39 Traveller reviews from Holiday Watchdog
Portugal in may
"my wife and i have just spent two weeks in may at this hotel. We had a wonderful time. t he staff were extremely friendly and welcoming, especially the scots receptionist whose..
..er name i cannot remember. The apartments were clean and spacious and cleaned on a regular basis. The hotel has a fairly cheap and inexpensive snack bar and restruant.The cost of the two week stay was very reasonable.
Anne Ken fyall "
- Travel date: Sun 23rd of June 2013
What a fantastic holiday
"My partner and myself went to the mourabel apartments not noing what to expect due to the reviews. What a pleasent surprise we had on arrival, from the transfer from the airport to the apartments staff were friendly and helpful.
We stayed in Parque Mourabel Apartments and it was very spacious and Very clean.We had the room cleaned, fresh towels and bins emptied everyday.The pool was lovely and cleaned everyday.Shaded areas around the pool where very welcome as very hot. The free shuttle was very useful. They say it is only 20 to 30 min walk to the marina and beach but more like 45 mins but a very pleasent walk. Although we never went to the beach from the marina it looked large and clean.
Overal we had a fantastic holiday and are looking forward to returning again next year."
- Travel date: Wed 4th of July 2012
12 nights HB in Aug 2010 - Family of 4
"We booked this deal just 2 weeks prior to departure as there was very limited choices available and places were selling fast. It was reasonable price at Â£2350 for 12 nights inc. flights at good times. This is our 3rd trip to Vilamours in 4 years so we are familiar with the resort. Having read some very bad reviews of this hotel online we were expecting the worse. The apartment 61 was situated on 4th floor above reception and was fairly large with 1 bedroom and 2 sofa beds in lounge. The kitchen and bathroom were both well equiped and clean. Very large fridge and cooker, shower and bath worked fine.
Our main complaint with the apartment was total lack of air conditioning which meant you had to leave all windows and balcony doors open all night as heat was intense. We had one desktop fan which was not very effective at cooling the whole apartment. The situation was made more uncomfortable by the constant noise from people / vehicles / taxis / car alarms / dustbin lorries etc which all continued until around 3am - later still at weekends. This probably have been a lot better if we had been located to the rear of the Mourabel block or in the Oasis village opposite. The Drains sarted emitting a terrible smell outside torwards the end of our holiday but this was resolved within a couple of days.
Onto good things - The bar staff and waitresses were all very friendly and helpful. The Breakfast was generally good with scrambled egg, Bacon, Real baked beans, cereals, juice, rolls, ham & cheese etc, Tea & Coffee - identical everyday but good. The HB menu changed daily and consisted of choice of 3 starters (Soup / salad / orange juice) and 3 main courses - usually including fish, pasta, chicken, meat but they would serve kids meals or salads if you asked. dessert always a choice of fruit, coffee, ice cream, cake. HB meals was always made to order, not buffet and always very nice. Beer / Wine prices reasonable.
Swimming pool and surrounding area very nice. Access not permitted until 10.00 am which stops the sunbeds all being claimed by our german friends at 6.00am. Pool is very quiet during the day as most locals go to beach until 1700 then take over the pool in their dozens by which time we would have had enough sun and gone up to apartment to chill. There is a supermarket 150m away which is great for cheap lagers / wines / snacks.
The Cactus bar and a couple of others are 5 mins away but always seem to attract a few lager louts etc and was very hot and smokey. The Mourabel hotel bar always had English football or MTV on large screens if required.
Vilamoura marina is stunning, full of ferraris, porsches, and luxury private boats. We did the 1 hr rocket boat trip to Albafura which was amazing and reasonably priced at e25 each.
The beaches and sea are very nice but do get very busy in high season.
To summarise - hotel apartments need a bit of modernisation but are good value, food & staff good, you should ask for room well away from road to avoid noise - preferably in the Oasis village. Air con recommended in high season.
