22 Traveller reviews from Holiday Watchdog
YOUTH HOSTEL, WORSE HOTEL EXPERIENCE I HAVE EVER HAD
"Where to start, on arrival the reception area seemed ok, kids all over running around and unruly but that i dismissed as a couple of bad parents in the hotel. Room. The bed sheets didn't fit the dirty mattress so i got some more towels and had to put them over the end of the bed so my feet were of the mattress. The balcony door didn't lock or shut completely. The bathroom door wouldn't even stay shut let alone lock. Restaurant. Oh my god if you eat in here you deserve all you get it was outstanding. Rotten food that was man handles by all and sundry and tepid is fish that was floating in water. I was told by a guest he had scrambled egg one morning and it was so bad he left it, the waitress scrapped it back in the hot plate bowl yukky, 150 plus students in a small dinning room with teachers and hotel guests at the same time what a joke. The students were also damn rude jumping in front standing on you etc. We went half board but didn't eat in here at all. Reported our problems and had a stand up row but was basically told we were talking rubbish. Pool was full of slime Their was 150 plus students in the hotel at any time running round smoking by the pool shouting etc. In a morning and evening they stand outside the hotel playing football etc, one night i saw a gang smoking weed, i was told most were Russian Cinema room, i was watching a film on a wet afternoon and thought to see what a black plastic box was. I turned on the lights and it was 2 rat catching boxes. I asked the manager and he denied it and said it was for the lights. I am so appalled by this hotel i took photos and am going to get in touch with the health authorities in Malta. We were put on the fifth floor the lift rarely came so we had to walk down the stairs which were chipped and cracked, if you were to slip on a step you would rip your legs open on the broken tiles. God help if you were in a fire their it is a maze and nothing works. I have been to Malta before and the hotels generally are a bit rough but this is beyond rough. Good luck xx "
- Travel date: 13th November 2013
Totally disgusting place
"Stayed here in December.....Be warned nothing works including the hot water and the heating!!!!!! Food is appalling and we stayed AI. Lifts constantly out of order bad news if your disabled. Wrote to On the Beach to complain who forwarded letter to hotel and the hotel basically lied and denied any problems. really you get nowhere with any complaints or requests to the hotel staff. It's a complete shambles. TV room not worked for 6 months. Do not believe any of the hype about the hotel ammeniaties...non of it works and hasn't for some time..... "
- Travel date: 9th January 2013
not safe swimming pool
"the bugibba hotel also known as the bugibba holiday complex,sadly i have just stayed at this hotel and watched a younge 17yr old girl die pool side.this hotel has a long list of pool side rules but has no attendant pool side, [ i must first stress this younge girl did nothing wrong and did not break any of these rules] when this tragety happend the hotel signs say, contact a member of staff or phone 9..the problem thier was no staff and not a phone i sight.. they brag they have 3 pools but do not tell you they have no assistance if thiere is problem. a poolside attendant may have spotted this youge girl was in trouble [ they may have not ] but what is the price of safety it seams to much for such a large hotel.."
- Travel date: 30th September 2010
want to complain - stay at home
"We stayed at this hotel from 12 - 16th of September Half Board. We did not go hungry from the restaurant but Bugibba's restaurants are quite cheap so no need to come back to the hotel. Nothing to complain about the room and our windows were facing the karaoke bar but I found the choice of songs very nice and slept throughout the night:) Do try fantastic indian restaurant Bombay Palace close to the sea walk and small square in Bugibba center. We found it unexpectedly, it is on the opposite street to 2 chineese restaurants. you will be lucky if you find it!!! Stay away from the Bayside (is located close to MacDonalds) - that was a real tourist's trap (food and drinkwise) If you go to Sliemma find a fantastic russian restaurant the street runs from Diamands International (Where bus stops) parallel to the sea side, cross the round about, sorry don't remember the name but it really worth a visit! Then walk to st. George's bay after having all good food:) And have a pleasant stay!"
