30 Traveller reviews from Holiday Watchdog
Stayed at luna apartments for a week. Ho...
"Stayed at luna apartments for a week. Hotel reception looked lovely... we were given room on first floor .we openend door to find no windows just looked like a black hole..had door to balcony but this was between two other apartments.We had to get three fans just to cool the room down as ceiling fan didnt really work.Sheets and towels were changed only once.Food in restaurants was ok.....rest of complex was pretty good just dont have room c12. The bay was lovely very busy beach but it was aug. We went out every day very very hot.....GO to a festa if you can very good????. Buses were cheap and reliable maltese people very friendly. Take a visit to gozo its really worth it as is the blue lagoon. Would definitely go back to malta.. would stay at same place just a different room with air con....."
- Travel date: Wed 3rd of September 2008
myself and my partner experienced an awf...
"myself and my partner experienced an awful stay at this holiday resort. Firstly we were issued with a safe which was a 'key safe", and we encountered money taken from our safe which could have only been done by the staff at the hotel itself. To make matters worse, we got a very poor reception from staff members once we informed them of our problem, they were very rude and ignorant and extremely unhelpful to us. We were also left without towels for 2 days even though we specifically told the staff that we didn't want the cleaners to come into our room, again we weren't happy with the lack of decency from the staff. Also our breakfast on one of the mornings was completely uncooked, the eggs spat out onto the plate and if we were to have eaten it, we would have no doubt got salmonella.
This was the first time that we ever experienced a disaster holiday like this, with regards to the manners of the staff at holiday luna complex, it was greatly disappinting "
- Travel date: Wed 20th of August 2008
stayed here in summer as a family-4 adul...
"stayed here in summer as a family-4 adults and 6 kids in total-rooms were a big letdown-only place to sit was the dining table-no sofa- but apartment was big enough.We went self catering so only bought snacks from here-everything seemed to be double the price than in other parts of europe. Beach was lovely and big but very crowded (but it was august) weather was too much very very hot-brill for sunbathing but awful for walking in-the kids really didnt want to walk anywhere in the heat-enough cafes bars around but only on a small scale. Staff didnt take much notice of us seemed to be there mostly for those on half board. There was a games room that the kids spent all their time in entertainment is not geared towards kids at all and to be honest even adults might not find it their cup of tea.the rooftop pool has great views and we spent most of our time there.paid for a day out at the blue lagoon this was awesome and the highlight of our holiday-well worth it. the people of malta were lovely and some of the nicest ive ever met so yes id go back to malta but no i wouldnt stay in these apartments again unless it was a mega cheap deal"
- Travel date: Tue 29th of January 2008
We have just returned from our two week...
"We have just returned from our two week holiday in Malta. We decided to stay at Mellieha for the first week at the Luna Apartments.
We found the position of the Luna great for the beach and as we are quite active we also walked into Mellieha (BUT this is very steep). As we love the beach at Mellieha Bay we tended to go there rather than use the hotel facilities during the day. However, we did use the swimming pool on ground level a couple of times. Due to the fact it was later in the day, it was in the shade and it was cold BUT just what I needed following a lovely sunny day.
We had a problem with the shower the first time we used it, the water didn't drain away very quickly and slightly flooded the bathroom. However, we reported it as we left to go out for the evening and it was fixed and working perfectly for the rest of our stay.
Although we were self catering, we ate in the hotel a couple of evenings and certainly had no complaints about the food.
We were on the third floor, lifts were fine and it was very quiet which suited us perfectly. The hotel staff were very friendly and we thoroughly enjoyed our stay.
The towels and bed linen were only changed once during the week BUT we knew this before we booked.
When it came to pack up to move to our next hotel for the second week, my husband wanted to stay!!!
Great holiday and would definitely go back to the Luna. It has all you need for a holiday."
- Travel date: Tue 25th of September 2007
After an early morning flight it was nic...
"After an early morning flight it was nice to be greeted by friendly staff. Although one of our rooms was not ready we were made very welcome and sat by the pool and had a drink. Rooms were basic but clean, one room had a pool view like we had asked for on the first floor, other room had a sea view.
