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HELLENIA TERRAZZO

Reviews summary

3
Average
524 reviews
Brilliant
132
Good
183
Average
104
Poor
57
Awful
48

15 Traveller reviews from Holiday Watchdog

Awful Food

1
Awful
by
Reviewed 9th September 2009

"Having travelled around the world and having visited Italy several times, My wife and I were looking forward to our first visit to Sicily and to experience the local ways of life and of course the food. Upon our arrival we were issued our room, which was very small and not the standard I expected from a 4 star hotel but worst was to come. The restaurant in this hotel looked at best average with what can only be described as old painted and dirty dressers sited in the corners of the room with condiments, cutlery etc on them. The menu's were very basic and repetitive, the servings were small and NOT Italian of Sicilian, the vegetables were over cooked and were very soggy the meat or fish dried or tough, the deserts were thawed out frozen cakes or sweets that you can get in any supermarket. I felt that some of the vegetables and indeed some of the starters were from tins as I have had them before from the local supermarket. The restaurant manager was extremely abrupt and down right rude. On a Friday they put on a buffet outside which is about a 6 out of 10 were they show off about 6 chefs. I believe this is to give the impression that there are several chefs cooking dinner for you on the other 6 nights, however as you can see the kitchen from the main street, I observed that there were no chefs in the kitchen during the time that dinner was being served and dinner had been prepared earlier and kept on hot plates and dished out. In Summary, after visiting Italy several times along with France, Spain and even across the USA, this has to be the worst hotel I have stayed. Regards Tom"

Holiday details

  • Travel date: 7th September 2009

Had a fabulous, relaxing holiday in idil...

5
Brilliant
by
Reviewed 3rd September 2008

"Had a fabulous, relaxing holiday in idillic surroundings. Everything about the hotel & staff was of a very high standard. The Sicilean buffet night was certainly a night to remember because the food was just out of this world! Only minus was not having any tea/coffee making facilities in the rooms. Did have to pay 14 euros every day for sun loungers & a parasol but you were on your own private beach with very few children. The trips to Etna & Stromboli were superb ~ especially seeing Stromboli at sunset. If you go in August though take high factor sun lotions as it is very hot. I was using factor 50 for the first week!!"

Holiday details

  • Travel date: 3rd September 2008

After returning from our holiday at the ...

2
Poor
by
Reviewed 23rd July 2007

"After returning from our holiday at the 4* Hellenia Yachting Hotel, Giardini Naxos, Sicily. This is very nicely situated by the beach, the Hotel is clean and reasonably friendly, and the food is good. But the room we were allocated (no. 4) was not a very nice room, it is on the ground floor and located very near to the kitchens, with the smells of the cooking fumes, which came directly into our room and made our clothes smell of burning fat. There was also a smoke which descended into the room during the kitchen cooking times. We were eventually moved 4 days after lots of complaining, never the less avoid this room, and other rooms nearby. If you go to this resort, with this tour operator and you land in Palermo Airport, prepare yourself for a 5 1/2 hour transfer with only a 10 minute break, they do state in their brochure that it is 3 hours. This is unfortunately the not the case. Newmarket were not the ideal company to travel with, unfortunately what happened to us really did spoil our holiday."

Holiday details

  • Travel date: 23rd July 2007

We booked this hotel for our Honeymoon. ...

3
Average
by
Reviewed 17th July 2007

"We booked this hotel for our Honeymoon. Unfortunately I do not feel it was all it claimed to be. The reception and exterior of the building is very nice but inside, the hotel is starting to look a bit old. Many tiles were missing from the bottom of the pool, the rugs were dirty, the rooms are quite dark and small, our room and balcony lacked any form of privacy and unfortunately most of the staff were quite unfriendly. In it's current state I do not agree this is a 4 star hotel, however, with a bit of money, time and staff training I think it could be easily improved."

Holiday details

  • Travel date: 17th July 2007

We have just come back from our holiday ...