- Travel date: Thu 2nd of September 2010
Do not risk staying at Mourabel
"We are just back from Vilamoura in Portugal last thursday 5th August 2010. We really liked Vilamoura as a place but our hotel was awful. The thing with the Oasis Village Parque Mourabel is that it is actually 3 privately run hotels (Oasis Village, Pe de Lago, and Parque Mourabel) that have decided to hook up together. So when you book it there is no guarantee which one of the 3 hotels you will be allocated to. This explains the reviews going from one extreme to another as apparently the Pe de Lago is really good. We were given a family studio room at the Parque Mourabel which was nothing short of disgusting. We were not expecting immaculate for the money we paid but just an acceptable level of cleanliness would've been a start. We had our 1 year old daughter with us and no cot was provided despite us being told in advance one had been arranged. Also there is no kids pool at the mourabel, one of the reasons we had booked there. When we asked we were told it was in one of the other hotels up the street. The pool that is there has a cement trough around the edge of it which is a broken ankle waiting to happen and no use at all for kiddies running about. In our room when we arrived we discovered our bedding was dirty, our towels had blood and other "stains" on them, the bathroom was disgusting with a bath that had been painted with emulsion to try and hide the state of it! The paint was peeling off showing dirty black sludge. When I complained that there was no way I could wash my baby daughter in a bath in that state we were told we couldn't move because there were no other rooms and they would take care of it. While we were out the cleaner left a rubber bath mat in the bath which was as filthy as the bath. My wife tried to scrub it with disinfectant wipes which ended up black but didn't really shift much. The balcony looked like it hadn't been mopped in months and the balcony rail was covered in birds droppings. Also the wiring was loose in some of the lamps etc in the room. When we checked in I was trying to carry 2 suitcases and 2 bags while my wife carried our crying daughter. A member of staff lead us up to our room without even offering to take one of the bags and not so much as a smile. We made the most of our holiday by spending as little time as possible in our hotel and didn't even visit the cafe or the pool. It seems to be mostly portuguese living in the hotel as well. Don't book it folks, its not worth risking ending up in this one of the 3 hotels, trust me."
- Travel date: Wed 11th of August 2010
friendly clean and well located
"We found the staff to be very friendly and helpful both in the resturant and bar,we was on half board and the meals although simply was well presented and filling there was enough selection without to meet most dietry needs. The pool was set in a nice enviroment and there was plenty of sun beds.It was a pleasant walk through a tree lined path way to the marina about 3km.We would go back again. "
- Travel date: Fri 28th of May 2010
Nice ,clean and cheap.
"We had stayed at the Parque at the Oasis block a few years ago
now we where at the Parque Mourabel block .
The first is a low rise 2 storey apartment complex without lift and a lot of green gardens around it it is more resort like.
The Mourabel block is 5 storey and has lifts and is self contained with Bar and Restaurant and lounges within the building itself so it loooks more like a hotel or apartments hotel .
The reception is shared as is the pool and tennis court as
in fact the two resorts are adjacent .
The Parque Mourabel is more suitable if you have walking difficulties as there are 4 lifts and bar ,reception ,lounges are in the same building .
If you like gardens ,low rise and quiet suroundings even if you have to walk a stair case or 2 would be nicer.
There are a lot of renovations going on outside and inside the buildings whenn we where there but it seemed to be left over refurbishing and overhaul from the winter and did not disturb us ."
