26 Traveller reviews from Holiday Watchdog
Beware Discover Access 'Holiday club' lurking in this hotel
"I won't waste too much space discussing the company Discover Access, just Google it. What is appalling is that this disreputable company is allowed to use their premises at the Preluna to give some legitimacy to their extremely hard sell Holiday Club. We were hijacked outside the Preluna, told we had won various prizes etc, told we would have a tour of the Preluna hotel facilities, and that this was part of a 'malta promotions' type thing, so that staying in the inferior hotels would not put us off visiting Malta again. So told we would have a tour of Preluna facilities etc. But what actually happened is that Discover Access subjected us to 2 hours VERY hard sell and outright lies - for instance told we had to sign up immediately due to some Maltese anti-harassment law, which is totally fictitious (more the opposite really - you are being harassed by being forced to sign up immediately). The point is there have been complaints for years and the Preluna allow this to happen - they are fully aware of the use of their hotel as a 'front' and to give legitimacy to a very disreputable company. The Preluna should stop allowing this, its disgraceful. "
- Travel date: 14th July 2015
4 star joke
"The Preluna may of been a 4 star hotel back in 1969 till 1977 but i think it is long due a refurbish. As a business traveler who spends up to 20 nights a month in hotels this has got to be the pits of a hotel i have stayed in for the last 16 years. "
- Travel date: 2nd July 2014
Ideal location, lovely hotel.
"Nothing too much trouble for the staff, they made us feel our enjoyment mattered to them. A good selection of food to suit all nationalities of which there were a number. The Sky Room by day and night was a place to meet up with newly made friends. The taste of Malta, early evening, was an insight into the local wines and liquors, savories, pastries and nougat. The sea view room, for which we paid extra, was money well spent. Sat on the large balcony there was so much to see. The air conditioning and the large ceiling fan was very much appreciated, even though we were there from 8 - 18 October the weather was very hot and humid. Our room was very clean and to a good standard with a laminated floor. The trouser press, overnight clothes stand, large television and an abundance of electrical sockets were an added bonus. The private filtered sea water pool across the road was well used with a small towel provided if wished plenty of sunbeds to use with a small cafe. The buses stop outside and for 2 Euros 60 you can travel anywhere on the island on Arrive buses all day. We look forward to returning to this hotel in the not too distant future. "
- Travel date: 29th October 2013
Hotel ruined our holiday
"First stay at this hotel. Unfortunately, by the end of day one my husband and I were wishing we had never considered the Pre Luna for our 2 week stay in Sliema. Staying here totally ruined our holiday. First experience of the hotel was asking to change rooms. The room allocated to us had definitely seen better days and was badly in need of refurbishment, not of a 4 star standard. We were moved into a room on the 3rd floor in Pre Luna Towers. This room had been refurbished, was adequate, and had a sea view which we had booked. However, TRAVELLERS BEWARE, some construction work is taking place to the side of the Towers so between 7.30am to at least 6.00pm daily, all you can hear is the constant noise and drone of a pneumatic drill, concrete mixers, cranes lifting building materials, banging, and every other inconvenience to do with a building site. We expected there would be traffic noise from the busy road outside the hotel. However, we could not sit on our balcony during the day to enjoy the sea view or even have the doors open for any time because of the constant droning of a pneumatic drill and dust blowing around from the construction site. Therefore, we were usually out of our room from 8.30am to at least 3.00pm each day. Even trying to relax sunbathing on the 8th floor of the Towers was not free of the construction site noise. Our stay was half-board and food as a whole was okay, but by no means near excellent. We have had much better food at other 4 star hotels we have stayed in. On 2 occasions we experienced problems with the house wine. First of all we had white wine from a carafe which still had sediment in the bottom from a red wine, and secondly, the white wine on another evening was cloudy. The waitress said it was o.k. However, it was sour and spoiled the meal so we left the dining room to eat elsewhere. The hotel is extremely keen on housekeeping. However, whilst doing this it does not respect the privacy of its patrons whilst in their own rooms. Every afternoon a lady comes knocking on doors saying "housekeeping" and then lets herself into your room to check on the cleaning of it. It doesn't matter if you are in your