AX Seashells Resort at Suncrest
51 Traveller reviews from Holiday Watchdog
Worst Family Holiday ever
"Started with our family (2 adults & 3 young kids) being divided into 2 rooms & eventually paid another 350euro (having already paid 6,200euros for the all inclusive) to 'upgrade' to a family room which was a good size but on the main road so it was noisy & air conditioning didn't work. We never got enough towels for 5 even though we asked and asked even put a sign on the bathroom door to remind them.
Staff were extremely rude, there was 1 pool suitable(which was dirty & closed at 6pm), while they advertise 5 pools, one was adults only, one was the baby pool, one small one with a slide & still looking for the 5th one???
We had to pay for the towels at the pool, as well as fight for loungers as they allow local people pay in to use the pool area.
The food was rubbish, what wasn't eaten the night before was served for lunch the next day and to make it worse they closed off areas in the restaurant and bunched guests together.
Very bad family entertainment, alcohol drinking games started at 10pm & all they were short of doing was telling us to take our children to bed!
Sorry nothing good to say about this hotel at all except for the restaurant which was excluded from the all inclusive package was nice. We would NOT recommend this hotel to anyone."
- Travel date: Fri 26th of August 2016
nice family hotel
"My mum, my daughter (11) & I were moved to this hotel after arriving at a so called 4* youth hostel nearby. We had to pay an extra â¬530 but was worth it for peace of mind! !! Louise Galece & Julian Borg on reception were so helpful and went above & beyond their remit. The hotel pool was crowded but hey hotel was full! The different restaurants gave choice of food which was edible and plentiful. My only criticism was the machine coffee - would have liked fresh and you needed to pay for tea/coffee facilities in your room. I need to point out that the Maltese star rating is not like the UK one. This really should be made clear to people whether it be an alternative on the brochure or told at time of booking. I'd say this is a 3* hotel. We spent a lot of time waiting for the lifts! Rooms were cleaned daily. You need to take towels for pool. My mum rented one & it was taken but hotel were fine about it & gave her another one. The entertainment got progressively worse but with cocktails all inclusive we didn't seem to mind. Family oriented hotel with teams to look after the children working very hard. All staff were lovely. Would go back to Malta but would make sure it was a 4*! "
- Travel date: Sun 25th of August 2013
"Stayed here as last minute for a holiday and ended up needing one on return,as a result of the room,very noisy as on major road and opposite bars .music stops only to be taken over by the road noise/ car radios blasting out and people shouting/even talking could be heard in room of which can only be described as 2* hostel.If you don't mind what/where you sleep with possible air con problems then the rest of the hotel can then be described as a possible 3*hotel. Also .most of the staff are good, the dining area and ambassadors bar(although it shuts at 11pm) staff must say to them , we'll done."
- Travel date: Mon 19th of August 2013
a hotel to avoid
"This is a large impersonnel hotel,the reception staff are unhelpful and rude.The lift system is a waste of time you would be far quicker using the stairs.The rooms have paper thin walls,and the air conditioning is a waste of time although there is a ceiling fan above the beds which is neither use or ornament.There is a large bar in the hotel with no entertainment,but very few people use it,I have heard more life library.There is also another bar across the busy main road that has entertainment,but trying to find a seat is a waste of time,due to it being open the general public.The swimming pool is accessed by a tunnel from the hotel under the main road.Finding a sunbed is luck of the draw,towels on beds everywhere, even notices all say no saving sunbeds with towels.must be alot of people who cannot read.Then we come to the food,the are 2 restaurants with buffet style meals.In the 14 days I stayed there it was the same choice everyday and not very good, its a good job there are plenty of small cafe's around.If you want a good hotel stay next door at "The Qwara Palace"a far better choice where I stayed 2011,but no empty rooms 2012."
- Travel date: Fri 25th of January 2013
Such a shame
"Lovely hotel,great location, friendly and very helpful staff fantastic view from seaview rooms. Rooms clean if a bit tired looking. Snack bar is as well stocked as any deli and food delicious however the same cannot be said of the restaurants. At breakfast the bacon was only half cooked and the sausages were still pink - a real put off. Evening meal quality and choice was very sporadic some days you were spolit for choice others we ended up having a sandwich from the snackbar which however nice the sandwiches are its not I want or have paid for to eat for my evening meal on holiday - come on Seashells get your act together on the restaurant food front - you can do better than this!"
