About Luz Ocean Club

  • high speed internet in room
  • swimming pool
  • restaurant
  • bar lounge
  • free parking
  • kitchenette
  • refrigerator
  • non smoking rooms
  • non smoking hotel
  • laundry service
  • flatscreen tv
  • microwave
  • multilingual staff
  • self serve laundry
  • airport transportation
  • outdoor pool
  • english amenities
  • private balcony
  • beach
  • kids activities
  • tennis court
  • kids club

Reviews summary

4
Good
( 241 reviews)
Brilliant
101
Good
73
Average
37
Poor
17
Awful
13
 

20 Traveller reviews from Holiday Watchdog

stayed the 17 to 31st july with 2 adults...

4
Good
by
Reviewed Mon 4th of August 2008

"stayed the 17 to 31st july with 2 adults 2 children 16/14 ,ocean club is spread all
over luz but being a small village it didnt take long to walk anywhere the hotel
staff were very nice .our room was really good nice sea views .the beach was lovely
,nice little bar/cafes to get drinks ,not any sign of trouble the people were all very
plesent places to eat resturants are spread about luz we ate in a different one nearly
every night they were all really good.if you like a relaxing holiday you wont be disapointed ."

Holiday details

  • Travel date: Mon 4th of August 2008

Had a week staying here mid March, at a...

3
Average
by
Reviewed Sun 13th of April 2008

"Had a week staying here mid March, at a time when the UK was basking in floods and chaos, we were basking in the warmth sun, blue skies and blue seas. A super time to visit.

However, we had initially booked this holiday as the hotel was advertised as being in Lagos, so on arrival at 10 pm, after having driven through the outskirts of Lagos, which was approximately 1 1/2 hrs from airport (probably allowing for drop offs), we were somewhat apprehensive to say the least, when we found that we were not staying in Lagos, but somewhere which seemed to be literally in the middle of nowhere.

As things turned out, we were very glad we were not staying in Lagos, as Lagos was not what we had thought, i.e. it was a large working town with not much local character or flavour.

On arrival therefore we were very concerned as to the distance from Lagos, as not wanting to hire a car (it is no holiday to us to drive on holiday), it was obvious that Lagos was certainly not walking distance and in the dark, 10 pm on a Sunday night we were apprehensive to say the least!

Next day, in the daylight, we found that we were actually staying in Praia da Luz, a small place with a definite Portugese atmosphere (not to be found elsewhere on the Algarve), and we had definitely been lucky in finding ourselves there and not Lagos.

However..... Ocean Bay Club.

This purports to be a 4* Hotel. 4* it certainly is not - at least in March. It may well improve for the proper summer season, but in March, it was definitely nearer 2* for the facilities on offer - (not those advertised).

Easiest to point +'s and -'s

PLUS'S
1. Bedroom and all public rooms were spotlessly clean, and seen to be cleaned, although due to lack of staff, room was not cleaned until 4 pm each day.
2. Staff (not many of them in March), were helpful, friendly and polite.
3. Appearance of hotel attractive.
4. Attractive gardens.
5. Buffet breakfast quite good - plenty of choice although same each day.

MINUS'S
1. Only one Restaurant, open limited hours for breakfast and dinner.
2. Evening dinner poor - limited choice, no atmosphere in dining room.(however, there is a good Italian restaurant up the road, turn left)
2. No other snackbar/bar at any other time of the day i.e. on arrival at 10 pm, we could not even get a packet of crisps or kit kat!
3. Sporting facilities as advertised, were non existent. The tennis courts were in a state of total disrepair, torn/missing nets, courts overgrown with weeds
4. A sauna and turkish bath were advertised. Both were out of use, and obviously had been for months. In fact, I think the turkish bath is more what we would call a small indoor pool and it was totally devoid of water!
5. It was lovely weather whilst we were there, and the outdoor pool was in use. However, no pool bar was open, despite being advertised.
6. Hotel is a long way from anywere - Praia da Luz has limited services, a few restaurants, 2 small supermarkets.
7. Car hire is really essential - although we did not hire a car we made use of a regular bus.
8. Children`s play area was derelict and had obviously been out of use for a considerable time.
9. We went on 2 or 3 whole day trips, missing breakfast. The Hotel gave a pack lunch inlieu of breakfast, which quite frankly was diabolical - totally inedible (last night`s bread roll, slice of cheese, and a drink!). I appreciate pack lunches are rather limited, but a 4* hotel could have done better than that, i.e. some fruit, biscuits, or sliced meats.

One point about Praia de Luz generally, if you want to go on organised trips (we don`t usually, but this time they were such good value, we succumbed), as Praia de Luz is so far from the other side of the Algarve, the tour companies pick up in Praia de Luz first, and drop off last - therefore you are staring your day at approx 7 am (missing breakfast), and arriving back approx 7 pm. Very good value but tiring.

In all, we had a pleasant week, which turned out better than it could have done as we were lucky with the weather.

