the week was a jeep safari, organised by the hotel - an excellent opportunity to see Madeira life at it's best. I would have no hesitation in going back to this hotel and the area."
- Travel date: Sat 29th of July 2006
"Our visit in June 2006 lasted for two weeks. Mostly cloudy but this is normal for the time of year. Hotel was good but the food although very nice was a tad boring as the choices limited ie only one potato type each meal, if you didn't like the offer then tough. The wine offered was the same each meal so it endend up tasting like soap. The staff were faultless. The indoor and outdoor pools were fine as were all the facilities.The outdoor lights were not turned on but after a compaint an electrician looked at them and then some were turned on. As this hotel is somewhat out of the way, then to sit outside in the evening would have been nice. There is no shop so if you can't get out as some couldn't then the papers etc were out of reach.
Not sure how it rates as a 4 star. Entertainment was limited to a man that sings and one
that don't. Once a week there is some local dancers which were excellent."
- Travel date: Tue 27th of June 2006
Some of us are younger!
"I stayed in the Montemar Palace last December , thoroughly enjoyed my time there, and have booked for a longer holiday this year.The hotel enjoys splendid views in all directions, is very well kept and has a staff who cannot do enough for you. There are interesting walks,around the levadas,the village, and even a climb up the "mountain."The hotel has it's own minibus, which goes into Sao Vincenti and Funchal at certain times (for the fabulous Christmas lights, for example) There are fitness facilities and a large indoor pool.The community in the nearby village are so very friendly."
- Travel date: Sat 23rd of April 2005
Don't Go There if you're under 70!
"The Monte Mar Palace is in Ponta Delgada on the North West coast of Madeira. The village is notable for a newly-built lido - part of the effort to promote the North of the island - but little else. There are few shops or other facilities.
The hotel is a large fairly modern building on a cliff-top with good views along the coast. It has 104 rooms and is clearly a favourite with Saga, the UK over-50's holiday company. There is a large restaurant and an adjacent bar, with a further bar on the floor above which was closed during our visit. The hotel has extensive leisure facilities with an outdoor pool and an indoor pool together with a jacuzzi, a gym, saunas and a squash court which appeared to have had little use. The rooms are not large but they do have balconies, some with excellent views.
The restaurant serves a buffet dinner, though there is the choice of a la carte. On our first night the buffet choice was not very appealing so we opted to choose from the menu. It was diabolical! We complained to the Maitre d', who was suitably apologetic and agreed not to charge us for the food. Others in our group were similarly disappointed.
Breakfast was a little better, though much of the fruit was tinned and the fruit juice was powdered.
On our second (and last) evening 6 of us agreed to meet in the bar for a drink before going out for a meal to a restaurant in a nearby village. The bar was dominated by a large group of Saga travellers being shown how to fold napkins, who got very upset when we tried to hold a conversation!"
- Travel date: Fri 25th of March 2005