68 Traveller reviews from Holiday Watchdog
"We booked a buy two weeks and get the third free stay and paid the extra for half board on the third week. The first room we were given had a small balcony, so we asked for a larger balcony and were given a smaller room but a larger balcony which suited us fine. We had a sea view room which was noisy with traffic, but we weren't bothered by that. The room was kept very clean every day with fresh towels and tea and coffee sachets topped up daily. The food was excellent with varied buffet breakfasts and dinners. Everything was so tasty, we really looked forward to the meals. We only tried two dine around meals and felt that they were a ripoff. We were served the barest minimum to qualify as a three course meal, so we gladly ate at the Vallette the rest of the time. We were approached by the salesman for the Spa Club with the gift of free harbor cruise, but we politely informed him that we really weren't interested and we parted company very amicably. I made good use of the spa gym which was very well equipped. Over all we really enjoyed our holiday and we plan to go back next January."
- Travel date: Wed 3rd of February 2016
Not the best..........
"Booked at the Fortina Hotel with Mercury Direct. Arrived at reception to be informed that we had been upgraded to a sea view which was actually what we had paid for. The key fob didn't work, the television didn't work and the corridor leading to our room and our room was littered with plaster debris from ongoing 'refurbishment'. Next day we discovered that the indoor pool was out of commission and this was very disappointing because the indoor pool was one of the factors in booking this hotel. During our stay we were bombarded by a member of the hotel staff selling 'time share facilities' in the adjacent Fortina Spa which is billed as 5*. We inquired about paying for an upgrade to the 5* but we did not even receive the courtesy of a response. On our return we put these matters to Mercury Direct only to receive a corporate response putting our problems down to refurbishment. We would not consider returning to the Fortina 4* again and feel very badly let down."
- Travel date: Thu 18th of December 2014
"location was as per advertised,service at reception was informed but not very personal or welcoming,words were just used.although after some problem with room facilities reception staff quickly changed and upgraded to suit without any added cost.thankyou. hotel staff were very pleasant throughout our stay.Buffet food was ok,with a large selection to suit most tastes,best course was the lovely sweet selection mmmm.we had a very relaxed holiday. "
- Travel date: Sat 13th of October 2012
"This hotel may have been a 4 star when it was built but it certainly isnât now, itâs more like a 2 star. My room was tatty, dirty and in need of some attention, carpet was torn, screws exposed, windows were filthy, blood on the bathroom walls, plug sockets, shower and air con didnât work. Staff couldnât have been less interested, I reported this to staff and then the manager who told me that we could leave if we wanted but they would charge a 2 day cancellation fee. The concept of their misleading website was totally lost on them. This is quite possibly the worst hotel Iâve stayed in, even when compared to dormitory accommodation in Amsterdam. The lifts were broken, the hotel was like an oven as the only air con it had was in the reception area. The breakfast area was overcrowded and the selection was very poor. We were also hounded by a rep for a local boat company for about 3 days who was positioned within the hotel. We went to Malta for a wedding with a group of friends, they stayed at the Palace, Preluna Hotel and Bay View Hotels which were all fine, Iâd recommend any of them over the Fortina."
- Travel date: Tue 21st of August 2012
"A great hotel with nice staff and lovely pool side area. Would highly recommend anyone to stay there. We stayed for a week and enjoyed every moment. The food and rooms were really nice indeed."
- Travel date: Sat 7th of July 2012
Room for improvement
"The Fortina Hotel it is situated on a busy noisy street We found reception staff impersonal and unhelpful, no excuse for this . The room we were given on arrival was poky, shabby with stained, thorn curtain lining It was not the superior room we had booked and when I returned to reception and asked to be changed we were told they didnât have anything available, but yet early the next morning when I again requested to have our room changed there was a better room available immediately. Although, we were given a better room at that stage and there was a beautiful view the first night of our holiday was completely ruined and we did have to spend the night in an inferior room.
Overall we found the experience in the Fortina Hotel quite unpleasant. We spent as little time as possible there and did not use any of the Hotel facilities in fact although we stayed on B&B basis the last few mornings of our stay we went out for breakfast. Bewear of time share meeting which hotel staff arrange at the entrance to breakfast room.
- Travel date: Wed 25th of April 2012
TIME SHARE TOUTS
"We had a large room, the bathroom facilities were not good, a very bad sewer smell was present most of the time and the water was a brown in colour, I did ring reception and enquire about this and was told that work was going on nearby, hence the discolouration. However, we used bottle water for washing of teeth and tea making.
The restuarant was very understaffed. We had to wait around at breakfast for tables to be cleared and the replenshing of food at the self service buffet was slow. The food in general was quite bland and not much of a variey.