- Travel date: Sat 1st of May 2010
dont waste your money.. or time
"We arrived at the mourabel oasis village on 11thfeb, so yes it was early on in the year, but its th eonly time we can get away with running a production company, febuary is our only quiet month. The weather wasnt great which didnt help but even if it was blistering sunshine it would have been no better. I went with my husband and 4 year old son, we arrived around 11am, got the keys straight away. The apartment was ok, however we was not told the apartment had no bedroom and the fact that our bed was actually the sofa bed which had 2 parts pushed together, not good whn you kept slipping down the middle and my 4 year old had to sleep on the other couch. however the apartment was clean and tidy, but tbh i have stayed in nicer travelodges. We saw they had a special offer if you wanted to go half board, 8euros per person per day, half price for kids, and you could do it by the day. we did this twice. breakfast was the same which was buffet style which consisted of rubbery scrambled eggs, bacon which was more like burned cured ham, cold beans, bread rolls, which they took away 40 mins before breakfast closed, toast which yoiu had to request as guests are not trusted to use the toasting machine snd cereal. this was the same both days hence one of the reasons we did not go half board for more days. EVENING MEAL WAS A JOKE. my husband is vegitarian, the first options for main was pork (mourabel style) chips and veg, grilled chicken, chips and salad or deep fried fish, chips and salad. they offered my partner neopolitan pasta, which was spagetti with a pool of water and a blob of tomato sauce. Me and my son had the pork, it was really over cooked and not very nice at all, the fries were covered in grease and the veg, consisted of 4 sprouts??? the second time the options were deep fried fish and chips, rushian salad with egg and tuna (they offered to pick the bits of tuna out for my husband which is of course not acceptable, so he had to have the watery spagetti again which i also decided to go for after seeing the other guests dishes) or beef stew. my son had the fish which was extreamly soggy, the salad it was served with was grated carrot. we chose the tomato salad as a started which consisted of 4 slices of tomato and 3 rings of sliced onion!! the fresh fruit desert was actually tinned fruit!! The staff were however friendly, i can say this about all the staff exceot the horrid sleasy man who sells the excursions. He was really slimey when he tried to sell us the day trips, told us he was the cheapest and when we told him we were busy on the first day he tried to sell us he became rather nasty. Having worked in the travel industry for many years, on cruise ships all around the world, and having much experience in seeing excursions sold on a daily basis, never in my life have i seen such rudeness, due to the way he was when traveling we opted to pay up to 20 euros extra to take a cab as he really was that nasty. He ignored us for the rest of the holiday. The resort offered "entertainment" which you could not call that, there was nothing for my son to do, you could not use the pool and there was nothing to do in the area what so ever. we hated the whole holiday and would have come back after 4 days if we could have. The satalight tv was all portugese with 2 news channels. The only decent thing we could do was go to zoo marine which was a great day out and the hotel offered a service where you get admission and transport for 25euros each with under 5's going free. you could pay 5euros in a taxi to get to the marina, but there really wasnt miuch to see, so once you had done this once, you didnt want to go again, they did offer a courtacy bus 3 times a day, 9am, 11am and 4pm but you really could not spend 5 hours down there. The last day of our holiday was the worst, we ad to be out of our room at 10am, our transfer was not picking us up till 6.30 and we had to spend 8 hours in reception with a 4 year old, i am 34 weeks pregnant and the chairs were gardedn furniture, not the comfyest, as we were not allowed to stay in the apartment even though it was pouring down and only 37 out of the 180odd apartments were occupied. Biggest waste of money, overpriced and would never ever return!"
- Travel date: Sat 20th of February 2010
do not go
"we visited these apartments last year and would advise any one to think twice about going we were left waiting for our apartment for eight hours and then told they did not have one for us they then put my family into a bedsit which was awful myself and my husbund had to sleep on the floor as no bed we did get an apartment two days later that there was bugs in but there ws also other people on holiday there in exactly the same situation i dont think the hotel can cope it is not near a beach and about half an hour walk from villamoura i would think twice before going here"
- Travel date: Mon 9th of February 2009
Im surprised at some of the negative com...
"Im surprised at some of the negative comments about the Mourabel!!
As a fairly basic accommodation 3 Star apartments im not really sure what some people expect!!!
Took about half an hour from Faro airport. We arrived early and we were checked in well before the check in time and the staff did everything possible to look after us and get our holiday started promptly.
Everybody within the hotel company was pleasant, friendly and helpful.
The Accomodation in PE DO LAGO (block B) was clean, tidy and comfortable on arrival.
Large living room area with tidy balcony looking over our pool which was always clean and only used by those within the PE DO LAGO block. A superb touch.
The kitchen was clean and tidy, fridge worked , kettle worked , oven worked, iron worked (although the ironing board had seen better days).
The bathroom was clean and decent. No dirt no hair in the bath. Just clean and tidy. The shower was a basic shower head attachment that worked with no problems.
Gave a very good shower clean i must say.
The maids changed towels and cleaned every day except Sunday.
The bedroom was a decent size for 2 people although no double bed only singles. The beds were made with single clean white sheets (enough because it was WAY to hot) and there were 2 pillows per bed.
the apartments were quiet, even tho it was a family centred type of accommodation. The gardens were well looked after and looked nice, the pool had plenty of space to lie by. Plenty of sun loungers. It was protected and felt very private and exclusive.
A key was required to enter the pool to ensure locals couldnt enter."