room she just barges in, regardless of what your state of dress may be. Do not make any phone calls from the hotel phone otherwise you could end up paying well over what anyone would reasonably expect. The hotel charged us 27 Euros for 2 phone calls to the Resort Hopper just down the road in St.Julian's when we phoned to confirm our transfers to the airport 48/24 hours prior to departure. (Â£24 FOR 2 PHONE CALLS LASTING LESS THAN 2 MINUTES EACH IS SHEER DAYLIGHT ROBBERY BY ANYONE'S STANDARDS). We questioned the cost of these two calls with reception prior to leaving and were told the manager will look into it. We could not get to speak to or see the hotel manager during our stay so we are awaiting a written reply from him. Due to our experience at the Pre Luna we very much doubt that a reasonable reply, or indeed a reply at all, will be forthcoming! The hotel does have some good points, mainly its location, but unfortunately we found bad points outweighed the good during our stay. When the hotel allocated us a room in Pre Luna Towers they were fully aware of the disruption being caused with building work next door . If you want a relaxing peaceful holiday I definitely recommend you DO NOT STAY at the Pre Luna Hotel, you will be more stressed when you return home than before you went. Sliema has a lot to offer and the Pre Luna is not one of them. "
- Travel date: 21st June 2013
No 4 sterne
"Look photos - very uneasiness hotel. Never more... Reception not friendly, room fretful, hot room, rain at room, replaced room worse, bed an caster, cabinet not shelves, ancient-looking TV "
- Travel date: 25th October 2012
"We joined a holiday club, Access 2 Leisure in 2007 after viewing the show room at the Preluna hotel and being told that all accomadation at the Preluna for club members was of the same high standard and with the same sea views. We returned in Oct 2008 and were taken to a dirty, dingy, dark room with a view accross the road to the balconies of then next hotel that was always full of drunken students, so we could not use the balcony as the only English they knew was not suitable for our twelve year old daughter to hear. Shame on the Preluna for allowing A2L to con tourists under their roof. They should have nothing further to do with this outfit, they are giving you a bad reputation. "
- Travel date: 26th July 2009
A Fading Four Star
"Big hotel, right on the sea front. Our 'superior', sea view room was roomy and very clean. However the carpet was stained and rough round the edges and the failry newly painted ceiling was only re-painted up to about 3 inches from the edges! Strange stuff hanging out of the air con. grill. Food 5 out of 10. Customer service excellent front of house, but one of two of the restaurant staff a bit surly. Evening entertainment seemed to satisfy most of the guests. We reckoned the average age of clientele to be about 70+. We are relatively 'young' being late 50's, eary 60's and found it all a bit old fashioned. Over all, 5/10"
- Travel date: 17th February 2009
Purports to be a 4* spa hotel. In fact,...
"Purports to be a 4* spa hotel. In fact, it is a low-budget hotel, catering for tour groups. The only thing which is 4* is the price!! The breakfast was cheap and inferior, as per catering for mass tourism. The fruit juice is powdered and watered down and served from a machine. Tea and coffee are also served from a machine. Croissants were the type which are frozen and then baked in the oven. Everything was cheap and nasty. We gave up bothering after a few days. The hotel needs a total makeover. Decor is 1960s/1970s and is depressing dark veneer in reception. The rooms are very basic and on a par with Travelodge, although Travelodge is more modern!! Cleanliness is not what I expect from a 4* hotel. I had to ask for our sheets to be changed after 6 days and for the room to be hoovered after 4 days. I also had gifts I had bought disappear from our room. Our friend travelled with us and had cockroaches in her room. She asked to be moved and was told that only a room with no window was available - she was paying for a 'superior seaview' room. The receptionists accused her of being 'paranoid' and did not take her complaints seriously. She eventually got to speak to the 'food and beverage manager' (why, when she was complaining about her room?) but was dissatisfied with the response she received from the hotel. The spa was old and out-moded and the gym attracted an additional charge. This should be free to hotel guests paying what we did. We also had to pay for a room safe (â¬1 per day), whic I would have expected to be included in the â¬154 per night room charge. The location is on a noisy, busy street and the 'Beach Club' (lido) was across this street. The best part is the view of the sea. All in all, not a good hotel. The Preluna caters for tour groups and the quality and service suffer accordingly. Independent travellers will pay over the odds for an inferior room, breakfast and service."