Finally the biggest dissappointment was the trick method used in trawling people staying at the hotel into Timeshare, they have an organised method. On day one, as in all hotels, the general literature laid out in your room together with sightseeing tours etc; was a letter of invitation to a welcome meeting, which seemed quite normal when booking through a tour operator, but we had not. We had decided not to go. However on entering the restuarant the next morning a tout was sitting at the entrance and very kindly offered us a free ticket on a harbour cruise and a welcome chat, my husband looked at me and said there was no such thing as a free lunch. However, the tout named Aldo asked if we could join him at 1pm for a chat on Malta and so on, he said it would take about an hour, he asked us to meet him at the Fortina Spa 5 star, which we did, he then proceeded to take us up to the very top floor, whereupon he handed us over to another man, who was even more charming and sat us down at a desk in front of a computer and talked about his life and asked us prying qustions about ours, we were getting an idea of what this was all about, then came the talk on timeshare, only he was not going to call it timeshare. However, by now we had sat through 2 hours of talk, we were not going to fall for it, but he was not going to give up either, we were now guided on to a larger room filled with computers and men and were introduced to another man who had a very agressive manner, I said we not interested, which made him very annoyed and he left abruptly by which time they had wasted 3 hours of our valuable 4 night holiday.
So beware of timeshare touts operating withinn the Fortina 4 and 5 star hotels. "
- Travel date: Wed 25th of April 2012
Very good for the price
"I booked this hotel after reading reviews on other sites, then, the day before leaving, I found this site, so I was a bit worried about what I would find.
I was very pleased with the Fortina 4*. Reception staff were friendly and helpful, even when very busy. My room, a Garden View twin for single occupation, was large; larger than a sea view one on the same floor. My only, minor, complaint is the monotony of the food in the La Vallette buffet restaurant. It was fine if you want roasts, shepherd's pie, apple pie etc. but not for me. There was not much for vegetarians either. The problem was easily solved by dining at one of the other restaurants that were included in my Dine around the World card.
Many of the guests were elderly, but that is because families cannot take holidays in term time so not unexpected. There were young couples and families with babies.
Most of the hotel appeared to be well maintained but two of the lifts are showing their age; noisy and slightly tatty in appearance."
- Travel date: Sun 11th of December 2011
Comparison with previous visit.
"Returned to the Fortina Hotel this September to find the staff, though working extremely long hours and food as good as when we were there at least six years ago. Unfortunatly we did not use the outside pool area until late in the afternoon as it is now extremely congested during the day since the new 5star Fortina Spa Hotels guests have the use of the 4star hotels pool as well as outsiders who pay for the privilege. The garden pool and area is beautiful but again the tower which has 17 storeys of the new 5star hotel blocks a great deal of the sun from this area. "
Dear Sun worshipper,
We would like to thank you for taking the time to review your recent stay with us on this website.
We hope to welcome you back in the future.
Hotel Fortina team
- Travel date: Sun 24th of October 2010
"We booked into the Fortina AAAA+ on the 28th Sept 2010. The reception staff were not very helpful. We were asked if we wanted to upgrade to the Spa (5A)at a cost of an extra Â£300, we said no thanks. However we were given a sea view room we requsted when booking, however room 116 was small, dull and very much in need of a make-over. In the Garden Room restaurant my wife spoke to the chef about her need for gluten free bread, he said he would arrange for it to be available each morning at breakfast. In 2 weeks she only had her bread twice, the waiter staff would take her request for the bread, look blank say yes and then do nothing about it. She gave up asking in the end. One was made to feel like 2nd class customers compaired to those from the 5A Spa side of the hotel. The one redeeming factor was the service recieved in both the Chinese/Thai restaurant and the Indian this was first class in every way. In general it would seen that the Fortina is trying to sell the Spa side of the business at the expense of the 4A+ side. "
- Travel date: Thu 14th of October 2010
"I returned last week from staying at the Fortina Hotel for 10 days.The view from the room was magnificent but the hotel has several short comings. The staff are not at all friendly and the reception staff in particular at times were evasive and unhelpful.
The meal system was very difficult to understand and was never fully explained despite the number of times I asked for an explanation. The standard of food in the La Valletta 'restaurant' was not what was expected from a 4* hotel.
The hotel needs to decide what type of guests they want. We were constantly asked whether we had 4*,5*, all inclusive,time share or platinum cards.
But I would return again if only for the magnificent view and its location."
We would like to thank you for posting your comments on this website. Please be advised that your comments have been passed onto the appropriate management.
Hotel Fortina team
- Travel date: Fri 1st of October 2010
last minute booking
"Just returned from a week half board at Hotel Fortina. (booked last minute to escape the miserable british weather). What a wonderful holiday - wall to wall sunshine. Received a free upgrade to a Wellness Rejuvenation Room - very comfortable and well presented. The tropical garden area and pool was always very popular as it was cooler and more shaded than the lido pool. However it was always full of leaves/flies/debris. The food in the Valletta buffet restaurant was of a good standard but you have to be first in for breakfast to get the best selection of bacon. "
- Travel date: Sat 31st of July 2010