1
Awful
by
Reviewed 27th June 2007

"We have just come back from our holiday at Hellenia Yachting Hotel, in Sicily, which was very nicely situated by the sea. But we were allocated room number 4 which was on the ground level, and very close to the kitchens. We would wake up to the horrible stench of burning fat and a nasty mist would fill the room. This would start to build up from 6.30am and started again in the evening, when they began to prepare the meals. I am positive this problem was because they never cleaned out the filters. We would have to open the window to clear the room of this horrible mist and smell, our eyes would sting, and our clothes smelt of the local chippy! You could see the mist leaving the room out of the window when we opened it, this was most embarrassing as the room was on ground level and people could look straight into the room as they walked passed along the path leading into the hotel, they must have wondered what on earth we were doing. Avoid the ground floor rooms especially number 4 at all costs. We were eventually moved after four days. If you are travelling with Newmarket Holidays, you must be aware if you land at Palermo Airport be prepared for a 5 to 6 hour transfer coach trip with only a 10 minute break, horrendous, we flew from Bournemouth to Palermo, never again!! We were told by Newmarket that the transfer time was only 2 to 3 hours max when we booked our holiday. On our return transfer trip back to Palermo Airport to get our flight home the air-conditioning didn't work on the coach, the temperature was 45 degrees outside, we were dripping with perspiration and unbearably hot. The coach also broke down two hours away from the Airport, we had to get out and stand on the hard shoulder of the motorway and wait while the driver tried to fix it. We had no tour representative travelling to or from the airport only the Italian driver who could not speak English. I blame Newmarket Holidays for this because they do not give the best of service to their paying customers, I would also like to point out that this was not a cheap 'O' bargain holiday, we paid for a four star holiday which we certainly did not get."

Holiday details

  • Travel date: 27th June 2007

Disappointment

1
Awful
by
Reviewed 16th November 2012

"The hotel is very deceiving upon arrival. Very nice entry way. The hotel is extremely filthy. Rugs and walls have not been cleaned for years. Pool was dirty as was beach. Rooms were not clean. We were given rooms overlooking the back of the kitchen. Garbage and standing water and the smell of the room was very bad (musty) and some of the rooms smelled of bad plumbing to put it mildly. The tour group leaders room had a toilet that did not flush. Ruined the end of the trip."

Holiday details

  • Travel date: 27th September 2006

Top Hotel

5
Brilliant
by
Reviewed 29th November 2012

"Second visit to Sicily and we stayed at the Hellenia for two weeks in September with Cosmos. Good Points: Beautiful decoration and rooms are lovely with air/con and large luxury bathrooms. Sat TV with 5 English channels. Dinner is superb if you book half board. We payed £8 per night for dinner before we arrived and it was most definately worth it. Not buffet style but waiter served with a new menu every evening..starters include risotto, pasta, soup etc and main courses are usually meat and fish based. Breakfast is continental so no fry ups! If you want you can have lunch instead of dinner. The hotel is in an excellent location in Giardini Naxos (20 min bus ride to stunning Taormina) and it is right on the beach. It has it's own private beach but you have to pay 9€ for 2 sunbeds and a parasol. Beds at the pool are free but you have to be up at 7am to secure a bed. Staff could not do enough and every request was granted. Bed linen changed 3 times a week and hotel is spotless. Bad points: Bar prices are incredible (although wine at dinner is reasonable) but there are a lot of bars nearby were you can enjoy a drink outside. The pool needed a bit of updating as you could see chipped tiles at the bottom but this may be redone over the winter. Overall this is an excellent hotel and definately the nicest in Giardini."

Holiday details

  • Travel date: 17th September 2006

Best Hotel in Giardini Naxos

4
Good
by
Reviewed 17th November 2012

"We stayed at the Hellenia Yachting Hotel for one week in early June 2006. It is rated as a 4 star hotel and it certainly exceeded our expectations. The staff were very friendly and helpful. We didn't eat lunch or dinner in the hotel but breakfast is buffet-style catering for all appetites. The setting is beautiful with views of the sea and the mountains Inc Mount Etna. Our room was a standard one but we had side sea views and a balcony with panoramic views of the mountains. The hotel has a private beach and a great pool but it is also worth walking up the beach a short distance to the other lidos with beach bars. Giardini itself is quiet, not too busy with some lovely restaurants, a friendly laidback Sicilian atmosphere. The food is fabulous and the ice creams are amazing!"