I would say that this hotel would be very nice in summer for a family with children probably aged 3-14 who want a quiet holiday away from crowds/loud music etc.

However, this hotel should pull its socks up regarding facilities - or should stop advertising what is not available, or should not claim to be 4*"

Holiday details

  • Travel date: Sun 13th of April 2008

Lovely quiet resort but lacking in resta...

4
Good
by
Reviewed Mon 29th of October 2007

"Lovely quiet resort but lacking in restaurants for dinner and the food in the main resort restaurant is very ordinary. The resort itself is clean and quiet. There is a lovely beach with a handful of inexpensive beach bars.

We booked with Mark Warner and the staff were excellent and happily moved us from our first apartment (which overlooked the roof of the indoor pool!) to one overlooking the main pool & Tapas bar, which although not as modern, had fantastic views over the pool and the beach beyond. If you want the most modern and more "upmarket" apartments, ask for those close to the main reception (where we were first located). They don't have anything like as nice views (being closer to the beach and at the bottom of the hilly resort) but they're definitely a cut above the ones overlooking the pool & Tapas Bar. They've either been more recently built or recently renovated (better decor, better bathroom fittings and much larger kitchens with all mod cons).

As usual, the Mark Warner kids club was fantastic & staffed with brilliant English nannies.

The 3 outdoor pools were clean and well maintained, but badly let down by a distinct lack of shade/umbrellas and the most appallingly uncomfortable sun beds made of pre-formed cheap white plastic (apart from around the adult only pool which had more comfortable beds and more umbrellas).

Finally, a word of warning to those more mature and/or physically disabled. The resort is built on a hillside with the beach and main reception at the bottom of the resort and the main restaurant at at the top. We had a toddler in a buggy which was a pain on our more active days! Although not a problem for most people, my elderly (but relatively fit) mother would definitely have struggled. We spent 2 weeks there and I was fed up walking up/down hill by the end of it! It's something to consider if anyone in your party is elderly or disabled (it's most definitely not a wheelchair friendly resort).
"

Holiday details

  • Travel date: Mon 29th of October 2007

Praia de Luz is an excellent small away...

5
Brilliant
by
Reviewed Thu 9th of August 2007

"Praia de Luz is an excellent small away from it all location. If you have children, go there. The beach is safe and at the weekend the Portugese come down and mix with the tourists. The dolphin trip is definitely worth the money, but don't go if you are sea sick.

We rented a villa so didn't have to rely to much on the Ocean Club restaurant, but when we did it was very good and a wide variety. Staff always friendly and warm. Facilities excellent.

Only draw back to the area is the lack of restaurants in Praia de Luz itself, however a little (cheap) taxi ride to Lagos puts that right.

Will be going back again and again."

Holiday details

  • Travel date: Thu 9th of August 2007

This holiday was absolutely brilliant!...

5
Brilliant
by
Reviewed Sat 23rd of June 2007

"This holiday was absolutely brilliant! Ocean club is a very big complex and very well kept, very friendly people!

Good clean apartments, washing machine, fridge freezer etc everything included!
Also there is a really big supermarket nearby which is really cheap.

The evening dinner menu is really recommended. Really enjoyed our stay!!!

"

Holiday details

  • Travel date: Sat 23rd of June 2007

The resort was fine, despite worries abo...

4
Good
by
Reviewed Tue 29th of May 2007

"The resort was fine, despite worries about the topical media issues; Luz is a pretty, quiet, clean resort. Ocean Club changed our apartment when we were not happy with being placed in the midst of the press.

We travelled with Thomas Cook who, despite my calls to them about my concerns that we were travelling with a foster child and could not be caught by the media, did nothing to ensure that we were not placed near the press.

Also, having booked and paid for an air conditioned car via Thomas Cook, we were given one without air con and told we would have to pay another up-grade and sort it out back in England (still not resolved). The TC rep was polite but did little to get the problem resolved.

The children's club seemed to revolve around junk food games and were a little irregular; however we were there just before half term so not so many kids about.

When dealing with Thomas Cook, be prepared for long waits on 0870 numbers.
"

Holiday details

  • Travel date: Tue 29th of May 2007

Fab Apartment

5
Brilliant
by
Reviewed Thu 20th of December 2012

"Went to Ocean Club at Luz with Thomas Cook, last minute deal. Excellent value for money. Fabulous apartment with ocean view. Two large bedrooms plus an extra area with bunk beds, two bathrooms. Spotless and well kitted out. Washing machine, microwave, fridge freezer, CD and DVD players. Quiet village with not a huge amount to see or do so lovely if you just want to get away and sit on the amazing sandy beach with a book! Down side.. not great for a buggy- our little one was bumped around on the cobbled streets, and not great pavements. A bit of hill down to the beach- ok on the way down, not so great coming back. The pools were very cold, but it was end April, although they have a nice indoor pool so we were able to get a swim."

