39 Traveller reviews from Holiday Watchdog
Not much of a paradise experience or a 4 star.
"Lots of cockroaches and flies on food and around hotel, including and not just at buffet services...no wifi as promised in rooms either and websites such as expedia.com and hotels.com have room advertised not as what is actually available so paying more for a service not actually offered so well done marketing team. Been offered 3 rooms as lost business deal as a result buy in meantime still no wifi and giving up on working at hotel which is still costing me as its a business trip...
Food...no allergy catering and food not labelled correctly. Infestations topped it off as myself and hubby got ill. 3 head chefs in site who alternate days...but one is filthy and rude (chef Peter) and needs to go back to culinary school to learn the basics as food cooked are not what they are labelled either (e.g. minestrone soup was advertised...made was cabbage snd veg broth soup....chicken madras labelled....chicken korma cooked....veg and bean broth...beef and veg broth...no allergy or ingredient listed for those with dietry requirments etc). Definately rudness worse than Gordon Ramsey and deputy manager Pualo made excuses for him by saying its the maltese hot blood he has apologised (i didn't get one personally) and when pointing out the infestations, manager tries to buy our silence with alcohol and foods in other restaurant but which half board booked, technixally is already pre paid for still.
Changing hotels soon and will pursue the cleanliness and services of this hotel with authorities as we have proof of bribery and infestation at least. Will also ask for refund as this is revolting to know kitchens were still open and serving food despite the the uncleansiness and other guests are potentially getting poisoned or ill."
- Travel date: Sat 1st of December 2018
Did people really stay here?
"My husband and I have just returned from a week in the old folks home, sorry the Paradise Bay hotel. It is a bit remote, close to the Ferry for Gozo. Great bus route. But that's it. The hotel desperately needs upgrading, which I think is ongoing, so obviously a bit noisy. The guests are allowed to smoke in the hotel rooms, which makes the hotel smell. Our room was an economy room, which was a bit tired. The beds were comfy, but as a married couple we wanted a double bed, not two singles. The kettle was good to hÃ¡ve, also the hair dryer and fridge . The tv was small, and a bit fuzzy, but we managed. The china wear is a bit worn, chipped, cracked and shows signs of usage, the food is ok. The shop is not very well stocked, can't even get a small bottle of plain water. The gym is laughable, it is far from fully equipped, what is in there hardly works and is rusty. The pool roof leaks in the rain, and it's supposed to be indoor. The changing rooms have been updated, and are nice. The carpets need updating. The way the windows are cleaned is amazing, blast with a hose and wipe off,,leaving lots of streaks, the staff smoke outside the front of the hotel, which I personally do not like as I think it is unprofessional. If more than 2 people need to use the free WiFi, then tough. We were there in low season and food was sparse. Everyone takes food out, and grabs fruit. Some of the staff are a bit quick at removing plates, still with your half eaten meal. The pictures are nothing like the actual hotel. I would not return. If you stay here you definitely need to hire a car. As the buses were full and some not running, because they need repairs, so it will be manic in the summer. And at least you will be able to eat out."
- Travel date: Mon 25th of March 2013
Stay somewhere else!!!!!!!
"we had a late night arrival. The Staff could't be bothered. We were left to find our own rooms. We were put in room with broken air con, dirty sheets, ancient unstable beds, old mattresses, filthy bathroom, broken toilet seat, overlooking industrial building which was noisy all night, room too small, tv broken. We were moved to another room, this was also in the ghetto block with all the same problems plus ants! to get upgraded we had to move three of us into one room for a night. The best rooms are excellent, everything is modern. The pools are salt water but good. The toilet block and showers by the main pool were disgusting. we booked through Bellair and were ripped off, paid for top rooms and they booked us in economy rooms. We would not go back there and stay in economy rooms. Definately not 4 star!"
- Travel date: Wed 10th of October 2012
Had a great time!!