- Travel date: 30th September 2010
full of promise but needs some tlc
"We stayed at the bugibba hotel the last week in august my husband myself our 14 month old daughter and my 8 and 9 year old boy and girl ! This is not the easiest of towns to drive through as alot of it is one way as we found out on our arrival . We always hire a car on our holidays so we can travel without restrictions . Our room was basic but would say it was very roomy and it was very clean and tidy in fact u could smell the cleaning products through the entire hotel towels were changed <<<< every day>>>>> wow>>>> ive never been to hotel that has done that before . Bedding was changed at least 4 out of the 7 days we were there too and made daily too . We did have problems though ! As when we arrived the babys cot was not in the room and it took till 7 am the next morning to get one when the night staff decided to wake us to bring it in to the room ! not good ! The reception staff were ignorant but this is probably due to the amount of maintainance problems in the hotel ! Our room had a leak that we told them about many times this was never fixed but we didnt let it ruin our holiday we would just throw a towel over the water each day! The food served was very basic and quite often nothing matched ! All of it was well cooked though and it was topped up often ! Only once it was cold ! We didnt pay much to stay in this hotel in fact the whole of our stay in malta was cheap which is rare at the moment ! There is lots to do on the island you just have to look . A trip to popeye village is a good idea if you have children who swim there is a water playground in fact my husband enjoyed it too ! Also gozo is a wonderful island and very cheap to get to aprox 23 euros for a car full of us ! St pauls bay is lovely to walk around but we did think the area was very run down which is such a shame .There are some really nice places to eat on the bay and good value for money . Oh and ofcourse a mc donalds which seem to be everywhere now ! The bugibba hotel was an inexpensive hotel full of promise but the right management and attention to detail could put it on the right path !"
- Travel date: 23rd September 2010
Brilliant Hotel - Ignore reviews by moaners!
"After reading other reviews left about The Bugibba Hotel, we were apprehensive as to what we would find. We are a couple under 25 who stayed for 1 week from 4th September who wanted a relaxing holiday in a hot destination that wouldn't cost a bomb - and this is exactly what we got. Upon arrival we were advised we could not check in until 2pm which wasn't a problem as suitcases were locked in a room and we were given a map and advice by the receptionists. The room was spacious and had plenty of room to store clothes etc. The rooms were cleaned and towels changed on a daily basis, bins were always emptied and toilet rolls refreshed. The air con wasn't too great but we had a big fan which kept the room very cool during the day and night. Our shower was broken from the wall but after reporting this to reception, the maintenance men came to fix it without a problem. The main pool was big with lots of sunbeds and there was another smaller outdoor pool for adult use along with an indoor pool and jacuzzi. We stayed half board and ate at the restaurant a few times which we can't complain about. There was a variety of food including bread, salad, fish dishes, meats, pasta and veg/potatoes as well as dessert. Breakfast included cereal, toast, hams, cheeses etc. The lobby bar was shut for the first couple of days but then opened until around 11pm. The hotel is great for the price you pay and we had a great time plus staff all around are very helpful. We also did not see any students!!! Bugibba over all is a lovely place to visit with restaurants, bars and lots of small shops to visit and events happening in the main square and this hotel is in a perfect location - a short walk to the centre but far enough away to have a peaceful nights' sleep."
- Travel date: 14th September 2010
BE AWARE OF STUDENTS
"Having just returned from a weeks holiday in the Bugibba hotel, we would like to make people aware of the student's invasion of this hotel. Aged from 12 to 18 being accommodated for a language training course, they were unruly, loud, rude and disrespectful to the guests. In the week we were there we had one nights full sleep and that was after the majority of the students had left. Students throwing missiles from the balcony, throwing water, spitting and generally being unruly. The hotel itself was very basic, breakfast was not worth mentioning and thank goodness we did not do half board."