- Travel date: Mon 30th of April 2012
2 - 3 star hotel in opinoin
"We were very disappointed with the hotel, especially the air conditioning. There wasn't a cool spot to be found anywhere in the hotel. The room was dated and in need of updating. On arrival we requested a change of bed spreads as they were stained. It was difficult to sleep as the room was so warm. The pool area was clean but nowhere near big enough for the hotel, our rep told us not to put towels on sunbeds, the pool attendant told us to come early to put our towels down. We witnessed two towels being removed from beds, their owners were in the pool at the time and quickly came out shouting and screaming. The food was reasonable with plenty to choose from but the restaurant was incredibly warm and uncomfortable, plus we were plagued by flies. I'm assuming that the flies were due to the horses who waited directly outside for tourist buggy rides, you could see them from the restaurant. When choosing a bread roll, my husband said that he decided not to bother because alot of flies flew out of them. Only three out of six lifts worked at one time. Most of the staff were friendly but on a few occasions it seemed they deliberately misunderstood us. Entertainment was poor, suitable for six year-olds or groups of students, definitely not 4 star. We love Malta but would not recommend this hotel as it did spoil our holiday somewhat. "
- Travel date: Wed 17th of August 2011
"I have recently got baqck from staying at the seashells resort. Before i went i was worried about going after reading several bad reviews about the hotel online, however once i got there i loved it. The facilities were great and the staff were really friendly and couldnt do enough to please you, especially the animation team. Our room was a little on the small side but that was made up for with an amazing view of the mediterranean sea from our balcony. The food was great and there was plenty of choice in all of the resturants. I am a frequent traveller and out of all the places i have been the seashells is the only hotel i would consider going back to."
- Travel date: Sat 13th of August 2011
"Weve just returned from our hol today having stayed at this hotel, the food was very good and we had a good selection every day.The staff were very friendly and helpful,we loved the maltese resturant it was much cooler to eat in , we thought the staff in the resturant especially Petra were efficent and could not do enough for you, well done we shall return again."
- Travel date: Tue 12th of July 2011
"I have just returned from a family holiday at sea shells and we had a lovely time the location was good only 3 mins walk to bus station to get anywhere on the island. the hotel furnishings may be a bit tired but was very clean and the staff helpful and friendly,there was a good choice on the menu. we enjoyed our stay and hope to return WELL DONE TO SEASHELLS KEEP IT UPand thanks for a lovely holiday."
- Travel date: Sun 26th of June 2011
Worst food ever!
"Just returned from the Seashells resort.
It is so dated & desperately needs modernising.
We were lucky because we were warned to upgrade to a room in the Presidential Suite, which was lovely. Otherwise, the room we had previously been given, only had a window.
The food was the worst we have ever experienced. There is no difference in the healthy breakfast option, except that you don't get the choice of the disgusting cooked option. In our whole 7 days, there wasn't a proper cooked egg, they were all broken & dried up! The juice is just squash. As for the fruit option - horrible apples or dried up oranges, swarming with flies, tasteless slices of melon, or tinned fruit cocktail, offered it seemed at every meal. We bought all our fruit from the local mobile greengrocer. Spent a lot of money elsewhere, especially at the beautiful restaurant 5 mins walk away Duo's, just exquisite food. This became our life saver. In all the four star hotels we have ever been to, this was the most meanest meagre offering of all inclusive we have ever encountered. So this holiday became quite expensive indeed.
Our friends had stayed here just before us & refused to give any comments, because they knew we were arriving after and now we know why!!!. The pool towels are a joke, having to pay to use them. So we just bought a couple to use during our stay.
Have never written a review before, but thought this warranted one! Wouldn't wish the food or entertainment on my worst enemy. To sum it up, location really lovely, Presidential suite lovely. But sadly that's all folks! "
- Travel date: Sat 11th of June 2011
"Have stayed at this hotel 4 times never had a complaint but this year the food was terrible"
- Travel date: Sat 21st of May 2011
Nothing too much trouble
"My partner and myself recently enjoyed a two week stay at Seashells. We have stayed at this hotel before and obviously with going back thought it was good but this year it was even better. During the closed season many up grades have been made and effective staff training taken place. Many of the staff speak several languages. With a couple of exceptions staff were very helpful and courteous and worked as a team to the benefit of guests. The hotel is on the coast road with the pool immediately by the sea. There is no sandy beach but rocks which allow easy access to the clear blue sea. Our room was clean with good daily maid service, towels changed when requested, bed changed mid-week. There are two restaurants serving breakfast - one with many choices including cooked breakfast etc, the other a healthy menu with variety of cereals, fruit, etc. If on full board lunch is served outside by the sea or a packed lunch may be requested. Evening meal is served in three different restaurants â Le Pavilion Restaurant which is the main restaurant; It-Tokk which serves mainly Maltese food or a BBQ which has to be pre-booked. At all three there is a good variety of food. The hotel has 7 floors and 6 lifts. At busy times, eg breakfast/early evening there is often a wait for a lift but given the size of the hotel this is to be expected. We had an inland room which overlooked pleasant residential houses and a couple of hotels. The room took in the afternoon/evening sun and was not affected by music which enabled a good nights sleep. The hotel is ideally situation for shops, bars, other restaurants and the bus station is only a five minute walk. From the bus station buses run to many parts of this beautiful island. We will certainly be back another year and recommend to family and friends. "
- Travel date: Wed 28th of July 2010