"Just got home from a weeks stay.....had a lovely time, The staff were lovely....when there was any small problems, ie the safe not working, they sorted it out straight away, lovely location and very good value for money.....would definately stay there again:-)"
- Travel date: Tue 7th of August 2012
"just got back from a weeks hol there, def not 4 star , 3 max , could not complain about the food and choice , the staff are were not very helpful ,it was if you were an inconvenience to them , you have to pay for everything even extra tea and coffee for your room and air con or heating. refurbs were going on so you were woken at 7.15 every day by workmen. rooms were dated , sheets were not changed all week , the cleaners cleaned around things , ie not under the bed. drinks are overpriced because there is nowhere else to go. the beach was absolute rubbish , suggest you go across the bay, the sauna did not work and cost 6 euros for 20 mins, when requested a refund it was as if it was the staffs own money. i hired a car so could travel , if you were stuck at the hotel you would be bored. would i stay there again ? NO"
- Travel date: Sun 16th of May 2010
"On arrival it was obvious that the hotel was definitely not a 4 star hotel, the foyer was shabby and worn and the staff was not very happy bunch. Our room was appalling and nothing like the photos or description. The twin beds were boards on legs with old, stained and worn bedding. The fridge was scary to say the least and everything was dirty. On complaining to the management was advised to pay extra for the superior room!!!! and as we were unable to contact the travel company we booked through we decided on seeing the room that although was only marginally better than the other we paid an extra 250 euros. We did try to pay for only one night so as to try and contact the travel company we booked through and arrange another hotel the next day but was given the choice of leaving or paying the money. By that stage it was 11 at night and we were exhausted so we stayed. On contact with the travel company we booked through the next morning we were advised to wait for them to contact us back and they would try for a refund and find another hotel for us. We waited 9 hours and several calls to the travel company involved later, before we were told that we could have a refund of Â£130 out of the Â£750 we had already paid if we left immediately, it was already 7pm by then. We then went online ourselves and found a hotel of a proper standard and shelled out another Â£500 to stay for 3 nights out of our 7 night holiday at the Radisson (total quality). As we had to stay for a further 3 nights at the Paradise we then had the experience of the disgusting food provided (every bottle of wine I ordered was corked and dearer than the Radissonâs prices), the inflated prices for everything you even had to pay 5 euros to use the fridge if you were game to put anything in it, we watched people swimming in the filthy pools and had the staff conveniently forget to give the agent our booking to go on an excursion which we sat and waited for an hour to be picked up for. They then proceeded to give us an itinerary of the excursion and how wonderful it was and how sad it was that we would not be able to do it. We are lodging a complaint in writing as this was the only advice we were given to do from our travel agent and we are also sending a written complaint to the Malta tourist bureau to complain about the so called 4 stars as it was a definite 2 to 3 star at the max, so itâs a wait and see now if we get anything at all back. Am more than happy to send info and photos (took loads) to anyone who is interested. See Attached photos"
- Travel date: Wed 23rd of September 2009
"This hotel is not four star. Well at least room 382 isn't.Have just had two
weeks here and it's been horrible. My room did not see a vacuum cleaner nor
did my bathroom floor receive a clean, though towels were replaced whenever
requested. Also the pillows are so lumpy....suggest take your own. Be
warned you have to pay for everything. This includes the fridge in your room.
It cost another 10 euros for the stay. So if you want cold drinks you have to pay.
Its a very tired hotel. I hear tell they are doing a refit so hopefully this
could change but for now avoid.
- Travel date: Sat 8th of August 2009
This hotel was nice, our room was very c...
"This hotel was nice, our room was very clean and perfect for us with a lovely view. The maids came everyday with fresh towels and to clean the room. A lot of the staff were rude and not firendly, however there were a few who were nice. The food was lovely and plenty of choice avaiable. The indooe pools could do with updateing and its a shock to your eyes when you get in the pool for the first time as its salt water and nips your eyes, althought you do get used to this after a while. The hotels down side was the entertainment after dinner there is nothing at all to do until the entertainment starts at 9.30 which by then our children were a sleep. You can go into other towns but a taxi is about Â£50 euros for the all around trip.the gym sauna and jacuzzi are all extras and need to be paid for even the fridge in your rrom you need to pay if if you require this. We did have a lovely holiday but if you have children please do not go to this hotel there simply is not enough there for them. As this hotel is also open to the public, we found that as soon as the weekend came around you could not move in the pool it was packed."