- Travel date: 28th August 2010
Good deal if you can stand lots of kids
"First of all, this hotel *is* the Bugibba Holiday Complex. It looks like it's gone through several renamings and as a result you'll find it by looking for Bugibba Holiday Complex (e.g. on Google Maps), The Bugibba Hotel or even St. Paul's Bay Hotel. The main reason for complaints about this hotel is the fact that it hosts hundreds of kids from various language study holiday, resulting in a great deal of noise. Depending on how lucky you are you might have to complain with the reception during the night as we had to do during our first night. For this very reason the hotel employs big security guys that - during our stay - did a rather good job in keeping the kids quiet. The rooms are plain and pretty old (the hotel is about 40 years old and nothing is done to hide it) but functional and spacious. The location is very good as it is not too close to the hectic waterfront while providing good opportunities to eat typical local food (it seems that the location is more appreciated by the locals than the tourists, which is a plus) and shop for souvenirs. The hotel is also just 5 minutes from the bus terminus. In the end, it is a hotel that I would recommend to people that are looking for a low cost solution and that don't mind staying among kids on (study) holiday."
- Travel date: 31st July 2010
The Bugibba Hotel has huge rooms but lots of students.
"The best thing was the two bedroom apartment, it was fantastic having a separate kitchen and so much space with two large bedrooms. I felt as if I was in my own flat, not in a hotel, and for a long stay this place would be ideal. However the air conditioning had broken down, which was extremely uncomfortable. We were provided with a fan for our room on the second night. The staff were great and there were certainly no rude reception staff, we found them lovely. The view of the pool from our room also nice, but in general there was quite a bit of noise. The hotel was filled with students and it seems to be a place that is heavily occupied by European students on school camps. They talked in between the rooms through the middle section that the windows open out onto. Thank goodness they weren't allowed to spill out into the pool area at night, or the noise would have been unbearable. The situation with no air con was the worst thing as we had a really hot night, if they have that fixed it will be a very pleasant place to stay if you like a lot of space and can overlook the students. For the price, you can't go wrong actually. The rates are excellent, but I suppose this is why so many students can afford it. Great place to stay for a couple of weeks if you are under 25, anyway. I loved the spaciousness and the great channels they had available on tv."
- Travel date: 20th July 2010
"Having read reviews of this hotel before we went we were a bit worried about what we'd be arriving too. However we were very pleasanrtly surpised that our rooms were perfectly alright. Considering the cheap price we'd paid, I wouldnt go so far as to say it was anything amazing, but for a week's stay it did the job. We had a two bed apartment that was equipped with kitchen, glasses, plates, cutlery etc.The bedding was clean and towels replaced daily. (I would advise you to use your do not disturb sign however as the cleaners dont stick to a regular timeable!) The reception staff were always friendly and helpful. Overall we very much enjoyed our stay and would recommend this hotel."
