20 Traveller reviews from Holiday Watchdog
Never a 5* Hotel
"This hotel is more like a conference centre than a holiday hotel!! Full of 50 something women - trying to re-kindle their youth - hen parties and ageing golfers!! Had to call security 3 times in a week - outrageous behaviour from people who should know better!! Booked B&B but unless you got there early - breakfast was cold - only omelettes were cooked fresh !! Builders are working on-site from 7:am to 7:pm - so you cannot open balcony window because of drilling and dust!! Hotel is for business conferences and business people - not for holiday makers!!"
- Travel date: 1st May 2018
"FLIGHT Monarch from Luton . Was on time . ACCOMODATION Lovely hotel . Prime location overlooking marina. Centre of resort . Fantastic pool area. Can't fault the hotel its immaculate . GETTING TO HOTEL Had booked a transfer to collect us at the airport but made a mistake and booked one of those bloody shuttles ,waited ages at the the airport and then took ages in a coach with no Air/con . Took a private transfer with a company called yellowfish transfers on return suggested by another traveller . They were punctual air/con with nice new car . Would visit again."
- Travel date: 29th October 2012
Wonderful holiday - super hotel
"I have just returned from a week's holiday to this luxurious hotel with our two daughters and couldn't rate it highly enough. Our room (on floor 6) was modern and clean and the beds and towels changed each day if required. We were half board and the food was amazing and so well presented. The amenities were excellent and ALL the staff members were so pleasant and courteous. We will certainly be back again next year - we really did love the resort of Vilamoura too. We would highly recommend Yellow Fish Taxis for the pick up and return. We were at the resort in 30 minutes compared to 2 and a half hours for our fellow travellers. "
- Travel date: 9th October 2012
"We have just returned from a weeks holiday after staying in this hotel. It has really comfortable beds, good service, a good selection of tv viewing and some really nice staff, specially at breakfast and lunchtime. We made good use of all the amenaties on offer, outside pool, inside pool on rainy days, gym, sauna, steam room and the spa for massages and my wife had a pedicure and manicure, which were all excellent! However, during our stay we were given vouchers to use towards the treatments as we had spent over 50 euros in the bar and restaurants on several occasions, we had in total 120 Euros worth of vouchers to spend, but on the day of our 2 hour hot stones massage, we could only use 20 euros each, not a problem, but I do get annoyed when you get given something to use and find that you can't use it! My wife had several treatments and at no time was she told she could not use or should us ethe vouchers in a certain manner. We could only book on certain days as the treatment staff were short handed, so ended up bringing home 80 Euros worth of useless vouchers. Our advise to you is, if you are going to book a treatment/s is book in advance, well in advance! We also found that we did not enjoy Pepper's restaurant in the hotel. However, on the whole we enjoyed the hotel and will definatley be back, it has stunning views and a lot of good points. One restaurant we and our friends highly recommend is Ostra D' Ouro, just off the marina by O'sheas bar, fantastic food for all tastes at great prices, a must! "
- Travel date: 6th May 2011
"We tried to book for Xmas and new year but were informed that they would not be opening untill the 28th Dec due to refurbishmentnot finishing untill the 27th so we just took that week over the new year period we asked about the Gala dinner advertised as some friends were joining us for new years eve therefore we would be 8 adults and one 3 year old child the price was 210 euro for guests of the Hotel & 225euro non guests this totaled to 1740.00 euro and they wanted another 50% for children we explained that my grandaughter was only 3 and would not be eating or would have some of ours as 105 euro or Â£105 as the exchange rate was at that time was parity we thought that was a little heavy to pay for a child and told them so they then informed us that the child would not be allowed to enter the dining room to eat with us as they had laid on a cresh with a buffet for all children no thank you we said you can stick your gala dinner and we will spend our money somewhere else that would certainly not cost as much and would be allowed to spend new year in the company of our Grandchild therefore childfriendly is not a word this hotel understands Drinks were a Rip off, for a small bottle of beer Â£3.70p and a bottle of water in your room 8euro which equalled Â£8 and for spirits , you dont want to know !in there Bar 45 euro one drink each for 6 people and 4 were soft drinks The next mornimg at 6.30am the banging starts I stood it for 30mins then phoned to reception to ask what was this banging ? we have no building work on sir was the reply but I will send security up to find out what the noise is 30min later, and the banging is continuing, up I get and off to reception where they had been receiving phone calls of complaints from other guests whilst I waited to speak I spoke to the person that I had spoken to when I phoned down he said the management would arrive at 10.30 and could I take it up with him as the Contractors were not supposed to start the renovation work untill 9am and continue to 9pm as there was refurbishment work that WAS in progress, I asked for my room and my Daughters to be moved and was informed that this would not solve the problem as they were doing the complete 9th floor and the noise would be heard which ever room we went to but in future we would only have the banging between 9am and 9pm we were on the third floor so you can tell how loud it was for us to still hear it We will never return to this hotel they are not child friendly and the Reception staff are Rubbish just try fob you off The Best part was breakfast ,where the staff were very friendly also to children !! "
- Travel date: 8th January 2009
We went for a week at the end of May, di...