Myself and partner had our two boys with us in a one bed apartment, while my mum and dad had a two bed apartment with our two girls.
The staff were very kind and welcomed the rest of our family who were also in Malta for a family wedding, a few nights there was 20 of us for food which we booked just a few hours before.
Entertainment was ok its what you make of it. Linen in rooms was changed 4 times while we were there for our two week stay. Beach was good, just watch out for the jelly fish. Plenty of little bars to visit for just drink or food.
In all a basic but very friendly place to stay. "
- Travel date: Fri 21st of September 2007
The rooms in the Luna were basic, but co...
"The rooms in the Luna were basic, but comfortable and were cleaned every other day, along with a change of towels and bed linen.
The reception area and pool area's were spotless and well looked after; and there were always sun-bed's available. (There were still some selfish people 'reserving' sun-bed's with towels, although one day I saw a stack of towels behind reception, so they must have been taken off).
The food was not that good, and after having two meals in the hotel we ate out for the rest of time. Try the Latino restaurant at the Tunny Net Complex, approx 100 metre's down the road, a meal for 4 was approx Â£30, or for a more up-market, and excellent meal visit the Bouquet Garni restaurant in Mellieha. This is a 15-20 minute walk up a fairly steep hill, but for the unfit/lazy you can catch a bus from near the hotel, into Mellieha, where a meal for 4 costs Â£60, but was worth the extra as a one-off.
The entertainment at the hotel was karaoke and singers singing 'YMCA' and 'Aga Do' etc, fine if thatâs your thing. For a more relaxing night a visit to the 'lounge bar' at the Tunny Net complex sitting on wicker setteeâs overlooking the bay was far more to our liking.
The beach at Mellieha bay was packed, especially at weekends, when the locals came to visit, but it was peak season and to be expected.
If you like, or wish try SCUBA diving. Aquaventure diving have an office at this hotel, but are based at the other side of the bay. Each day they will pick you up and drop you off and take you on some great dives. The set-up is good and they are well organized.
The air temperature was 32c during the day, and the water was 26c...great for diving.
Mellieha bay is not lively at night, so if its night life you are after, try somewhere else.
Malta has some very historic sites and is well worth a visit.
- Travel date: Fri 17th of August 2007
Erik and Helen in Malta
"The Luna Holiday Complex is easy to find. It is the large beige building with "Luna Holiday Complex" written across the top of it in large, illuminated yellow letters. It is right in front of you as you drive into Melliha Bay from Melliha - not that you would want to approach from that side. It is far better to bypass Melliha on road 1 and come into the bay the other side.
Parking is best attempted on the lunar surface to the rear. This is accessed via the road at the right hand end of the building. Alternatively there are a few more challenging roadside spaces in front of the hotel. All parking opportunities disappear at the weekend with locals and divers alike all desperate to park as close to the water as possible.
The inside of the hotel is a maze of white and beige corridors, punctuated with the many lifts, stairwells and not exits. Clearly someone got a laminator Christmas as the walls are rich in often inane written instruction.
Our room was clean and of a moderate size with a balcony overlooking the road in front and the graveyard beyond. The bed was a small double with an additional sofa bed screwed to the wall. The fridge and surface top grill / oven were both small but serviceable. The twin gas rings were supplied from a yellow bottle on the balcony until we isolated the tank to stop the balcony smelling of gas so. There were three dining chairs around a table in the room and two patio chairs on the balcony. Most critical of all was the ceiling fan that we supplemented with a pedestal fan from reception. There was no television and a much better room was shown on the cover of the hotel hand book.
Our bathroom was large (for a bathroom) and while supplied with a sink and lavatory there was no actual bath. The walk in shower was though big enough for two people - provided they knew each other very well, or wanted to, and providing that they didn't intend on getting particularly wet. The immersion tank on the wall never left us without hot water - not that we often needed it as the cold water was usually warm enough to comfortably shower under.