Holiday details

  • Travel date: 15th June 2006

Great Place To Stay

5
Brilliant
by
Reviewed 13th November 2012

"We stayed at the Hellenia Yachting Hotel late September 2005. Hotel staff very helpful, clean rooms. Would go back and stay there again. Good Resturants across the street to eat if you don't want hotel food."

Holiday details

  • Travel date: 5th October 2005

A good hotel

4
Good
by
Reviewed 13th November 2012

"We stayed at this hotel for a forthnight in late August this year. The hotel is frequented by many nationalities. It is a lovely hotel with pleasant staff and is very well set out. It is clean. There is a dining room where breakfast, lunch and dinner are served. Breakfast is good with plenty of choice. Dinner is somewhat the same each evening but nonetheless good as is the service. The position of the hotel is beautiful with a sun terrace overlooking the sea. The beach is just below and there is a charge of 14 euro for two sun beds and a brolly but the hotel terrace can be used without charge. There is a good swimming pool with sun beds around it. I would give top marks to this hotel except for one - serious - fault: there are not enough sun beds and brollies available in the hotel area. If this problem is corrected then this hotel will be tops. They do a lovely Sicilian evening once a week which is very enjoyable and for which they more than deserve top marks. Giardini Naxos is in many respects a better place to stay than Taormina. There is a good and frequent bus service to Taormina but if you want a relaxing sun filled holiday stay here! Taormina has the shops if that is what you like to do on holiday!"

Holiday details

  • Travel date: 4th September 2005

Miserable Beach

3
Average
by
Reviewed 17th November 2012

"The beach was really pathetic and the charge for an umbrella and two sun beds was 14 euros PER DAY!!!! Absolutely disgusting - never used them. Around the pool was pleasant and the sun bed and towels were FREE. Eating out was expensive and certainly not worth the money - its back to Greece for me. If you can choose a room dont accept No. 2 - its very small compared to the others."

Holiday details

  • Travel date: 21st August 2005

Not a 4 Star

3
Average
by
Reviewed 16th November 2012

"Public areas are rather grand, attractive and comfortable with baroque style décor and furnishings. The staff and service mostly friendly and obliging. Poolside had a limited number of beds and, being July, meant resorting to “towels down a dawn” to be sure of a place. The beds themselves had no covers and became uncomfortable to lie on after a while even with hotel supplied towels down. There was a great deal of wasted space on the terrace taken up by unused tables and chairs that would have been better utilised providing more beds. The alternative was a 14 euros per room per day fee for 2 beds and umbrella on the narrow strip of beach which itself quickly became full. We found this a bit hard nosed considering the overall cost of the accommodation and the reason for taking this option was because there was no room poolside. Standard room with balcony overlooking entrance (NO SEA VIEW). Room was comfortable but small. Bathroom up to standard with towels and sheets changed every day. Balcony “bijou” and shoddy. 2 uncomfortable chairs and small table. Walls paper thin, floors, being marble echoed every footfall, stage whisper, chair scrape, etc, so it was a case of get to sleep with the last room to bed and awake with the first room up. It’s understood that a hotel cannot dictate the behaviour of its clientele, but door delay hinges would compensate for the “slammers”, oiling the wardrobe hinges would help and some soundproofing WELLLLLL ! Food. We were B&B but had dinner in the hotel 4 evenings and found the meals most enjoyable with an excellent selection of Sicilian wines at a reasonable price. However a post meal coffee and brandy we took elsewhere as the bar prices in general were ridiculous. Breakfast is a buffet affair and rather limited and for 2 weeks downright monotonous. There’s no cook to provide a fresh omelette or whatever and NO TOAST machine ! Overall the hotel is a classic case of appearance over substance. 4 star for us means the “little things” and that our comfort and satisfaction is paramount and this was not the case, the hotel is overpriced. In fact this seems to be true of Italy in general. Considering the variety of alternative destinations, long haul included, within the same price range, and having holidayed in Italy a few times now, we feel it is in danger pricing itself out of the market and killing its “golden goose”"

Holiday details

  • Travel date: 3rd August 2005
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Top traveller tips for Hellenia Yachting Hotel

  • by TJJ

    "La Griglia in Taormina"

  • by TJJ

    "Not a bad area, avoid the street venders"

Hellenia Yachting Hotel is also called

  • hellenia yachting giardini naxos
  • hellenia yachting
  • hotel hellenia yachting

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