"We went for a week at the end of May, didnât see any building work in the hotel although read some floors had been refurbished and the remainder are to be done in December, they were building a new Spa next too the pool which was a bit noisy at times, we were disappointed they didnât tell us about the Spa being closed or the building work. Although probably the ugliest building in Vilamoura and the largest around the Marina its easily the best location, we were originally on the top/ninth floor. All rooms have a balcony, with fantastic views either over the marina on one side or the pool and beach beyond from the other side. Please INSIST on the newly refurbished rooms (upgraded they call them) as they have there own independent air conditioning/heating instead of the shared ventilation system we experienced on the ninth floor for the first couple of nights, after having a young baby screaming & parent coughing half the night in the next room it honestly did sound like they were in the wall ventilation grill, the next morning we asked politely to be moved but they insisted on 400 euros for the interlinked upgraded rooms and the Manager wouldnât talk to us, she just sent a message through reception saying it wasnât the hotels fault the baby criedâ¦charming!, After asking our Holiday company to move us to another hotel, this hotel then offered the refurbished rooms at 200 euros and then eventually for free. Anyway the new rooms on the sixth floor were just refurbished and they were gorgeous, the beds were fantastic, the rooms were decorated really nicely in a modern style, although very odd glass doors on the bathrooms which donât lock or even close properly. Quite a lot less storage, we were very relieved to see they had changed the air conditioning system to stop the noise travel. The mini bar prices were the same as the hotel bars and restaurants predictably about double everywhere else, The buffet breakfast was the best we have seen anywhere. Gorgeous outdoor pool although strangely very deep and very cold while we were there, the indoor pool was ok, again quite deep and a bit dark but handy for non-sunny days. The garden with toddlers paddling pool, putting green, stream with paths/bridges, bar, towel hut, kids play area, so many sun beds which were never all full was all great, massive beach about 50 metres from the hotel, amazing how many people you speak too donât think there is a beach in Vilamoura! We did try one of the hotel restaurants for 1 evening meal which was ok but decided not to bother again, someone said there are 160 restaurants in Vilamoura to choose from, we found Iâll Trio and Fishermanâs Shack the best as the owners were running them, the much hyped and very smart looking Mayflower on the Marina were so busy trying to cram more people in they seemed to forget about the customers already waiting so not recommended. All in all we had a great week and definitely recommend the hotel but not the arrogant management who with regret need to be reminded who is paying and who is being paid. Score should be 10 out of 10 but less 2 for management, less 2 for building work by pool, less 2 for closed spa so only 4/10 for our week. "
- Travel date: 9th June 2008
We have just returned from our first eve...
"We have just returned from our first ever holiday in Portugal, we usually holiday in Spain or European Cities. I can't begin to tell you how impressed we were with both Vilamoura and surrounding area, but also the Tivoli Marionotel. We booked this hotel for a short break for our honeymoon (4 nights). From the moment we arrived the staff were polite, smartly dressed and courteous, they simply could not do enough for you. The room was very clean and well maintained. Our room had a view overlooking the marina which was absolutely stunning, particularly in the evening. Breakfast was a feast; there was everything from fresh salmon and cheese to cakes as well as the usual British fry-up. The indoor pool was a treat, again as clean as a whistle. We enjoyed walking through the gardens after our breakfast and on a couple of occasions playing a quick game of giant draughts or chess. We would recommend hiring bicycles to look around the area. There are pathways that run alongside the seafront and those that lead you into the rural area that surrounds Vilamoura itself. I suppose it's best just to be daring and see where the path takes you, we did! Although we booked out of season, we were very lucky with the weather and were able to chill out on the beach, which was virtually empty, eating bread, cheese and strawberries. We were also impressed with the local people who were very friendly. Looking back, I cannot remember seeing one piece of litter the whole time we were there. We are definitely going to holiday there again and if our bank account allows it, stay at the Tivoli Marionotel; well worth paying a little extra for."
- Travel date: 11th March 2007
"Stayed 3 nights at this hotel... location is perfect - walking distance to everything - the beach, marina, shops, restaurants, and casino!!! The rooms are neat but a bit worn, hotel staff very helpful and friendly and they did a great breakfast."