- Travel date: Wed 8th of October 2008
Having just returned we find it staggeri...
"Having just returned we find it staggering to read the varied reviews, it seems this is a place of extremes!
Well our experience has been exceptionally positive; the apartment was exceptionally clean and very spacious benefitting from a meticulous daily service. All staff were very friendly and helpful, we were made very welcome without feeling intruded upon. The food (HB menu) was most enjoyable with a good mixture of traditional Portugese dishes and those catering for other nationalities appropriate to the hotel guest catchment.
The only complaint is that we were unable to check in until 4p.m which we didn't realise unitl arrival at 12noon, however we were able to appropriatly store our luggage and return later. Also had we have read these reviews prior to departure we may have known.
We see from previous comments that persons have noted that the sunbeds didn't have parasols - We'd agree with this, however all sunbeds are in a well maintained garden with various trees and shrubs which offer natural shade, all it takes is the ability to move the sunbed. Should you want the Hilton where Parasols festoon the environment or you need someone to move your sunbed then pay for the Hilton!
We have a three year old child, who was made very welcome and catered for well with a good childrens menu as well as having the option to have anything off the HB menu, nothing was too much trouble, including providing us with a selection of rolls, jams etc to take for breakfast when our flight departure time was pre breakfast.
Having a child, Minibus travel to and from the beach or marina was extremly useful however it was only a 30min walk to either (including child carrying time)
We have no hesitation in reccommending this hotel complex, hoping you have as an enjoyable holiday as us."
- Travel date: Sun 17th of August 2008
Having just returned from Parque Mourabe...
"Having just returned from Parque Mourabel my husband and I feel very relaxed and chilled out after an 11 night stay at this accomodation.On our arrival we were informed we would be at the complex just around the corner (Pe de lago) we were not expecting this but went to see apartment which left a lot to be desired ,toilet not secure enough on wall, kitchen and bathroom VERY dated (although kitchen did have good sized decent fridge/freezer) .Although the pool area was very nice this did not compensate for the apartment.We spoke to the reception who informed us we would have to stay there the first night and would let us view an apartment at the Parque Mourabel the following day which we did .The apartment we were shown was on the 4th floor overlooking the pool which had sufficient sunbeds but no parasols which was a bit unfortunate as the weather was fabulous and apartment also had stunning views.It had a new kitchen with good sized fridge/freezer and also a new bathroom (what a contrast).We did accept this apartment. Noise was not an issue at any time of day or night. 2 supermarkets close by made eating in a good option but the restaurants at the Marina were brilliant with such a lot of different choices of cuisine to decide between (most with lovely views over looking the Marina) and not that expensive even with a bottle of wine."
- Travel date: Tue 8th of July 2008
well after reading the reviews i cant be...
"well after reading the reviews i cant believe no one has mentioned the pigeons and there poo!
they were everywhere a few years back when we went! there was even a pigeon nest with eggs in on our balcony, and the apartment next door which we over looked seemed derelict and you couldnt see the balcony floor for pigeon poo.
the cleaners came in swept the apartment and the balcony but to our horror no-one moved the nest.
the pool didnt get cleaned and in the corner was like a dirty oily scum floating on the top.
beware of the door locks to the front doors of the apartments, ours jammed a few times. twice the lock jammed and we couldnt open it. another few times it jammed and we couldnt lock our door. we had to get assistance from reception.
they sent a lad who looked very young with a hammer
and he just proceeded to bash the lock. until it free,d.
i,d advise no1 to leave valuables in there rooms un attended. and while we were there an elderly gent at a near by apartment we bumped into had been burgled while he was asleep, in the night.
so the area is a little rough in my opinion also graffiti tags were dotted around the area near to the hotel,
the food at the hotel was average but reasonably priced.
there was no entertainment,
all in all i,d say the place needs knocking down, its old and way past its best.
also on our last day we put our bags in the hands of the reception desk staff while we spent our last hours in town.
on returning home there were several items missing from our bags.
i cannot blame the hotel staff as many people handled our bags inbetween.
but the items were 400 cigarettes 1 bottle of local liquor and 1 packet of cookies.
my advice is avoid this place like the plague, unless your mega skint and they offer you a holiday for 10p
- Travel date: Sun 29th of June 2008