8 Traveller reviews from Holiday Watchdog
"We booked this hotel after checking other reviews on Trip Advisor, it was a wonderful choice. The quality of the room was excellent and the staff helpful and friendly. They certainly tried their hardest to look after you. We look forward to our next visit. My only criticism would be having to pay for internet access."
- Travel date: Tue 28th of July 2009
A Beautiful and Trendy Hotel: Perfect for a romantic getaway or spending time with friends
"I stayed at the Pestana Promenade for a week in July with my partner and two of our close friends. We were instantly blown away by the lay out of the hotel which is as idealic and tranquil as it looks on the website. We went to Madeira for a relaxing break and so spent most of our time at the hotel pool during the day. The pool is beautiful by day and night and there are more than enough sun beds, loungers, chairs, sofas and even double beds in communal areas throughout the property to accommodate all holiday makers.
The rooms were of ample size and very comfortable with a large balcony consisting of two chairs a table and two sun loungers. All of the balconies have a sea view and retain the sun for most of the day. The rooms are also very trendy with a window next to the bath allowing you (if you wish) to see through to the TV in the lounge area!
The Pestana Promenade is about a 10 minute taxi ride from the centre of Funchal (between 5 and 10 euros) â we walked this in about 30 minutes. The walk to town is very scenic but not for the faint hearted as there are many hills on the way â as is common in Madeira. The hotel was located near to plenty of shops and high quality restaurants. Less that 5 minutes along the promenade is a lovely Moroccan restaurant called Kasbah which serves wonderful food and you can sit right on the sea front. Another of our favourite restaurants was the Real Canoa which is a bit further away â situated opposite the grand â however they offer a courtesy bus to pick you up and take you home again at the end of the night which we used. Although the walk back to the Promenade is also very nice after a big meal.
Overall our stay at the Pestana Promenade was perfect with friendly staff and a faultless atmosphere. The only slightly negative thing I could think of is the lack of fresh pool towels in the room. You do get fresh towels every day when your room is cleaned however this is often not until 2 or 3 pm and so you have to ring house keeping and ask them to bring you towels if you need them before this.
We all had a wonderful holiday and would definitely stay again!"
- Travel date: Sun 19th of July 2009
Pestana Promenade Ocean Resort
"Maderia, Pestana Promenade Hotel.
Our stay 16/05/09.
This brand new hotel, over looking a fantastic coastline made our stay very enjoyable, the facilities were fantastic with 3 outdoor pools and an indoor pool along with jacuzzi and sauna. The rooms were excellent, with aircon and balcony overlooking the pool aera and the sea. Our stay was made even more enjoyable due to the excellent staff who we found to take great pride in their work and nothing was to much trouble. All in all an excellent choice for our 30th wedding anniversary treat."
- Travel date: Mon 15th of June 2009
Delightful new hotel in super location
"Where the hotel is located turned out to actually be much more convenient than we had expected as you can go out through Reception, turn left and up a flight of steps onto the main Estrada Monumental road. This gives a fairly level walk to the Forum in one direction (about 10 minutes) with shops, supermarket, cinema and restaurants, a bus stop into town a few yards in the other direction (catch No. 1,2,3,4 buses there and also one which goes to Monte) and across the road about a hundred yards further on is a Pingo supermarket. The road immediately in front of the hotel leads past a few other hotels (Tivoli, Porto Mare, Melia Mare) up to the Lido area and there is also a bus stop in front of the Porto Mare to go into town (No.6 bus). Across this road is a reasonably stocked small supermarket which, although a bit more expensive than Pingo, is a bit closer and saves climbing the steps. Beside it there are also a few cafÃ©s/restaurants. A fellow guest had a meal in one up some steps called âGrannyâsâ and complained about extras on the bill they knew nothing about so it is best to check carefully. And, of course, most restaurants in the tourist area still try on the old bread racket then charge for it on the bill when you thought it was free like back home â 2.99 euros for a few bits of bread is no joke. Galinha Dourada near the Forum is the only place we found that doesnât do it and it also does the best estepada etc. and best prices in the vicinity.
The hotel itself is a mix of hotel rooms and timeshare apartments with all the rooms we saw finished to a high standard and, of course, being a new hotel all furnishings were brand new. Finishes are tiles in the kitchenette & bathroom areas also have some marble finishes, carpeted in bedrooms and parquet flooring in lounge areas. Rooms all had one or two bathrooms; some had separate bedrooms and small kitchenettes with fridge, microwave and dishwasher (in the ones we saw at least). They all had one or more patio doors opening onto balconies of varying shapes and sizes, all with seating and tables of some description and the larger ones with sun-beds also. Many rooms are south facing over the pool area with direct sea views, getting the sun for a good part of the day. There are some penthouses at the top level with jacuzzis on their sun decks and small balconies at the front. Other rooms, while having a pool and sea view, face west and the lower ones here get late afternoon and evening sun due to building overhangs, apart from a few end ones with large L-shaped balconies. The higher level ones fare better being more open, unless you prefer some shade that is. A small number of rooms are east-facing and, while they do have sea views from their balconies, also directly face the neighbouring Tivoli hotel across a road (not a through road so not too busy) and only get sunshine on their balconies in the morning.