- Travel date: 1st July 2010
"We arrived around 12 pm, and were told our room wasnt ready, which was fine, after filling out some forms (with the rather rude receptionist), we were told to put our cases in the luggage room! We weren't told where it was, and when we asked, we were responded to in a rude manner! The luggage room is available for anyone to walk into and access. We then decieded to go for a walk around outside St Pauls, and go and find some lunch! Once we returned, we found our room to be cramped up, and not really suitable for a family of four! Only two of the four beds were properly made and they were all pushed together, to make one large bed! There was writing on the walls, paint on the curtains, and a wardrobe which was put in front of a door leading to the next room! We were on the top floor of the hotel, and on our balcony, we found the railings not entirely secure, poles wobbled and moved around! Again not very good, especially when children are staying there! We went down to reception and asked if we could be moved to another room, one which was a bit bigger!!!! We were told No! There are no bigger rooms, they are hotel rooms!!!! So back upstairs we went, by now, we had deceided to contact our travel agents/rep. We booked our holiday, with a internet company called on the beach, (we used them last year and all was fine), after spending god knows how long trying to get a response, we were told that there wasnt too much they could do today as it was Sunday! But someone would call us first thing Monday morning! We were also told by them to contact the rep. Our rep's tel no should have been located in reception, my husband went to look, and said there was nothing down there for Med hotels! After numerous phone calls, we were told we could book into another hotel, but we were were also told we weren't guaranteed to get any compensation! We ended up having to stay put! The matteress were placed on wooden type cots, and the base was so thin, at times it felt or sounded like they would break! Out toilet seat was broken, holding on by one screw! The shower curtains were all stained, there was electrical wires poking out the top of the the light in the bathroom! The Balcony door didnt lock! The bedding and towels were stained or had holes in them! The whole place was over run with German students, which were banging and shouting up and down the corriedors! They had music playing all hours, and visitors arriving all through the night! When we asked them to keep it down, and that children were trying to sleep next door, we were responded with rude comments! The second night, we asked again, before I finally told reception to do something about it! The volume of there music and shouting and drunken singing was so loud, you'd have thought you were sat right next to them! The so called bars and entertainment were no existent! The bars, pizza place and cafe, along with the mini market were all locked up and no longer being used! One of the lifts stunk of urine! The children's play area/courtyard was filled with rubbish, beer can's etc, and the wooden steps leading down to it were rotting away! Not safe at all!!!! The outdoor pools, could have done with being cleaned, and the inside pool, which was a little better, could have had it's floor's cleaned! The breakfast was disgusting!!!!! Nothing was covered up, so flies could land and sit on everything. The kitchen staff didnt wear any gloves when handling the bread! Every day it was the same slop served up! Egg fried bread which was so hard and salty, luke warm baked beans! Little cocktail sausages, hard and soft boiled eggs, tomato's and dont get me started on the runny, watery scrambled eggs! The milk was warm, the fruit juice was watered down, all served in plastic disposable cups! The coffee, was from a machine, and wasnt much better! The lift was broken more then it was working! 108 steps up and down to our room!!!! Not good, especially as I noted a few people staying there that had walking difficulites! The television never worked once, the drawers fell out and down at angles when opened, thats if the inside wasn't falling out! The lobby area was constantly filled with students drinking beer, and playing poker! The corridors, had beer cans left lying around, and a cot was left at the top of one flight of stairs, there was thick dust along the skirting boards! All in all this place needs closing down. Such a shame as I think once it would have a been a nice place to stay!"
- Travel date: 19th October 2009
"Just got back from Malta 16th Oct 2009. Should have been a 12 day stay at St Pauls Bay Hotel Malta. Checked in Sunday 4th Oct and checked out again Monday 5th Oct. No way can this place be deemed a hotel, but it is and with 3* to boot. It was full of Students, not that they were the real problem, but the accomodation was geared to student living, or what they deem students will put up with. It was dirty, room was horrible. drawers wouldnt open wardrobe wouldnt close, black & white 14inch tv had no knobs or buttons didnt work and you could see the wall behind the tv and into the set itself. Lift didnt work, lights dimmed from early evening in corridors. Old settee outside our room in corridor. Beds were akin to camp beds. No privacy. Had to completley close curtains if you wanted that, as very close to apartment facing, in fact as our tv didnt work , we watched theirs. Very noisey. At breakfast no cold milk , no hot milk, just warm tepid milk cos it hadnt been fridged. Staff ignorant. Lazing on chairs when we checked in. We said Hello, they grunted "Name" we asked for room change....... not possible. We left morning after and checked into Dolmen Wonderful !!!!!!!!! Travellers beware this place wants condemming !!!!!!!!! Travelled with Hays Travel who are next on list for our complaints. This place should never appear as a hotel in Malta."
- Travel date: 17th October 2009
Top traveller tips for Bugibba Hotel
"Go out all day and dont eat their."
Bugibba Hotel is also called
- the bugibba hotel
- bugibba hotel malta
- st pauls bay hotel