20 Traveller reviews from Holiday Watchdog
One of the best
"Was a bit concerned over a few (very) reviews about this hotel, but honestly couldn't see what their complaints were, some people are very picky and choosy.
Arrived Friday night in September late, very friendly reception staff, inquired about something to eat and drink and he directed us to the main square. The room was lovely, clean (which is what I worry about) and just like the brochure, couldn't fault it. We were in room only right by the pool, it was lovely in a morning stepping outside and being able to get in the pool, or on many occasions at 8am went down to the indoor pool and jacuzzi, always had it to ourselves even when I used to go in the afternoon to cool off sometimes.
Could not fault this hotel (although we ate out all the time which is something we always do)so couldn't comment on the food, although asking other guests they had no complaints about it.
The hotel was faultless (ok may need new carpets in corridor but that doesn't spoil your holiday does it), the reception and cleaning staff were very friendly, would I go back, most certainly, Mellieha is such a lovely place."
- Travel date: Thu 4th of October 2012
Lovely hotel which tried very hard
"A very nice hotel which never promises to be a 5*. They try very hard lighting candles in the reception area, and providing evening entertainment and special meals.
All of the staff were very friendly and helpful. Had an excellent special offer back and head massage in the Spa. Our room pass gave us access to a lift down to the lower street level meaning that we did not have to use the steps mentioned in reviews. The Pergola is set over 7 levels and there is a confusing system of lifts and corridors.
We had a big, bright, well furnished, decorated and equipped apartment with a huge balcony overlooking the church and sea (we had exchanged our usual timeshare at the Fortina Spa for the week through RCI). There are 2 pools in the Pergola, one quiet and shaded by the reception (our favourite) and the main pool next to the cave bar: rather disappointed that there are no views of the bay from this area. Guests can also use the rooftop pool at the sister Solano Hotel.
Mellieha is only a small town with the usual Maltese building work, but has a nice selection of bars and restaurants, as well as a very popular beach. Please visit the church and air-raid shelter. There are buses up and down to the beach area where we enjoyed drinks at the Mexican with its lovely views of the sea, and excellent value food at the âLost Paradiseâ little restaurant.
- Travel date: Thu 13th of September 2012
"iused to own a time share at the pergola the very first time we went we fell in love with the place,the staff,food & surrounding village are fantastic,we went from 1wk 1bed apt to 3wk 2bed apt and spent 9 wonderful years there,untill things went pear shapped with work.miss it so much would recomend to anyone. "
- Travel date: Wed 20th of June 2012
One of the worst
"We are a family of 5 that visited Malta in April 2011 for a week in the Club Pergola. I take 3 foreign holidays a year and this, without question, is the biggest let down I have experienced.
All week we were all awoken from 6am in the morning from the noise above us. Our 2 bed apart seemed to be under a main corridor and the luggage room - Staff failed to do anything about it each time we raised the concern. Their suggestion was to move us to a much smaller apartment and charge us extra for it!
The staff in the hotel were rude, unfriendly and did not have any knowledge of local sights/venues/attractions/markets etc.. On one occasion my sister was shouted at by the barman when she requested a coffee. We had bought food at the same poolside bar 30 mins earlier but had not realised (as it was our 1st day) that the bar closes early by the pool.
On 4 occasions during my stay we waited for between 5 and 15 mins while staff either chatted to their colleagues, ate food or made personal calls.
The "gym" is very unsafe and unhygienic. Some broken, most missing grips and most are rusty.
Cleaners cleaned around items in room and not once hoovered the main rug. From the 4th morning onwards we sought out our towels and did our own cleaning.
We didnt get to use the Spa facilities as when we enquired, we were told they were closed but we could use the sister hotel. If you do stay here, get used to hearing "you need to go to our Sister Hotel!" Despite enquiring about using the Spa in the sister hotel, it was still booked out.
The Wifi is not free - it is â¬4 per hour but, BUT, "you need to go to our sister hotel" to use the free service.
Mellieha, as a village, is very pretty and picturesque and is a lovely place to stay if you need to unwind, however I can't recommend the Club Pergola at all! Very poorly run and operated. Other guests we spoke to experienced similar experiences to us in relation to staff attitude so I am happy to know that we were not a once off case.
Hope this helps "
- Travel date: Thu 28th of April 2011
excellent familly holiday
"My familly and I love Malta and the Pergola,we have had two lovely holidays there in 2007 and 2009 I have just booked again for August 2011. We found the Hotel Staff to be friendly and efficient,and the facilities well presented and clean.
We have always stayed in peak season and like most popular hotels it is busy, I would guess it is operating at or near capcity at that time of year. I notice that many of the poor reviews have been from out of season holidaymakers.
Our kids were 7 & 9 when we first went, they love swimming, the hotel has 3 pools all of which are kept well in high season, I have no idea whether any of them are heated, it isn't required in July/August - the indoor one is cooler than the outside ones in the morning. You can also swim in the sea at the nearby beach - the water is very clear and shallow but don't expect to walk ther from the hotel. The distance is not far but the road is very steep with hairpin bends and gets extremely busy with all types of vehicle in the summer as it is the main road to the ferry port. All manner of watersports, boat trips, diving etc are available from the beach area, the water around Malta is very good for diving.
The first time we stayed was in a one bedroom apartment on a B&B basis, The appartment was spacious, clean and well equipped, the aircon was ice cold (The aircon wasn't quite as good the next time tho).
After trying the hotel restuarant I had no hesitation in booking the same appartment on a half board basis for the second visit, for 2011 we will have a 2 bed apartment and half board again, a slight criticism of the food is that there seemed to be more tinned fruit on the second visit - it was all fresh the first time.
