57 Traveller reviews from Holiday Watchdog
"We arrived on 31st December 2018 for an 8 night stay full of hope. We arrived early and fair enough were not allowed to check in till 2pm exactly but the very rude receptionist was happy to demand the local tourist tax! When we got to the room we had booked at the front of the hotel we found it at the back corner of the hotel overlooking 3 building sites and an apartment block being refurbished. The actual room was on first appearances recently refurbished, modern and of a reasonable size. It had a firm but comfortable double bed with a good duvet but very lumpy pillows. There was one easy chair and one very hard plastic chair, so not ideal for 2people if they wanted to sit and watch TV. There was a kettle and also a fridge. The bathroom again was nice and modern with a good sized walk in shower separated from the rest of the bathroom by a glass screen which unfortunately wasn't large enough, so when the powerful shower was used the whole bathroom floor which was tiled, became wet and slippy. So do take care. Although recently refurbished the mirror was already becoming tarnished around the edges. Room was serviced daily and towels also replaced daily. Cleaning standard was average but this seemed to vary throughout the hotel depending on individual cleaners. Bar staff were fabulous, very friendly and helpful. The entertainment was entirely reasonable. The restaurant was downstairs, pleasantly decorated but could be a bit better lit. The food was average but breakfast was disappointing For some unknown reason every morning the bacon and sausage especially, were barely tepid warm. The waiting staff were also very friendly and very efficient at table clearing in the evenings. The reception staff however really do not give a good first impression and really let the hotel and the rest of the staff down very badly. The pool looks very nice and clean. Unfortunately the noise from the building sites was quite bad and then the refurbishment work in the hotel made it quite an unbearable place to be. The hotel garden was also closed due to building work. All this could have been avoided if the hotel had been honest and told us about all this building work and we could have booked elsewhere. It's a shame as this could be a fantastic hotel. Maybe we were just unlucky, but we definately will not go back again."
- Travel date: 1st January 2019
Had a great holiday 29th oct to the 5th nov 2013
"My husband and i just got back after a great one week AI holiday in the Santana Hotel, when we arrived we were given a room on the ground floor witch was lovely but i like to sleep with the window open so when i asked the girl at reception if it was safe to do so she gave me keys to two room and told me to see if any of them would suit us, well they were both lovely so we took room 121 on the first floor nothing was any bother, I have to say a big thank you to Donna and James the bar staff they made us feel very welcome and Tracy in the dining room. Room was cleaned every day, clean towels every day and plenty to choose from at meal time would use the Santana Hotel again. Thank you again for a great holiday. "
- Travel date: 15th November 2013
A good value for money hotel
"We stayed at the santana hotel this year for the first time after visiting malta for the last ten years and always staying in qawra.have to say that by maltese standards this appears to be a very good hotel. The room was clean towels changed daily by the time we,d had breakfast staff had already cleaned our room, staff were very courteous and polite, lifts all in working order which can sometimes be a rarity in malta.breakfast was very good with plenty of choice and good fresh food on offer. We,ve stayed at the suncrest hotel on the front the last couple of times but decided to stay somwhere different this year as standards there last year were very poor and the hotel full of rowdy students.the santana is also ideally situated for closeness to the good restaurants in qawra. Try the overflow just down the road from the hotel - they offer a very good set menu with plenty of choice and excellent food. We visit malta every year in august as the weather is always excellent with guaranteed sunshine, the people friendly and the scuba diving opportunities are excellent. A nightime visit to mdina is a must to watch the sunset and wander down the narrow streets with a visit to the restaurants and bars. Il veduta restaurant has views on the terrace looking out over malta. The place is mainly packed with locals so booking is recommended. We enjoyed our stay at the santana and will definitely be looking to stay there when we return next year. "
- Travel date: 29th August 2011
Santana Hotel Qawra
"1st visit to Malta, would highly recommend the Santana Hotel in Qawra. Staff cheerful,friendly and went out of their way to be helpful. Hotel in quiet location but very well placed for easy access to lots of shops, restaurants and the bus terminal. Food ok. Had superior room and would recommend this as it was huge with bath/shower ,tea/ coffee facilities and a fridge. Only thing was the room was hot overnight as air conditioning VERY noisy and had to rely on the ceiling fans (also quite noisy but tolerable)in order to get to sleep... Never had to queue for food but we went in June so not sure what it would be like at height of summer.Italian restaurant next door gave 30% off food bill for residents, would recommend. "
- Travel date: 16th June 2011
theif in the midst
"the hotel on the hall was about average on arival ok lifts to floors have seen better days room not bad but sink basin very worn with stains shower not good room very hot the air con in the rooms is just dire i think they have turned it down to save electric because the electric here is very expensive.moved rooms do not stay in 518 or 511 the hotel full of mosquitos no matter which room you went into the air con rubbish.we left only a few euros in change on the top of the table,only to find on our return 4 euros missing the maids not to be trusted this did not deter our holiday,however it sadden us.the food in the hotel is very good with a good choice of selection,although you have to be up prety early in the morning for breakfast because its like a stampede.would not stop here again its four star but i think in true form it is a three star.if you want what we are used to back home well iam afraid you will not find it unless you go in a five star hotel here.which would be the radisson on golden bay hotel.bus fares very cheap to get about 1 euro 16 for a direct route to the popular beaches.valletta market a total let down,its not worth going unless you like towels after towels.food we thought is to dear to eat out averaging about 30 euros thats we go in a half boared basis your alot better or if family all inclusive.a friendly island no rith rath,good boat trips plenty to do all in all a very good holiday apart from the hotel santanna."