- Travel date: 28th June 2008
This was advertised as 4 star, it did se...
"This was advertised as 4 star, it did seem to be more like a 3 star. The hotel was clean and the staff friendly. I booked on an all inclusive basis and found that the snacks, drinks etc on the all inclusive menu only made up a small proportion of the full menus. The drinks available on all inclusive menu varied depending where you were. The skylounge didn't include coke or branded soft drinks that were available elsewhere which was rather inconvenient if you don't drink alcohol. The advert for the hotel doesn't tell you that you have to pay for some of the hotel amenities such as; the safe, the pitch and put and the gym, which you would assume would be included with an all inclusive booking. The food was of good quality but was rather repetative, as was the entertainment with one act on twice in the one week. I was also rather suprised to find that the gym was chargeable even to hotel guests. This was quite a thorn in my side as my brochures hadn't mentioned it and it was the main reason for booking this hotel. I did use the spa but the surroundings and therapists weren't as good as my usual spa although they were cheaper. even using the free indoor pool attached to the the gym would incur a small charge for the laundry of the towels. I've been on several all inclusive holidays which I prefer as it saves a lot of hassle but I don't think the all inclusive basis is worth paying extra for as it doesn't cover that much. I would have used the gym and pitch and put but on point of principle I didn't as I refuse to pay for something that should have been included as they are advertised as part of the hotel amenities and as a guest of the hotel you would assume you would be able to make free use of them. I would return to Malta again but not to this hotel, although if you're looking for a reasonable place to stay without many hotel amenities then this may be for you. There were also quite a few timeshare touts trying to sell rooms in the new towers section, they aren't too pushy and usually leave you along if you make it clear you're not interested. "
- Travel date: 2nd June 2008
Preluna hotel and spa was fantastic. 10/...
"Preluna hotel and spa was fantastic. 10/10. We are definately staying there again sometime. Sliema is a wonderful town with wonderful people and i cannot fault the staff at the hotel. The views from the hotel are amazing, the rooms are clean and the food is marvellous. Plenty of buses and different ways to get around if you want to travel. Sliema offers lots of shops and tourism. Can walk to a lot of places and offers quick access to valetta, the capital, by ferry."
- Travel date: 28th May 2008
A lovely hotel, not quite 4 star, but lo...
"A lovely hotel, not quite 4 star, but lovely. We was lucky enough to get a seaview room (we never pay for this - just ask sweetly!) and the views were lovely. The rooms were spacious and felt light and airey. The food was also very nice and was a buffet, so the missus filled her boots. There is a shopping complex underneath the hotel which my wife found invaluable, which my credit card did not. There are also coffee shops, bars and all sorts of eateries in the vaccinity and a geleteria (Ice-cream parlour). There wasn't much for the kids too do, but then everything is so accessible in Malta we were never too far from the places they wanted to go to.I would avoid Popeye Village though, what a waste of money. The hotel staff were great with us and would definately return to stay at the Preluna, 10 strides from the sea. Sliemas designer shops are just 3 minutes away too!!"
- Travel date: 29th January 2008
My sister and I have just returned from ...