The room was serviced once in a week. This was a long drawn out process. The evening before a note arrived warning of the impending event. Mid morning on the day a boy came to empty the rubbish and remove all towels and bedding. There then followed several uncomfortable hours where the bare mattress was oh so visible - a sight that any guest would surely be the better spared - before a woman came to replace the linen. It may be worthy of note that we left the sofa bed unfolded (as we had been fiddling with it) and as a result we yielded a whole extra set of bedding from the process. Also nothing was stolen so all in all the process could be deemed successful.
There was no reason to believe that there was anything wrong with the hotel food. For some reason, back snacks aside, they made it very difficult. It was necessary to want to eat what they were serving that day at their choice of time and place. These were subject to late change. It may have been self catering for a reason as the local resturants did not inspire.
More generally at Luna: The guests at the hotel seemed largely British. They were mostly comprised of married-style couples and families. While there were children, they did not reach the critical mass of annoyance that holiday makers fear. Reception was rarely manned by the same person twice but typically they were quite helpful and reasonably accurate. When we told them that the electricity had disappeared from our wall sockets they had apologetically fixed it within five minutes. The evening entertainment was nothing to get excited about. This is just what is required at the end of a hot day; a lone singer who generates only polite applause or a big screen DVD of a family film from a year or three ago, something of that ilk with no clammer for participation. The Internet access, on tightly locked down machines with no USB access, was a little intermittent and when working the four seats were often all taken. The shop under the building was larger and better stocked than expected and was cheap enough for the locals to use despite the rudeness of the till girls. Both pools were small, wet and closed at night. The wheelchair access throughout the building looked fine to my long ago trained eye but a family with a wheelchair user amongst them described it as "a nightmare". Keeping the room on until five on checkout day cost little more than a UK tenner.
As to whether I would recommend the hotel to others; The main problem that we experienced during our visit was the Malta-wide extreme heat (41Â°c). This was no fault of the hotel where all was broadly fine. It was well located both for walking from and for driving from. If you must go to Malta then why not stay at the Luna."
- Travel date: Wed 25th of July 2007
"Just back from a stay in Malta. Im in my 20's and went for a relaxing stay with 3 friends. The luna complex was clean and our room was cleaned once during the week with a complete change in bed linen and towels. There were 3 of us in the room and the camp bed was quiet comfortable. the A/C took a while to cool the room but why be cool on a sun holiday?! the staff at reception were ok nothing too friendly but the catering staff were wonderful really good to tell us where to go and what to see! we only ate in the hotel once and it was nice. There are lovely restaurants in the town of mellieha altho you would not want to walk it it is uphill on a winding road(we rented a car) and take note that some of the restaurants do not take credit cards, cash only. the conplex itself has too pool one in the ground floor and one on the roof. the roof one is supposed to be adults only but there were children in it all the time. the sandy beach is bout 3 min walk but renting the umbrella and loungers is expensive there. The lifs are small and only fit 4 people but its not a long journey in them so it didny bother us.
overall I would stay there again the only thing is that it was a bit too quiet!
oh and the legal drinking age is 16 so lots of young people in the bars!!"
- Travel date: Mon 25th of June 2007
Very grand reception area which was let...
"Very grand reception area which was let down by the room ,for 3 star accommodation was very poor we were given room on first floor, level with the busy road to the village after 5mins of constant traffic noise we asked to be moved.
Which I must admit was done but only to the 3rd floor on the road side but at least the road noise was not so bad! The room was very dark and the furnishings looked like they had been there since the 70's very old and falling to bits. The shower was hot but you couldnât stay in there too long as the water would overflow out the door as the drain was blocked. There is no air con only a ceiling fan which you have to have on 24/7 as temps were 35c.
The communal areas were spotless and every day you would see the cleaners out in force mopping and cleaning.
Its a shame they didnât put so much energy in sheet and towel changes as they werenât changed at all for 6 days and that was only when I complained. The entertainment was pretty bad and was only on Mon Thurs and sat.