- Travel date: 24th July 2010
Santana = Brilliant
"Just got back to england and I had to drop a line to state that we had a great week (24th to 31st MaY 2010) at the Santana Hotel. The staff,rooms and staff were great, I will definately be going back.."
- Travel date: 31st May 2010
A hotel we would certainly return to
"The day we arrived and looked out of our window we felt disappointed at the view and the surrounding area, but after a rest and walk around felt more re-assured.The hotel was very nice and the staff lovely. The food was excellent and plentiful with lots of choice. The drinks in the bar were very reasonable.We had a room on the 2nd floor with a balcony at the front of the hotel.The room was huge could have put a family in there and 2 double wardrobes yes 2. There was also a fridge, oven and hobb and kettle. The hotel was kept very clean. There are 2 swimming pools one on the roof and one downstairs.The hotel is in a good location for getting around as the bus terminus for Qwara is close by.There are lots of little shops and bars/restaurants and sea both sides. It was our first visit to Malta. Qawra is next to Buggibba and St.Pauls Bay. You need to see the whole island before making any judgements as it is quite a mixture of poor areas, rugged areas, coastal places, little villages, historical sites and there has been quite a lot of development going on. The roads mainly still need sorting and a ride on the local orange bus is a must and an experience. You can get anywhere on those buses but of boy what a ride. I left my seat 3 times on the way back from Silema one day. On the other hand it only costs around 47c a journey for 1 zone and 1 euro 16c for 2 zones and so on. The weather was lovely 1 cloudy day with temps around 22.There is so much to see .Silema has Marks and Spencer BHS etc and in Valetta there was a next and Oasis amongst others. Qwara is much quieter but appears to come alive at night.It is a lovely walk along the front and there are plenty of places to eat and drink and also an open air swimming area on the front.The toilets when you are out and about vary like anywhere else, remember to carry toilet tissue with you. In Valetta we could not find the gents but the tourisst office told us there was not one and to use Mc Donalds. If you want to get the ferry from Valetta to Sliema which is a lovely little sail make sure it is running as if windy it wont sail and it is a steep walk down the ferry especially walking back up. Malta can be quite windy at times.We visited Marsaxlokk, Mellieha Bay which has a sandy beach,Dwerja ,Gozo,Mdina and Mosta. We also went to Palazzo Parisio and gardens in Naxxar which is not to be missed. The harbour cruise was also very good as was the Blue Grotto sail. You need to buy bottled water as the water is not for drinking. Malta and its people are lovely.Looking forward to another visit to the Santana in the future."
- Travel date: 14th May 2010
"I have just returned from a weeks holiday staying at The Santana Hotel in Qawra, Malta - 2nd May 2010 to 9th May 2010. I must say I was exceptionally surprised at the cleanliness, quality and choice of food, friendliness and helpfulness of the staff, closeness to all amenities and wonderful massage and health spa at this 4 star hotel. The indoor swimming pool is immaculate as is the outdoor pool, sunloungers are provided, and excellent pool bar. Entertainment almost every evening if required and various hotel restaurants including a cafe and room service if required! Nearby on the hotels doorstep are many shops, restaurants, bars and a bus station 2 mins walk away where you can catch buses to all over this beautiful island at very reasonable prices. If you want a sandy beach well it is only 5mins walk from the hotel! And the best thing of all especially in todays climate was the price...excellent value for money and I will definately be visiting and recommending this hotel many times in the future a five star rating for sure!!!"
- Travel date: 12th May 2010
an ace place!
"Just came back from staying at The Santana for two weeks and we were both very impressed. Freindly, helpful staff, great food (we were half board)only let down by the fact we had a room at the back which never got the sun and so could be a bit cold - I'm sure they would have moved us if we asked. Nice indoor pool but the 'gym' is a bit of a joke with ancient machines which didn't work - but hey! I didn't go on holiday to work out in the gym everyday although the food was so good an plentiful - maybe I should have!! On arrival we reported two faults. The sink took ages to drain and the curtain got stuck. on both counts, reception staff appologised and the problems were both sorted out quickly and efficiently, what more could you ask. regarding the food - in many hotels, as it gets near the end of service where it is a buffet, many items are not replaced and either run out or unappetising, dried out dregs are just left there looking sorry for themselves - not at the Santana! New trays are brought out right to the end of service. Only criticism - there is only one toaster and in the mornings there can be a 'traffic jam'. another toaster would sort this. On the whole a great base - handy for the buses and the sea. A class act!"