"My sister and I have just returned from a lovely four night break to Sliema, Malta. We stayed in the four stars Preluna Hotel and Spa. It was right on the coastal promenade, and five minutesâ walk away from the supermarket and shops. We had good service from the hotel before we arrived, emailing them to see how much a taxi from the airport would be they replied that they would send us a taxi to collect us, and reminded us not to pay the driver as they would, and add it to our final bill. We also decided to take advantage of the spa, and pre-booked some treatments by email. When we arrived at the airport after a pleasant flight with Air Malta our driver was there waiting in arrivals. He drove us the twenty minutes to the hotel offering advice on where to visit and pointing out the bus stops and best supermarket. We checked in without a problem and found our room. For some reason it was more like a suite, with a double patio door length window that opened onto a balcony the same length. It had a double bed in an alcove and a normal sized bathroom, with proper bath. Interestingly classical music played very quietly in the bathroom at all times. We also had a little cluster of soft chairs and a table and chairs to eat at. We also had a complementary fruit basket and bath robes. My only quibble with the room was that the air conditioner wasn't very efficient and really needed to be left on all day and night in order to keep the room cool, although there was a ceiling fan as well that did a good job. We went down to see reception every day about something or other, do you have a bus timetable, which bus stop for Valetta, that sort of thing and whoever was there was always helpful. The spa part of the hotel was impressive, it had a large gym, and a nice pool with Jacuzzi. There were also Jacuzzis on the roof of the hotel with views over the whole island. I had a massage and lower body toning treatments, and they were extremely enjoyable and competitively priced compared to the UK. I would definitely recommend a few treatments at this hotel to others. The resort of Sliema seemed to me to be one of the best on Malta in several ways. It was a mostly coastal resort as many Maltese resorts are, and had a large selection of shops, including many British ones like BHS and Marks and Spencerâs, and a selection of Maltese gift shops and many jewellers. It was busy but not overly so, and had some lovely restaurants selling both Maltese speciality dishes (try the beef olives!) and food more familiar to the British. It had no beach, although you could get onto the rocky shore and get into the sea down swimming pool style ladders that were every few hundred yards. The Preluna had a lido on the beach, and that was lovely, fresh seawater filled, very clean pool, and surrounding area with guards present at all times. There was also a shallow pool for young children. We travelled around the island using the cheap (30p a ride) bus service in the old buses the Maltese use. To me they seemed to range in age from the 1950's to 1970's, but all were an experience! Valetta the capital city was very interesting, with lovely architecture and an array of shops and plazas. We also visited the fishing village of Marsaloxx which was quaint, but apart from the pretty harbour with its coffee shops there was not much to do. We also caught a bus over to the north west of the island to go to the beach on Sunday, as being a catholic country nothing was open. The journey took nearly an hour and cost 70p. The beach was extremely busy, although was clean and had nice sand. It was also shallow, only about 2-3ft deep in places for nearly a mile out, so pretty safe. We visited one set of ancient ruins, the Tarxian Temples and they were amazing as many of the large stones were standing and you could identify the temple layout. I would advise visiting some of the historic elements of Malta as I felt it added strongly to the feel of the island. We also had a harbour tour by boat around the harbours of Valetta and the north and learned a lot about the Knights Templar for they built much of Valetta. We were able to pack a lot into our four day break with the help of the cheap and regular bus service and the helpful advice from the hotel. It was a lovely holiday and we are planning to go back to Malta again to explore the parts we missed this time. Malta is a good place for the British as they like us over there, and speak English, so it's easy to get around, shop and order food, but it also feels very European and very much a proper holiday abroad."
- Travel date: 1st June 2007
Top traveller tips for Preluna Hotel and Spa
"Do not fall for the timeshare scam."
"Make use of all the facilities provided"
"Eat out or better still don't go their"
"Dragon chinese restaraunt"
Preluna Hotel and Spa is also called
- Preluna Hotel and Spa
- preluna hotel malta
- hotel malta preluna