Didnât get much noise from other guests though and it was a short walk to the beach but there arenât many shops or bars near which meant a bus ride up the hill to the village where there was a bit more life and the only cash point for miles.
On the whole it was ok we went for a rest and a tan and got both but we wont be going back."
- Travel date: Thu 7th of September 2006
"just back from Malta, we were a party of 4 adults staying at the luna apartments.
Here are our views:
Hotel: clean and tidy, staff at reception always friendly and helpful, Mario the manager helped change our rooms after explaining a problem we had with our original booking, very genuine man, he also showed us the brand new A/C rooms situated on the road side of the building they were up on 4/5th floor these were very nice and double glazed.
the original studio apt was clean but small, it had a ceiling fan over the bed area, the rooms got quite hot and the fan only had 1 speed, it had general kitchen utensils, small oven/fridge. overlooking the pool it could get a bit noisy at night the entertainment stops at 12.
after one night we moved to a 2 bed apt sea facing(long story nothing to do with luna apts) these were very spacious with mobile fans, balconys bit small but 2 people could sit there ok. there was some local houses inbetween our apt and sea but these did not spoil the view
we had similar utensils. well worth the upgrade.
Melliha bay: The Beach was surprisingly larger then I first thought, it does get very busy at weekends with the local familys joining you but there was always room for personal towels and umberellas (sunbeds 3.5ml p/day) it was clean and we had no sign of jelly fish.
Eating Out: try the Blue Riviara just outside the front on your left, looks a bit "iffy" but the chef and his son make you very welcome and the food is superb (try the Bragioli) half way up the steep hill to the town centre is "The Half Way House" again superb food, if it's busy you need to have a relaxed eating habit as food is cooked fresh also on the other side of the town is "THE MILL" can not remember the maltese name buy the locals know it well.
we was recomended "guiseppies" on the town main road personally it was over priced and although well served and presented the actual food taste was murdered by the chef.
good chinese on left on the main street.
You must visit Valletta, wonderful place
we traveled by bus as car hire was a bit expensive, IT'S AN EXPERIENCE!! most trips cost 25/50cents but if your out for the day get a day pass at 1.50L
As for Malta wonderful place and lovely people great relaxing holiday."
- Travel date: Thu 31st of August 2006
Was initially impressed with the grand h...
"Was initially impressed with the grand hotel reception, reinforced by overhearing that the family we arrived with came back year after year. However when we arrived at our room everything changed.
The room was still being cleaned on arrival and although clean was ugly and not was expected after reading the brochure! The bed was home made and made creaking noises every time you breathed and the drains from the bathroom constantly wafted smells of sewage through the room (made worse when using any water).
Our room overlooked the pool area, which through the day was swarming with loud, misbehaved children, and by night you could enjoy very bad, loud entertainment (karaoke and local singers).
The beach o.k. but very small. We had to spend 10 days enjoying the very few restaurants and were pleased to be getting on the plane home.
Definitely not a resort or hotel to recommend. We would definitely never return.
- Travel date: Tue 29th of August 2006
"just got back from staying at the luna-a party of 4 adults and 7 kids. there was nothing for the kids apart from internet and a tiny games room but they were very happy to spend all day in the rooftop pool- our rooms faced the harbour but everywhere looks like a bit of a building site-the supermarket stocks everything you may need but shuts at 7pm apart from sunday when it shuts at 10 am. nice sandy beach about 5 mins walk away but very crowded on sundays. the staff at the luna were average apart from a few on reception and in the downstairs bar who were lovely. the rooms were big but with small balconies and they were uncomfy as there were only dining chairs to sit on. it was clean but the shower was quite dirty. we were plagued by flys that kept us awake but didnt see one cockroach just the odd lizard which was nice. food was very average so we ate out most of the time and the entertainment was either karioke or country singers. took a trip to the blue lagoon which was great but absolutely packed out and very rocky- very few shops around the luna but this didnt stop us overspending as we felt it was very expensive- all in all a good holiday in a quaint place so would definitley go back but probably wouldnt stay in these apartments"
- Travel date: Wed 23rd of August 2006