Holiday details

  • Travel date: Sat 5th of May 2007

Rest and Relaxation

5
Brilliant
by
Reviewed Fri 7th of December 2012

"We booked a last minute holiday with Thomas Cook - for four of us it was just over £650. It is the second time I have stayed at the Ocean Club with Thomas Cook. The apartment was wonderful and very clean. Two large bedrooms, two bathrooms, a kitchen and a sea view. Couldn't ask for any more. If you want to get away from it all and sit on a beach all day then Praia de Luz is def worth considering. Chaplins next to the church is a good restaurant and very reasonable."

Holiday details

  • Travel date: Sun 22nd of April 2007

Ocean Club is great, lots of space, the...

5
Brilliant
by
Reviewed Tue 13th of March 2007

"Ocean Club is great, lots of space, the pools a little cold but they always are in Portugal.

This is not the Canaries or Spain; it is up market to that.

There is not a lot to do at night but this allows you to look after yourself or dine in Luz, Burgau or the ever more cosmopolitan city of Lagos.

There are 5 tennis courts with dedicated coaches, 5 pools and the apartments/houses are immaculate, privately owned and rented by the club.

This is a fantastic place, now part of the Mark Warner banner so you can see the quality is no problem.

Loved it and will be going back again & again!

This is real Portugal not like Villamoura or Albufeira!

What a fabulous resort. The weather was beautiful and the people very friendly.

This is the best time to visit Portugal as the sea is warm from the summer sun over the previous 3 - 4 months."

Holiday details

  • Travel date: Tue 13th of March 2007

Mixed - just like the weather

2
Poor
by
Reviewed Thu 20th of December 2012

"Stayed at The Ocean Club during half term. Praia de Luz is a nice enough resort, with a good beach for the children but it doesn't really have much character or charm. The Ocean Club comprises a variety of appartments and villas of varying quality. Initially we stayed in an appartment at the top of the resort which was clean, modern and well laid out. However, the bedroom was very damp and the twin beds were especially damp and uncomfotable. After we became infested with ants we moved to a town house which was nicely finished, although others we saw were far less attractively furnished. All appeared to suffer to a greater or lesser extent with damp. This may have been due to the unusally wet weather during October this year but I would not be too sure. In general the Ocean club facilities were quite good - although the outdoor pool was too cold to use out of the peak season and the indoor pool was rather small. We travelled with Thomas Cook - booking process was the worst I have ever experienced - although the staff at the resort - particularly the kids club staff were very nice. Overall the children enjoyed the holiday but the accomodation (and the weather) were something of a disappointment."

Holiday details

  • Travel date: Sun 12th of November 2006

Mark Warner Ocean Club - Dreadful Food, Great Childcare

2
Poor
by
Reviewed Fri 14th of December 2012

"We stayed at the Ocean Club with Mark Warner. The child care was excellent, and the apartment good, the food however was terrible. Both the Millenium and Tapas restaurants disappointed in terms of choice and quality. Other guests who had previously stayed with Mark Warner in other resorts stated that the food quality was far below that which they normally experienced. Additionally the Millenium was a 10 minute walk from most of the apartments along roads, which was really too far for most people with children to go for breakfast, as a consequence most families with kids did not bother. Would I go with Mark Warner again? Yes I would, for the child care and sports facilities - but I would go to one of their owned villages where they are responsible for all aspects of my stay. Would I go with them to Ocean Club again? Absolutely not.

On the plus side, our kids had a great time and the MW nannies were superb. The Ocean Club apartments themselves are nice (though the quality is variable as this large complex has grown over the years) - and the town of Luz, though a bit quiet, has a nice beach and a few good restuarants."

Holiday details

  • Travel date: Sun 24th of September 2006

Superb!

4
Good
by
Reviewed Wed 24th of October 2012

"We booked the Ocean Club on a last minute deal through Mark Warner and were very impressed. We took our 9 month old son on his first trip abroad and were a little nervous but we couldn't really have asked for a better resort and accommodation. We stayed at the back of the resort and it was a little walk to the beach but we spent most of the time around the pool. The accommodation was very clean and well equipped with microwave, washing machine and fully fitted kitchen.

We were on a half board basis and I'm a bit of a snob when it comes to buffets but the food was superb. The millennium restaurant had a great selection of food which changed every night.. You got good quality wine included in the price and the staff were very helpful and friendly. We did eat at the a la carte tapas restaurant but preferred the selection and quality of food in the millennium.

The Mark Warner staff were superb. The childcare facilities were great and when our son was ill they couldn't have done more to help.

All the pool areas are great. The adult pool is very peaceful and the kids pool area good fun.

One thing that is worth mentioning is that the resort is all cobbles so if you take a pushchair it's probably worth taking a sturdy one as the cheap lightweight one we bought especially for the trip wasn't really built for the bumps!

I recommend this resort for young families and those looking for a quiet peaceful resort with a lovely beach."

Holiday details

  • Travel date: Mon 24th of July 2006

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  • Luz Ocean Club
  • Ocean Club Portugal

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