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Reviews summary

4
Good
2812 reviews
Brilliant
1815
Good
760
Average
185
Poor
36
Awful
16

24 Traveller reviews from Holiday Watchdog

An excellent place to stay if you want a...

5
Brilliant
by
Reviewed 7th May 2008

"An excellent place to stay if you want a pool/balcony/sea relaxation holiday. Breakfasts were excellent, but the evening restaurants were somewhat overpriced. There are a range of good alternatives near by but the best by far is the "Real Canoa" opposite the hotel enterance. Here the set menu is excellent value, the a la carte superb. The staff are attentive, friendly and speak good English"

Holiday details

  • Travel date: 7th May 2008

What a superb holiday - this was our 2nd...

5
Brilliant
by
Reviewed 27th April 2008

"What a superb holiday - this was our 2nd time to the Grand in 3 years and is was impressive to see how the Hotel has matured since it first opened. Rooms were excellent - good sized, modern and regularaly maintained by the courteous and customer focused staff. Lounges, bar, restaurants etc fantastic and ideal for evening relaxation enjoying the nightly entertainment. No screaming kids (or ignorant parents) around the pool splashing and screaming with total dispresect to other sun bathers or swimmers. No yob culture when it comes to sun beds and space around the pool. Unbelievable location to just unwind and enjoy!!!"

Holiday details

  • Travel date: 27th April 2008

We own a timeshare in the grand, it is a...

4
Good
by
Reviewed 10th October 2007

"We own a timeshare in the grand, it is a beautiful place to stay, but eating in is very expensive. The entertainment on some night`s is superb, other nights are quite boring with someone just playing music. Would be a brilliant place to stay if they held party nights or something a bit more lively. The view from our apartment is beautiful looking out over the sea."

Holiday details

  • Travel date: 10th October 2007

Excellent Hotel. Probably 4 rather than ...

4
Good
by
Reviewed 13th September 2007

"Excellent Hotel. Probably 4 rather than 5 star, but a great hotel non-the-less. Large comfortable rooms which are cleaned well each day. Fridge and safe in room. Pools good and health facilities good. Bar and restaurant overpriced, but if you are on B&B - eat out and your will find some excellent food - esp fish at local restaurants. Would highly recommend restaurant opposite hotel entrance - El Canoe. Good value and great food. Would recommend this hotel and would return if going back to Funchal."

Holiday details

  • Travel date: 13th September 2007

Having read the other reviews, I wonder ...

3
Average
by
Reviewed 25th March 2007

"Having read the other reviews, I wonder if we were staying at the same Hotel? It's true that the Hotel is in a superb location. The promenade is easily accessed from the Hotels' pretty gardens and pool area and the walks in both directions are very pleasant. The fabulous Madeira Forum shopping complex is a short walk away and there are lots of great restaurants nearby. We booked a suite as we were celebrating a special occasion, this had a side and front sea view as it was on the west side corner of the hotel. It was spacious with nice furnishings and two balconies. But we encountered a lot of problems. There was noise from maintenance work in the Hotel and around the pool for at least 4 or 5 days. The room itself had a very smelly rug which eventually we asked to be removed and the shower cubicle leaked on the floor. The Hotel boasts having 5 restaurants, but most of them were closed and when they were open it was difficult to get a table, I think this is due to parties coming in from the other Pestana Hotels. The staff seem to think they are working in a 3 or 4 star Hotel and need training to 5 star standard. We were very disappointed with the Pestana Grand. "

Holiday details

  • Travel date: 25th March 2007

My husband and I stayed at the Grand for...

5
Brilliant
by
Reviewed 22nd March 2007

"My husband and I stayed at the Grand for the first time three years ago. We instantly fell in love with both the hotel and Maderia. We loved it so much we actually purchased a timeshare whilst we were there. We had a room on the third floor with a side sea view which was very spacious with a wonderful bathroom. The three restaurants in the hotel serve excellent food and are very reasonably priced. I would advise going on a bed and breakfast basis, wonderful selection of food and you can eat as much as you want. We have been back three times now in our timeshare and love it as much as we did on our first visit. "

Holiday details

  • Travel date: 22nd March 2007

Excellent 5 star hotel very quiet, excel...

4
Good
by
Reviewed 30th October 2006

"Excellent 5 star hotel very quiet, excellent facilities and good food, sea views are very good with walks along the frontal promenade, which appears to have close circuit camera coverage. Local shops within easy reach also restaurants which are very good with prices to suit all your requirements from just snacks through to five course dinners. There is not a lot to do other than organised trips, a must is the cable car ride which takes about 15 mins each way, the hotel as I said is quiet and will suit many older people who do not wish to venture to far due to the very steep walking conditions, but again the hotel runs several courtesy bus trips to Funchal each day which solves the hilly problems. The hotel has a piano bar this is the only form of entertainment which again is targeted at the more elderly guests and owners, yes this is like quite a number of other hotels a time share ownership facility, although you would not realise unless you were told. Weather at this time of year was changeable with sudden squalls which last about 10-15min wind was very strong during this week’s stay, the conditions led to a humid climate which does tend to make you feel quite drained and aching. Overall the Pestana Grand is probably one of the best hotels to stay at in Madeira."

Holiday details

  • Travel date: 30th October 2006

The hotel is lovely if you want to get a...

5
Brilliant
by
Reviewed 21st September 2006

"The hotel is lovely if you want to get away from it all and relax. There is absolutely nothing to do but lay by the pool and chill out. The setting is delightful and even though there are children there is no noise at all. Very peaceful and very relaxing. The food in the hotel is excellent and you can even have champagne for breakfast everyday. The spa was fun and a nice way to round off the day. The hotel rooms were 5* and lovely views. Would recommend eating in Funchal each night at a different restaurant - the fish is wonderful. A totally relaxing holiday."