Public areas in the hotel comprise an indoor pool and jacuzzi with spa, sauna and steam room at one end of the site. The sauna and steam room are closed to guests between about 11.30 a.m. and 4 p.m. Otherwise they are free to use as are the gym and games room. The outside pools are varying depths with one about knee-deep with big red floating seats, ideal for kiddies and those who just want a paddle, two about chest deep for swimmers, one of which is an infinity pool with steps at one end and a sloping floor at the other, and one smaller infinity one, semi-circular with air jets, and seemed ideally placed by the Pool Bar to sit sipping drinks or looking over the infinity edge at people on the promenade below. There is a large pool bar with tables and one wall here has glass windows to the pool for watching swimmers underwater as they pass. Not sure if they magnify. The Pool Bar was busy on sunny days but virtually deserted on cloudy ones and opens between 9 a.m. and 6 p.m.. All of the pools are surrounded by at least a hundred sun-loungers which seemed enough to cater for most of the dedicated sun worshippers and I didnât notice much of the âlounger-baggingâ which an earlier poster had experienced. Two of the pools have shallow margins with loungers in the water although these seemed less popular, perhaps because towels etc. tend to fall off and get soaked. Lastly outside is a large open area with upholstered seating and next to it a large chess set which I didnât see anyone use. This area does not have any shade and is in direct sunshine which is maybe why very few people seemed to use it and some form of shade would make it a more attractive place to sit. There is also undercover seating outside the indoor bar area and around the entrance doors which were mainly used by smokers, as there is no smoking inside the hotel. This is also apparent on many balconies and, depending on wind direction, you can smell the smoke wafting about when sitting out.
Indoors on the ground floor is a large bar area (Breezes) with seating mostly in groups of four around tables but also a row of bed-sized seating against one wall where you can stretch out. Odd but it looked comfortable. There are two restaurants, one is A la Carte (Deep Blue), fairly expensive but the food we had there was good and well worth a try. The other is where breakfasts are served buffet-style but we didnât eat there so canât comment. On level 1 there is a smallish gym with an exercise bike, treadmill, multi-gym and weights and a room with a pool table and a couple of card tables also.
The only minor ânigglesâ I would mention about the hotel are:
1 - The poor provision of public lifts, only two in the central rotunda for everybody. The lifts also seemed to have minds of their own so if you wanted to go up you would first have to join everybody going down and vice-versa. This led to one incident of âlift rageâ when an irate guest forced his way onto an already overloaded lift (the alarm had gone off on a lower floor and guests had had to get off) despite being told it was full. A stream of expletives in German caused one lady in the lift to mention something about âLetâs not start World War IIIâ and another to reply, âDonât mention the warâ.
2 â People in neighbouring rooms, above and to each side, can be clearly heard dragging furniture across wooden or tiled floors and this can be quite annoying, particularly early in the morning.
3 - As an earlier reviewer has mentioned there is no courtesy bus and I was unable to get an answer one way or the other as to whether there ever would be one which is disappointing, particularly as nearby Pestana hotels such as the Grand and Palms do have them, as do neighbouring hotels such as the Porto Mare.
For disabled guests and those with mobility problems there are wheelchair access ramps to Reception, lifts to all floors and level access around most of the indoor and outdoor areas apart from steps at one side of the Pool Bar and also into the Jacuzzi. The steps down from the Pool Bar and through a gate onto the promenade, however, are extremely steep and need care even for the able-bodied. Guests with walking sticks said they found them too difficult to use and they would obviously be impossible for anyone in a wheelchair.
Our overall impression was of a clean, modern hotel, well provided with all the facilities expected nowadays and virtually everything apart from spa treatments free to use but not so large and impersonal that you might feel lost in it and all of the staff went out of their way to be friendly and helpful. The pool area is very impressive and most, if not all, rooms have sea views, some better and more direct than others. Luggage is taken on arrival and delivered directly to your room which was a nice feature, especially as struggling with the lifts was sometimes a problem. The a la carte restaurant was surprisingly good (at a price) and the pool area and gardens were immaculate and extremely well kept with plenty of sun loungers for all. Planting in the gardens is obviously fairly recent and no doubt will develop as time goes on with a bit more colour."