- Travel date: 12th December 2005
"If you are looking for an excellent hotel in Vilamoura, Portugal, then the Marinotel is it. Fabulous views either over the marina or sea. Standard of cleaning and fabric of the hotel is superb, our cleaners were in the room three times a day!. Internet access in the foyer with five pc's, free of charge. Staff were efficient and friendly and very professional. Restaurant absolutely superb with the presentation and quality of food highly recommended. Would go back to the resort which my partner and I, who are both in our 50's, considered it to be for couples and families. Casino is only 5 minutes walk away but there is little else to do other than shop around the marina in the evenings. Restful and peaceful though."
- Travel date: 19th November 2005
"Having just returned from a weeks stay at the tivoli marinotel I can honestly say it is an excellent hotel ,for its location and facilities.The staff were very friendly and helpful and the thomas cook select rep was on hand for 1 hour a day if needed.our room on the 5th floor was spotlessly clean and we recieved complimentry champagne and flowers on arrival (an anniversary treat i think)The sirus grill was fantastic for service and food although there are plenty of good eating places around the marina,I guess october is the start of the quite season and the hotel did have conferences on,and they were a bit noisy at times when they were roll playing with drums around the pool!! but this didn`t make us feel any less special when it came to service. we would definately return."
- Travel date: 12th October 2005
"nice hotel +facilities +health club and pools +Location and marina +friendly staff +Wheelchair accessible +free internet on 4 computers by the reception +large and nice rooms +balconies with view +good food -variety and quality -large -characteless property -wifi only on reception area -internet from rooms 20euros"
- Travel date: 7th October 2005
We'll be back!
"We booked our holiday via mytravel. September 18th - 25th. Panorama was the cheapest operator and there was a discount for booking over the internet too. We got a very good deal! We flew with Monarch Airline on their A300 from Gatwick. Flight was delayed by 45 minutes although it only took us 2hrs 5 mins when it was supposed to take 2hrs 50 mins! Flight was very smooth. There isn't a Vilamoura rep for Panorama, Direct Holidays or Airtours so you get the Manager instead, which isn't a bad thing! Temperature for the week was around 28-32oC. Hotel is beautiful. I've stayed in a lot of 4* and 5* hotels, the Marinotel didn't wow me but it certainly didn't disappoint either. We had a sea view room on the 9th floor (top floor) and didn't hear a thing... We were Bed and Breakfast based. Breakfast is between 7-10:30am. There is plenty of choice - cereals, yogurts, juices, cold meats/cheeses, pancakes, omelettes, breads (sweet and savoury), hot breakfast, and champagne (located near the yogurts). We didn't go down to the pool until 11am and there were still plenty of sun beds available. Pool was fairly cold but wasn't unbearable. Didn't see pool bingo or keep fit but I wouldn't have minded if I did. Good to have a laugh on holiday!! Lunch we either had at the poolside bar (cheeseburger and chips or a toasted sandwich - with some sangria) or we went to a lovely restaurant called the 'Old Navy' next to the Haagen Das ice cream shop around the Marina. For the evening meals we went to the 'Old Navy' once (very good), to Thai Thai (Chinese restaurant) three times (!), a pizza place not far from the hotel once, the Irish Bar once (fantastic food) and an Italian behind the Irish Bar once (not bad). We didn't have one bad meal. The evening entertainment at the hotel was quite funny even more so as we were the only ones in there! Perhaps it was something to do with the time of year. The bars in Vilamoura stayed open until 4am. Dress code was smart casual to smart. If you plan to go to the Castor or Sports Bar at the hotel then I would advise that you dress up. Take a jacket/cardigan if you go the same time of year as we did. Jeans and shorts aren't allowed in the restaurants at the hotel. The sunsets were fantastic although it got dark quite early (7:30-8pm). We went via taxi to 'The Big One' water park. It wasn't as big as we thought it would be but we still had a good laugh. We advise you don't get on coaches as often you get left for ages at the coach/bus depot where there are many poor people.... get a taxi or hire a car! The Casino is expensive - the slot machines will only take notes! The main game room isn't very big and is full of local portugese (some look like the mafia!). Nothing wrong in that but we didn't understand what was going on! Cigarettes and Alcohol in the shops are half the price however meals and drinks in bars are roughly the same price as the UK. You are allowed to bring back as many cigarettes as you like as long as you can prove that they are for yourself, your family or friends. I stayed at the Dom Pedro Golf 8 years ago and much prefer the Tivoli Marinotel! I hope that covers everything. We are planning to return next year at the same time of year (as there are no kids about!!)."
- Travel date: 1st October 2005
Top traveller tips for Tivoli Marina Vilamoura
"Make sure you are on a floor that has been refurbised - heard some folk complain who were on other floors."
"Book spa treatments in adavnce"
"Don Alfonso - Thai Restaraunt Il Trio "
"Dont bother there are better places out there "
Tivoli Marina Vilamoura is also called
- Tivoli Marinotel Hotel
- tivoli marina hotel vilamoura
- tivoli marinotel