- Travel date: 23rd March 2010
very disappointing stay at this 4 star hotel , should be regraded a to 3*
"i recently returned from a very disappointing stay at the Santana Hotel ,with my partner and friends . I researched the hotel and read lots of reviews , based on this knowledge we advised our friends to join us for a weeks stay .My patner and i were extremely embarassed to have recommended this hotel to our friends . We have stayed at many 4* hotels in the past but this has to be the poorest quality by far . The cleanliness of the bedrooms was not too bad although the bathroom could do with a little clean up and re-grout as could the balcony . The pool area was just passable but the sunbathing areas on the roof were looking very shabby and dirty . One day i noticed the outdoor jacuzzi and it looked like it hadn`t been cleaned for about 12 months ! There was dirty carrier bags in it and it had a thick grease line around it , the water was dark and the filter was filthy with grease and grime .I`m surprised someone hasn`t become very ill by using it . The entertainment is non-existent , there is a poster on the notice board for the hotel attractions , but we never saw one during the time we stayed there . The food is a disgrace , that is probably the most disappointing part of the holiday ! There is no variety or choice , the menu repeats from pork , turkey and chicken every day and the left overs are used to make curry or sweet and sour .It`s predictable what you will be served the following day by what is left from the night before .The chef has no imagination when preparing food . Beware of breakfasts , the dinner plates are swapped to side plates for you to eat your breakfast from , simply because there is never enough to go round in a morning . Other fiends of ours were staying around the corner at the Dolmen Hotel , A true 4* hotel , absolutely superb , it leaves the Santana miles behind and deserving only a 2* by comparison ."
- Travel date: 16th September 2009
Great staff, nice rooms, and well placed.
"So there are a LOT of reviews of Maltese hotels. And going there, you'll see why - it's little England, with loads of English out and about. The Santana sits a ten minute walk from the beach, and is one of the hotels with a slightly older clientele - you won't be getting club nights there, or nearby! So, let's break down what you need to know as you look at booking a hotel: 1. It's 4 star. On the continent, this translates to 2 1/2 - 3 star, depending on the place. The "superior" room that we took was a mini appartment. It comes with a cooker, cutlery, a big dining area, and a lounge area (OK, a sofa bed and table, but still..) with a balcony and en suite. The standard rooms don't have the diner area, from what I understand. It's clean, the fixings are a little dated, but boo-hoo. Maid service is great. 2. The air con was fine in our room. There were a LOT of moaning English in the hotel - sad, as the service is courteous and efficient, and we do seem to be quite unreasonable on holiday! There's also free wifi, and pay-internet booths in the lobby. 3. The food is ace. Breakfast is a huge buffet of meats, cheeses, fried bread, eggs, tomatoes etc. Cereals, yoghurts, toast and sweet pastries are out every day. The hotel's restaurants are great. La Mentha, the pizzeria next door, does a couples meal for 17 euro - two huge, delicious pizzas, either salad or desert and half a bottle of wine - a bargain! (I recommend the La Mentha itself - mint and chilli in a pizza is interesting but good!) 4. The place was getting crowded, although we went at the start of the summer period. It attracts families, and some europeans. There is a rooftop bar and small pool, or as I said, the beach is a nice ten minute walk, where you get to play "avoid the time share salesmen". All in all, the Santana is a well appointed, friendly hotel that we liked. The decor may be a little dated, but it's clean, quiet and restful at night, and if you can put up with half of essex moaning about sunburn and their aircon being loud, you'll have a great time. Recommended."
- Travel date: 18th August 2009
Great but Hot
"Hi, we stayed in the Santana Hotel for 2 weeks in July on half board basis. The hotel is lovely and the food is great. The staff are EXCELLENT. Our only complaint was the air conditioning. It was terrible with heat of more than 38 degrees You need air conditioning that works. We spoke to other couples who had the superior rooms on self catering basis and their rooms were great(COLD) So if going in july/August up grade!!! Great swimming pool , though is difficult to access it u have walking difficulties. Beware of a company who operate from the hotel selling Time shares or something similar ...it is high pressure sales and takes up half a day!!!!Qawara is a very quiet location we found a lovely bar called the "WE 5" it is very friendly and cheap.It became our local. A visit to Little Amier beach is a must!! The food at BEACH COMER is fantastic 3.50 euro for a cheese burger and chips. The staff are excellent.."
- Travel date: 12th August 2009
Top traveller tips for Hotel Santana
"very useful information"
"A room at the front gives you the sunshine"
"nice for a quiet, gentle break"
"The splash and fun is a good place to go, and go the Karoke bar next to hotel its good fun."
"Liked Qawra Plenty of shops without being busy"
"we visited the mosta dome it was very interesting to hear the history about it"
"Plenty of bars, lovely walk along the sea front, would stay in Qawra again"
Hotel Santana is also called
- Santana Hotel
- santana hotel malta
- santana hotel st pauls bay