- Travel date: Thu 7th of May 2009
"A great hotel with exceptionally professional and attentive staff who went above and beyond to make our honeymoon stay especially wonderful and memorable. The bar and restaurant were great, it has a fabulous pool area and spa and beautiful sea views .... we will visit again!"
- Travel date: Mon 4th of May 2009
Modern Hotel Funchal
"Modern hotel. Food plentiful and of good quality. Pool area very nice though not enough beds for the number of guests. Unfortunately guests still reserving sunbeds with towels hours before using them. Hotel needs to take a strong line on this end remove towels used for this purpose. Leaflets handed out at pool offering discounts at spa were written only in German which was a little off putting. We were troubled with noisey guests in the next room but this can happen anywhere. Hotel a good 30mins walk from Funchal. A courtesy bus like that of surrounding hotels would have been nice. Overall a good holiday."
- Travel date: Wed 15th of April 2009
First of many....
"This was our 4th trip to Madeira, having stayed in the Pestana Grand twice and Pestana Carlton once. This time it was to our timeshare room which was everything we hoped it would be from the Sales literature. A previous reviewer (Eutopia) has written a fairly comprehensive review and I would agree with everything she has written. We had friends with us who used the sofa bed in the lounge of our apartment. During our stay we ate in 4 times. The kitchen isn't massive, but meals such as Risotto or Paella etc were easy enough to make and the prices and range of food in the local 'Pingo Pongo' were reasonable. Try the local market in Funchal though... Fresh Tuna steaks, salad, bread and 3 bottles of wine worked out about a fiver a head..... Can't be bad... To work it all off there is a well stocked Gym overlooking the pool area and the sea. All in all, its a beautiful and modern hotel which is on a par with the Grand in my opinion. Looking forward to bringing the grand daughter with us next year...."
- Travel date: Fri 3rd of April 2009
"Me and my partner had a lovely stay at the Pestana Promenade. We was very surprised on arriving, as we expected a studio but were given a 1 bedroom, living room, two bathroom apartment. One bathroom had shower/bath with his and her sinks, and the other and a massive double shower, very impresive. All with mod cons, with even a built in radio in the bathroom, which you can pick between tv or radio. Our apartment also had a kitchen and dining table. The kitchen came with cooker, and microwave and the usual stuff you find. We had a big double balcony with sea view from the side. We had a sun lounger on the balcony as well.
We really dont have anything to complain about our apartment, because we loved it so much. The decor was very trendy and clean. The maids came in everyday, changed towels etc. We had two tvs, one in living room and another in the bedroom. Both had a good selection of English channels, ITV, ITV2, BBC, BBC3 and more. You can also rent dvds from the library stored on the dvd. At 11.40 euro for one film, we thought this was expensive and never rented one. If the price was lower, we would of ordered afew.
Some balconies even have decking with a HOT TUB! Am very envious as a friend is currently staying in one of these rooms. I managed to get a tour of the two bedroom, 3 bathroom, up and down apartment, and all I can say is WOW! Deffo recommened!
Pool and spa are fanastic, and after a day walking or chilling around the pool, there is nothing better than relaxing in the jacuzzi, steam room or sauna.
We had lunch at "The Deck" Snack Bar afew times. We had toasties and they were quite nice, for two toasties and two drinks it cost 16 euro. We never had dinner at any the other restaurants on site but we did have breakfast. This is a buffet and is 11 euro each, I feel this is too much money. There is choice of fruit, and cooked food. On offer is sausage, bacon, eggs etc. Sadly by the time we reached our table the food was cold and with not great taste, this is not worth the money. Buy some cereal or fruit from the Pingo Doce supermarket up the road and eat it on the balcony, what more could you want when the sun is rising!
Location is great, its about 5/10 minute walk from the popular lido, where there is loads of gorgeous restaurants to choose from. To walk into town (to the marina) I would recommend bus or taxi. As it takes more than half an hour to walk,but this is down hill, so you could walk down and taxi back.
The hotel is also close to Madeira Forum which is a shopping mall, full of great shops, with familiar names such as Mango and Zara. Some are very reasonably priced.
There is alittle supermarket along the road from the Promenade but do not go here as it is very over priced, my boyfriend paid 7 euro for a box of shreddies!!! If you walk abit further and go upstairs, this is where the very good priced Pingo Doce is.
My family were staying in the Pestana Village, ( about 15 minutes away) and love this hotel. But they loved ours so much they came to lie beside our pool on 3 of the 6 days. They were very jealous on first site of our room.
This was my 8th trip to Madeira and without a doubt I will return but as long as its to my new love and fantasic hotel Pestana Promenade!"
- Travel date: Tue 31st of March 2009