The main restuarant is a buffet style and a good one, good, fresh, tasty, interesting food "themed evenings" a barbercue once a week - something for everyone. There is also a pizzaria run by the hotel which is good value.
Although the village of Mellieha has the main road running through it (the road is just far enough from the hotel not to be a nuisance), it is a fairly quiet village with little in the way of nightlife. This suits us but if you want to go clubbing it won't. There is regular entertainment in the hotel of varying quality, the best is Johnny Gee the country singer, unless you really dislike country & western this Guy is a "must see".
Mellieha has a good bus service to the rest of the island - again these are very busy in summer. Due to it's strategic position as a military base in the Mediteranean,Malta has a very rich history and is definately worth exploring.
That's about it really, sorry for rambling"
- Travel date: Thu 30th of December 2010
"Very nice hotel. Got to get used to the lift system or you end up using the stairs all the time. Not ideal for disabled persons. Staff very friendly. Rooms and hotel itself very clean."
- Travel date: Sun 26th of July 2009
"We went to a time share presentation at this hotel and were offered holiday vouchers as an incentive. They did not give us the vouchers at the time but only gave a letter saying they would send them on. They did not do this and refuse to answer emails. Don't trust them!"
- Travel date: Tue 24th of March 2009
The location and weather was superb, the...
"The location and weather was superb, the down side was the hotel.
Sun beds were crammed together to maximise the space, and the hotel corridors were like a rabbit warren due the many added extensions.
We were fine with location being fairly young; however elderly guests did have problems.
The hotel is situated in Meillha village a short bus ride from the bay, which is a fabulous location for children, it offers one of the few sandy beaches in Malta, where the water is warm an you can walk a good 30 - 40 metres into the water and still only be at waist height.
Bus from the village to the bay costs 26 cents, but is double that on the 'express' bus which is not any faster. This is also the same bus fare to Valletta which must b 45 minutes to 1 hour away by bus."
- Travel date: Tue 13th of November 2007
We enjoyed a fabulous week at this hotel...
"We enjoyed a fabulous week at this hotel/apartment. We found it very clean, comfortable and staff very friendly.
A word of warning although the hotel boasts 2 outdoor pools and 1 indoor pool, both the outside pools were small with a tiny circular kids paddling pool. The main outdoor pool was 3 m (9ft) deep although it had a shallow end it went deep very quickly due to the small size and would not really be suitable for children who want more than a paddling pool but are not confident swimmers.
Slight grumble that the pool tables in the games room didn't work.
We would definitely recommend the restaurant at Hotel Maritim which is just over the bridge at the bottom of the steps - reasonably priced tasty food, large portions, good service, and pleasant surroundings. Definitely would recommend the pizzas.
Would recommend Billy's taxi's - for airport transfers - cheaper than the hotel can arrange. Their office is at the bottom of the hill which is the main road which leads to shops, restaurants, and bars.
Would not recommend the Hilltop restaurant - which is found at the top of the hill!!
Poor service, poor food - not a patch on the Maritim.
The hotel was a good 20 minute walk to the end of the beach with sun loungers, umbrella's (sun beds 1.5 ml, umbrellas 0.75 ml). Would recommend a day at the beach just for the beautiful clear warm sea. Would recommend taking their bus back unless you got 4 x 4 shoes!! - 0.23 ml bus fare.
Would recommend a bus ride to Valetta - all day bus ticket for 1.5 ml - walled city with lots of character. Lots of shops including British favourites such as Next and M & S.
If you go to Gozo it may be worth pre-booking a taxi to get back to your hotel as the bus stops at 8.00 and as we got the 11 o clock ferry back we had to walk for about 20 minutes to a hotel who kindly phoned a taxi for us.
Would recommend resort if you like a quieter holiday - not a clubbing resort - very sedate and definitely not a "Brits abroad" resort. It still had a Maltese feel to it, very relaxed and laid back.
Our party consisted of 4 adults, 4 teenagers and 1 8 year old and we would all definitely return.
Obviously the glorious weather helped!
We wished we would have hired a car and stayed for 2 weeks instead of one.
We booked flights and hotel independently we booked hotel via Ryanair hotel link and room was half price of the advertised rate in the hotel. "
- Travel date: Thu 23rd of August 2007
Our stay at Pergola Hotel
"Our stay at the Pergola Hotel was great, the front desk staff where of great help with our questions about the island and the village of Mellieha. The room was very good sized and overlooking a most amazing view of the village and it`s bay. The food is good and the service staff very polite and friendly.
The Hotel itself was very clean and we spent some lovely time near it`s pool enjoying the Maltese sun but for those who want to go out the reception also offer a lot of excursions which can be booked directly from them.
When we go back to Malta for our next holiday we will surely opt for the Pergola Hotal as they troughly helped us enjoy an amazing stay."
- Travel date: Thu 2nd of August 2007
"I just have been on a short break at the Pergola Hotel. The stay was great.The staff was very kind and helpful and the rooms where in very good condition."
- Travel date: Tue 31st of July 2007
loved hotel, staff very good and helpful
"We went last August to stay at the Pergola Hotel in Malta, it was my first time in Malta and the Hotel and it staff were very good and helpful. They gave us information about local attractions and amenities. We enjoy our stay so much we have decided to go back this year and stay at the Pergola.
We would like to thank the receptionist for helping find our way around and for making the holiday so special. Also we would like to thank the cooks as the food was very nice and a good selection.
I would recommend this hotel and its sister hotel to anyone."
- Travel date: Wed 25th of July 2007