- Travel date: Tue 16th of September 2008
4 Star no way 2 or 3 perhaps we were giv...
"4 Star no way 2 or 3 perhaps we were given a room above the sauna the maid changed the towels every day but nothing else our carpet was stained and not hoovered once the whole time we were there. The buffet meals were good the bar staff miserable the entertainment was dire. There is nothing to do in Malfa and to me Malta in general was not what I expected. The locals are friendly but me personally was very let down by Malta itself. The weather was fantastic but that is not enough we found Malta very expensive and would never venture there again."
- Travel date: Sat 6th of September 2008
This was the the worst hotel we have eve...
"This was the the worst hotel we have ever stayed in we only stayed one night, then ask
ed to be moved to another hotel.
The hotel was dirty, the room smelt dirty,most of the staff were extremely rude.
We couldn't wait to get out of there.
DO NOT GO THERE IT IS AWFUL!!
The food was inedible we thought we were at a greasy spoon instead of a supposedly a four star hotel"
- Travel date: Mon 1st of September 2008
This is probably the worst hotel I have...
"This is probably the worst hotel I have ever stayed in and I have travelled europe quite extensively.
The hotel is cleaned, but not well
The rooms are adequate but not modern and the beds were singles and small
The carpet in our room was stained
The staff are the most unwelcoming I have ever come accross to the point of rudeness (with the exception on one waiter and one english guy who did the odd shift on reception). There is no "sir" or smile and they do not even get out of your way when you walk towards them carrying food or drinks. We felt like we were an inconvenience
The food rated from adequate to inedible and was constantly repeated. If you wanted fresh fruit for breakfast you had to pay - the fruit juices were actually squash and the coffee was terrible and you had to queue to get it!
The worst part of all however was that the hotel opened its doors to the locals. Guests had exclusive use of nothing and we were invaded every day. We were unluckly enough one day to be there on a public holiday. I estimate 2-300 locals invaded the pool, reastaurant and all seating areas. The noise was terrible and there was no where to sit!
The hotel also charges for things which are very annoying - such as the fridge in your room or the TV.
DO NOT GO TO THIS HOTEL - THERE MUST BE FAR BETTER ON THE ISLAND.
Its not 4 star by any stretch of the imagination - its barely a 2 star.
- Travel date: Tue 26th of August 2008
i think the hotel was amazing ! it was...
"i think the hotel was amazing !
it was really big with loads of exciting things to be involved in.
Rooms : Yes i didnt stay in a superior room i just stayed in the ordeinary old room and i dint care what it look like. yes i must admit it wasnt the best room i had every stayed in but the view was manificent ! anway who goes on holiday to stay in there room. so everyone complaining about there rooms are just stupid. i saw alot of rooms in the hotel and i saw some pretty amazing ones at that. Everything worked and was always kept clean expect one day was missed but staff made extreme fuss of it when they found out.
Hotel in general: i went with 7 other people on this holiday and i loved everyminute of it. i have never been half bored before and first yes it was a bit boring that i couldnt go out and choose wich restraunt i wanted to go in and what bar ? night club i wanted to go in afterwards but once i got used to the hotel and knew what it was all bout and what was happening it was full of entertainment. it was so much fun getting involved during the day and night ! the staff at the hotel were fab and was never rude and always trying to get you up to have a laff spechially the animation team ! they were just great. The pools were always kept clean and the sunbed areas were also kept clean too the always had different activities on during the day its just such an amazing hotel that i would defently go back the poeple are soo nice and i would recomeend the bbq om a friday night what a laff.
restraunts : the rstraunts were delicious but some nights slipped in quality the soup and pasta was awsome and the salad bar was terific but some nights meat can be chewwy or undercooked and didnt have to wait for the drinks that long.
i didnt get to use the sauna gym hAIRDRESSES or massuse but got told they were incredable i would recomend paradise bay hotel to a friend and would go back in the near furtre :D
- Travel date: Wed 13th of August 2008