Holiday details

  • Travel date: 21st September 2006

Had two weeks in this hotel which is als...

5
Brilliant
by
Reviewed 15th September 2006

"Had two weeks in this hotel which is also a timeshare complex but to be honest you would never know unless speaking to other residents. My wife and I had a wonderful time at the hotel which was staffed by first class employees from the maid up to the manager. A large hotel, it has a number of pools and sufficient loungers/parasols to serve everyone. An indoor pool and gym area is equipped with full keep fit facilities, pool (which covers both indoors and an outdoor patch), sauna, steam room and jacuzzi. One pool is restricted to adults only with the other available to kids which makes this an ideal location for those who don't want kids 'in your face' when sunbathing. Breakfast choice is extensive with the only 'complaint' being the time it takes the chef to rustle up omelettes, inevitably leading to a queue build up in busy times but this is really me finding fault rather than anything else. Staff were multi lingual (shown by the flags on the badges they wear) and conversations were never a problem. Impressed with the bar staff who remembered what I was drinking making me feel just like a 'regular' but perhaps this was more to the fact that I was drinking a malt whisky (from a good selection) which may have made me stand out from the rest. Prices in the bar, particularly in the evening, were a bit higher than I would have liked but the ambience and service justified it. Would heartily recommend this hotel to anyone who wants a more classy type of holiday - does earn its 5 star rating. "

Holiday details

  • Travel date: 15th September 2006

Excellent hotel overall

5
Brilliant
by
Reviewed 21st December 2012

"We stayed at the Pestana Grand for 7 nights and enjoyed the stay. The hotel is excellent and we found the staff to be very helpful. The rooms are really spacious and comfortable with excellent bathroom facilities, although our room faced west and overlooked the kids section of the pool so was a bit noisy at times and sometimes too hot & sunny to sit out on the balcony early evening with a drink - the sun sets very late in Madeira, about 9pm. The only downsides to the hotel were the breakfasts, which weren't great - the hot food was only ever warm & the selection was not what you might expect in 5 star - we rated it a 3 star breakfast. Also, if you arrived at the pool late (we like to go out in the mornings) then it was difficult to find sunbeds that weren't already draped in towels - they should get a rule organised that beds left for more than 1 hour have the towels removed. That said, we learnt by the end to join the others and reserve our beds early! The spa facilities at the hotel were great - my husband loved the sauna, turkish bath & jacuzzi & the water therapy pool was great fun. The hotel is well out of town - you need to take a bus or taxi, its not really walkable with all the hills that are in Madeira. However, there are several good restaurants within easy walking distance, so we didn't go to town much. The Italian & Fish restaurants just round the promenade were both excellent. If you want to take a trip, we used Strawberry World (near the lido area) - they were very efficient and good value for money. Also did the time share presentation & got a free night out in the casino - not worth the hastle! The food was awful, the show very second rate & the casino was totally lacking atmosphere & no fun at all - couldn't say the roulette was rigged, but suffice to say we saw no-one win anything whilst we were there - give it a miss. We looked around a couple of other hotels for next time - The Tivoli Park (5 star) was not a patch on the Grand, rooms were very tired & the pool area very small for the size of hotel. The Crown Plaza looked superb - very modern but a bit too minimalist for our tastes, the furniture looked really uncomfortable! They have a fantastic pool complex area right next to the sea but the rooms weren't nearly as spacious or well laid out as the Grand, so on balance we were happy that we were in the best hotel for the price. Would go again anytime!"

Holiday details

  • Travel date: 30th August 2006

good stay

4
Good
by
Reviewed 29th November 2012

"have just returned form a week at this hotel. very nice, good pool area for kids and our4 yr old loved the pool. Did not pay 5 star prices, but we think it is because while you are there Pestana will try to sell you timeshare. We did spen a morning havinga look at the new apartments, with no intention of buying and got a free trip out of it. Not everyone's cup of tea. Did not eat eveing meals at the restaurant, if you go out on to the promenade and turn right there are a couple, one a pasta place the other a very nice fish rest. The brasserie along the promenade was very good food, not that acommodating for kids at the start. The staff could do with more 5 star training, our rooms were cleaned daily, but cups etc were simply rinsed out, often left dirty. The reception staff looked like the cleaning staff at times and did not know what was going on at times. the welcome drink and food that seemed to be out for arrivals when we lft, was a mess in the fpyer when we arrived, not sure what that was about. room was very nice, partial sea view was excellent with west facing room, saw the see and lovely sun sets. ther is building work in the shape of a huge crane next to the hotel ,but no noise problem . Our daughter found the crane quite exciting when it moved! Lots to chose for for breakfast, but could vary it a bit more."

Holiday details

  • Travel date: 15th August 2006

Brand new hotel with great views.

4
Good
by
Reviewed 29th November 2012

"Had 10 days in the Pestana Grand in July and enjoyed it very much. It's a touch bland, though nowhere as soulless as the Ocean Park and Crowne Plaza. The staff were helpful and the rooms very comfortable, although we decided to upgrade to a seaview. The only negative was the price of meals in the in-hotel restaurants - the same as Reid's - and quite unjustifiable. Better value to eat in the good choice of restaurants in the Lido area, or in town. There are fewer choices locally. The Pestana Grand has a lovely pool area, but it can be quite windy given its position high up on the cliff. Handy gate onto the prom/walkway and the Magic Tea House nearby (under same ownership) is an afternoon haven."

Holiday details

  • Travel date: 1st August 2006
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